We have known this hotel for a long time and love it very much for its comfort and service. But this time it's four stars, because there's no restaurant, it's very inconvenient. We are waiting for the restaurant to open. We will definitely come again.
Gorgeous chandelier)) The rooms are large, with a comfortable, large bed. Another of the "++" is a Finnish sauna and a swimming pool with a stream of water for continuous swimming.
The smell of cigarettes was felt from the "--"; we rested during the birthday, there was no compliment from the hotel
There were no breakfasts - I lower my rating for this.
At the reception at the check-out, other visitors (not hotel guests) were rude, but the security put them in place very delicately, thank you!
Room with balcony -cleanliness and comfort , solid 5
The appearance of the hotel is 10/10, but the service is insanely lame.
First, you cannot control the temperature in the room yourself, the reception said that the thermostat is blocked for self-regulation.
In the evening, the floors are just icy, as is the whole room.
There is no restaurant area at the hotel, everything is only in the room. Unfortunately, it is not possible to order food at night, the kitchen and bar are closed at this time.
On the 1st floor, everything was disappointing, the pool is very small and cold, the gym area is the only simulator.
The sofas are very worn, it is clear that many things have not been updated or cared for for a very long time.
The hotel is not being monitored at all.
I liked the hotel. Mandatory booking in advance. The design and service are all for five. You can use the sauna with a small pool for free from morning to 12 o'clock.
A new hotel with exquisite interiors, very clean, responsive staff at the reception. There was no breakfast in the restaurant, there are many cafes and restaurants nearby. The location is convenient for walking around interesting places.
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Николай Иванов
Level 8 Local Expert
August 22, 2023
Service:
when checking in at the reception, they told me that in the two-room room (superior family), which I paid for two weeks before arrival, they would lock the second room with a key, since the room was supposedly designed for three, and I arrived only with my adult son, and there were only two of us, not three. Although it was obvious from the armor. They offered to sleep in the same bed. SHOCK!!! They would also offer to move someone in for the kit! There was no one from the Administration! Only after a prolonged scandal and instructions !The guard! We agreed to open a second room with a separate bed.
Food:
it doesn't come from the word "at all", as the restaurant is chronically closed. There is no bar either! The mini bar in the room is surprisingly meager, despite the fact that the price tag is inadequate. A large sign at the entrance: "Buta Casino" is a complete fake.
Staff: except for the girl at the reception and the security guard, I did not meet…
In general, I plunged into the "unobtrusive" service of the last century.
Don't even think about the 4* hotel category!
I do not recommend it…
Of course, they don't even pull for 5, but it will go for 4. The spa is very small, only a steam room and a small pool, it will go to visit during your stay, but of course not for money
A super hotel!!! Beyond praise.
It's just a pity that your restaurant is closed. But they can deliver food to the room from another institution.
Very convenient location. Proximity to all attractions.
We took a family room. Everything is fine! The price is excellent, the service is good, everything is clean. The mattress is comfortable. Upon request, a second blanket was brought.
The most delicious barbecue in Belarus 🔥🔥
Brother Rauf admin efficiency is off the scale 👍🏻
It is very cozy , and the atmosphere is nice , like at home.
Good luck and prosperity to you
Everything is fine, from unobtrusive service to cleanliness. One of the best in Minsk.
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П
Level 14 Local Expert
May 7, 2022
It's very beautiful, the staff is very good! We couldn't take our eyes off the young employees)) the room is clean, the TV is working, everything is OK! The only thing that confused me was the restaurant.. We went to breakfast, took an omelet. Well, you have to try to ruin an omelet... just a tasteless sole! And salmon (added additionally)- as if there was ice cream, after which they waited for the bill for 20 minutes, tried to prove to us that everything was OK and we had to pay, but they still took it away and deleted it from the bill :) so everything is ok! We highly recommend it!)
I liked it, the photo that they put up corresponds to reality. A quiet place, although there is a casino on the second floor, we lived on the third. In the city center, but in a very quiet corner.
Great! For your money! Everything is literally within walking distance
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Anonymous review
September 30, 2021
Good conditions. Beautiful interior. Friendly staff. We went on foot to a seafood restaurant nearby and a pizzeria. All the participants of the expedition were satisfied.
Everything is beautiful and cozy. She took off a star for her attitude towards customers. A hotel with such a price category should at least try to resolve its client's issue. The lack of professionalism of the staff. Otherwise, everything is OK, but the sediment remains. The second time there is no desire to return yet
The restaurant was not open on our arrival
The room is clean, but the wooden furniture shows that it has not been repaired for a long time: chips, scratches, stripped door jambs
Slippers, bathrobes, dental kit, pillow menu, private Parking is available
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кирилл кириллов
Level 15 Local Expert
November 27, 2021
the hotel is very good, and the rooms are large and the location, the bonus is getting to know the Minsk central (one side directly faces it) there is Parking, the staff is well-trained. It would seem, why don't I give 5 stars? it's simple, leaving Moscow Time, I wrote a question about the sauna, de, when it was paid, they answered - the afternoon, pay by the hour and it's yours.. upon arrival, the sauna is only as a compliment and free of charge, for adults up to 15 or 16 (I do not remember) but I do not want this, I want to pay and do not sail)
I visited the sauna in this hotel. A luxury sauna. I won't say that she impressed me with something special, but the cleanliness and order were pleasantly surprised, there was no "mlyadyushnik" raid. Adults were provided with bathrobes, towels, hats for the steam room and disposable (surprisingly comfortable) slippers. The hotel staff is friendly, the lobby is fresh and beautifully done. The steam room in the sauna is quite large, we warmed up at a satisfactory level.
The price also corresponded to the status of the sauna. But I would recommend to visit