I am very dissatisfied with the company's services..There have been problems since the connection.. The home Internet does not work very well , to put it mildly.But for some reason, money is withdrawn regularly even when there is no Internet due to A1's fault.. (there was no Internet for 12 hours)I will not recommend it to anyone..
They work very slowly . I gave the headphones for repair, they lost them, they could not find them, then they said that I took them away and the signature is worth it, I said show them did not show them, went to look for them again, they found them, and it was unclear what signature was on the act of receipt .And no one apologized .
Disgusting service in the department near the Kamennaya Gorka metro station. June 11 at 9-15.Not a single employee took his eyes off the monitor and sharply answered questions.They could not or did not want to delve into the essence of the issue.A young man and a girl were working, there were no customers,,,
The company is not flexible at all, I have been a customer for more than 10 years, they cannot offer any special conditions, I told the operator that I would switch to MTS without any reaction. Working with current clients is at zero. Look at how they work with clients in Megafon!
Disgusting company.Where does the government look when people are fleeced under their noses.All 150 calls were answered that I had nothing connected in addition. And as a result, it turned out that since 2018. I had 3G connected and they charged extra for that.
They illegally leak all information about the data of an individual to third parties or third parties. Trust is lost.
The security service is not working properly.
There are great risks of data loss.
I do not recommend it!
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Martin
Level 21 Local Expert
December 16, 2022
there is no service, from the word at all. Home Internet, I waited for 4 days until the service engineer deigned to call on the application left at the office. I dialed after hours last night, finally, dissatisfied, trying to figure out why he called me. I asked you to dial me during business hours for tomorrow at 9 a.m., when I will be near a non-working device. A day has passed and no one has called...
after 2 weeks, you can add a review: two weeks have passed, no one has called, and no measures have been taken to fix the problem. I went back to the salon, left a review in the complaint book, checked with a specialist that my application is still relevant, hanging in the database as a dead weight. They said once again - wait for the call. And ... silence.... You can safely write to the mininform about customer service :) tin, of course, not the service.
Hello dear A1 users. In November 2022, I purchased a Samsung s22 in installments, and a lot of problems. The smartphone is not intended for sale in Belarus. Apps even from Samsung don't work! I advise you to avoid this store.
Voice assistant is a service about nothing! Ask your question. Then silence. And then he starts broadcasting about my tariff plan. Multiple times, multiple query options. Why the service? To the fact that the "living" consultants have been just as incompetent lately?
After connecting the home Internet, I can no longer put it on.
I especially liked that two weeks later, after contacting technical support, they called me back with the question "is it still relevant?"...
The screens with the numbering of the electronic queue are arranged as if to hide. The speed of work is not impressive - at the level of belpost. The number of the electronic queue is pronounced aloud, although even in the aforementioned belpost, automatic playback is organized.
Workers remove masks from the nose or completely from the face.
A1
Internet connection
We didn't arrive once. They did not respond to requests. We did not call back on requests. We didn't come a second time. We arrived for the third time. But they did not connect the Internet, because the equipment was not crossed. The departure was scheduled in a week. We didn't arrive again. I called technical specialists, waiting a long time, I say all the data, they say they will clarify, then they put down the phone and do not call back. I leave all the contacts for communication. There is still no Internet connection. A huge amount of working time has been lost.
There is no response to my request from the chief specialist.
The worst service I've ever seen.
Please find a solution to the problems.
1. My requests and requests were not fulfilled.
2. The Internet was not connected. In almost a month.
3. Specialists do not come, I have to take time off from work and spend time and money.
We use home Internet and TV from this company. Both are constantly hanging up. If there is any problem, it is impossible to get through to the operator. You need to wait in line for 30-40 minutes.
Disgusting service for individuals. The call was redirected by the virtual assistant to the contact center specialist regarding the termination of the contract. There was no response from the specialist for 20 minutes.
The consultants in the communication salons are simply disgusting. I went to several for advice on a certain phone model, and immediately received a lot of negative information about the model and blatant smacking of Xiaomi instead of what I needed.
It is not possible to reach the operator at 411!!!! The online consultant does not respond to the site within an hour!!!! It's not respecting your customers by making them wait more than 60 minutes for a response!!!!
It is simply impossible to get to the staff by calling 30, I tried to get through to get information all evening, to no avail, and the words-we will be happy to help you sound like mockery
I wish you good health! Please explain how your policy or business was prevented by the DC exchanger? They just took it and turned it off without explanation. And who are we to explain and warn.That's the whole policy. I have the honor!
A1 and a1 in Africa, what can be added here..
once there was a better operator, now there are only those who are used to enduring the worst and there is no desire for the best
I really want to express my gratitude and leave a review. The company is at a high level and the staff.
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Show business's response
Екатерина
Level 8 Local Expert
June 30, 2023
I am very disappointed in A1-I wanted to pause for a vacation, in theory I do not use it - I do not pay, so at least for many operators, in A1- they will take 50% of the subscription fee, that's not clear for what?!?
I don't even know how to put it mildly bad staff. I stood in a queue of three people for more than an hour to turn off the SIM card. The staff was always on the verge of rudeness.
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Show business's response
Yury
Level 7 Local Expert
July 8, 2022
A shop in the city center next to the metro, service by electronic queue, there is also a coffee shop with very tasty coffee!
The staff could not be reached, the support did not respond or call back.the Internet is weak, sometimes it does not load even social networks. Negligence and inaction of the company.
Employee Kirill was extremely intrusive and brazenly offered home Internet connection services, called 10 times during the week, left an extremely unpleasant impression
if you are ready to run and reboot the router every 5 minutes - here you are!
to get through to those.Support, sit on the line for an hour so 2
is not all buns
I appointed a specialist departure from 3-6 and asked him to arrive at 5 at the beginning of 6. He arrived at the beginning of the fifth and left. I'm calling and they say he's already left. A mess
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Вадим
Level 9 Local Expert
January 1, 2023
Everything would be fine, but cutting off your vok on the night from 2022 to 2023 is already too much (namely, right after 12). Do not connect this miracle. And I wish the company to do what they somehow know how to do, it's mobile communication, but you don't need to get into television. Nothing works out there at all.