I am disappointed, I will leave MTS, for life , it is not profitable for me to put money on MTS lately, I only have time to put money on, the subscription fee seems to me to have grown 90 kopecks every day , this is sorry for the robbery of MTS , MTS has dropped, I will go down to such a level as A1.
See original
3
3
A
Anonymous review
December 8, 2021
I connected a phone number for the child, this number receives a lot of SMS from different sources, settlement transactions from the card, debts and warnings from banks about non-payment and lawsuits against the owner of the number. When I contacted them, they told me that these were my problems, call the banks and tell them that the number belongs to another person. I think this is not normal, they did not even warn that the number was in use and there may be such moments
I visited MTS probably for the first time in a year.
I was pleasantly surprised. A huge selection of gadgets. The service, although in turn, is fast.
There is probably the largest selection of phones here.
A good communication salon. A large room with many display cases with phones and accessories. Electronic queue. Parking for cars and there are always so many people.
I accidentally turned on the Internet for 5 minutes while roaming in the UAE, 140 rubles were charged for 4mB. At 40p per 1MB... When contacting the office, they said that these are the prices of operators in Dubai. A question! Why does A1 1mB cost 11p 4 times cheaper! In short, I switched to A1 with the number saved, which I advise everyone to do! It's cheaper and the connection is better.
We switched from A1 to MTS, got to the promotion, which offered to buy an Honor 9C phone for 299 rubles, but we need to wait for the activation of the SIM card (in a day). I liked the offer, so I refused to buy another phone (Vivo Y12 was already ordered, but not sent by the seller). After activating the card, they came to the MTS office, they said that they had run out of phones, but there are a lot of them in another office. When asked if you need to run there urgently or you can reserve a phone so that you don't run out there, they said: "No need to run, come to that office tomorrow, they are guaranteed to be there, there are a lot of them, tomorrow you will definitely buy yourself a phone for this promotion." The next morning we came to that office, and there was a surprise: the promotion is no longer valid today, yesterday was the last day. The result: we were left without Vivo and without Honor, the girl has tears, the whole family is upset.
We visited this salon (08/19/2020) in order to buy a phone.The consultant guy turned out to be very polite and attentive.They knocked out a ticket for a purchase.A girl came up to our request to show other color solutions of the phone, since only one color was presented in the window, she said: "I'm not going to open the packages for you, suddenly.you won't buy it."The seller was shocked by such outright rudeness.They left with nothing.We went to the salon on Frunze, where they treated us with attention, showed us everything.They bought it there.Thanks to the sales consultant!!! Maybe the salon for Builders should carefully select staff?
I liked it this time, we stood in line for less than a minute...all the issues have been resolved, but I would like to have chairs put up for the customers...stand for 30 minutes.the back will become a stake...moreover, many pensioners apply there
Everything is OK here. Friendly staff. Various tariffs. The Internet is normal. The choice of phones is excellent, promotions. I would like the prices to be lower.
About the pros: here you can solve any issue, both for an individual and a legal entity, regarding service and communication.
Cons: it seems that the building is large, but there is catastrophically little space inside, the customer waiting area is small, the electronic queue machine is in an unobvious place. And of course the service: there are 10 specialists, and 2-3 really smart and knowledgeable people, from which a trivial question results in a half-hour deaf phone.
Beautiful, modern, comfortable...What's the use???I've been on this operator for 14 years, but I couldn't stand it anymore and switched to a1. The reason is the quality of the connection. In the area, it is generally unbearable, tired of paying wasted money for an Internet speed of 0.29MB/s, as at the same time in the same place a1 takes 19mb/s. They left complaints about the quality of communication, for 5 years in Debt, all to no avail.
The last time I was in this INSTITUTION!!!
Last week I bought a mobile phone in installments. A friendly consultant greets you and tells you what you will ask - there are no questions for him. But he doesn't know anything about the terms of the promotion AT ALL. The consultant did not take into account the fact that I am aware of the terms of the promotion (a gift in the equivalent of 90 Belarusian rubles), I chose a certain phone model on the website, but when they come for a SPECIFIC model, they try to sell you a completely different SPECIFIC model (I will not advertise). Next comes the process of purchasing the product, and again not a word about the terms of the promotion and the gift. There is an opinion that the operator either does not know about the terms of the promotion himself, he may have forgotten to say, but it is quite possible that he himself would not refuse a gift. He says goodbye, thanks for the purchase, silence again. Only after being reminded by me – oh, my God, I remembered.
P.S. the only thing I'm glad about is the phone (which I chose myself), and the gift that I begged for
See original
3
Show business's response
Сергей
Level 5 Local Expert
December 31, 2021
The head office, here you can solve all your problems, ask questions, purchase equipment, as well as accessories. Connect the SIM card or pause it. Of course, purchase a phone.
The Internet, as in the whole of Belarus, is in places and in places not.we made the main thing the city center and that's enough.Well, the 21st century, new technologies.paid additional services are constantly included, money is withdrawn without your desire.
the employees were incompetent in switching to a different home Internet tariff, the first time I came, I was told that it would not be difficult to switch to a new tariff, given that the old tariff plan was issued to my mother! after 2 hours, I came on the same issue, having documents and money with me for the operation, I got to another employee, who said that there was no way to do without the participation of the mother, because an old contract was signed for her (this is understandable in principle), but why couldn't I say for sure right away! But that's not all... The next day, the mother came to the center to re-register the Internet, and he told her that in order to switch to another tariff, you need to pay 15 rubles ... 15 ... for reconnection!!!! oborzel MTS... well, okay, this is business - I don't mind, whoever knows how, gets richer, BUT I WAS MOST CONFUSED BY THE QUESTION: WHY COULDN'T I IMMEDIATELY SAY THAT SUCH A FEE IS CHARGED TO SWITCH TO ANOTHER TARIFF PLAN! A MADHOUSE... I TALKED TO THAT GIRL FOR A DECENT TIME AND SHE NEVER HINTED ABOUT THE DEDUCTIONS FOR SWITCHING TO A NEW TARIFF PLAN. DISSATISFIED!
I came to buy a phone, the managers refused to show all the colors of the model, was surprised by this attitude, went to Frunze MTS, they showed everything there, told me, eventually bought from them.
Well done, all employees. Politely. They will explain everything clearly. The building itself is accessible. There is a bus stop nearby. In general, everyone is 5