Nice and spacious office. Sometimes there are queues, which in principle is very annoying. In general, the company adheres to its standards, the staff is polite.
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Anonymous review
May 27, 2021
Excellent service. There are interesting things, starting from an electronic queue without issuing a paper coupon (SMS is sent), ending with excellent service. And there's even a fancy coffee shop.
My story with A1 job:
I decided to buy myself a laptop, worth 2,100 in installments. I am an MTS subscriber, I came to this office. The consultant suggested what to do:
-take a certificate of income for 3 months
-come to their office with this certificate, and they will tell me if the installment plan for the selected product has been approved
-become an a1 subscriber
- come in a day and arrange an installment plan.
I have completed all the points)
I came with a certificate, they said the installment plan was approved, I transferred my number to A1. I came a day later to register a laptop, as a result it turned out that they were sending my data somewhere else to check the approval of the installment plan and that they would call back in another day(although this was not warned about earlier). And as you have already understood, I was refused installments without giving a reason.
As a result, I went to this office 5 times, and as a result, I just became an A1 subscriber.
The equipment for the Internet from A1 is Full G ...
Connected the Internet and the Voca instead of the byfly. It's a lot of trouble. It is enough to pull the cord out of the socket - how to call A1 operators, and here is a separate song.
First, Alina, who does not understand what it means to connect with an operator, then a consultant who cannot connect with technical support, then you wait an hour for a response from technical support.
You leave a request for a callback from technical support - they can't call back for a day, you sit for an hour listening to music and an answering machine, as my call is very important and in an hour you can start all over again.
The Internet speed is floating. It's not stable at all in the evening. websites load with difficulty, not to mention some kind of movie.
A wok is also a separate song, if you do not turn it off from the outlet, it will not start the next time you start it.
In general, it's time to go back to byfly! At least you can always get through to a specialist there.
The most terrible employees I've ever seen in my life! No one takes responsibility! My passport data was lost, the number was blocked, and when calling the support service, they ask me to send my passport data from the blocked Number! Robots that don't include heads, non-client-oriented people! Therefore, do not use their services! It's been a week since the lockdown! The issue has not been resolved, the standard response of the operators has been transmitted your question. We receive messages in the mail: we apologize, call the operator and transfer the data! And so on in a circle! We need more bad grades, such a disgusting office cannot have such a rating, let's try our best. Moderators, look at what people write here: "great cafe" there is a rating cheat to deceive people, and you don't even look!
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Oleg C
Level 23 Local Expert
February 5, 2024
I have been an A1 subscriber for more than a month. I must say that other A1 offices are not as good as this one. There were no queues in this office. The employee helped me very quickly and efficiently. The staff is polite and friendly.
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Mihail Vyacheslavovich
Level 14 Local Expert
April 19
Good service. It is better to pay by bank transfer.
They don't value their customers! Complete disappointment, poorly configured processes in the company, an inconvenient application.
Switched to A1 at the end of February. At first, I was pleasantly surprised by the speed of connection, the electronic contract and the service. BUT, the pleasure was not long. When moving to another apartment, I decided to keep a1, because I was happy. And it was a big mistake.
What did you encounter
1. We were NOT warned that the relocation service may take 2 weeks. I found out about it only after a week and several calls to support.
2. I also found out about the possibility of the "pause" service only a week later. No one reported it. No one will return the money.
3. The operators did NOT have information about whether there was enough equipment in the entrance. It turned out that it was missing only after the arrival of the wizard to connect. This led to new connection requests, consideration of the application, and so on. 1.5 weeks have passed since the problem was discovered in the entrance. Nothing has been done.
4. No one reports on the status of these applications, you have to call yourself, explain everything again and find out when the problem is solved. No exact dates are reported, only "breakfasts" and promises
Conclusions: they can only connect quickly, they do not care about customers further, they cannot bring a complex problem to a higher level, the service is at 0.
Individually, all operators are polite and pleasant, but this has not helped my problem in any way so far.
Excellent service and great specialists. 15 minutes before closing, we consulted and issued two SIM cards, downloaded the application, activated and replenished the balance. Respect!
It's expensive, the connection is so-so, all the services I used are noticeably more expensive than those of competitors. The Internet is considered not bytes, but kilobytes, which is why traffic is consumed very quickly.
The most terrible a1 salon of all where I have been. I had to stand in a queue of 4 people for 40 minutes. Of the 8 consultants on the ground, only 2 worked with clients, and they will accept one person, get up and leave, for 10 minutes. The rest of the employees defiantly sit on their phones, communicate with each other, laugh, and deign to receive a client once in 30 minutes. The hand does not even rise to put one star, the service is terrible.
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Джалил Кабулов
Level 17 Local Expert
October 21, 2023
A normal place, there is where you can sit and drink coffee while waiting for your turn. Polite employees. They helped quickly and clearly.
Thank you so much for the DISGUSTING work of the support service, wait an hour for a specialist's response and after the connection the connection is interrupted, the specialist did not make a callback. When dialing again, another 40 minutes of waiting for the operator's response...For two weeks, the Internet speed is less than 18Mbps, with the stated 70Mbps. As a result, a review was written in the chat, after which another specialist immediately called and helped solve the problem. As a result, it took 3 hours to achieve the result. The next day, to smooth out the impression, the operator offered traffic and SMS, which are not needed, there are no discounts from the provider. There is no loyalty program for customers with long service usage time.
I called a virtual PBX - as a result, this is not a PBX for business....
And why do you position yourself as a virtual store?
I went to the website - there is no 3D tour, there is no 3D product review. And online consultation is not augmented reality)))
Why deceive and call a simple online store so pompously - the marketing director did not study well, it can be seen...
Fast and high-quality service. If something is not clear, then the staff explains everything in an accessible way. The quality of communication is excellent, it pulls where other operators leave.
The salon is excellent. But customer orientation is lame. Who would have known that you need to take a coupon from a communication salon, like at the post office?! When I approached the counter with a man, they gave me "young man, you actually have coupons!". It was rude. The service was excellent, everything was done quickly.
Here I bought another new phone, connected, came for those.support and advice. Everything is civil (attentive to customers, fast, neat, understandable)
The service in this company is at full zero. I called 1 time and asked that the technical staff contact me. To which they replied that they would call me back the next day, after 8 days I decided to remind myself.... And surprisingly, they told me they handed over my application to some senior and they will contact you soon.... No one has contacted me... Conclusion "company A1 - service on y0"
To be honest, we were terribly pissed off today.
I am already using the archive tariff "In your rhythm", the price of which included a subscription to the Sound application with music, for which I used this tariff. The subscription cost is almost 6 rubles, but it was included in the subscription fee of 11.88. Today I was thrown out of the application, did not log in to it, access codes were not sent - I had to go to Sound technical support, where they first restored my account, and then told me that they no longer work with A1. WHY, why can't I be warned about such changes at least via SMS? And why then does the fare not decrease??? After all, the cost of a Sound subscription is no longer included there. Annoy. You probably don't give a damn about clients like me))) And I don't want to switch to any other tariff, because everywhere the price is twice as high))) As a result, while other operators have NORMAL prices for tariffs, this one is getting higher and higher every day))) and the quality of service is worse.
That is, while I pay 7 rubles for unlimited on life, here I have to pay more than 20 for 4 gigs - tin. It's just tin.
I want to stay with you in the "same rhythm" less and less every day.
A cool salon. A large demonstration of smartphones and gadgets. You can wait in line on the sofas. But for some reason, the queue itself is not going fast enough.
Every time, no matter what time of day it is, there are queues in which you have to wait an average of 40 minutes. The record time in the queue was 2 hours and I eventually had to leave, because it was 30 minutes before closing, and there were 3 more people in the queue in front of me 🤦🏼♀️
Very bad. It is uninformative and useless. A bunch of extras-employees who are useless. To find a terminal to pay the bill is a quest. To find the screen with an electronic queue is a quest.
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Наташа Дашко.
Level 3 Local Expert
December 13, 2023
The Internet went off on 12/13/2023. The departure of the master was offered on 12/18/2023. To the question of what is the reason and whether it is possible earlier. Answer: for now, agree to what you have and read books.
it's just terrible, with such a service and attitude, they didn't even deserve 1 star, you probably need to sell your soul to the devil to call a specialist on the home Internet, it's impossible to get through, the online consultant is raw, then he doesn't understand the question, then something else is hell!
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Konstantin Z
Level 11 Local Expert
April 17, 2021
For me, it's the best mobile operator in the country. I am pleased with the quality of communication, stable 3G, it is a pity that they were not allowed to launch their own 4G, but only through the exclusive beCloud "gasket". I am pleasantly pleased with the interest-free installments for 24 months on gadgets provided by the company itself, and not through banks that like to call all your relatives before approving the transaction. I won't say much about prices, I use the "No limit" tariff, while it is at a promotional price. For 14 rubles/month for a full amount of minutes and traffic.
Disgusting service and service. Moreover, to put it mildly, it is problematic to get through to technical support, and if you get through, they respond in a template, promise to call back and do not call back at the specified time. The home Internet has not been working for 5 days and still nothing has been resolved. Think a few times before applying there
The choice of goods is very limited. The calls are not answered and this is so, the phone is constantly ringing in the hall. My question was solved quickly and productively, but from the side with other people, the level of treatment can be increased. Come in when you have time to sit and need to recharge your phone 🤭
There is no queue. But the experts... Information needs to be extracted from them. Many important points are not discussed, most likely not on purpose. Many people behave quite arrogantly, especially if you buy something that is not expensive.
I was never able to become the owner of the home Internet, we conducted the Internet, could not activate it due to some problems on 36 Syrokomli Street, promised to fix it in the near future, did not even call back with any information. They were fed breakfast, generally speaking, they lied. I am very angry about this whole situation. The conclusion is that they do not value their customers. They violated the agreement. I don't recommend it.
The company is generally good and deserves more stars. At the same time, when you call the CC, Alice is terribly annoying to them. Who can't even switch to an operator. It is impossible to reach the operator on your own without requesting a callback. Make an adequate call to the CC. Therefore, unfortunately, so far 3 stars.
when connecting, in order to stretch their utp cable, they pulled the existing coaxial cable out of the cable channel embedded in the wall, twisted it, wrapped it with duct tape and left it in the closet, they refuse to restore it at all. I left the application 2 times, the first time they simply ignored it, the second time they deigned to contact me only after 1.5 weeks. customer orientation, recognition of their mistakes and their correction at the level.
UPD. Restored, thanks
Dear subscriber, the Internet connection was not carried out in the best way, there were problems with the agreement of the connection officer and the operator, due to your uncoordinated actions, direct connection could not be made, from now on try to solve these issues or you will lose another user due to an incompetent service
We were in October 2022: we closed the contract for one phone number, we really liked the work of the young man's manager - he quickly, intelligently explained and transferred money from one contract to another, went to the bill receiver and showed how to use it to put money on his phone number.
The home Internet is a 70mb Combo standard.There used to be a Shparky house, everything was super and the speed was declared and promotions for old subscribers. But then it bought them out, A1.... That's it.... No shares, no technical support...
The room itself and the organization of service are at a high level. But somehow my relationship with this operator does not work out. I tried to be a subscriber three times, but each time something happened that prompted me to leave... The feeling that you are being deceived does not leave you. Maybe it's just a feeling....
Communication without complaints. The support staff is polite, but they are not able to solve and advise on a problem that was not stated for them during training. They answer with memorized phrases, without trying to get to the bottom of the question. As a result, we talk about different things. I ask what time it is, and they tell me that autumn is in the yard
The service is zero!
TV slows down every day, you call to find out the reason, you can't get through!You can wait half a day for an answer without waiting!
The master must wait at least a week to come to the house!
In general, everything is very sad, I really regret that I once switched from beltelecom to this....
A1 mobile operator is the leading operator of the Republic of Belarus. The best coverage area in the country. The prices are slightly higher than the competition, but it's worth it. The head office and the office for clients.