Lada official dealer
317 reviews
November 24, 2024
Very interesting and very well organised company
March 6
Good afternoon. On 02.26.2025, we contacted the service center at Mashinostroiteley 9. We would like to express our gratitude to Vadim Konstantinovich, a specialist in the service department. I would like to mention his professional and human qualities. He was very attentive, polite, and answered all questions competently and professionally. We were very pleased with the communication.
We also express our gratitude to the performers Alexey Alexandrovich and Mikhail Evgenievich. Thank you.
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February 6
Good afternoon. I would like to express my gratitude to OLEG ARTUROVICH DANILOVSKY, a specialist in the service department!
This is a specialist in his field with a capital letter! On 02/05/2025, I arrived for car maintenance, politely met, and accepted the car. According to my requests, everything is in order. I answered all my questions competently and professionally.
There were only positive emotions left from communicating with a competent person.
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March 16
I would like to express my gratitude and mention Ilya Stashevsky, who helped me with the purchase of a car. A man is fully committed to his work! A pleasant, polite and knowledgeable specialist!
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February 14
Hello! We would like to express our deep gratitude to Ilya Stashevsky, a car sales specialist who works at the lADA showroom at Mashinostroiteley 9.He is a very competent and sociable specialist, a professional in his field. We were very pleased to work with him.
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October 23, 2024
The staff is polite, the attitude is excellent, the location is convenient, there are many samples, there is something to see. In general, everything is great, I will recommend it to my friends
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October 15, 2024
Well, you can immediately see that there are interested people in this salon.I think the explanatory work with the staff has been carried out.Because I see that they have become attentive and friendly to God.Well, the salon is not bad.That's just before the Lada line was a little bigger.Yes, Renault would like to see something new.Chinese electro is good.But in my opinion, most people are interested in gasoline and diesel
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November 6, 2024
I brought Niva Travel to service on 10/30.24. I signed up for scheduled maintenance - 3 under warranty. The recording was made a week before the delivery of the car to the salon. At the time of providing the car, it turns out that 1 of the 4 seals of the half-axle drive of the front drive axle is not available. I'm leaving the car. On Friday, they answer me on the phone that they are still waiting for delivery. On Saturday, the acceptance master says by phone that it is necessary to replace the brake fluid and the anther of the gimbal, which is not available. We are waiting until Monday. On Monday morning, the acceptance master answers by phone that the duster has arrived. A call to the "service" on Tuesday morning and evening does not please with the results. The car is not ready, the dust cover has not been replaced. On Wednesday, upon arrival at the "salon" in the middle of the day, it turns out that the car is in "work" even before the evening and it is required to perform the work that was determined back in ! Saturday. As a result, the work on replacing the anther from the moment of detection to the end of the work was 3!!!! days, not counting weekends. In total, the planned TO-3 took a WEEK.I have not yet assessed the quality of the work, but I do not recommend contacting the service center because of the disdainful attitude towards customers.
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July 12, 2024
Greetings to all kind people. 06/12.24 I stopped at the Lada car dealership, which is located on Mashinostroiteley str. 9. I really liked it. Polite and professional consultants. Alexey Poltoran worked with me. I would like to thank you for your professionalism and humanity. He showed me the model I was interested in. He sat me in the car :) He showed me everything and told me, advised me. Why did I focus on this?Yes, because in my hometown you can watch a car for 10 minutes on your own and no one will approach you .....
Good luck to everyone!!!
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November 24, 2024
It's a good place! Friendly staff, everything I wanted to show. You can sit in cars, there are (actual on 11/24/2024): Niva travel, Vesta (sedan), Vesta (station wagon), granta
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December 7, 2024
In a good way, it is necessary to put at least a coffee machine, and not send it to an unknown time there, in a blue building, the same thing with the toilet. And most importantly, you do not need to record 4 people at a time (I understand there are overlays, but there is not one person in the center, but only one gives out cars, and the rest could help, since there is an overlay).
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October 28, 2024
A very good car center. A pleasant and individual approach to customer service. I recommend it if you are interested in cars from this car dealership.
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February 7
If you want to get into new problems with your car, then you can safely contact this sharashkin office. The rear pads were changed, and after a month both cylinders leaked. I contacted the service, and they offer to fix it in 2 weeks. And this is instead of fixing everything quickly. For example, I applied to a service station on the same day. At 9:00 the car was accepted, and at 12:30 it was already ready and 2 times cheaper. Avoid this unfortunate service as much as possible.
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April 13, 2024
I have been servicing my car in this dealership for more than 5 years. The service managers are always friendly and, if necessary, will provide additional necessary information on repairs and (or) maintenance.maintenance of the machine. The work is carried out relatively quickly: Standard MAINTENANCE (if there is no additionalworks) they will be completed during the work shift. Additional work may take 1-3 days, depending on the availability of spare parts. If you buy it and bring it quickly, they will do it faster. The prices for spare parts are 15-20% higher than you will buy yourself, but I have a 15% discount since the 3+ program works (after warranty service), so that's what it comes out to. Cost of work = cost of spare parts mostly. I haven't noticed any joints behind the masters for 5+ years ... well, in small things, it's not cretinous. In principle, it is much better than garage repairs. It's a pity that the officials have one thing, they service cars no older than 10 years...
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March 31
I bought a car. Specialist Ilya Stashevsky helped to do everything, to pick up. It took 3 days from the moment of registration to the receipt of the car (Saturday, Sunday, Monday, Tuesday I picked up the car). Thank you very much
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February 27
The most brazen center, the prices are higher, they're sniffing everything in a row, some unnecessary insurance, zero, they take a long time to prepare, they give away for a long time, they forget to send documents, they put junk from the market for $ 10 into a new car instead of a standard radio, I regret that I bought it from them, I bought the second one in Uruchye, heaven and earth
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March 18
A cozy place. Evgeny Stoma, an excellent manager, served me and solved all issues quickly and efficiently.
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November 28, 2024
There are more than 3 frets in the parking lot of Chinese cars, cars in the showroom are presented only in the minimum configuration, to see the enjoy configuration, you need to find a fret on the street among the Chinese
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July 19, 2024
A lot of owners of this brand can be observed here. There are cars with mileage. Therefore, there is a choice. The service is also inexpensive. There are always spare parts.
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March 18
I contacted the service department, without an appointment. Where is the employee, if I'm not mistaken, Ilya Lychkovsky, answered all my questions and inspected the car. Many thanks to him for his help.
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September 30, 2023
I give 1 star only for the comfortable waiting area on the second floor of the car dealership, where you can conveniently pass the time, drink water and recharge your phone.
Otherwise, only unpleasant impressions remained. It started with the fact that I signed up for THAT for one time, hoping to pick up the car in the evening on the same day, but in fact the car could be taken to work only a couple of hours later. In the process, it turned out that we still need to carry out a number of works, and it seems that we agreed with the master on the cost and timing, but they were violated again. When I arrived to pick up the car by the promised time on the trail. the day had to wait a few more hours. As a result, the car was taken away only a day later, and all plans had to be canceled.
I hope the quality of the car service is not the same as the customer service.
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May 10, 2024
I left the car for the next one. I came to pick it up the next day. All that has been done is:
1. The oil has been replaced;
2. Filters (oil, air conditioner and air filters) have been replaced;
3. The brake fluid was replaced (required by the regulations).
And everything... Nothing visible has been done: The
door locks are not lubricated.
The condition of the battery was not checked (dust on the terminals and the manager said that they did not give an opinion on the condition of the battery due to the lack of a device for checking).
The liquids are not filled up to the level.
To my questions: how is it? What should I do about it? And what am I paying money for? There was no response.
The problem with the creaking brake pedal (voiced when handing over the car to THAT) was answered that it was lubricated, but the problem did not disappear...
On the spot, when transferring the car back, they offered to leave the car for another day to eliminate the shortcomings.
They took the money without blinking completely. Even for the unfinished work. There was no time to swear. That's what they're counting on. If the client does not know the subtleties, it is possible not to carry out the work.
Just a terrible service!
Do not go through this service, and the car will live longer...
That's not all ...
A couple of thousand kilometers after visiting the service station, a sign about the need to pass the maintenance was displayed. This means that the computer was not connected to the car and the diagnosis was not carried out...
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August 29, 2024
It would be 5 stars, but not the competence of the managers and the indifference of the salon to the customers do their job. Due to the mistake of my employee, which the salon admitted, I lost more than 2,200 rubles, not counting time and nerves, and as compensation they offered a service worth 75 rubles.. And even without apologies. And then, in general, our hut is on the edge, these are your problems. You obviously don't expect such an attitude from a large car sales network to customers - "we will conduct your transaction, but if we do something wrong and you lose money, then it's your own fault, you knew where you were going." - is that your policy?!
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August 26, 2024
The service leaves much to be desired . The masters don 't give a damn ! I changed the oil , by appointment for a week (!) , more than 2 (!!!)hours , 2 hours for an oil change , how so ? And the master also runs into me , instead of apologizing , saying that everyone is waiting for me ! I haven 't complained about any movements yet , after complaining , the car was ready right away . The master's name is Dmitry , and this is the second time I've had problems with him . Bottom line: they don't work without a magic kick!
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June 2, 2024
31.05 we bought a car in this salon.The quality of service is terrible!we arrived from another city, were booked for 14-the car was issued only by 17.00 and we were lucky, people were waiting from 9 am!as a result, we were given a car that was not ours and were informed about it when we had already refueled it and almost left Minsk!The service book was forgotten in the place where the pre-sale preparation is carried out and miraculously remembered about it when we returned.As a result, we lost +2.5 hours!!!!No one even apologized for the time and nerves spent!According to my impressions, it was as if I had visited a municipal polyclinic, they say it was my fault that I showed up!I do not recommend this salon, although unfortunately there is no other choice.
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June 17, 2024
Frankly speaking, the service has deteriorated VERY much, my last visit, a large amount of diagnostics, and oil change, filters, pads. As a result, they could not unscrew the protection, they recommended cutting it off and putting it in the trunk, because they do not have such bolts, the recommendation of the master, thank you, the master is just SUPER, a pro who cannot unscrew 2 bolts.as a result, the oil has not been replaced, not in the engine, not in the box, GOOD service. THANK YOU, this was the last visit.
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February 15, 2024
I would like to leave a review and thank Evgeny Alekseenko, a car sales specialist, an employee of the salon on Mashinostroiteley str.,9.
08.02.2024, we bought a Lada Granta car for my father.
We called the salon beforehand and made an appointment. We came to see, consult, get advice and answers to your questions. After talking with Eugene, all doubts disappeared. Elderly parents were delighted with the specialist's advice. Evgeny Alekseenok is a professional, a man in his place: sociable, friendly, attentive, has full information and is ready to answer any question!
On 02/10/2024, a ready-made car was taken from the salon. Again, Eugene spent a lot of time to help his father figure out the features of the new car; he prepared all the documents for registration with the traffic police, which greatly facilitated this procedure.
We wish Evgeny success in his work, positive grateful customers, easy sales and career growth!
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May 7, 2024
I was serviced earlier in this center, in general, everything was fine. I recently asked a question about the warranty - it was refused. The certificates and the order-order do not specify the reasons why this is not a warranty case, so I wanted to officially request a written refusal of warranty repair through the book of complaints and suggestions. The master dissuaded him, said that it could be done through the customer support service - well, he did so. As a result, instead of the management of the center (as it was said in the support service), the master called back a week later, said the same thing as during the acceptance of the car and that someone from the management would call me back to resolve this issue. More than a month has passed - silence. But they do not forget to send regular advertising messages. Conclusion: 1. in case of controversial issues, it is better to immediately write to the book of complaints and suggestions, because if you ask in a normal way, they simply ignore; 2. I no longer plan to be serviced there.
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October 26, 2023
We have been cooperating with the service department since 2021. Professionals work at the acceptance. It's nice to communicate. Competently. Politely. Competent. Separately, I want to mention the senior master Marat Lobank. Thank you very much! I recommend it!
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May 26, 2024
When I took the car from there, they offered to fill out the service book at the place where I bought the car (Mogilev). I ordered a multimedia system and speakers as extras. They put the boxes on the speakers in the trunk, but they didn't put them on the multimedia system. Also, no warranty card was issued for her. This situation led to a certain difficulty in contacting the service under warranty regarding the operation of the radio itself. The issue has been resolved, but you can't work like this, comrades.
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March 9
Everything is clear, fast and convenient! Not for the first time, and everything is great again!
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August 17, 2024
The super manager told me everything, printed it out, advised me. He treats his work responsibly.
Convenient location.
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September 24, 2024
Friendly and tidy staff. High-quality acceptance of the car for the FACT that the team takes into account the wishes of the client when carrying out maintenance.
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June 29, 2024
Vyacheslav is a very qualified manager!I got a lot of positive emotions from communication! to all questions, in great detail, with knowledge of the matter!such employees are worth their weight in gold!
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December 28, 2024
One thing is written on the website, but in the salon it is different, the credit is not 9.9 but 17.7. It was available in color, but it was not at the time of registration.
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April 4, 2023
It's not the first time I've serviced my car there. Polite staff, qualified specialists. The waiting area on the second floor is comfortable.
The only thing that the coffee machine does not save is when you wait for THAT car to last for 3-4 hours...and there are no shops nearby at all. As an add-on. it was possible to put a vending machine with sweets ...
as an example of a Peugeot service on Sverdlov. There is a separate area, tables, tea and coffee are being prepared and a showcase with sweets.
But there is less room for Machine builders(((.
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March 31, 2024
There are no spare parts available and no one knows when they will be.
Example: support bearings for the grant and supports are needed. It is not available and it is not known when it will be. Lambda is needed, not available. We don't know when it will be. The point is in the dealer, who can only change the brake pads and oil. And then, if they are available. There are already big doubts here.
Also, their masters "float" very much in the device of the car. A striking example is an attempt to tighten the belt tension roller of the generator, despite the fact that it is not in the car. Complete set without air conditioning. Then think for yourself. There are many facts, it takes a long time to describe everything.
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March 23, 2024
We purchased Lada-Vesta in the showroom at the machine builders. Anton was a very pleasant manager who served us. A competent specialist, polite and considerate! Recommend
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January 18, 2024
I want to express my gratitude to Oleg Danilevsky.Who answered all our questions.He gave a clear and distinct answer to our problem.Even by phone conversation, it is clear that the person is in his place and competent in matters of his work. What can I not say about the service center for Serov 1. Thank you Oleg for your time.
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September 6, 2024
The salon is normal, but the choice is small. I liked the manager Anton - he is a salesman by vocation. He has 10 stars out of 5, he will improve- he will go far.
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September 17, 2024
Super service, high-quality service. They are always very attentive to customers.
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September 23, 2024
I came to pick up a purse, I was not very satisfied. They didn't take the documents for a long time. I'm happy with Moshina. In general, I had to wait from 15:00 to 19:00.
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March 1, 2024
Evgeny, an excellent specialist, polite!I tried to solve the problem that Alexey created for him (salon on Kamennagorskaya)
The problem was not solved, but he tried his best!
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November 12, 2024
The consultant told everything in detail and clearly.
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January 11, 2023
I have been servicing my car here for more than 2 years. Good specialists, fast recording, affordable prices, always friendly staff is ready to tell and suggest everything.
I bought a car here and I serve it. I advise everyone.
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April 29, 2024
We came from Gomel to pick up the car. It was scheduled for 10 a.m. I'm still sitting here. They say the car is getting ready.
To my question, how much longer to wait?
They did not give an answer.
They said we need to wait a little longer.
The time is 13 o'clock in the afternoon, there is no car yet
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January 24, 2024
The attitude towards customers leaves much to be desired.When buying a car, the manager promised to issue a car on Thursday, after payment it turned out that it was already on Friday.They asked then in the morning, since the issue is in another city, they set it at 18.00.The wishes are taken into account by 0%.
The attitude is like buying beads in transit, not a new car.
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April 17, 2024
We came from Gomel to pick up a car. By the appointed time. The specialist was waiting for us, the car was given out quickly. Upon inspection, flaws were found in the anti-chip pasting, the film was promptly replaced and released.
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July 13, 2024
Everything is fine, the manager Evgeny Kabysh told everything, as accessible and clear as possible👍
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November 30, 2024
In terms of buying a car, it may be fine, but in terms of work, I do not advise it.
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