Renault
301 review
November 19, 2019
Perhaps the most adequate dealer and especially the Renault service in Minsk (it was not a very pleasant experience with another Minsk dealership). In general, after a number of visits, the impressions are pleasant, although there are minor remarks - for example, you have an appointment for, say, 17.30, but there is no guarantee that you will not have to wait until the master is free until 18.00. Otherwise, there are no special comments on the quality of repairs and maintenance, everything is on time. If there is, they will find jambs on the car that you didn't even know about, and if they are warranty, they will replace or repair them under warranty. Although Renault, of course, is not a Toyota, but the quality of service is growing even for budget cars. But the price is certainly more than Uncle Vasya's in the garage, while the car is under warranty - I go to them, then everything will depend on my greed :)
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13
5
June 22, 2022
I did IT in Minsk, ul. Svislochskaya 9.
I would like to express my gratitude to D. A. Maksimov, the Head of the station, as well as to the employees assisting
in resolving the disputed issue, who responded to the appeal and my request was fulfilled in a short time. I'm happy with everything! Great company! I recommend it!
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3
June 29, 2022
I have been a client of APS since 2013, I am very satisfied with the quality of the work, good craftsmen. Fast service, there is a coffee shop in the showroom.
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1
September 1, 2021
08/26/2021 arrived by appointment for an oil change in the Renault Capture variator, when recording they asked for the state number and full name, upon arrival at the salon by the specified time there was no data about my record, they asked if I had confused something, which I had to show an SMS where the address of a particular salon is indicated. However, at that time there was information about the recording of a Renault Capture with the same state number, and with the data of the former owner who has been dead for more than a year. After I finally managed to figure out that I was not a fool, and arrived at the right address, a very unpleasant conversation with the manager on the topic of oil change in the variator began. Omitting all the details, I was asked to carry out an oil change with the removal of the heat exchanger, for which it would be worth paying 68 rubles in addition, to my question why do this, the answer is that there is no other way, since I specified in advance how the process was going on, I began to object that nothing needed to be removed, to which I again heard that That's the only way, and no other way. I decided to abandon the services of this dealer, and turned to Bosch service at 33 Mogilevskaya Street. 30.08.2021 they changed the oil in the variator with a change of the fine filter, and at the same time the heat exchanger was not removed. It was explained to me that the design of the variator in my car allows you to freely replace the filter, since the heat exchanger is located elsewhere. As a result, I spent time on a trip to the salon, they tried very hard to explain to me that I was not literate, and because of my lack of knowledge of the process manager, and the imposition of unnecessary work for which I had to pay, I decided that I would not go to them anymore.
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7
December 23, 2021
Disgusting service. On Saturday, I looked for the office of Lada Granta BU. I'm calling on Monday. The employee does not answer the phone, I call the office, and the employee is off, well, OK, someone can give the bill. An employee appears, asks to send the details to the post office, I send them, a robber arrives :)) I say the mail in the business card is incorrect, they say, so they say yes, there is a mistake. There is a mistake in the BUSINESS CARD and they know about it. Then there is communication via Viber. It is extremely difficult, the contract is sent with grammatical errors. Next, I ask if the tires are winter? Answer: yes, winter, summer in the trunk. In fact, it turned out that the winter one was in the trunk. Collective farm level maintenance.
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3
1
January 15, 2022
I have been using the services for two decades. Convenient location. Massage chairs appeared in the waiting area. The staff is young and polite. You can buy a car and maintain it without hassle.
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3
November 19, 2024
Amateurs.
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1
September 9, 2023
Here you can view and purchase new and used Renault cars, as well as do the FOLLOWING.
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February 13, 2023
The quality of work is excellent. We treat our clients with respect and gratitude.
It can be seen right away, a high-quality attitude to work!
I advise everyone who prefers this brand of car!
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1
May 20, 2024
Everything is always at the highest level👍
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December 25, 2021
I bought a car, they treated me perfectly, they answered all my questions. I was satisfied with both the car and the staff. Everyone at the Renault Center wishes you success in the New Year!
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3
October 5, 2024
Great car dealership
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1
November 15, 2022
Like it:efficiency of work, lack of bureaucracy and paperwork. The level of service is excellent.
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1
August 17, 2021
The situation is as follows: I am the owner of a car purchased at an official salon. The package includes a multimedia system. In the second year, problems began with this system - after a while it stopped connecting to phones via Bluetooth (everything was fine in the first year of operation, without complaints). Phones, it should be noted, have changed during this time - different models and brands (not cheap). That is, to say that only a certain brand / model cannot be a problem. The second TIME, or even earlier, I complained about this problem to the master of Mechanical Engineers. The problem was "demonstrated" to a Renault employee, to which he connected his iPhone and said that the problem was in our phone. Ok. After that, there were also calls to your repair service, during which my husband and I again drew attention to this problem - it was getting worse. The answer was "our staff checked - everyone is connected." On August 14th, 2021, I handed over the car for the last warranty, again highlighting the problem with the multimedia system in a separate paragraph - it has recently grown to the size of "impossible to use". Together with a service employee, they got into a car and, together with her husband, demonstrated for about half an hour how the system did not work - the young man saw and fixed everything, confirming that there was a problem and it was obvious. The car was left for revision again. We picked up the car today. On the question of whether the LA system has been fixed, the answer was brilliant (we have already heard it, in principle) - "we don't know anything - everything is connected with our technician." Dear Renault officials, please do not keep employees on staff who do not want to understand customer problems. I'm really looking forward to solving my problem.
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9
1
November 5, 2021
A positive moment.
I was driving through the city and suddenly the car stalled, the attempt to start it was unsuccessful. I put an emergency sign, got into the car, turned the key, and miraculously it started. The problem did not appear again during the day.
I decided to contact the service the next day, they carried out diagnostics and replaced the temperature sensor. So far, everything is normal.
Negative.
There was an appeal about the paintwork on the hood (I started to climb from the inside) and they did not give an answer. Although this problem is universal for all stepwey2. It's a small thing, but it's unpleasant.
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4
July 8, 2024
The masters are not always attentive
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1
March 19, 2023
Good service. All services are as transparent as possible, based on the norms of the time of the plant, and not the whim of the locksmith. Spare parts are of high quality and with a guarantee
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3
May 17, 2022
For 40 minutes in the salon, NO ONE came up to consult, advise - the feeling and views of the staff, whatever it is that I want to buy from them, but they are thinking of selling me something or not. Complete negativity
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1
1
August 23, 2022
Thanks for the reception. Super attitude. Special thanks to Oleg. Very grateful. We entered the situation and accepted it ...
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3
May 7, 2023
Good service. We did everything as promised, on time. It's a pity that we won't wait for 3 Logans.
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April 24, 2022
The service is good. They quickly did THAT and let them go home. The prices are affordable. If you have a discount card, you can save money normally.
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September 6, 2021
Excellent service, I have been using their services for more than three years. They do everything in a predetermined time and efficiently. All the problems that were solved. For the price, it is quite an acceptable price tag
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1
1
September 3, 2023
The quality of the work is very poor. They agreed to redo it, but they made it even worse.
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1
July 3, 2023
Not a bad service for new cars. There are many promotions for cars older than 3 years.
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1
October 11, 2021
They did their job very badly. The master receptionist could not accept the car for repair, nor give it out of repair. The main problem has not been solved. The warranty does not work, everything is attributed to operational defects, without explanation. They can't explain anything at all, and what and how they did IT. Look at the documents, everything is fine there. The service crashed at this point.
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4
1
June 18, 2023
There are no questions about the specialists at the reception, although it was difficult to get through initially. There are no complaints about the work done yet either. Registration, paperwork also gives everything. Inconveniently located.
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October 8, 2020
Helpful and courteous staff. They helped with the choice of the car model - they explained, showed, and consulted. I also passed THAT - everything is fast, high-quality.
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June 15, 2024
A good car dealership
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November 14, 2021
I have been serviced for 6 years.
I gave the car for tire service on 11/10/2021.
The wheels were not turned properly when they were installed. There was a rumble at speed. Fortunately, I quickly figured out what was going on.
"It used to be better" (c)
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12
1
October 13, 2021
Do not take Renault, they will treat you as a customer like a piece of meat, then they gave the money away and what knocks in the car or troits the engine on cold and eats rubber in front of everything they have pre-prepared answers, "the car is high so it eats rubber", "troits because it did not warm up" " Knocking is within the tolerance
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4
February 19, 2020
I bought a used car. The conversation was conducted with the manager, a polite young man. There are no questions about the car. Everything is fine. But there is a caveat. I asked where the second car key and the alarm keychain were, if there was a set of winter tires. The manager said there was nothing, she was brought in this condition. I bought a car, contacted the previous owner and he said that he had brought the car for sale on new winter tires, gave the summer as a gift and also handed over the second key with a keychain and was ready to drive up with me and confirm these owl on Renault. After telling this to the manager, they still found the key for me... but it was said about the rubber: FORGET IT, IT'S GONE!
And it's not pleasant for the officials to behave like overbidders. At the official Skoda center, they give everything completely that came with the car, then went to the new owner. After such a deal, you think that there was something else that could be removed and changed. It would seem that there is a rubber issue of 400 bel. rub. for the RENAULT CENTER, this is not money, but reputation and honestly omits it. I would like to know at what stage this rubber has gone, just human interest. But otherwise everything is fine... The car drives, I'm happy with it.
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20
5
October 8, 2023
Good salon, competent staff
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January 19, 2022
If you need a new car, you can safely contact here. The managers showed everything, calculated the loan amount. A pleasant waiting area with a cafe
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3
December 8, 2021
Once there was a company, and now it's a soap opera. The usual in-line maintenance aimed at the volume of repairs, THEN, sales of new cars and again promotion is still guaranteed. As they say, nothing personal is a business.
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4
August 21, 2020
A very good car dealership , young responsive staff, a manager named Polina, told, advised, so much patience in our time, I was just surprised, my husband and I really liked the service, attention and understanding.Thank you very much, good luck with everything.
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1
August 28, 2022
Non-intrusive service, fast work. One fat minus-in summer, in the heat of more than 30 degrees, THERE is NO COOLER WITH WATER!!!!
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1
May 3, 2022
Service without service. Specialists do not work with a soul, they just go to work. There is no desire to come there, there is a need!
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3
October 12, 2024
A good hundred
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August 14, 2021
Good service, fast service, patient staff. They had only positive impressions from their stay.
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1
May 21, 2023
It used to be better, but the service is on top.
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1
April 6, 2020
"Chicken at the reception" + "strange" managers - they waited an hour to find out what is in stock in Minsk and can be taken immediately from the salon with full payment (as a result, they did not find out and went to Nissan, ordered and 2 days later took the car with preparation and additional "body kits"), when who- one of them will be free, as a result, half of them dumped for a snack, the other half defiantly took up picking at computers. They never got served. To the question - "where is the promised manager and half an hour of waiting", followed by "bleating", or rather "where-tah-tah", - "they have not yet been released... they didn't go to lunch... it seems to you..." - although half of the staff was already absent in the hall, and on the way to the parking lot they were already "stretching back from the dining room", I worked there and I know where and what is located. Complete incompetence, lack of customer orientation and "parochial bullying" (although it would seem - "the ass of Minsk", on Svislochskaya str., 9 - industrial zone). In general, it's just a dirty desk ala "overbought", which, judging by the reviews, are dismantling cars for resale and are proud of it. A collective farm place, I do not advise you to visit, there are plenty of better Renault salons in Minsk, do not be fooled by discounts, because this car may not even be in Minsk. Compare the site on PC and on the mobile version, and on the mobile - you will learn a lot of new and exciting things (cars in Polotsk or Vitebsk, but shown in stock in Minsk), and on the computer - everything is in Minsk, and ready for sale.
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6
2
December 26, 2019
A very cozy room for clients.
The staff tries, but it does not always work out, there is no competence, I personally checked several times.
I've dealt with one problem several times. After solving which, it's time to go to to4 and once again check out!!!
The passage time of TO4 is 4 days and at the same time they say that they do not have time, it takes 5 days!!!!
I had to give up the warranty work in order to pick up the car on time.
And is this an official service???
In five days the whole car can be disassembled and reassembled...and not to do IT!!!
Disgusting communication with the client, punctuality is completely absent from the masters, they keep the client for patience, who at the same time has to pay and keep silent.
In general, Svislochskaya is no longer a foot.... and I will advise everyone to do it ...
PS Everything we do, we do with our own hands.
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10
6
February 4, 2024
Damaged the car's paintwork
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1
1
February 21, 2019
Thanks to the guys working at this center. Excellent service. Everything is for the client and in good faith. They were accepted exactly on time. I was with my wife last Saturday with problems with the suspension of a Renault Duster 1.6, 2017: a couple of weeks ago there was a knock on the right front on speed bumps and potholes. The specialist who received us promptly asked about the problem and explained everything. An hour later, I called back based on the diagnostic results. And three hours later, the car could be picked up. The center's specialist made a test trip with our participation. As a result: we changed the steering tip and one more detail, made a camber / convergence. We only charge 9 rubles for the sink. The rest was guaranteed.
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5
2
September 24, 2021
The car shop and the service are very good. The staff is attentive and friendly.
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3
August 20, 2024
Everything is clear
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1
February 22, 2022
Considering that the senior master Maxim turned out to be the only one who heard me, understood and apologized, I decided to delete my frank review and personally give him 5 stars. I hope that from now on, the service will be customer-oriented, honest, and attentive, to whom I would like to trust my car.
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July 24, 2021
A large center for the sale and maintenance of Renault cars. There is a platform for the sale of used cars. Prices on the website.
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June 13, 2020
I've been coming here for 3.5 years to change the oil with filters. There are no complaints. The staff is polite, if something is not clear, they will explain it intelligently. Well done, everything is fine. Yes, and the pretty girls meet you at the door.
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4
May 14, 2023
I have been serving for many years , but with one master
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