I want to express my deep gratitude to my Kinsman Anton Viktorovich! The Doctor is from God!
Everything is at the highest level! From consultation to surgery!
At the consultation, he explains everything very clearly, immediately inspires confidence! The operation went great! We are recovering!
The day before the recording, the child's vaccination was canceled, the recording was a month in advance!!!!! Now this vaccine is nowhere to be found!!!! I will never set foot in this place again. And yes, I only found out after the fact that Mercy does not guarantee vaccines, but then why record them? Poor management, but customers suffer
One of the best private clinics in the Republic of Belarus. The latest equipment, excellent and sociable doctors, and most importantly, a guarantee of safety. In a word, in👍
I express my great gratitude to the endoscopist: Galina Gennadyevna Prima, the medical nurse: Astapovich V.S., for a job well done!! Thank you very much!
There was an appointment in advance for vaccination. In the evening after 17:00, only the day before the vaccination, they were notified that it was not available. As if it was possible before, so that something could be found. Because the vaccine is given in a certain period of time.
I had my eyesight checked by an ophthalmologist. A full examination using the available equipment cost 90Br. Our specialists work efficiently and quickly.
We were at a reception at Polovikova Anna Yurievna. The impression was the best!!! Everything is professional, clear, and to the point! An excellent high-class specialist!!! We had questions with the oprators about rescheduling the reception time without consulting us, but she did not remove the star, because the issue was settled.
My mother had cataract surgery in both eyes at the center. We are very pleased that we got to Antonenko Vitaly Vladimirovich - everything is organized at the highest level, the attitude is very good, the operations were successful, and one eye was with a neglected cataract. Now the vision is good in both eyes. In terms of ophthalmology, I recommend it to everyone. They returned an almost blind man to normal life in the shortest possible time.
Thank you very much to the neurosurgeon doctor, Kinsman Anton Viktorovich!
I was at the consultation, I explained everything clearly and clearly in human language! Prescribed treatment! A wonderful doctor! I will definitely advise you.
Excellent clinic. Everything is fast and clear. All calls are timed and without delay. I recommend to everyone who needs to conduct a high-quality and fast examination.
Excellent medical center. Polite staff. They helped me choose a convenient time to visit, suitable for me.
The recording time did not shift. Everything is on time! Thanks for the quality!
Hello, I am disappointed with the consultation. I signed up with a hip replacement request to find out which joints are in your clinic, what is their difference and which ones will be put on me - and I received the conclusion that I need to change joints. I'm sorry, but it's not even funny, I already knew that I had replacement joints. When I tried to ask Dr. Beletsky A.V. specifically about hip implants, I was told that the doctor works with knee replacement. And why did I waste my time and money then?
The desire to continue working with the clinic disappeared completely when I was billed... 150 rubles instead of the stated 97 rubles. for what I already knew!
Fortunately, the registration office on the ground floor found out that they did not give me a discount and refunded the overpayment.
I am shocked and confused, I want professional help and good reliable prosthetics. But how can I go to you for surgery if I can't even find out about joint prostheses in your clinic.
I made an appointment via chat, they didn't wait for me on the appointed day, and another person came to take my time, and they offered to wait for about an hour... The receptionist did a great job trying to fix the situation, but no one accepted me.
We go to the children's dentist Gubarevich. And my children are not afraid to treat their teeth)Only good impressions from the doctor and from the center.
The center is at a pretty high level! The staff is competent!only a positive impression!
See original · Русский
1
Show business's response
Е.
Level 17 Local Expert
March 22
I came to the medical center to see specific doctors who work here. I went through a certain expensive procedure, I liked everything. But with all the excellent work of the doctors, I think there are problems with the call center: I had to call for several weeks to prepare what needed to be picked up. Each time, the operator promised that he would sort out the problem and disappeared for a week without notification that what was requested. With such a total price of the service, I think this is unacceptable.
Hello! I want to say a huge human thank you to Dr. Benko Alexander Nikolaevich! A doctor from God! Thank you Alexander Nikolaevich very much for your work! Sincerely, Mikhaltsova Olga Alexandrovna! To the entire staff of the Mercy Medical Center for health and all the best! Single-condyle knee replacement 14 02 2024
I would like to express my gratitude to the operators of the Mercy call center Natalia Orlovskaya and Lyudmila Sokolova for their quick and prompt work, for their conscientious attitude, sensitivity and unanimity, contacting by phone.
They recorded it back to back, if the doctor delayed, then you rush from the 3rd floor to the first floor.
Dear admins, take into account the time of the procedure and give people the opportunity to change their clothes and walk to the next procedure.
I would like to express MY DEEP GRATITUDE to orthopedic surgeon Oleg Nikolaevich Bondarev for his professionalism. A wonderful man. He listens, tells and explains everything in an accessible way. Sincerely kind attitude. MANY THANKS for the hip replacement surgery performed in July 2023. Having an increased body weight, she had fear. Oleg Nikolaevich is a super surgeon, he took it on and everything went well. Thanks to him, I was able to return to a full life. I advise everyone to go to Oleg Nikolaevich for treatment and surgery, you will not regret it. With gratitude, Svetlana
Korzhueva Kristina Sergeevna - you are a doctor with a soul, the hands of a magician and the head of a Nobel laureate. I am sincerely grateful to you. I have recommended and will recommend you to everyone! The gynecologist you go to and you know: you don't need to go anywhere else, she will do everything at the highest level without unnecessary fuss and unnecessary recommendations.
Of course, the center is cool. A quiet place, not as many people as in Lode. Parking is convenient. The cardiologist and physiotherapist are attentive. But at the reception on the 4th floor, you still need to learn the basic culture of communication
A beautiful, modern medical center. The call center is friendly and polite. I was at an appointment with 2 doctors and was pleasantly delighted with the qualifications, the help and recommendations provided. The level corresponds to the prices. I recommend. The equipment is new and of high quality. Definitely, if necessary, I will contact this center.
I had a medical examination at this center. Everything is clear, fast and professional. Dmitry Sergeevich Korenevsky, an ultrasound specialist, especially liked it. He is very sensitive and attentive . Thank you, Doctor!🤗
See original · Русский
3
1
Show business's response
S.S.
Level 9 Local Expert
December 19, 2024
Good day to all!
I applied to the medical center,MERCY,,
I had to have a colonoscopy.
I got to good specialists who treated me with understanding and care .I understand that the relationship with other patients has been and will be the same.
In addition to the colonoscopy, a stomach examination was also performed.
Thus, we saved a certain amount on anesthesia.
Thanks to the DOCTOR
To Igor Pavlovich Reutsky
And to Pavel Alexandrovich Yakut's Anesthesiologist!
Well done! Everything is on the level!
Thank you very much!
The clinic is crazy, the specialists are good. But here's the pricing... My sister had spinal surgery, for a fee (about 4t bel. rub). I need to come and see a doctor in a month. And again, you need to pay about 70p for the reception. For this money, the doctor doesn't even examine you. I thought, at least, the payment for the operation includes postoperative support - an examination and a control MRI. So no! Just 5 minutes of communication with the doctor for 70 rubles.... Somehow it is not very beautiful... People have been collecting money for surgery for years, but you can't at least make a checkup free...
A good paid medical center, friendly staff, good service, I visited a neurologist, an excellent specialist with experience, competently prescribed back treatment, respect for such specialists
A beautiful huge medical center, with large elevators. A variety of specialists and directions. The only thing is, there are always some queues at the reception. When the child had a hip X-ray, he was given protection, the nurse and the doctor hid behind a special window, and the mother was left in the room even without a protective cape. I understand that the radiation may not be large, but they do not know how much radiation I have suffered up to this minute, whether there are contraindications. In a state of shock, I didn't even find the words to outrage.
I really liked this clinic, I did FGDS under anesthesia. Excellent staff, experienced doctors. Everything went well, thanks to the staff, an experienced team of doctors.
I recommend.
Excellent clinic. I visited on insurance more than once. The reception is nice and lovely girls, they will tell you everything in detail and repeat it if necessary. The inside is clean, neat. There was an endocrinologist in Podgornaya, the impressions are only positive. She told me everything, explained everything. No unnecessary appointments. I recommend
Incorrect work of the administrator. My company has sent an insurance guarantee for a free visit to this medical center. The administrator could not reliably answer me why the payment is not being processed. I had to go to the reception for my money. Therefore, 3 stars. The doctor's appointment is 20 minutes. I received the answer to my question and recommendations in the right amount. The impression is spoiled initially. The insurance guarantee was returned only upon a call from my insurance company.
The administrators quickly selected specialists for the near future in one day. Doctors as a selection. Attentive, knowledgeable. They helped
We worked on Sunday! Thank you, Mercy!)
It's a beautiful picture, but some specialists are like in a state polyclinic. I was doing an X-ray, the receptionist told me to wait when they called. when, after waiting, I looked into the office, since my time was already approaching, the radiologist also scolded me, saying that I was looking for you, and you were walking somewhere. xs, where she was looking for me, but clearly not in the hallway. you expect a different attitude from paid specialists. There are always extremely mixed feelings from visiting this center.
The impression is twofold. I deleted the previously left enthusiastic review. The two surgeries of the traumatologists were wonderful. I was shocked by the operation at the phlebologist. The operation was postponed to a later time. The patient was not warned. They were registered, put in a ward and forgotten. I waited for more than three hours, not understanding what was happening. They answered my questions that the doctor had not arrived yet, but was on his way. And the result was not pleasant. A year has passed, and my legs still hurt. I applied for an ultrasound twice. I don't want to get to the specialists who had it again. The arrogance of the tone is repulsive. Resume:You'll like it if you're lucky to have a doctor.
The center is new and modern. We visited Alexey Kazimirovich Dekonsky, a cardiology specialist. We know him as a good specialist. That's why we turned to him. A patient with 1st degree of disability, stage 3 oncology, after multiple chemotherapies. The recommendation was to practice physical therapy and swimming when a person has constant tachycardia, after which she cannot move from her place. Thank you for prescribing the drugs, I hope at least this will fix this situation. They were sent for an ECG during the appointment. Very strange, it was provided ("fresh"ECG) of the cancer center. One can ask the question, why?
About the attitude of the employee in this center of the ECG cabinet, he wishes the best!
They had an ECG on a first-come, first-served basis, we took it, but when our turn came, the patient (disabled 1st) was pushed aside and someone with a complex, acute case was called. Which we learned about at the reception, but not from the employee in this office, who put the person out the door and led a boorish reception. Will we contact this center again, definitely NOT! This is a big problem for a paid center! I hope the administration will take measures to ensure the normal provision of medical services.
I visited Tchaikovsky's oncologist surgeon, a great doctor, with humor and good music.
Polite and friendly staff, the clinic is decorated in bright colors, it's nice to be there.
A wonderful clinic , we went to the doctors several times , there was one problem , but each doctor pushed another doctor of a different specialty, saying he did not want to do anything and did not understand what was the matter . They took a lot of money, I don't understand what the problem is, take it and schedule several examinations at one appointment to understand what's the matter…
They have stripped off the money as needed and are sitting contentedly in their offices , drinking coffee… An appointment with any specialist lasts at least five minutes, they do not listen properly and thus say, but we do not understand what happened to YOU (the patient) ... Terrible staff!!! I do not advise you to go, because THEY will shake the MONEY off YOU properly and they will not give any result!!!
My experience of visiting this clinic left me with an extremely negative impression. The institution itself, at first glance, is quite decent, but the psychotherapist I turned to is just terrible. I was only a few minutes late for the appointment, but she didn't give me a chance to really explain her problems, she started hurriedly asking questions, as if trying to finish the appointment as quickly as possible. After summarizing my situation, she stated that she could not give me a specific diagnosis. But instead of offering alternative solutions, she immediately prescribed me antidepressants, saying that I needed to drink them for six months, and if it didn't help, then I could come back. This attitude just angered me. In fact, I paid 80 rubles to get a prescription for pills, which, perhaps, I did not need at all, since the doctor did not even bother to carry out a full diagnosis and make an accurate diagnosis. I understand that the work of a psychotherapist is difficult and takes time, but such a superficial attitude towards the patient is simply unacceptable. It must be remembered that psychotherapy is not just prescribing medications, but deep work with a person, his emotions and behavior. In this situation, it seems to me that it would be more correct to suggest alternative treatment methods, for example, therapy, or at least conduct a more detailed examination to understand whether I really need antidepressants. As a result, I was left with a feeling of disappointment and dissatisfaction. It seems to me that this situation is not an isolated case, but speaks of systemic problems in the field of psychiatric care. Unfortunately, in our country, an approach is often used when, instead of understanding the causes of the patient's problems, they simply prescribe pills. I think this is wrong, and I hope that the situation will change for the better in the future.