Renault
296 reviews
April 7
Very beautiful employees. The cashier girl is generally a cutie. They do it quickly, you can watch it online. The prices are very good. There are always materials.
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January 19
A good salon,calm but responsible managers, special thanks to Sergey Sokolov, the manager, for his help with choosing and completing the purchase transaction, a very competent person.
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December 30, 2024
I like. I often service the car with Maxim's manager. Many parts are cheaper than in alternative services. The car is always serviced very quickly.
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December 15, 2024
Long waiting time, although there are no queues. If you become a customer, do not expect that your car will be supervised and you will be informed about everything, only if you call them every time, you will not get a call from them. The car is not allocated for the repair period. They will not do additional functions (most likely they will not be able to). As they became the APS service, everything changed radically, and they began to do it faster and better, and control the processes, in general, they improved
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January 6, 2024
Excellent service. I really liked everything.
I was doing a lot of my newly acquired Renault Megan 4. Everything was immediately clearly explained on the phone, cost-oriented, recorded and accepted the car at the appointed time. We were kept informed of the whole process. There were good discounts on timing and oil replacement, and suspension diagnostics came out at 31 kopecks. At the final price, in general, everything turned out quite adequately (I think I would have left no less in the "garages"), and I did not have to bother with the selection of the necessary spare parts options - and there are a lot of options for the same timing, in car shops the choice is not great, but to take a "pig in a poke" - with my hands, from the market or from Poland is still a pleasure to carry (especially if it does not fit). Belts, rollers, pump, fuel filter - original, TEXACO oil. Self-purchase of oil is currently also a lottery (there are a lot of fakes). An important aspect that I took into account when choosing a service, in addition to the price, is the real guarantees for the work performed and the continuation of a good service history of the car.
Thank you very much to Master Valentin.
I can definitely recommend it to everyone!
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April 2, 2024
I highly recommend Renault to anyone, always friendly craftsmen, high-quality repairs, responsive staff. We thank Maxim Lukyanov very much.
A great waiting area while the car is being repaired.
“thanks.
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June 15, 2024
I drove my car to replace the timing belt quickly, spare parts were available. I compared the price with analogues and did not buy it myself, as it turned out almost the same. They gave a guarantee with their spare parts. After his car, he also drove the service one to replace the timing. Everything was done quickly. The old spare parts were all folded, as requested. A couple of days after the replacement, the antifreeze level dropped, as the system was fully pumped, I drove to them, topped up without problems to the level and did not take an additional fee. I am satisfied with the quality and timing of the work.
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April 1
Long service time. I used to put a tow bar on them. The outlet was plugged in incorrectly. I came to fix their joint, stayed for 4 hours. And he left with a broken outlet.
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February 8
Renault Master computer diagnostics, I liked it, everything is on the case. Cheaper for money than in many garages.
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November 18, 2023
Well , a very competent company thanks to the staff that works there .They identified the issues on my car and helped me to remove the problems and this is a CLASS.There are conditions where you can wait out while the car is in operation.You can have a snack and at the same time watch how the car is being repaired.The car is 10 years old and the master suggested to make anti-corrosion treatment with a technological composition and did not regret it - all places are under the control of the know-how of the composition...At a reasonable price, my car is under the control of a pro...Well done...Thank you...Keep it up !
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April 10, 2024
More expensive than in other services, but reliable and high-quality! The guys at the service are attentive and professional, they will always help! I definitely recommend it!
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October 19, 2023
The attitude to customers is always attentive. I bought a car in 2015 and was always serviced there. But from time to time there are mistakes.
When buying- forgot to install the option - grid on the radiator and flaps on the rear wheels. Pointed out. I had to wait 2 hours.
On Kamenogorsk, at one of the appeals, they advised to put a seal under the hood. A week later, I got ready and during installation revealed the touch of the wire from the flange battery, and before arriving at the service (leveled, welded the threshold), this was not observed.
When replacing tires, they pumped up 1.4 atm., Felt excessive softness on the way home, stopped at the gas station - pumped up.
The spherical supports were replaced (more precisely, they said that they were only available with levers. ) It cost much, at times, more expensive. After the replacement, there were knocks in the suspension. On the same day. Two years later, the thrust tips were also replaced. It seems to have gone. But I complained once or twice, they said everything was fine.
At the last one, a "radiator leak" was detected. OJ was really leaving. I bought a radiator, replaced it with them, the coolant continues to decrease. Drive up. Examined. Added to the upper mark in the coolant tank . I've already driven 10,000. Everything is fine.
They like to offer additional work. Not always justified. And the document very strictly prescribes that they say we are the owner, we warned you. If anything, you're to blame.
I listed the negative points.
There were certainly positive ones. Courtesy, efficiency, availability of a waiting room and exhibition samples. Not very expensive branded components and probably the cheapest of the branded services is normo-hour.
The wish is to have available not only complete assemblies, but also frequently changed small components, to inspect more carefully and recommend replacement only the nodes that really require it.
In general, I recommend it. Branded, fast, solves your questions.
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April 25, 2024
I had a chance to visit the salon of the Automotive service center for Machine Builders 9. Sales managers are different from other salons. They are friendly and responsive.Interested in customers. The consultation is complete and of high quality. I liked the attitude towards the client.
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February 8, 2024
It's good when everything is fine. And when you sit in this center for 7 hours, so that during this time you can only wash the car and remove the gearbox (and also add time to disassemble it) to find out the reason for the hum in a guaranteed car for 53,000 km). And as a bonus, after all, to declare the owner of the car guilty and demand money for repairs, then the disadvantages and conclusions suggest themselves.
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May 5, 2024
The staff in such salons is always friendly. Although it is called Renault, but in today's realities there are only Chinese cars. We will evaluate the quality of the repair of the machine after operation. And as for the price, then... naturally, the prices are higher than those of ordinary service stations
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August 28, 2023
Hello everyone! In August 2023, my wife and I decided to buy a car. After a long and painful search for used cars, we decided to stop by this Lada salon. Dmitry Romanovich met us. I would like to note Dmitry's very great professionalism. After he listened to all our wishes, Dmitry made several applications and carefully calculated the lease for the missing amount. We could not give up one application and became the happy owners of Lada Vesta sv cross in the "black" configuration. Many thanks to Dmitry for his work!!!
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June 14, 2024
A terrible examination. Especially the commercial department Sergey. I wanted to clarify about commercial vehicles, all managers sent to him. I waited 10 minutes. Although he saw that they were waiting for him. I didn't have time to ask, I showed the photo, the chuzvvd is out of stock and that's it. Although I wanted to order it, to order. The relationship to the client is 0.
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August 6, 2024
Excellent service. Of course, there are problems, but the masters eliminate everything very quickly. And the price is quite humane. Therefore, we repair cars only here.
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December 8, 2023
It was in August 2023 , the usual oil .the filter ...
December 2023 I drove into the pit to inspect the suspension and what I see is that the engine protection was removed and 3 of the 8 mounting bolts were broken off ( and their solution) they screwed the engine protection with SCREWS instead of broken bolts + 1 bolt is not twisted by 1/3 (since it was tight ) What was the master doing??? Who controls the locksmiths and the quality of work??? The service is clearly losing its position .On this service since 2015 , and I did not expect such jambs from YOU . +2022 at the same time , malfunctions of replacement parts are not available ( YOU are the officials, YOU must have everything !!! Why did I buy the right thing in a regular car shop)
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September 29, 2023
Good car service, in the lobby, for waiting, clean and cozy. Politely and professionally served. Installing the towbar. Thank you.
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August 6, 2024
When asked why I can't pass the inspection, there is a problem with adjusting the headlights (while the car has always been serviced at this service) they replied that the car was driving through the pits, probably the headlights were unscrewed
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July 15, 2024
once there were quite tasty apples and tea, everything was free. Now it's all in the bar for money. Renault was gone, too. There is no what there was before...
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July 27, 2023
at the time of delivery, the author indicated to return the replaced parts...in particular, the cabin and engine filters.this was noted in the outfit by the manager.After the acceptance of the car, there was nothing after that.I turned to the manager ...after his call, a package was taken out to me.On arrival home in the garage..by unwrapping the package...I found the following... empty oil filter boxes... different...the split belt of the generator...boxes and packages are not clear from what...an open container from under the top.liquid...pieces of metal staples.Of all the things listed in the documents, there was an engine air filter....there is no salon. So much for the attitude of the staff towards customers. The master responsible for the transfer of the garbage package is the master V.S.KARPYUK.
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March 18, 2024
We gave the car for diagnostics (whistle / squeak when turning the steering wheel to the left), according to our feelings, the problem was in the brakes. They checked the brakes, said that the car was working properly and returned it. And the problem has remained as it was, excellent diagnostics, excellent repair. But the headlight was adjusted for 50p, thank you very much.
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November 9, 2024
Quickly, efficiently. Manager Dmitry.
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March 23, 2024
Everything is always strictly on time. Only coordinated work is performed. Explanations for malfunctions are clear. The prices for the service differ minimally from other service stations.
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May 8, 2023
The warranty on the car has ended, but I still continue to use the services of Avtopromservice in the post-warranty period. Prices for spare parts and services do not differ much from third-party services, but, basically, it turns out to be cheaper and a stable warranty for installed consumables and spare parts. The staff is consistently caring, I know everyone, I have the second car from the dealer.
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August 5, 2024
Terrible service, when adjusting the handbrake, they pulled it terribly! The drums were red-hot. I recommend checking carefully when accepting a car
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March 13, 2024
How does your AUTHORIZED service differ from the garage? I have to look for most of the spare parts for repairs myself. It's good that at least the articles are not a military secret.
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June 23, 2023
Always high-quality service. A very convenient waiting room for visitors. Anyone who has a Renault, I recommend it for the service.
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February 12, 2024
Unfortunately, this center leaves a terrible residue after treatment.
The first time they gave the car away for minor suspension repairs, after which the half-axle fell off the next day, I want to note almost in a new car! The locking ring was broken. Of course,
the a/c did not take responsibility for itself, but they gave a discount on service and HR.
The second time, we also gave the car for repair, we thought, well, there is a discount, there is a problem that we could not cope with at 2 hundred, the problem seems to have been solved, but....! The car was already taken away with a broken windshield! They gave away a car with a whole glass, took it away with a broken one. And they prove that it was so! I feel a big showdown with a/c ahead, unless of course they admit their guilt. The sediment is just terrible, because the original costs a lot of money
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April 8, 2023
When registering the car, everything went fine, the manager explained everything, all the subtleties of paperwork in the Russian Federation. We arrived by the morning train, the documents were already ready, we examined the car, signed the documents. Minus a star, for the tire service that was done for 2 hours, although they promised to do everything before arriving at the salon.
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December 23, 2023
I came to repair the janitor in Renault Sandero, from the moment I arrived at the salon, I sat for 20 minutes at the desk of the acceptance officer for the service, asked me a lot of unnecessary questions and rolled out a bill of 130 rubles, for 1 acceptance wash, 2 computer diagnostics, 3diagnosis of the problem. When everyone who knows this car knows what the problem is in this car (in the wiring above the trunk), I listened, looked at the bill and left. When I asked why a separate computer diagnostics was needed, the employee assured me that it was impossible without it. I got high from the fact that the car hadn't even driven anywhere yet, and I already had to pay the bill of 130 rubles , in 👍
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January 25
A normal company, they know how to work
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June 22, 2023
Excellent managers, especially Polina Burak, I recommend. He will solve all questions, always help, go to a meeting.
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December 10, 2024
+++++QUALITY, - - - NO
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March 20, 2024
My favorite place, I go to Renault, it's a pity that there's not much left of Renault there anymore
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October 6, 2024
A great place to repair a RENAULT
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November 19, 2022
Great attitude. I bought a car . We agreed with the manager Yana by phone about a meeting at 11.00. I came by 11.00 the documents for the car are all ready, it remains only to sign. At 11.40 he left in a new car.
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September 2, 2021
I liked. Proper placement of cars. Responsive, pleasant staff who know their job. Quick resolution of issues. They will always help. I hope it will be more productive to visit.
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May 12, 2022
We have a cargo bus, Renault Master, built in 2021. At 80 thousand kilometers, the turbine failed. The repair took 28 days. For 105 thousand miles, the rear wheel fell off due to the bearing, it was done in 6 days. Repairs are lengthy because there are no spare parts in the Republic of Belarus and the Russian Federation. I would like to express my gratitude to Pavel Vladimirovich Zhdanovich for his responsiveness and conscientious attitude towards the client and his work. He is an attentive, competent specialist, a well-mannered Person. We thought that such people were no longer "released", but fortunately there are such. I would like the management, for its part, to encourage such employees. With UV. Kireychuk A. P.
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November 9, 2023
For a very long time and in my opinion not very qualified employees work here. With a minimum number of visitors and a maximum number of employees, everything is very long. And as a result, the issue has not been resolved.
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February 23, 2022
The attitude towards the client can be good.
But to ordinary hard workers.
It's terrible, as if they're not people, but garbage.
I asked the guy in the suit where the bar was.
Without saying a word.
And looking like a homeless man, he pointed his finger at the bar.
The girl at the bar is young, not friendly, not friendly.
No thanks, no goodbye.
Question:where do they get you from, and why is the attitude towards customers and hard workers two-sided?
The EPA is more to the employer of these people.
It's a pity I didn't remember the names.
But what I remember is that I will not recommend this salon to any of my friends and acquaintances!
Choose your staff better.
And take into account all the reviews.
It was unpleasant to get involved with this place.
The memories are as negative as possible.
I do not recommend it!
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August 19, 2024
I recommend a good salon and service!!!
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October 3, 2024
Professionals work here
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November 19, 2019
Perhaps the most adequate dealer and especially the Renault service in Minsk (it was not a very pleasant experience with another Minsk dealership). In general, after a number of visits, the impressions are pleasant, although there are minor remarks - for example, you have an appointment for, say, 17.30, but there is no guarantee that you will not have to wait until the master is free until 18.00. Otherwise, there are no special comments on the quality of repairs and maintenance, everything is on time. If there is, they will find jambs on the car that you didn't even know about, and if they are warranty, they will replace or repair them under warranty. Although Renault, of course, is not a Toyota, but the quality of service is growing even for budget cars. But the price is certainly more than Uncle Vasya's in the garage, while the car is under warranty - I go to them, then everything will depend on my greed :)
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June 22, 2022
I did IT in Minsk, ul. Svislochskaya 9.
I would like to express my gratitude to D. A. Maksimov, the Head of the station, as well as to the employees assisting
in resolving the disputed issue, who responded to the appeal and my request was fulfilled in a short time. I'm happy with everything! Great company! I recommend it!
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June 29, 2022
I have been a client of APS since 2013, I am very satisfied with the quality of the work, good craftsmen. Fast service, there is a coffee shop in the showroom.
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September 1, 2021
08/26/2021 arrived by appointment for an oil change in the Renault Capture variator, when recording they asked for the state number and full name, upon arrival at the salon by the specified time there was no data about my record, they asked if I had confused something, which I had to show an SMS where the address of a particular salon is indicated. However, at that time there was information about the recording of a Renault Capture with the same state number, and with the data of the former owner who has been dead for more than a year. After I finally managed to figure out that I was not a fool, and arrived at the right address, a very unpleasant conversation with the manager on the topic of oil change in the variator began. Omitting all the details, I was asked to carry out an oil change with the removal of the heat exchanger, for which it would be worth paying 68 rubles in addition, to my question why do this, the answer is that there is no other way, since I specified in advance how the process was going on, I began to object that nothing needed to be removed, to which I again heard that That's the only way, and no other way. I decided to abandon the services of this dealer, and turned to Bosch service at 33 Mogilevskaya Street. 30.08.2021 they changed the oil in the variator with a change of the fine filter, and at the same time the heat exchanger was not removed. It was explained to me that the design of the variator in my car allows you to freely replace the filter, since the heat exchanger is located elsewhere. As a result, I spent time on a trip to the salon, they tried very hard to explain to me that I was not literate, and because of my lack of knowledge of the process manager, and the imposition of unnecessary work for which I had to pay, I decided that I would not go to them anymore.
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December 23, 2021
Disgusting service. On Saturday, I looked for the office of Lada Granta BU. I'm calling on Monday. The employee does not answer the phone, I call the office, and the employee is off, well, OK, someone can give the bill. An employee appears, asks to send the details to the post office, I send them, a robber arrives :)) I say the mail in the business card is incorrect, they say, so they say yes, there is a mistake. There is a mistake in the BUSINESS CARD and they know about it. Then there is communication via Viber. It is extremely difficult, the contract is sent with grammatical errors. Next, I ask if the tires are winter? Answer: yes, winter, summer in the trunk. In fact, it turned out that the winter one was in the trunk. Collective farm level maintenance.
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