Buta
475 reviews
November 1, 2023
Excellent rooms, clean, friendly staff, excellent location, if the plane or train is later than departure, you can hand over things at the reception)
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November 9, 2023
The hotel is not for foreigners (ATTENTION! this hotel is not for foreigners). Incompetent management and petty touchy staff. 02.11.2023 a Chinese partner flew from Moscow to Minsk to meet me, after negotiations he took a guest to this hotel and then it started... At the reception they demanded a mark in the passport, they would not settle without it, they say a Chinese citizen is here illegally, we explained that the Chinese partner flew in from Moscow on an international flight, there was no passport control on arrival, the documents were not checked. Then I called dozens of numbers and finally got through to the border control officer on duty, he asked again: "A Chinese citizen? Flew from Moscow?.. What kind of mark do you want from him?" I.e., with all his appearance, he made it clear that no stamps are required in the passport upon arrival. I handed the phone to the girl at the reception, the man repeated the same thing to her, she told him in response, but what about the Presidential Decree of 2017? The man replied, saying that this decree is no longer valid and there is a newer one in 2021, according to which Chinese citizens are exempt from these procedures. The girl naturally did not like that she was poked in ignorance of the current legislation, and she ran to call her boss for fun. Everything was audible. Her words literally: "Well, he (meaning the attendant) said that, in principle, you can not put (meaning a mark)." Agree, there are two big differences in how she distorted the information. As a result of all the conversations, she made it clear that she would love to move in, but her boss is against it and we are standing under the cameras... I don't understand what's what. As a result, we left there, settled into an adequate hotel without any problems, the staff promised help with a refund for the reservation, but the expedition service replied that the hotel refused to do it. Like that. Hypocritical... The boss admitted that the staff works according to the old laws, and the staff is touchy, incorrectly brings information to the management and is not customer-oriented.
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4
2
March 2
The hotel is fine. The noise from the construction site affected the assessment.
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January 11, 2024
Gorgeous)))) I recommend it to everyone!!! You can live for weeks , comfortably and comfortably ! Chandelier bomb
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August 4, 2024
Very nice hotel in the center of Minsk! Comfortable and beautiful!!!
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November 1, 2024
A good hotel with a good location. The rooms are clean
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1
December 20, 2023
The restaurant in the hotel has not been open for a year, after the laundry at the polo hotel, the village is divided into two sizes, shower accessories such as shampoo, shower gel are put in the butt and forget to update when cleaning, the girls at the reception are polite and friendly
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July 1, 2023
A luxury hotel! Convenient location in the city center! Very friendly and helpful staff! Clean rooms with everything you need! We will definitely stay here on our next visit to Minsk!
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1
September 24, 2022
Nice hotel, clean, nice rooms. The staff leaves much to be desired, it is worth being more friendly with the guests. The sauna and pool are open from 9 am to 11 am for guests for free, then you need to book and pay. It's a strange policy. For three days I did not notice the excitement at the hotel.
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November 10, 2022
A great boutique hotel! Friendly staff, new comfortable rooms, beautiful interiors, excellent location, reasonable prices for services! Great restaurants nearby)
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3
1
July 25, 2023
I really liked the hotel, it is quiet and peaceful. There is a parking lot especially for guests, the room was spacious and bright. By the way, it's great that there were panoramic windows in the room and blackout curtains (this decision is very important to me in the interior of the room). Responsive staff
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1
May 4, 2024
The service leaves much to be desired. Upon check-in, the room was changed without explanation, cleaning the room during the stay was limited only to garbage removal
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1
June 2
Very convenient location.
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September 21, 2023
I liked everything, wonderful, cozy room,polite staff, conveniently located in the center of Minsk
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November 6, 2023
A good hotel, very good, but the cons are that the restoran does not work, the spa does not really get into the house. The location is good, in the very center of the city.
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1
August 23, 2024
Nice hotel, courteous staff, gorgeous chandelier😁
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1
1
February 27, 2024
Excellent hotel , clean , cozy . We hope you will open your restaurant there soon
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September 3, 2023
We have been staying in Bute for several years now. But, unfortunately, it's not as comfortable as it used to be. There is no restaurant, the schedule has changed in the spa area.
As for the cleanliness of the rooms and the friendliness of the staff, everything is fine!
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July 30, 2023
Excellent rooms, it's a pity that the restaurant is temporarily closed(((
The location and equipment of the rooms were very pleasant!
Parking behind the barrier too)
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1
1
June 23, 2023
The hotel has an incredible atmosphere, the staff is excellent, the service is super, the best, I will return there more than once
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1
1
December 25, 2022
I liked the restaurant. Very interesting dishes, unusual salad dressings. The staff is very helpful. Good attitude towards the guests. I'm grateful for everything. Thanks!!!
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1
December 14, 2024
The rooms are clean, but the restaurant is closed Jul, there is no coffee
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2
May 28, 2024
The location is good, the approaches are difficult. The restaurant is closed, which is not warned about. There are no umbrellas for the recipe. The hotel needs renovation
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October 25, 2024
The best hotel, I always stay in it in Minsk
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2
April 12, 2021
The location is perfect, and there is parking. The rooms are comfortable, clean, cozy. Linen, towels, bathrobes are snow-white. Towels sometimes retain a slight smell of chlorine, but nowadays it is as a guarantee of cleanliness and hygiene. The staff is exceptionally friendly. The girls at the reception are the ideal of hospitality and responsiveness. The restaurant is closed due to the pandemic, but the hotel is simply surrounded by cafes, restaurants and pastry shops. My favorite hotel in Minsk.
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5
June 17, 2023
Great, the rooms are excellent, cleanliness, daily room cleaning, private Parking. When the restaurant opens, it will be even better.
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March 8, 2023
A cozy, beautiful hotel. The service is wonderful, the room is cleaned every day. A restaurant with very tasty food. I recommend it to everyone!!!
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1
1
May 11
A lovely cozy hotel
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September 29, 2024
I am very disappointed with the service at the hotel. I booked for 2 nights and couldn't check in the first night. Upon arrival, I found out that my reservation was canceled and I need to pay for a new one. OK, but this is a bad service. Then it turned out that the restaurant was not working and there were not even any appliances for the food that I ordered for takeaway. In general, the service is bad and I will not stop here anymore
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2
October 29, 2022
Lovely, quiet hotel, very friendly staff.The rooms are at the highest level, there is everything for living.GREAT location, everything is close to the center.The next trip is only there.
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1
April 23, 2024
I liked it very much👍
Polite staff. It's cool. I didn't regret a bit.
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May 4, 2024
A terrible relationship. We booked, said one price, and when we arrived the price changed, it became about 30% more expensive and there is no point in arguing, we already reached Minsk from Moscow.
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1
2
May 23, 2023
A really very nice hotel almost in the center. We stayed there for the second time. But the restaurant has not been open for several months. That is, the problem with breakfast is solved by the guests themselves. It was very frustrating.
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January 3, 2024
A great hotel for your money. The rooms are great. The location is super. I recommend.
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December 7, 2024
Nice hotel. Only the restaurant has not been open for several years now
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May 17, 2024
A very inconvenient pedestrian approach . The restaurant is closed and there is no warning about it. Umbrellas will not be questioned in the rain. And the hotel is tired
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1
November 12, 2023
Otlel topchik. Everything is at the highest level. Large Parking, there is always a place for cars.
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1
March 28
Beautiful hotel, and the center,
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December 14, 2022
A cozy hotel in the city center, the rooms are clean, the bar is equipped with everything you need! Of the disadvantages, the restaurant did not work, so I had to go to eat!
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June 1, 2023
Nice hotel, but no restaurant. This is a big minus. Check-in at 12, arrived at 16 o'clock, had to wait 20-30 minutes for check-in. And I already wanted to rest from the road. The staff is friendly. In general, I liked everything.
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June 23, 2024
Great hotel. Good location, excellent service.
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3
June 17, 2023
Nice hotel, polite staff, despite the fact that it is very quiet and peaceful next to busy roads
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May 23, 2023
A 5-star hotel!!! Friendly and professional staff!!!! The rooms are at the highest level!!! Thanks for the rest!!!!
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September 11, 2023
Despite the non-working restaurant (the restaurants in the center are just around the corner), a solid five. Location, cleanliness of the rooms and parking.
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April 20, 2024
Nice hotel, I liked everything
Of the disadvantages, only sometimes wi-fi disappears
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3
2
August 10, 2022
We booked a family room 3 weeks in advance. I chose it because of the pool, as teenage children need something to entertain in the evening.
I immediately said that I needed a late check-out at 6 p.m. I was warned that it would cost + 50%. At the same time, I ordered a transfer from the airport. We sent a confirmation of the service -30 bel.r. 2 days before the visit, they write that they cannot provide late check-out, because the hotel is overcrowded and my room is already booked. Well, it's not a problem: since I ideally needed a room only for 1 hour before departure, I was sure that I would be able to spend this time in the pool, which I wrote to the administrator about. Upon arrival, I was immediately charged for accommodation + transfer. On the eve of departure, I was offered to move to a standard room from 12-18 on the day of departure and pay for a full day. To my question "why for a full day?", I was told that this is already a new number and does not count as an extension :))
Well, YOU can't leave me in my room and I'm going to meet YOU, moving to another one and paying it 50%!!!?!! The manager disagreed with me). Then I asked to book a sauna for me on 16-18, so that there would only be a place to clean up before the plane, so there were things in the city during the day. The sauna turned out to be booked with 18-23 clients NOT staying at the hotel, and I was offered time until 17:30, which they managed to clean there. Ok. After 15 minutes, they called me and refused to do this, saying that they would not have time to remove it in 30 minutes))
It should be noted that during the 3 days of our stay at the hotel, we were not able to get into the pool for a single evening, as it was always booked by someone:(( . Simultaneously with the next refusal, they tell me that they made a mistake, and I owe not 30 b.r. for the transfer, but 30.$!!! Seriously?!?!))). Where did the services for $$$$ in a Belarusian hotel come from??! I'm not even talking about the fact that a car came for us, in the trunk of which only 1 suitcase fit, the second one was driving between the children in the back seat. And if there were 4 of us?!? And the meeting driver was wearing swim shorts. And for this $ 30 ?!?
To all of the above, it should be added that at the time of booking, no one warned that neither the restaurant nor the bar was open at the hotel! There is nothing at all! Breakfasts were offered for an additional fee from a neighboring institution. I.e., at the time of submission, everything will be guaranteed to be cold!!! We have a nice discussion about all this with the receptionist girl, who just gives me the manager's orders. After going through all the points, I clarify with her: is it exactly 5 *?!?! The receptionist apologized, saying that she completely agreed with me, but she was only a performer. After 15 minutes, I got a call again: the hotel decided to meet me halfway and allowed me to stay in my room until 4 p.m. for free! I sincerely thanked him, although I will remind you- I only need an hour 17-18 before departure to the airport. And now the cherry on the cake: at 2 p.m., when I was taking my luggage out of the room to leave it at the reception and go to the city, I got a call again: "the manager said he changed his mind about leaving you in the room for free if you don't pay $ 30"😂😂😂
I want to appeal to the owners of the hotel: urgently change the manager! I understand that in our difficult time, everyone wants to make money on whatever / whom they can, but do not stoop to hucksters- keep at least some level of stardom of world standards of hotels. With such a management policy, you don't even roll down to "bed& breakfast", but "only bed" (((because you don't even have breakfast now. It 's a shame , of course 🤦♀️
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11
April 24, 2024
We stayed overnight, everything is great, in the morning we visited the spa area, included in the price, the staff is responsive, answered all questions that arose👍🏼
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1
August 10, 2022
We booked through the transition from Google, so we didn't see what was written on the website on the main page. In fact:
- There is a casino in the description, but it is not there
- there is a restaurant in the description, but it is not there
- we took a business room with a double bed, in fact two shifted desks
- and for dessert, a subjective fact: there is a light bulb on the ceiling that cannot be turned off, someone will probably like it, it annoyed me. The master was called, he also did not know how to turn it off. I went to get the stepladder to unscrew it.
In general, we are disappointed with the price/quality ratio
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1
1
December 18, 2023
Good location! It 's too bad that there is no breakfast for such a price ! But there is a mini bar in the morning!
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1
November 25, 2023
Amazing hotel, room. Everything is great.
The only negative is the lack of a restaurant
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3