The hotel is really Cozy. They meet you right from the taxi, pick up a heavy suitcase and then there is no chance to be disappointed in the hotel. I lived for a full 7 days, there was not a single complaint: fresh towels, water, dental kit, etc. are in the room every day. The ironing room is on the first floor, but if anything, an iron and a board are ready to bring to the room. Sockets right at the headboard! The elevator has a huge beautiful mirror on each floor — so that you don't doubt exactly how you look before exiting.
You can leave your suitcase for at least a whole day before departure.
The only thing that could be improved was breakfast. There was a great shortage of fresh vegetables and fruits, but what there is is already colorful and delicious in itself. I definitely recommend it.
Nice hotel and good location! The breakfast buffet is varied, delicious and hearty! I liked the breakfast! The entire hotel staff is cool, friendly and always happy to help, prompt and advise! Cleanliness everywhere, around the perimeter, in the room, in the hotel and in the parking lot! The room is cleaned and linen is changed every day! A comfortable bed. There is always 0.5l bottled water in the room, a large selection in the bar, the refrigerator is full))
What did you like:
For the first time I meet a hotel where not only linen is changed every day (although this is not often found in Russian hotels), but also after cleaning, the quality control service is interested in your reviews. Which obviously encourages cleaners to clean thoroughly.
Basically - standard 4 stars
What I didn't like: The kitchen in the restaurant. The steak was cooked badly, one dish was simply mixed up, when asked by the waiter: "are you sure that these are Georgian-style vegetables, and not homemade vegetables?" the answer was a nod of the head, and the phrase "everything is fine." Not being sure that the waiter understands Russian, I repeated the phrase in English, but in response I received only a nod of the head, like: "yes"
A good place to relax. It's quiet and really cozy. )
Excellent oriental-style staff - responsive, polite and friendly.
The rooms are very clean and comfortable.
The food is a buffet, delicious and varied, with a large selection of dishes.
I recommend it to everyone.
I fell for the good reviews. We stayed here for 5 nights in October. One of the advantages is adequate staff who helped solve the issue when Yandex.Travel just gave up on me.
Of the minuses: I'll start with the most savory. You will not have to have breakfast alone. Cockroaches are slowly walking around on the distribution tables like at home. After our voiced shock, one cockroach was habitually crushed by the waiter, but the rest were not confused. They didn't have breakfast at the hotel anymore. They tried to refuse breakfast, but "it's impossible, they are included in the price."
Further from the unpleasant little things: very noisy rooms. Draining water from neighbors, footsteps from above, conversations from the side and from the corridor - all this does not add Comfort. We were unlucky enough to live above the veranda of a hotel restaurant. So with all the strictness of the "smoking policy of the hotel", all the smells penetrated into our rooms through the balcony door open for ventilation. With the door closed, it's stuffy.
Good staff. But the hotel itself is clearly for unassuming guests. I'm not coming back.
And so, I have been familiar with the hotel since 2022. The hotel building in the middle of a residential building. Check-in from Gogol (since this is a one-way street). If you go up Sakena Seifullina from the bottom, then there is no turn to the left. You will need to drive up another traffic light and turn around.
The management of the company arriving in Almaty live here. I have not personally lived, but I will tell you from observations. If you arrived in your own or rented car, the security guard will be helped with parking. There are few of them, but a solution can be found on the spot. There is a shuttle service around the city and from/to the airport and railway stations. As I remember, the standard starts from 40,000 tenge (40k) and luxury up to 72,000 tenge (72k), of course for two. A tourist tax is charged for foreigners. Payment separately. The cost for today is 1.725 tenge per day, regardless of citizenship or age (only in this hotel I heard this, in others there were and there was no such fee).
If you want to eat oriental cuisine perfectly, I advise you to walk a couple of traffic lights up Seifullina, then you will stumble into the Navat restaurant, where every evening at 20:00 the waiters of this institution will dance for you to the national melody.
Below are a couple of traffic lights along Seifullina Mega Park shopping center. It is open until 22:00 (except for the cinema). If you suddenly found yourself near the shopping center and wanted Uzbek pilaf, then at the corner of Mametov/Seifullina has a Max Plov, where there are 2 types of pilaf: Tashkent and Samarkand. I highly recommend it.
If you want to exchange currency, then there are exchangers up from Gogol up Seifullin to Tole bi on the left side of the street.
We accidentally checked into this Hotel and there was not a moment of regret
The staff for 5+
rooms are excellent clean cleaning every day
Breakfast for 5+
Thank you very much to all the staff
See you soon
We stopped for the second time.The first one was in 2020.Excellent service,nice clean rooms,mattresses are very comfortable, the breakfast is varied,delicious and satisfying.
Overall, a good hotel, there is always someone at the reception, the breakfasts are good. One of the disadvantages is that there are no thermostats on hot water, so the water in the sink and in the shower is either cold or scalding. Yes, you can catch a warm one, but it is very inconvenient and greatly spoils the impression of the hotel. Is it possible to put one ESBE VTA321 on the number and close the issue of scalding with hot water?
- good location
- spacious, clean and beautiful room (deluxe room was taken)
- good breakfasts
- there is a sauna and a swimming pool, but I haven't tried them
I was upset by the strange policy regarding drinking water: 1-2 (each time a different amount) bottles are given out 0.5 times a day for two people, there are no coolers, if bottled water is out, you can choose to buy more bottles or drink from the tap (offered at the reception!).
Overall a good hotel.
A cozy hotel in the city center with very friendly staff. A quiet place, sleeping at night is very comfortable. The breakfasts are super varied! The room is clean, everything is there.
The service was prompt, the room was pleasant and clean, the staff was friendly, The food was different, we tried only a part, but it was delicious. It was nice when you came from the conference and your room was already cleaned for that period, the bathroom was washed. The location was comfortable, the only thing we didn't get into the sauna, next time we will definitely be there, but for relaxation
Good service, very attentive staff. A bottle of water and new hygiene supplies were in the room every day, not just on the day of arrival. Excellent breakfast. Good location, but inconvenient check-in from a one-way street - you can skip the right turn. Unfortunately, I did not get to the sauna
The hotel answers to its name! It is really warm and cozy here, you feel at home.Friendly, courteous staff from the maid, cashier and administrator to the hotel management.
A single-digit top five rating of the hotel! In short: the usual service of hotels in large cities of the Russian Federation. I would put more than a five for a hotel in Almaty, believe me, there is something to compare it with. The hotel is located slightly in the courtyards, so there is no road noise. Clean. Well-groomed. There are a lot of staff, everyone is friendly and really ready to help - professionals in their field. No one is trying to impose an additional one.services. The hotel was not built yesterday, but everything works perfectly, everything is clean (even there is no dust on the cabinets). A bathrobe, slippers, a bunch of hangers, daily cleaning and almost daily change of bed linen - everything corresponds to the stardom of the hotel. Breakfast is a buffet. Monotonous, but not tired in a week)
Definitely only "COMFORT" , I no longer experiment with hotels in Almaty
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Ilookgood
Level 11 Local Expert
June 20, 2024
The best hotel, as for me. The city center, within walking distance of the Mega shopping center, breakfast buffet. Nearby is the local Arbat, where you can walk and drink coffee. One disadvantage is the traffic jams during rush hour.
I liked all the services of the hotel. Really cozy), the name of the hotel "Comfort" corresponds))
Convenient location, breakfasts for every taste, cleanliness, cozy rooms, helpful staff!!!
We drove through Almaty with my husband, we decided to stay in this hotel. We settled in quickly, the staff was polite, everyone showed us where they were. The hotel is located near the center, very convenient. The room is clean, cozy, there are blackout curtains, towels,slippers, soap set,tea set,TV, air conditioning, hairdryer and even free Wi-Fi. The hotel has a fitness room, you can work out and relax. By the way, I liked the food, the varied menu.We stayed for a few days, so we liked everything during our stay. I recommend.
The hotel is average, it obviously does not pull for 4 stars, but 3 with a minus (but it will go for its price). The rooms are not very clean (there is dust in some places), but no crime. The staff is polite, generally normal. The price includes breakfast (buffet).
A nice hotel with an excellent location. Daily room cleaning. Change of towels and replenishment of gels / shampoo also daily. The breakfasts are delicious. The Windows do not face the road, but the courtyard, which is a big plus. The room has a kettle, a paid bar. I didn't notice any disadvantages.
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Show business's response
Дмитрий
Level 22 Local Expert
May 8, 2024
Friendly staff at the reception. The rooms are not bad, but already a little "tired". Each room had an umbrella in the closet ☂️
It helped a lot, as the weather was rainy.
The hotel is located within walking distance from Panfilov Street, the local Arbat. Comfortable.
The breakfasts are good
The hotel surprised and disappointed at the same time.
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Stayed there from September 11 to September 15, 2023 (checked in early on September 12 and left early on September 15). The accommodation cost approximately KZT 180,000 (172,000 accommodation + 6450 tourist fee). For a 2-bed room with a large bed and breakfast.
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The room is quite spacious, comfortable, beautiful, neat, clean. Conditioner. A small balcony. Lots of sockets, USB charging ports. There is a place where you can work with a laptop, and where to relax. The bathroom also corresponds to the level. I was upset by the unpleasant smell in the room - I had to constantly ventilate. As well as a leaky faucet in the shower. I checked in late at night to get hot water, I waited for a few minutes, in the morning there are no problems with water. It turned out that there is no iron in the room - be prepared for this! There is a separate ironing room on the 1st floor, but I did not go there.
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Breakfast. I bombed at the airport and shed tears when I found out which hotel I needed to go to. He praised the breakfast. And the reviews also praise him. I was full of expectations and anticipations. Rice, buckwheat, omelet, scrambled eggs, bacon, sausages, sweets to choose from, pancakes, tea, instant coffee. Almost the same set every morning. Everything is edible. But it is very different from chain hotels like Holiday Inn***. There is breakfast and thank you for that.
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I did not have time to use the fitness center and the pool ...
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The staff works smoothly. We are always ready to help. The rooms are cleaned daily and of high quality.
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Will I stay here again? Honestly, I don't know. The hotel is for your money. But, there are nuances.
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A couple of tips for first-time arrivals in Almaty. At the airport, the exchange rates are as low as everywhere else. Change money in the city. A taxi at the airport is about 3 times more expensive than Yandex. Be prepared for traffic jams no worse than those in Moscow. Take warm clothes and a little cash (from 5000 KZT) to take a video from a drone on the Cimbulak - do it, you will not regret it.
A hotel and a hotel, it's hard to single out anything. Standard hotel interior, standard room. Usually, hotels in Kazakhstan are more interesting. The breakfast is not bad. Overall, it's clean. It seems that there is a visit to the fitness room and even a SPA, but it didn't work out, so I can't say anything...
It's a great hotel. I drove cautiously, read a couple of scary reviews.
I lived in a standard room. Of the disadvantages, I can only highlight the interior and not very clean carpet in the room.
Of the advantages - the bed and the bath are clean, there is a bathrobe, slippers, water, a conditioner. Cleaning every day. The hotel has breakfast (they are not very good for my taste), sauna, restaurant, laundry. There is also a computer with a printer for guests, it's free. This computer helped me out a lot a couple of times.❣️
The staff is super responsive and pleasant
I recommend
I really liked the hotel. Reality has exceeded expectations)) And at a fairly affordable price. The convenient location is close to the main streets, but it is quiet and in the courtyard.
The room has everything, including bathrobes and slippers. Cleaning, change of linen, hygiene products daily.
Delicious breakfasts, a good assortment. Polite, attentive staff. There are computers and a printer downstairs. Supermarkets are nearby. I recommend it for all types of placements.
Lovely big room. The staff is professional, but not friendly. The breakfast assortment is simply gorgeous, but the dishes are poorly replenished when they run out, and there are few places. Convenient location
A very nice and cozy hotel in a quiet location in the city center. There is a restaurant with decent cuisine. There is a pedestrian street and shops nearby.
I liked the hotel.
I will not write the way to the airport because it is nearby, 30 minutes and you are at the hotel. Polite staff. The room is compact but cozy. Buffet breakfasts, everything is delicious.
WiFi is gorgeous see the screenshot
Overall, a good hotel. It's a little short of 4 stars, but it's a good 3* hardening. The room has everything you need, bathrobe, slippers, hygiene products, clean. Of the disadvantages, the window did not open, only a 2-finger pane, so it was stuffy, a bad hair dryer, almost does not dry and one ironing room. It is located inside residential buildings, but the location is good, the center.
Very nice hotel, clean and pleasant smell. They are cleaned regularly. Great breakfasts, I recommend trying local black tea there, you don't need any coffee with it!))
The hotel is super comfortable. It's really cozy. I have a traveling job and believe me, I have seen a lot of hotels. My room was the usual standard 1009. Clean, cleaned every day, towels are also changed every day. There are many channels, including in Russian. The mattress is not collapsed, as if it were new. Oh, and the location is almost in the center. A shopping mall and a bunch of cafes are just a step away.
A wonderful hotel! We lived in a Deluxe room on the 5th floor. The room is spacious. Cleaning every day. The maid is a very sincere woman, to talk and joke with her, and ask her to fill out the room with coffee, etc. At the reception, security, in the restaurant - everyone is polite and friendly. The rooms are warm, we slept with the window open. Breakfast in the restaurant, it's more like 3.5- it should be added. Although the cottage cheese and omelet from the cook are a Bomb! You need to sign up for a sauna, a visit of 1 hour.
I've stayed here twice, and each time my hair is in the bathroom. When asked to clean up, the reaction is surprise) the room is normal, the mattress and pillows are excellent, the breakfast is good.
An interesting hotel, it smells of the East, clean, polite staff, beautiful rooms, delicious food for any choice, convenient location, nightingales sing in the morning