A cleaner was invited to clean a 3-room apartment in a private house.
I want to say a huge thank you to the cleaning lady Alice! A real sorceress and a fairy of purity! She heard all my wishes and did 1000% of the work! Everything was perfectly clean after that! The oven, which I couldn't clean for several years, glistened from the inside! All the surfaces in the kitchen are clean without plaque, the capricious speckled tiles on the floor have been cleaned, no plaque in the bathroom on the tiles and plumbing!
Thank you very much! I will definitely recommend it to my friends!
We recently used the dry cleaning service, and were very satisfied! The specialists quickly and efficiently coped with the task, Cleaned the sofa and now it looks like new! I recommend it to anyone who is looking for reliable dry cleaning, especially if you have children and pets!
I also want to mention the work of Kristina's manager, who quickly and efficiently checked on all issues! Thanks
I contacted the company to clean the apartment after the renovation. The work was done perfectly: all surfaces, including hard-to-reach places, were perfectly cleaned of dust and construction debris. The specialists arrived on time, brought all the necessary equipment and cleaning products, worked quickly and smoothly. Separately, I would like to note the politeness and professionalism of the staff. Thank you for the cleanliness and comfort, we will definitely contact you again and recommend you to friends and colleagues!”
I'm just delighted with the cleaning that the team did! 🌟
The cleaning was done carefully and quickly. I was especially impressed with how they handled the kitchen — all the surfaces were shining, and the stove looked like new!
The team was polite and attentive to details, which made the process even more enjoyable. I felt comfortable knowing that my apartment was in safe hands.
I definitely recommend this cleaning service to anyone who is looking for a high-quality and reliable service. I will definitely use their services again!
This is the first time we have applied to the Freshroom cleaning company. We ordered the washing of windows and window frames on the loggia. The loggia is large, 10 m2, with almost panoramic windows and an impressive glazing area. Our case was really difficult - there were traces of adhesive tape on all the frames, which stuck tightly, and the sealant with which the windows were sealed. We explained everything honestly and even sent a photo to the company so that there would be no surprise for those who would come.
Sasha and Yana arrived, the guys are just amazing - neat, clean and obviously perfectionists. They've been messing with our windows and frames for two (!) a hard day's work. We managed to wash, clean and bring everything into almost perfect condition.
Honestly, we didn't even expect to get such a high-quality result. We were very satisfied.
Sasha and Yana, thank you very much. We wholeheartedly recommend them.
I used dry cleaning services to remove traces of felt-tip pens from the sofa, which was painted by my child. I was pleasantly surprised by the result!
Specialist Maxim coped with the task quickly and professionally. The sofa returned to me in perfect condition, and the markers disappeared.
I recommend this dry cleaner to anyone who is faced with a similar problem!
Nowadays, it is difficult to find a good cleaning company that is suitable for both quality and price. But I was lucky – I contacted the Freshroom company, and now I want to share my experience and recommend it to everyone.
Two guys came to see me, this is a guy named Alexander and a girl named Yana.The guys cleaned for 8 hours, but it's worth it.We cleaned the entire kitchen and the entire bathroom to a shine, we didn't miss any details when I went to check the result-my joy knew no bounds.Feel free to contact this cleaning company, you won't regret it!
We did an excellent job cleaning the mattress. It turned out to order a master the next day, which is very convenient. Everything is fast, high-quality and affordable. I recommend it!
We ordered a general cleaning of the one-room apartment before the eviction. The apartment was half empty and in good condition. But even under such conditions, there were huge questions about cleaning.
1. No lamp has been dusted. How can you not do the basic things during the general cleaning?
2. The employee broke the socket, the frame was all cracked, she didn't even report it, they noticed later, they had to replace everything. The socket was quadruple, and every socket was broken. What had to be done to break the entire frame of the quadruple socket?
3. The socket was not enough, the rim on the locker was also torn off, and the answer to the question of what happened was "it was like that". As an outcome, we had to glue it ourselves.
4. There was a mirrored wardrobe in the room, the mirrors were not just poorly washed, but all streaked and small spots of mascara had not been wiped off. I had to point out with my fingers exactly where to clean, because the employee said "I can't see anything," after that she began to rub everything in a row.
5. There were gray streaks on the laminate in the room all over the area, and something sticky was spilled and not cleaned near the closet.
6. In the bathroom, the shower faucet was covered in sticky plaque and fine hairs, the most interesting thing is that it was clean before cleaning. Again, the questions are, what kind of cleaning does it leave behind dirt that needs to be cleaned?
After cleaning, the manager asked about the cleaning, but the response was ignored. They did not receive any response or explanation of the situation, nor did they receive simple apologies for the incompetent behavior of their employee. When ordering cleaning, the last thing you want to do is walk around and point out what hasn't been done or cleaned up, and then also rake out the joints.
In general, we were disappointed with the cleaning and quality of service, we did not think that so many joints could be made in a small apartment. After reading other reviews, we understand that apparently such a "cleaning" in this company is not uncommon, it's a pity we didn't see it earlier, we chose it on Instagram with a beautiful picture.
They once called a girl for general cleaning in a small studio, they said that the cleaning time would be 8 hours. At the end of it, there was no desire to particularly check the quality of cleaning, since the young man and I were tired from work and we just wanted to go to rest. The next day, they began to notice that somewhere the dust remained on the shelves, and in prominent places, some kitchen cabinets were not cleaned, floors were not cleaned, and much more. I wrote on Instagram to solve this problem somehow, since the money was not small. The next day, the admin sent another more professional girl, who cleaned everything up with high quality and we really liked it. but!! Recently, the cleaning gen was needed again, I left a request as much as a week before the required date. Apparently, they called me once when I couldn't answer, and after that my application went into oblivion. This is the first time I've come across the fact that when ordering a service, they call only once and never call back.
I didn't like this cleaning company, I don't recommend it.
This cleaning has completely deteriorated. I used to use the Freshroom cleaning services, everything was fine. Yesterday I ordered a general cleaning of a 2-room apartment and a book sofa cleaning. Taking into account the discount, 353 rubles came out.
I specified what the surcharge would be for heavy pollution, and the manager replied that 30-60p was the maximum. We agreed that 2 cleaners would arrive and cleaning would take 6-8 hours.
Today, 1 Cleaner arrives and says that the fat is on the lockers, in general, pay an additional 200 rubles on top. Seriously???
Cleaning now only goes to clean apartments?
Then what is your functionality?
550 rubles for 8 hours, it doesn't fit in my head.
The sofa was cleaned, I paid, at least everything is in order.
The cleaner left and said that they would contact me and send another one. It seems like we agreed with the manager to send a fresh one instead of the general one, for 158 rubles, including a discount (110 is stated on the website), but there is still no call or other cleaner.
The day was ruined, the service was not provided, I had to go grocery shopping and prepare for the meeting of the guests, and now I'm looking for a more responsible service.
A good cleaning company, the manager's prompt and active response on Instagram won me over. The manager skillfully found out what result I needed after cleaning and picked up what I needed!
The cleaner is a very pleasant and neat girl-she arrived on time, once again agreed on the amount of work on the spot and started cleaning.
The result of the cleaning impressed me-mirrors, baseboards, facades and plumbing-as new!
It is decided-I will contact you again!
Good afternoon!
We have used the services of this company once and we will definitely not return again!
Marina worked as a master, there was a lot of scale left in the bathroom on the shower and faucets, there were typos and stains on the kitchen shelves and the coffee machine.
The floor was most likely either not washed, or not washed everywhere (there was a stain on the floor that was before the cleaning), the refrigerator doors were also dirty.
The request also included cleaning the Christmas tree, she didn't have time to do it that day, and we agreed that we would choose another one that would fix everything that was left with the tree, as a result, she also refuses to clean the tree, says she won't have time and finish it yourself.
I applied for cleaning and dry cleaning services for the first time, I was more than pleased with the result. Master Ignat cleaned the sofa and mattress perfectly, I thought the stains would not go away, + he fixed the sofa for me. 10/10 I was satisfied with the cleaning, everything was clean, fresh, I was too lazy to wash the refrigerator myself, I added it to the order and did not regret how new🔥 The girl worked carefully, carefully, very pleasant, I personally recommend the company!!!
Excellent cleaning services. I ordered many other campaigns, but I only liked this wonderful company) The cleaning of my two-room apartment was a great success! I am very glad that I got to them. We will continue to cooperate.
We decided to give grandma the cleaning of the entire apartment for the New Year and did not lose. She's just thrilled, I can't put it into words. The specialist worked from morning to night, the apartment is unrecognizable, it sparkles. Grandma said she'd never had it so clean. Thank you so much for your professionalism and such a high-quality approach. An elderly person will now celebrate the New Year in a clean and cozy way, and all thanks to you.
This is not the first time I have applied for cleaning an apartment. I am very happy, they always clean carefully, even in hard-to-reach places, especially the shower sink was struck - I did not think that it could still shine so much!) The cleaners are very pleasant, polite, and coordinate all the nuances of cleaning on the spot once again. I recommend it!
I applied to the Freshroom for cleaning after repairs and general cleaning . I'm thrilled! The cleaner cleaned everything perfectly, the windows were washed flawlessly!!!
Thank you!
Do not contact, they are very dishonest, they ordered window washing, no one came or called at the appointed time, a message came 20 minutes later, the cleaner arrived, and they replied that they had not ordered anything, no one called us! They didn't even call, and no one apologized, that's how they work, half of the weekend is ruined and nerves are spent. The service is terrible, it's not clear where so many Instagram subscribers come from
I recently used the services of a cleaning company and was extremely pleased with the result. The specialists arrived on time and immediately started working. They listened carefully to all my wishes and took into account my requirements.
The cleaning was at a high level, the service is excellent, I recommend this cleaning company.
A place you don't want to deal with.
You didn't do a good job.
The microwave, the oven was not washed. Everything was left in bold.
Gen, cleaning the bathroom: the walls were not washed, they left a lot of plaque.
Don't believe the beautiful pictures they're talking about. They did not want to return the money for the work done.
They didn't give me the check.
We ordered a general cleaning, moreover, we contacted the administrator in ADVANCE to explain all the subtleties and details, where and how to clean it. We were asked to send us EXPERIENCED cleaners, as the cleaning was going to be big. Having met with the cleaners on the day of cleaning, we ADDITIONALLY conducted them around the apartment, stating all the requests and requirements BEFORE starting work. After the time expired, the apartment was rented at about one o'clock in the morning and in a terrible, dirty condition (photo attached). After our indignation, we agreed to come and continue cleaning the next day. One of the cleaning girls apparently had no experience at all in cleaning (wherever she cleaned, there were stains, grease and dirt and had to be cleaned again), nor in communicating with clients (behaved unfriendly, even rude). The dirt was not cleaned in even the most easily accessible places: with them, we had to take a damp cloth and run it over the surfaces to remove dust, showing that they had not been cleaned there. We will never order freshroom services again.
I would like to leave a positive review about the sofa cleaning work of Ignat's specialist. A sociable young man, a competent specialist. Thanks for the work! I will contact you for various other services.
Service+Quality+Price+
I ordered a general cleaning of the kitchen. Marina the cleaner arrived with all the necessary cleaning supplies and cleaned the entire kitchen in 5.5 hours ((( but it was worth it. I recommend it!!!!!
I ordered a general cleaning of the entire apartment. For a second, 600r is very expensive. I'm still cleaning up after them, they haven't even wiped the TV, and I'm generally silent about the dust on the coffee machine and other devices. I had to go and poke at the acceptance for another hour of work, for example, the tile at the door, the bathroom is dirty, the map on the wall is dirty, the children's bed in the form of a house with boards is all in dust, even the shelf above the bed and so on. The cleaner complained constantly, I had to ask them to do their job. By the way, even washing or steaming curtains during general cleaning is not included.
I will never contact this company again.
I ordered a thorough floor cleaning in Gomel + just cleaning the house
I consider the service unproven, because for 320 rubles they wiped the floor with a mop without even vacuuming it. Garbage bags were left on me, things remained scattered and so on
Cleaning in Gomel is much better.
For the unproven service, the manager did not immediately respond to me at all, and then offered a modest discount on the subsequent order, which of course would not be. Horror.
The first impression of the service is just terrible, and they also explain to me that the cleaner is studying and so on.... Not in my apartment. And if so, then through a refund for an unproven service
Wasted time and money
It's more fun with Mr. Proper, and twice as fast with Freshroom!
Everything went at the highest level: the master arrived on time, inspected the furniture and began to make Frankenstein presentable, managed in less than an hour, there were no chemical smells left after...
Oh yes, I almost forgot, the master behaved very delicately and attentively towards the sofa as if he was preparing to protect it with a signal with a ribbon so that no one else comes near it, well, or put it up for auction, at least.
In general, I am very pleased with the work done!
We ordered a general cleaning of the bathroom and kitchen. We bought into a lot of positive reviews.
Orders are accepted and processed very quickly and professionally.
A few days in advance, the manager contacts you and asks if everything is in force. Customer focus is on top.
2 cleaners come to you, look at the front of the work and then you can be free for a fairly large amount of time (around 5-6 hours).
We had problems with washing the shower stall and facades in the kitchen.
Everything was washed, everything seems to be fine, but tomorrow it was a sunny day - and it turns out that the painted facades were washed with something scratchy, like the sink. It's not very visible on a wet surface, but when it dries up, it's a fiasco.
When asked in the messenger what we will do, the company just reads and does not answer anything, customer orientation disappears and ..... silence.
I'm happy for people who are lucky, but there are also stories like mine. People don't care what they clean or what they do, telling life hacks on Instagram about cleaning.
And so here's my new life hack - take a hard sponge and remove everything you see before removing paint, varnish, coating - and VoiLa, fat, stone and scale are gone.
Classic business: a beautiful wrapper, a beautiful entrance and, as in life, an ugly exit of a little brown color))))
FRESHROOM you are the best!
I want to express my sincere gratitude for the wonderful work you have done in our apartment.
From the very beginning of our cooperation, your team has shown a high level of professionalism. All our requirements and wishes were taken into account, and the result exceeded our expectations. (I'm talking about windows, washed perfectly!)
The girl Matyuk A.A. did an excellent job of cleaning the apartment. Every room was neatly cleaned, and the floors were shiny.
In addition, I would like to note your respectful attitude towards us as customers. Your team is always ready to answer all our questions and take into account all our wishes. We clearly know that we are in safe hands.
Thanks to your help, our apartment has become perfectly clean!
Thank you Freshroom, you 🔥🔥🔥
I rarely write bad reviews, but I can't pass it by here. I ordered cleaning in the apartment I was moving out of. There is no furniture at all, except for kitchen cabinets and a chest of drawers. Firstly, we agreed at 10.00, the cleaner was HALF an HOUR late without warning, I had to call myself and clarify if everything was in force at all. I have clearly calculated my time, there is a truck under my house and waiting for me to transport things, as a result, I had to overpay the movers because of this situation. Secondly, the cleaning took 6 hours!!!! In a one-room apartment without furniture!!! There was no general cleaning, but I paid for the cleaning of the balcony and the window in the kitchen. The balcony was not cleaned, the windows were not washed. By 4 o'clock the landlady of the apartment came, and the toilet and bathroom were not cleaned and the corridor too. This is for 5.30 hours!!! I do not know what I paid for
The company is great. The first time I called a dry cleaner and did not regret that I chose this particular company. The specialist is excellent, friendly and has done his job well. Thank you for responding to my application very quickly and being able to come on the same day. Special thanks to the young man who performed dry cleaning. A very kind, friendly and sociable person. I will definitely contact you again!
The first time I called a cleaning company. Friendly specialists. We did a dry cleaning of the sofa and armchair, telling how it is carried out. We did a general cleaning of the kitchen and bathroom. And it would seem that everything is great, BUT the whole IMPRESSION was spoiled by the BREAKDOWN of the switch in the shower stall and the handle on the shower stall. And those who did the cleaning didn't even consider it necessary to report it. I found it a couple of hours later. As a result, the REPAIR of the mixer in the shower cabin cost MORE THAN THE CLEANING ITSELF!!!!
A VERY HIGH LEVEL OF CLEANING!!!
NO APOLOGIES, NO COMPENSATION. .
Why there are so many positive reviews is unclear. I ordered the cleaning of a studio apartment. The blades were cleaned for 7 hours. Bottom line: I've been redoing everything for the third hour now. It would be better if the spm got out. The horror!!!
Thank you so much for the cleanliness!! Many thanks to Vera! Excellent quality window cleaning work. Very professional, just perfect! Thank you and I highly recommend it!!
We are absolutely delighted! We called a cleaning company for the first time and did not lose the choice. 5 stars out of 5, definitely.
Moving is stressful and tedious, and it was decided to call helpers at home. I studied the reviews for a long time and my choice was made in favor of the cleaning company Freshroom.
I left a request for cleaning the apartment and dry cleaning the furniture. The receptionist contacted me right away. She was very polite, explained everything, we discussed all the details and agreed on a specific date and time. The best part is that if you call on Thursday or order cleaning for Thursday, then you get a good 15% discount.
Specialists Maxim and Vera arrived at the appointed time, were very friendly, took into account all the wishes. Maxim cleaned the furniture so well that it visually acquired a new and neat appearance. And Vera is just a fairy of cleanliness, she did her job of cleaning the apartment so diligently and painstakingly that not a speck of dust, not a speck, not a speck can be found.
Thank you for the excellent work and professionalism. We will definitely contact you again and will be very happy to recommend you to friends and family.
Hello, thank you for the high-quality cleaning and for the promptness, we were able to come day after day and prepare the apartment for discharge from the hospital, I recommend 💣🤗👍
I am very happy with the dry cleaning of the sofa. We have a cat at home, and the sofa was in terrible condition. After cleaning, no stains, no wool – just the perfect result. Thanks for the great job!
Today we did a general cleaning in a stone hill in a 1-room apartment.Olga and Vera thank you very much.A little expensive, but very high quality considering that the apartment was run.Previously, we used another cleaning company, but now we will switch to this one.We hope that all the specialists in it work like these two.
My first experience working with a cleaning company was a success. The result is excellent. I am very grateful to the girls for their cleanliness . It's so nice to go home and plunge into the freshness, and not step on another crumb or a clump of dust. Thank you for your work 🙏
I used the cleaning services for the first time and, after this experience, I doubt that I will use them again.
The first "cleaning after repair" took place on April 5. The cleaning results, to put it mildly, were not satisfactory. Dirty floor, stains on the doors, no wet cleaning and, unfortunately, this is not the end. It was decided to call the manager and ask questions about the quality of cleaning, for which, by the way, we paid 450 Belarusian rubles. The manager apologized very much for the current situation and offered to change rooms for free on April 9th. This calmed me down and I expected that this time the result would please me.
The same specialists were sent and the woman began to tell us that the tiles in the bathroom are not washed, because "apparently they bought the cheapest one." For me, of course, such information became news and I did not understand what it was about at all) By the way, the shower system rusted after the first cleaning (I attach photos before and after). The second time, the floor was washed without white stains, but the doors and doorways, along with part of the kitchen cabinets, seemed to be untouched until they were pointed out during the second cleaning.
Unfortunately, I no longer want to contact this cleaning company from the word at all. When applying for cleaning services, you expect that professionals in their field will come who know how to wash matte surfaces without streaks and remove any level of contamination to the maximum, but you only get excuses why it cannot be washed and accusations of cheap materials. Turning to the Freshroom team, I would like to say that having adequate and pleasant managers is very good, however, you should also not forget about good cleaners and, setting such a price for your services, be kind to provide these services efficiently.
Marina was cleaning my house today. Thank you so much for your work. Crystal clear! the speed of cleaning was also very pleased.
I would also like to thank Pavel separately for the excellent work done with our sofa, it was so clean only at the time of purchase :)
I ordered the cleaning of the kitchen and bathroom for my mother.
I didn't get a discount, although they have discounts on other things and on Thursdays until December. So a young girl came with one bucket, rags, a mop and three bottles of remedies. Without a stepladder and a steam engine. I immediately stipulated what to wash (kitchen: countertop, apron, cabinets outside, oven inside and microwave. The bathroom has cabinets outside, plumbing, bathroom and sink, mirror and tiles to wipe. There is a bathroom and a tile in the toilet.) They announced the price and said that the kitchen was freshly cleaned, and the toilet and bathroom were general. One person will come to do the work and it will take 3-4 hours.
Mom rated the cleaning well. But when I arrived, I saw this: the apron, cabinets (doors) and sink were washed. I washed the microwave outside and rubbed Dasha that I had erased the paint near the handle. I didn't even take the oven, the refrigerator only had walls, because I didn't get to the top. I wiped the cabinets on top, but the sticky layer remained. The grease splatters on the apron and the bottom of the lockers remained. I washed the floor and the window sill. I wiped the tiles in the toilet, washed the toilet, and I'm not sure what I washed the plastic back wall because there is dust on the counter doors.
I washed the mirror in the bathroom, like the sink and the bathroom (but they didn't shine at all like they were washed), the plumbing was dirty and the floor under the cabinets was not washed. I washed the hood from above, the grilles had to be washed themselves.
When I showed the photos to their administrator, they offered to send the same girl to fix it. My mother refused their services because she was disappointed. To which they offered me a 20% discount on the next cleaning. I refused.
I'm waiting for the company, because the work is not done. But they probably aren't going to. I will add a review after their conversation.
P.S. Mom said that the girl came to her as a student and she worked in this company for 1.5 months.
I do not recommend it!!!
I chose a company for general kitchen cleaning from ~ 5 companies, the Freshroom was bribed by very quick answers from the administrator and the discounted price is lower than others. And I did not lose!!
5 minutes before the appointed time, the staff was at the door, the girl Alina cleaned the kitchen all day (old fat on the panels, oven, extractor hood, dried dirt around the trash, behind the baseboard under the cabinets) - cleaned sooo carefully, took into account all requests, took everything out and carefully put it in its place! I also cleaned the stains on the refrigerator door, which I had not been able to remove myself before. The wooden panels were not damaged by chemicals.
I haven't seen my kitchen so clean at all, it seems 17 years ago we stopped by after my grandmother)))) I searched for "shoals" for another week just in case - I didn't find anything worth mentioning! Thank you very much!
At the same time, I ordered the carpet and sofa dry cleaning: the second master did it quickly. Not all the stains have been completely removed from the sofa, but the sofa is already 30 years old :) There is no smell of chemicals left, everything is fine.
I will be happy to contact you!
P.S.: one legal nuance (read the offer on the website): the Administration accepts orders, but "The Contractor is an individual providing Services", and "11.1. All rights and obligations to provide Services arise exclusively and directly
between the Customer and the Contractor." and "11.3 The Administration does not act as a party to a dispute related to the provision,
non–provision of Services, recipient or addressee of the relevant claims, requirements."
It turns out that so far everything is fine, everything is fine, and if something is wrong, you will need to deal directly with the performer-master, whose clients do not even have contacts...
But so far everything is fine, I hope no one will get to the points above :)
Excellent cleaning company! The administrators react quickly, the prices are excellent, the quality is perfect, everything is clear on time, the guys are polite and neat. We ordered cleaning of chairs in the office and a sofa with chairs at home. Very satisfied. We will recommend it to friends!
A great company, we worked with Olga Kleener
The bathroom is just shining, all hard-to-reach and difficult parts are now clean!) Olga arrived on time, did her job in 2.5 hours, everything was very pleasant and neat. We thought that many impurities are not washed at all, but Olga succeeded!
Thanks again for the fast communication, affordable prices and professionalism!)
A master was invited to dry-clean a large corner sofa and an exclusive rare set of furniture from the 60s. The job was done perfectly. The master is intelligent, with his slippers)).
I chose a cleaning company based on the reviews of my friends and was not mistaken!
I am 100% satisfied with the quality of cleaning and service. We ordered general cleaning and window washing.
The girls have cleaned up everything they need and even more!
The windows are clean, the window sill is clean, the frames have also been cleaned.
The dust was wiped wherever it is necessary and not necessary))
I didn't recognize my kitchen at all, I thought my stove couldn't look like that anymore)
I'm usually a very picky person and I can always find something to dig into, so I didn't have high hopes, but the company exceeded my expectations by 200%.
I was afraid that I would have to clean up after the girls, but I didn't need to)
In general, I am satisfied with the quality of cleaning, I will definitely contact you more than once!
The only thing that has no questions about cleaning is the windows and a well-cleaned floor.
There was dust on the walls that had to be removed, a dust raid on the plumbing, apparently it was too lazy to climb higher, they did not consider it necessary to open and remove the sink at all, only superficially. It is unclear what she paid 650 rubles for. Probably for the broken mirror on the wall. Which supposedly was already like that.
Just without words, I will add only one photo.