Marriott Resort Palm Jumeirah
133 reviews
March 23
It was really hard to spend money in the hotel. When we arrived there were like 10 staff members at the entrance yet no one paid attention and no one opened the door of the car, no one assisted us with the luggage, no one escorted to the reception. The receptionist Anna has poor English. She couldn’t manage to get us the booked room with one king size bed, even though I booked several months in advance and made sure the hotel is aware about our 7 years anniversary. (Btw didn’t get any compliments or room decorations for that.) I had to guide her on how to get us the right room. She didn’t tell us about any hotel facilities (but handed printed info sheet with opening hours) and didn’t even ask if this is our first time in the hotel and Dubai. She didn’t asked the bellman to escort us to our room and insisted on leaving the luggage at concierge desk and let us find our way by ourselves. This was actually hard for the first time guests, as our room was really far away from the elevator at reception and we almost get lost. This is not what you expect after a long flight when you just want to finally get to your room, wash your face and change to the fresh clothes. The concierge didn’t try to contact us during the stay. As a first timers in Dubai and celebrating special occasion I thought the concierge would be hunting on us to offer excursions, couples spa treatments or at least to book a hotel restaurant. The staff is there but with zero proactivity, if you want something you have to ask yourself like in a four star hotel. We requested late checkout and guest service lady Alexandra escorted us to receptionist, briefly explaining what we want, but the receptionist didn’t even look at us, didn’t tell a word, started checking the availability on his computer. A standard phrase like “good afternoon, let me check please” and “how is your stay going” would be nice. Late checkout was provided, thank you, however at the time of our checkout all desks were busy and I had to check out myself on the concierge desk. And again the concierge didn’t ask how was our stay or if we need any help with luggage or transportation.
The overall hotel facilities are good, we enjoyed the room, it was clean and well maintained, however the sink was clogged in room 1220, and there were no corkscrew and shoe horn. One day the pressure in the afternoon was super low, I couldn’t wash off the shampoo.
The pizza place Aquasale by Cucina is terrible. There is half self service, you order by the bar and they bring it to your table. Our pizza with artichoke was wet, not tasty at all. I can’t understand how the place specializes in pizza makes such terrible one. The waiter was making rounds with our cocktails and couldn’t find the table.
Beach is beautiful, liked the tan beds. However there is a huge construction going on in Marina and it’s quite noisy. Service on the beach is poor. You have to wave for personnel, buttons on the tables don’t work or they just don’t react to them. Cocktails btw were very tasty, tried them all.
The pool was heated in February, clean, life guard was on duty. I would suggest providing glasses for water, as they just give reusable metal bottles.
Breakfast is crowded and I felt very uncomfortable like I was in all inclusive Turkish four star hotel. Had to stand in a line every morning to get a table. The quality of food though and replenishment were good. The service could be better, several times waiters forgot about our coffee and when they take away dirty dishes and cutlery they never give you new cutlery set.
Our highlight of the trip was Senor Pico – delicious Mexican food on the beach. For 150 deposit you can use the beach area and use this as F&B credit. Good service, atmosphere and I highly recommend to visit.
January 29, 2024
It was a pleasure to stay at this place: wonderful service, nice attitude to guests and their wishes, wide choice of restaurants and places to eat. Would be happy to get back
3
October 14, 2024
The warm sea, its own sandy beach with sun beds and towels, a cooled pool, drinking water in the room, on the beach and in the pool is complimentary. There is also tea and coffee from the coffee machine in the room. There is free spf and aloe gel on the beach. If there is not enough water or coffee in the room, you can easily ask for more.
Cleaning every day.
the buffet food is very tasty, restaurant-level (we were with a child of 2 years old, so we took full board). For breakfast at the egg station, you can also order eggs Benedict or poached for free. Omlet station has an omelet specially prepared for you with a variety of additives, of your choice.
If desired, you can go to restaurants with different cuisines (Italian, Mexican, Korean, Japanese, Mediterranean) at the hotel for lunch and dinner (unfortunately, you can't go to half of them with children, but that's all clear - the format is not the same). The restaurants include food for 150 dirhams per person, the rest will need to be paid extra (in principle, this is more or less enough, small amounts were paid extra).
On the downside, when we were evicted, we had 3 vouchers for 150 dirhams (we went on an excursion), and they could not be spent at once in a restaurant by ordering some expensive steak - they have a 1-person-1 voucher system.
For children, everything is included in the hotel, including ice cream (1 ball in half an hour!). In restaurants, 3 meals can be ordered per child on an all-inclusive basis.
When we were evicted, we were presented with a bill for some kind of dinner. We paid all the bills immediately on the spot, and we told the manager about it. He replied, okay, so it is, and the account was cleared without any problems and any clarifications and hassle.
The child was asked for a cot upon check-in - it was immediately brought with a baby kit (shampoo, shower gel, lotion, soap, toothbrush and paste) and a soft toy. It's a small thing, but it's nice.
There is a small animation for children, but from the age of 4.
There are some algae floating in the sea, but it is not critical for those who were in Anapa.
All in all, one of the best vacations of my life, thank you, Marriott!
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5
March 14
A great place to relax with family or friends. A spacious area around the pool. Several top restaurants. Korean is simply amazing for meat. A bar with a nice view. The Italian was tested with the Neapolitan, there is no Open Sea test, as everywhere else on Palma, except in Abu Dhabi or Ras al Khaimah. A decent gym, with a balcony equipped for crossfit. If the budget allows, you can safely recommend it.
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March 15
Nice hotel, great rooms, beautiful view from the balcony. But I was very surprised by the system of fixing guests at breakfast, lunch and dinner, they do it manually, not in the system. They pin pieces of paper on the spike that you bring them from the reception, saying that if you come, then your paper is punctured and glory is visible to them at the end of the shift. It looks very strange in 2025. Yoga is on the schedule, but it's not, because the coach quit, which is also a strange argument. You come to a restaurant, you say I want to have breakfast outside, they tell you there are no seats there, only in the hall (they always say that), although there are a lot of places on the street. You just need to say, no, I just want to be outside and say that you will wait, then they lead you outside with a displeased face. Apparently, the staff doesn't want to clean up a lot from the street, I don't know how else to interpret their behavior. But the food is very tasty and varied, just like everywhere else in good hotels in Dubai. The car is brought from the parking lot quickly enough. In many hotels, you wait for half an hour for your car, as if it were being taken to another area for parking.
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January 13
We stayed at the hotel in February 2024, we are considering the next vacation and would definitely stay here. The hotel is fresh, everything is new, friendly staff- although they did not meet the Russian-speaking administrator, they will always understand and help. The three of them lived in a huge room with a view of the sea, a chic balcony to sit with coffee and watch huge yachts sail by. Two large beds, a bathtub and a shower in the bathroom, two sinks, all accessories, and even for children. Bottled water in any quantity, a coffee machine with capsules, cleaning every day, towels, bathrobes, slippers, everything is snow-white. The cozy restaurant, the cleanliness and the serving of dishes are beautiful, the children's corner with a ladder for children, everything was pleasant, delicious and there is a large selection, for dinner every day there are dishes from the chef, chocolate fountains with white and dark chocolate. A 7-year-old child was given a separate card to visit a cafe with Italian ice cream, you can eat for free in any quantity: a good move, because they didn't allow the child more than twice a day, and at the same time they bought it themselves - very tasty ice cream and a huge selection. There are plenty of sun beds on the beach and in the pool, towels and bottled water, sunscreen gel and aloe vera in any quantity. There are delicious sandwiches and potatoes in the beach bar, delivery to the sun beds in such plastic boxes - everything is so clean and hygienic. The location of the hotel is great - the promenade along the palm trees and illuminated fountains in the evening, it's gorgeous to watch the sunset, it's so clean everywhere , we saw how the paths of the promenade were washed by hand with mops.There is a huge shopping center nearby - with famous brands. I recommend everyone to stay at this hotel: the price corresponds to the quality.
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3
January 30
We stayed at this hotel in January with the children, and there were gifts for the children, which the children were very happy about. I liked everything, the view from the room is amazing, the staff is excellent, I especially want to express my great gratitude to the receptionist, a Russian-speaking woman named Nursuluu, who solved all our questions without any problems. I recommend the hotel
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2
December 2, 2024
One of the best hotels I've been to. Everything is clear , delicious food , no queues , problems with sun loungers , the staff is always ready to help , responsive , there is a great children's room , a pool bar , well-groomed , super ! But take rooms with sea views, as there are options for the street, it's not comme il faut)
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3
February 7
I really liked the hotel. The food is beyond praise. Very tasty, varied.
The service met all expectations. Nearby there is a place to walk along the embankment and a park inside with a running track to the shopping center. Perfect location, delicious, beautiful. I liked everything.
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1
March 23
A gorgeous hotel. The first line . With access to the city. There is a monorail nearby, which allows you to reach all the attractions. Your own beach. Swimming pool and children's pool. The food is varied. 7 restaurants in Alaska. Live music in the hotel lobby. The staff is friendly. The rooms are cool. Everything is new . The bathroom is generally excellent.
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December 21, 2024
A wonderful hotel. Everything is frequent everywhere, the staff is polite. Private beach with sun loungers and sun beds. Towels are provided both by the pool and on the beach. The food is varied, for every taste, if there is a children's menu, a vegetarian menu, fruits, pastries. We will definitely come back😍😍😍
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February 3
Great new hotel. All rooms overlook the bay and have balconies. You can watch the drone show from the comfort of your room. The staff is very friendly. Cleaning every day. The beach is well equipped, there are no problems with sun beds, there is no all-inclusive system, which is a bit annoying, since it is not very convenient to wait for a receipt every time. Overall, the hotel is very decent.
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2
July 3, 2024
A magnificent hotel, beautiful views, well-groomed territory, everything is super! The receptionist is attentive and very friendly hostesses, they speak Russian.
The room service is perfect, help with heavy things and even packing on request if necessary! Very tasty cuisine, a good fitness room.
Next to the hotel there is a private beach area with an entrance to the bay, the water in which is just a buzz.
We went to the promenade in the evenings, good music, fountains - everything is beautiful. There was a mall nearby where you could arrange shopping)
Our stay was just wonderful, we will definitely come back again!
We thank the Mariott R. Team, we wish prosperity and new grateful guests!
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2
November 5, 2024
A great place to relax-water, sun, cleanliness in the hotel, delicious, hearty and varied breakfasts. Luxury rooms with all amenities.
One of the disadvantages is weak sound insulation - you can hear the sounds of neighbors in the hallway
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2
March 8
We were in the middle of February. Expensive. Clear. Room cleaning is top notch. There are three people speaking Russian at the reception. Alexandra's girlfriend (you won't get anything from her). A guy named Jax (Kyrgyz or Kazakh), he's a great guy - he solves any issues very quickly! And there's a girl named Leila (very sweet and helpful). If you need help at the hotel, ask the guy Rahul Kumar at the reception. This is the cleaning supervisor. He's a very positive guy. Speaks English well. In Russian through a translator. Tell them that you are from Alexander from Rostov-on-Don. He'll understand))) The hotel is worth the money. Located in a great location. The sea is clear. A wide boulevard. There are cafes and restaurants nearby. The hotel itself has them too. Not all of them were visited. It's delicious in Italian. The buffet in the main dining room restaurant will not leave you hungry. But the assortment is about the same every day. Seafood is sparsely represented. There is no particular abundance of fruits. Good juices and desserts. There are many types of cheeses. I didn't like that a bottle of water was snatched out of the child's hands at the exit.... They said you can't take it out. But they give you unlimited water on the beach and don't bother you if you leave there with it. Fruit ice was distributed by the pool. The water is warm, but with a slight chemical smell. The sun beds are good on the beach and by the pool. There is a construction site across the strait from the hotel. The noise is not strong, but around the clock)) You can get somewhere by taxi or metro. The metro is a 7-minute walk away. But if there are 2-3 of you, then a taxi is more convenient, although more expensive. The Careem app helps. Dirhams are accepted everywhere. We changed them in a bank in Moscow. Dollars are more difficult there. All prices are in dirhams almost everywhere. A man walks on the beach and offers guided tours. Don't be fooled. The price is 2 times too high. Representatives of tour operators also have a price +15% of the real one. We bought some excursions on the Sputnik website. For example, prices in Safari Park are 1:1 as at the ticket office at the entrance. Highly recommended! Get a ticket for 75 AED. This is optimal. You can write a lot. Read other reviews. We liked it. The hotel is a real 5-star hotel. There are small nuances everywhere)
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1
November 3, 2024
An excellent hotel for both recreation and to stop at a transfer. There are many restaurants, a private beach, a swimming pool with a bar. Beautiful views from the upper floors. Excellent service. Recommend
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February 25, 2024
We return to this hotel for the second time. The photo shows the view from the balcony and the room. Everything in the hotel is very decent! All the staff are very responsive, the concierge service, reception, waiters work well. The food in the buffet restaurant is delicious. On the beach-towels, water, sunscreen and gel after. There is a bar and a cafe. Food will be brought to you directly on the sunbed. The beach is very well maintained. The sand is rammed., there are nets from algae in the sea.
Good location of the hotel. There is a promenade with palm trees along the sea. A free shuttle bus to Emirates Mall stops at the hotel on schedule. It takes 15 minutes to drive.
I recommend the hotel.
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5
1
November 11, 2024
Nice new hotel with a beautiful beach. There is always drinking water for guests at the hotel and on the beach. Clear. Quietly. Good air conditioning.
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May 29, 2024
We visit Dubai very often! I liked the hotel very much, the staff is very attentive, the view from the room is fabulous, the location is very convenient! The only thing I didn't like was the food, I haven't seen such poor half-board in any hotel in Dubai. It is very strange to have such a high-level hotel and such a buffet. If you are lovers of Mediterranean food, it definitely won't suit you! And so, if it wasn't for the food, then it would definitely only be there.
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8
May 1, 2024
The service is excellent..the staff is polite...I'm thrilled..Great fellows...The room is comfortably clean and beautifully kept clean... they are cleaned several times a day..the refrigerator is always replenished..and drinks... coffee... tea..sugar..everything is always replenished...the food is delicious.. very..great view..thank you so much for such comfort
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4
October 26, 2024
Everything is very decent. I was celebrating my anniversary, the booked room was not ready by the appointed time, then the hotel staff provided a room of a higher category for the entire period of stay! Thank them so much for the gift! RESPECT to the hotel!
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1
November 8, 2024
A wonderful new hotel! Everything is worthy! The staff is attentive! It is located within walking distance from a small mall. I recommend it!
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June 8, 2024
This is one of the best hotels. The service is at the highest level. Absolutely all the staff is treated with respect and attention. The view from the room is gorgeous, there is a balcony with a table and armchairs. The rooms are cleaned every day. The food in the restaurant is incredibly tasty and varied. The beach is clean, the water is warm. They give out towels, there is cream and give out water in an ice bucket.
In general, the hotel is bombed. You can meet Hollywood stars. We were lucky, we even took a photo 😊
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3
November 18, 2024
Everything is super, and the service, and the food, and the beach, and the pool ...
There is a Russian-speaking staff at the reception, not 100%, but you can understand and explain yourself... and Yandex translator to help
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2
November 5, 2024
It was all very cool, there were many different restaurants, I liked the Mexican restaurant the polite staff and much more.
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November 21, 2023
The hotel is super, the location is right at the beginning of the palm tree. The breakfasts fully justify their cost: a very diverse selection of different cuisines of the world, a buffet. Only it's better to come early, because at 9-10 there are already a lot of people, you will have to stand in line to sit at a table, besides it's noisy. The rooms were luxurious, the view was on the sea. The staff is very attentive, all issues were promptly resolved
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1
May 25, 2024
A very decent hotel. Convenient location, good service. We made a pleasant surprise gift for my birthday)) very cool breakfasts: a large selection and many delicious dishes. There is also a cool swimming pool on site.
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1
December 27, 2024
I really liked the hotel.Great place, delicious food, great beach. Very nice view from the deluxe rooms.
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March 2, 2024
A luxury hotel! First line, new housing stock. The on-site restaurants have very tasty and varied food from many cuisines of the world. Beautiful swimming pool. Friendly and helpful staff. It is ideal for families with children. The gorgeous location of the hotel on the Palm Tree.
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2
March 12
Amazing, newest, incredible hotel. The M-Club is just a tower, on the 14th floor, overlooking Dubai Marina. The gym is huge.
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January 18, 2024
The most amazing hotel! I've been to paradise. The staff is kind and helpful. The rooms are very comfortable and clean. The service is at the highest level. The view from the room and on the beach is like a picture in a magazine where you dream of visiting. A pool with a bar is cool! Food! Food!Food! Everything was so delicious that words cannot describe it, special thanks for the desserts.
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3
February 7
One of the best hotels we've been to. Excellent service, courteous attitude of the staff, attention to children, great food. There's just nothing to find fault with.
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2
October 17, 2024
The view from the hotel and the location are super. Beautiful territory. There are no problems with cleaning and maintenance. Of the cons, the beach is not very good.
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3
October 29, 2024
Super! We really liked it.
Monotonous food does not interfere. But everything is very tasty.
The location is great!
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2
January 8
Alyona sends her regards to you all, and I am writing this message: For the first time I was in a hotel where it seemed to me that I was in a safe environment. They didn't want to deceive me every minute, and our family was very comfortable. There were questions about the cleaning time, but we settled it immediately and adjusted it according to the child's sleep.
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December 9, 2024
The perfect hotel , the smell , the interior , the color scheme . The service is at a high level, breakfast/lunch/dinner is a wide choice.
Sunscreens spf 30 and 50 on the beach are freely available , as well as aloe gel . Showers , changing rooms , sun beds - everything is clean . There are free sunbeds/beds on the beach at any time.
Bars and restaurants on site are very tasty everywhere ,
The gym is huge for the "hotel" category, all the necessary exercise equipment and even a crossfit area on the roof.
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February 8, 2024
Regarding the hotel. Everything is very clean, cleaning every day (optional). The water is changed 2 times a day, but sometimes it is not enough, then you can ask for more. In general, a multinational team is working, everyone is friendly.
There are several restaurants. 1) Buffet, as everywhere else. 2) Italian cuisine - honestly not appreciated + for such a price is a controversial thing. 3) Japanese on the 14th floor looks cool, the food is not very good. 4) Japanese on the 1st floor - was not 5) Mexican - delicious +- spicy +- overprise 6) Korean - just fire, especially if you take the set as in the video for 650 dirhams, this is the tastiest meat in my life, but I'm 21)
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4
February 11, 2024
Nice hotel, conveniently located. There is a large swimming pool, there are always free places. Good breakfasts, the main thing is not to come to the end otherwise there are a lot of people. Friendly staff, it's convenient that everything is included for children and you don't have to bother
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April 1, 2024
A wonderful hotel, homemade food, high-quality, something new every time, there was a nice bonus as an all-inclusive for children, initially they took only breakfasts / dinners, at the end they counted God knows what for us, after explaining that we did not take it, they removed it, they took the tax for tourists 2 times, at check-in and check-out, everything needs to be monitored!
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1
September 5, 2024
The hotel is not bad.but there are disadvantages because of which it is impossible to give him 5
minus : there are few Russian-speaking staff ,
The staff that is there must be reminded of themselves and their accommodation in the room every day.
No lunch and dinner: coffee, tea. If the Europeans are satisfied with this , but the Russians are not .There are no Russian-speaking staff in the restaurants either.
Dead fish are being cleaned on the beach of Plokha,
And they clean up the mud badly.
To do this, it was necessary to go to the reception many times.
Plus: nice rooms, nice pool, nice beach, the food is very tasty and well cooked.
In principle, the advantages of a well-fed vest outweigh the disadvantages.
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1
3
May 11, 2024
I liked everything, beautiful design, comfortable bed, delicious food, Russian-speaking guys work at the reception, only there is a hitch.. They decide everything, they left contacts in case of need for help. I recommend the hotel.
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September 19, 2023
Everything is fine, starting from the staff (not only at the reception) and ending with pleasant little things (sunscreen, unlimited free water on the beach and in the room). Everything is very tasty and varied, there is a lot of space by the sea. Cleaned twice a day, the room is always clean. The staff is very friendly and always tries to help as much as possible, to understand what you want (for those who have a language barrier)). 5 stars!!! Thanks!
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3
March 18, 2024
An excellent hotel with an ideal price-quality ratio. Service 5+, Food 5+, View from the room (direct view of the water) for 5+. The location is great if you want to visit mostly interesting places on the Palm Tree. I was there for 10 days in February and I plan to come again in the fall.
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3
January 29
It's a very nice hotel.
Excellent service.
The food is one of the best in 5*
A dedicated nice beach area.
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1
September 19, 2024
Of course, 10/10, very high level of service, the staff is not intrusive, they did not take any deposit or passport, the room is quiet, the breakfasts and dinners are great, the assortment is impressive, there is a good super market nearby, the nearest Mall is a 15-minute walk.
Some questions were closed instantly!
There are sun creams on the beach, after -aloe vera.
Of course, the beach closes early, but this is for safety reasons.
The pool is great!
I want to return to this hotel!!
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March 26, 2023
The hotel is located in the Palm Jumeirah. The hotel itself opened not long ago and therefore there are small joints of the new hotel, but in general it left a very pleasant impression! Polite, helpful staff, for whom it is really very important that the guest is satisfied! The hotel has an unforgettable view from all the rooms, and from almost all you can see the amazing sunset.
The hotel has a children's exclusive service, which means that everything for children in the hotel becomes free, not just tomorrow/lunch/dinner.
If the M-club is included in the included services of your room, then you are very lucky and be sure to use all its features, and these are excellent individual breakfasts with sea views, these are excellent afternoon snacks, and happy hour is from 18.00-20.00 all alcoholic beverages are free, well, it works 24/7 and you can always drink coffee and have something to eat. And all this in panarama glazing, or even with access to the balcony of the 14th floor!
The palm tree itself also leaves the best impressions! It's like you're plunging into the world of cinema! Everything around is beautiful, lots of greenery, pedestrian streets, bars and restaurants, and all this is thought out and made so that everything is convenient and "for people")))
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4
March 19, 2024
A good hotel, there are Russian-speaking staff, delicious food and, in general, everything is at a high level.
But when you go out to the sea, you get the feeling that you are swimming in the Moscow River with a view of Moscow City. This is not about the hotel in fact, but about the city of Dubai in general.
Someone likes it, high-rise buildings don't give me a wow effect.
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1
July 16, 2024
A great hotel with excellent, well-trained, courteous staff. There are several high-level restaurants in the hotel, for example, a Korean steakhouse, Japanese with excellent rolls and sushi
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3
December 25, 2024
Top class, everything is gorgeous, the service is excellent, the staff is friendly, the beach is nearby
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3
January 16
For a holiday on the beach (not a tourist one), that's exactly what you need. But it takes at least 40 minutes by taxi to get to the center. Otherwise, the hotel is great!
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