A1
368 reviews
March 7, 2024
I wanted to get an eSIM, they said I was a non-resident, so we won't give it to you. What kind of nonsense is this?
P.S. The network itself covers the whole of Belarus, wherever it is - there is a connection, payment is convenient, without problems. The service in this office suffers, there were 2 people in front of me, who were served by two managers, so I waited 25 minutes to hear the above
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2
1
November 28, 2024
I've always been proud of the bike (A1), but we just rolled to the bottom! The quality of the Internet is just terrible! In the subway, the LTE phone probably flaunts just for "show-offs"! The pages do not load from the word at all! Why did you make it there then, if it doesn't work there!?? And it's not just on the subway!
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4
1
November 14, 2024
We have made paid subscriptions that a person can activate unknowingly by simply clicking on the banner, without additional confirmation. Instead of additional protection, the client is offered to enable subscription control for MONEY, too. Minus the karma of the operator, so business is not done
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3
1
December 2, 2023
A good connection is all.
An error occurred in crediting cash (a large amount - 900 rubles)
There is a receipt, but there is no full name in the receipt. It is clear that she is to blame, but A1 could not offer me a solution like that. He asks the post office to enter the full name by hand and make sure to put a seal, but the post office does not have a seal!
There was neither the opportunity nor the desire to freeze money on the company's account for 4 years.
I talked with 4 employees of the company. Everyone was just sympathetic.
I was looking for a way out myself, no renegotiation of the contract with the preservation of the number could guarantee me, nothing.
As a result, I had to change the operator. Then go to the office for a refund, but that didn't help either. Almost a month has passed, the money has not been returned, and in general the application was rejected due to the lack of a receipt. That is, it is normal to appropriate someone else's money and find a reason not to give it back!
It's a miracle that I didn't throw away the check, but the issue has not been resolved yet.
I was thinking of returning, since another operator has big problems with communication, and all relatives are on A1. But I definitely won't, and I don't recommend it to anyone!
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13
4
March 26, 2021
The elegant office of the A1 operator. There are many employees for the reception of citizens, fast and high-quality service, a good recreation area, delicious coffee inside the salon, a large range of products for sale, modern design, convenient location. One of the disadvantages is the almost complete absence of free parking.
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6
July 13, 2024
Minus 5 stars. Disregard for customers. The connection fell off, the consultant, who had to wait an hour, responds in style: we apologize for the inconvenience. There has been no connection for 3 hours.
The company is disgusting, because of the lack of alternatives, we have to put up with this game.
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5
1
December 10, 2024
It is impossible to work through their Internet. They turn it off whenever they want and all the time!
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3
1
October 3, 2024
They counted the corpses. The number was counted 1315 rubles for overspending traffic twice the tariff , the tariff costs 13 rubles for 10 rubles , do not contact them ever
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4
1
October 29, 2023
We are from St. Petersburg, we went to connect a SIM card for the Internet. I was very surprised by the staff... Everyone doesn't care (if you don't use profanity)... The staff, if you do not ask, will not tell you anything..I suggested replacing the SIM card with a paper clip (in St. Petersburg, such nonsense, poking such a phone at a price of 150k). We came because we needed the Internet, but we won't come here anymore... (think 100 times before coming here)
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13
3
July 10, 2024
Home Internet from A1 is the worst thing that has happened in my life. Lies on every word. The most expensive Internet in my life . I can't wait to forget it like a bad dream
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9
1
June 12, 2023
Deprived of the possibility of communication on principle. As a matter of principle, I will switch to another operator at the first opportunity, although I have been a velcom/A1 customer for 25 years.
While in Bangladesh, I contacted the A1 manager through the app to find out why roaming stopped working for my father after a couple of days in the country, but it works fine for me (both calls and SMS). At the same time, I asked my sister in Minsk to drive up to the A1 office to find out not by phone but face to face. In both cases, a formal answer was received - "roaming services are not provided in Bangladesh", and on the same day A1 roaming was turned off specifically and definitively, apparently so that I would not ask any more questions, leaving me unable to use Internet banking, Internet payments (3D secure does not work without SMS).
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13
2
December 30, 2023
The situation is not clear, the Voka TV equipment does not work, and they refuse to replace it. New users should keep this in mind. The work of the front office is non-client-oriented. It seems that for our money we are also to blame for bothering them. Think three times before entering into a contract.
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13
3
April 21, 2024
xs, where to write reviews for employees, but one excellent specialist helped me fix my Internet today, thanks to engineer Maxim for helping me, I'm happy:D
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1
3
July 2, 2023
Disgusting company! Every month I find new charges in my personal account! One service will be connected, then another! I call there every month to sort it out. They apologize every time. Next month it's all over again. Yes, that you milk all the customers, all connect all sorts of services to them by chance! Apparently, you have a whole department working on this strategy, how to make more money and to casually hang this to the client!
A1 customers, check your accounts for the past months, I am sure that many will find some additional services there that they did not even connect, but paid for them. Be vigilant with this mobile operator!
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19
2
November 25, 2022
There are always no long queues. There is cold and warm water available, pleasant and courteous staff, they will always prompt and help, and most importantly, in favor of the client. I have repeatedly used your services and will continue to do so with pleasure. Thanks!
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6
August 19, 2022
In a previous review of the office on Melnikaite, I wrote that I like everything, the service is excellent, but so far I have not encountered a problem. I put one star not for the service, but for solving the problem. I had to go to the head office to solve the problem. And immediately there is a question about parking, there is nowhere to park the car, the paid parking areas are all occupied.
About the problem. I rented a router, making out a business package, but it does not work correctly, very often communication with the terminal disappears, moreover, there are no problems with the same router taken from a partner. The service takes mine, gives a substitute, which does not work well outside Minsk. They could not respond to persuasions to give the same one, since Internet speed is very important. With this approach, I need to stop selling for a month while A1 checks it out. I had to buy the same new one, and not wait for the old one to be repaired or rejected.
I did not expect such an approach from A1, as I considered it the best operator in the Republic of Belarus.
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12
2
July 18, 2023
I paid for the activation of the 75 byn tariff at the beginning of the month. After 2 weeks, the master came and connected the Internet, TV, and phone. I worked for 2.5 days and it turned out that I paid only for some imaginary "connection", and now I still have to pay 40 rubles for use. In total, the "connection" + usage per month came to 115 rubles. Not only were they misled, they took 115 byn instead of 75 rubles, but they were also rude on the phone when they wanted to complain. Disgusting service.
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11
1
March 26, 2024
Disabling the home Internet is still an epic. If you want to get a contemptuous look in your direction and a conversation through your hand at your mouth, you are here.
Two stars for the fact that the Internet was still turned off
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6
1
August 8, 2024
Communication sucks
4g-
the attitude towards customers sucks - below the baseboard.
I do not recommend it. If you have a choice, then go to another operator
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9
1
November 24, 2024
A great company with great employees, everything is at the highest level!
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2
November 17, 2023
The most terrible service! In fact, one window is working, and the other 3 workers are sitting in the rest room and went to their jobs only when the queue began to resent that there is a very long service. 5 people in rcheredi a were accepted after 1 hour
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13
2
June 28, 2021
A wonderful store and wonderful service. There is also an Inclusive Barista cafe, where wheelchair users offer wonderful coffee at very reasonable prices for Minsk. I also got a discount coupon.
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4
6
October 21, 2023
Conveniently located head office in Minsk. The seller helped me choose the right tariff. The working hours in the morning coincided with my schedule. A large selection of devices.
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3
July 11, 2024
07/11/2024 I worked at night (Internet access is required for work), the Internet disappeared, I called support, for a continuous 3 + hours (the call lasts 1 hour after it resets, and so on in a circle) no one answered. The level of "support" is immediately visible, which is "promptly" ready to help you. I do not recommend this provider, because Internet access has been lost very often over the past 6 months (in my case at night). I plan to change the provider.
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6
1
January 21, 2023
(ps. Dear expert, why is the A1 office photo blocked? Don't you like that there are a lot of cars on it, both parked and driving along the International Road? Or is the Palace of the Republic in the background? I'm just guessing). AN INTERESTING TARIFF PLAN FOR GUESTS. MAYBE WITH AN ELEVATOR. Good service at the branch of one of the two largest Belarusian mobile operators. The special tariff "Unlimited 2.0" is favorable for Russian tourists: for a month, with unlimited and fast Internet, 600 min. in all networks, at an affordable price of 15 bel.rub (approximately 400 Russian), it is provided 1 time. That's just two reception windows for individuals in the "peak" period may not be enough. The rest of the large hall space is occupied by the Belarusian Alfa-bank and a certain "inclusive" cafe (why? Why? - and the choice of food is small, and the prices are high). But the main thing is that everything is fine, we recommend it.
Ps1. The response to the official response of the" organization. Let's repeat: no "visible" inclusivity was noticed in your partner cafe. And as for the "invisible" - I'm afraid to assume here, taking into account the purely, hmm, "riskiness" for an ordinary person of the current Western (without)gender trends of this very "inclusivity" (so that Yandex does not block it). And if A1 really wants to help the disabled and the disabled (as really the most vulnerable category of inclusive) - I propose to finance the construction of an escalator from the bottom of the International to the entrance to the sales office (at the same time the entrance to the same "highly inclusive" cafe). Or, as a last resort, an elevator for the disabled and elderly to the same place. Everyone will thank you for that. And they will be grateful for a long time
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5
May 28, 2021
Excellent service. The spacious and cozy salon. Lots of sofas to relax on. Areas with a TV and ottomans where cartoons are shown to children. There is a cafe.
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1
5
June 9, 2021
Everything is very cultural. Everything is very clear. Employees can explain and suggest the best rates, clarify the necessary questions. You can set up or connect gadgets. Polite staff. I really like this office! Please contact us, you will not regret it.
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4
December 14, 2020
I will share the history of using the Internet at home. Switched to A1 from buy-fly. Everything went well for the first year. Then the problems with the unstable signal started. Fps was constantly jumping. We called technical support, it didn't help for long. I decided to terminate the contract.
And here the incredible thing began. The contract was signed by the wife, since she is constantly at home on maternity leave. They refused to terminate it at the office, video communication with her consent is not suitable, it is impossible to fill out the form at home. It is necessary for her and her one-year-old child to go through half the city to the epidemic (nonsense, as if the deal of the century is being made).
The contract is still in effect and we're kind of using their services.
Conclusion: do not waste your time and nerves on them. How to conclude a contract, you are ready to come home at any time, and how to terminate it is necessary only by proxy. They cannot come to terminate it themselves, they are even ready to pay, and so the wife will have to take a taxi across the city, stand in line there and the mother-in-law from another city will go to the child.
Thank you A1 for your adaptation to epidemiological conditions, you are moving with the times (sarcasm). Special thanks to the management who came up with this, in order to keep customers and take even more money.
P. S. The terms of termination are not written anywhere in the contract.
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14
3
January 2
It's sad, but the latter is very disappointing for the quality of the Internet, there are frequent interruptions and the speed is very low.
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1
1
July 22, 2022
For this company, you will be a good customer only when you fulfill their requirements.
If you have problems with money, then pay a mountain of fines. Read each agreement carefully.
You will be invited to a meeting only if you have a certificate.
And there are also third-party organizations that will beat out debts from you. They call themselves lawyers. But usually they are called collectors.
In general, think well if you take something in installments.
And more. Even an accountant with 30 years of experience couldn't figure out the reports they send you every month.
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14
1
December 1, 2022
Hello, I was at the Wellcom center on 11/29/2022 in the evening at around 18.45. I took a ticket for servicing individuals, five operators worked, plus another workplace was active on technical issues with the phone. Two operators were busy serving customers, and three were just sitting at their desks in computers, I thought that since three operators were not busy with customers, I would be quickly invited to a certain workplace, alas, a miracle did not happen. I was invited only after 15 minutes of my waiting, and it turned out that I had chosen the wrong ticket. I have a question why, when the three operators were not busy with customers, they did not invite people in turn. Why does a large company like wellcom allow itself to have people idle for 15 minutes or more? Why does the company's management not provide prompt customer service? This is a huge disadvantage in the work of the organization and I will complain about this fact to the appropriate authorities, this is not an isolated case, the previous time I stood waiting for my turn for 40 minutes, plus I was also driven to different operators. And this is the service at the well-known on Internatsionalnaya Street.
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12
1
June 25, 2021
Hello, Yushina Polina Vladimirovna!
A new message from the operator:
10:01:17 Alina: I am Alina, A1 virtual assistant.
➡️ Send the word Menu to take advantage of additional features.
10:01:17 Alina: I recommend contacting my assistant, to do this, send the word Menu, select "Private client" or "Business", then click the "Consultant" button. They will definitely help you solve this issue.
The history of correspondence:
10:01:12 Operator Alina joined the conversation
10:01:12 Yushina Polina Vladimirovna: Hello, I have connected the home Internet service. Minsk, Timiryazeva str., 80/1-5. during the month of June, 5 of my appeals were recorded for the same reason (lack of home Internet). Three times, specialists went to the site to fix problems. Today, there is no Internet again from 02:00! at about 8:00, I called the 150 support service, recorded my appeal and issued a request for a callback from the technical support service (so far at 09:57) no one contacted me. I want to get an answer to the question "What is the reason for the constantly recurring situation with the lack of Internet? How long will this last? When will the services provided by the A1 Campaign be performed in full and in proper quality?" Where should I apply? Where should I file a complaint? To your CEO? To the Consumer Protection Society? I hope for prompt feedback and the elimination of all problems! Sincerely, Yushina Polina
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3
3
January 23, 2022
The telecom operator himself is very good if you are a guest in the country and came as a tourist. There is no better mobile operator to find. You can take a SIM card with the tourist tariff and for a week you have unlimited Internet (you can distribute it), + 60 minutes of calls. But the department I was in, the main thing, as I understood it, was with a large number of employees, But I had to wait more than 40 minutes to issue a SIM card! A lot of A1 employees were walking around doing nothing when literally a few people were serving people. It's very strange.
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3
November 22, 2023
The logic of home Internet tariff plans for new customers is to give them everything, and for customers who are already connected to accept and tolerate that even changing the tariff plan from 100 Mbit/s to 200 Mbit/s is not available for them, because this is the privilege of new customers.
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11
2
August 23, 2023
We wanted to buy a SIM card in Belarus, and Sunday is a day off, mostly 3g only works in Minsk, everything is normal everywhere in Brest
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1
October 18, 2021
The largest A1 store. A large selection of smartphones and accessories for them. Many smartphones can be turned in your hands without a seller. And there is also a coffee shop with delicious coffee.
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4
4
March 13, 2021
I have been using services from A1 for a long time and I am glad of them. No provider in the Republic will be able to offer services of higher quality than A1. I am a user of both mobile communications and home Internet and television. Reviews about quality are always funny. People, this company serves a large part of the population of our country, this is a huge number of users. Even if there are any difficulties, there is a technical service.poderdki, who has a short number 150, is only worth calling, as all problems are solved!
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7
May 17
Good staff, service, an understandable place for this.
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October 11, 2021
A strong five for the work of the head office! I do not remember the name of the girl of the technical support operator, she is well done!!!
I replenished my account in cash through the terminal, did not specify my full name, and made a mistake by one digit, it's good that they went to a meeting at the terminal bank and found my transaction in a minute (usually they do not accept without a full name, you never know I went and found this check ...)
There was a minus on the balance, I was without a network, the girl distributed wi-fi from her phone, I was able to do everything while in the salon and close everything! In addition, the money arrived on request the next day. Unfortunately, the number where the funds fell belonged to the company by mistake, and was unavailable, so we had to solve the issue in a longer way!
BUT, there was a story with A1, then Velcom ... at the connection point on Umanskaya, they issued a SIM card for me, and I had to close the debt through the OPI... it was 10 years ago, and when I found out and contacted the manager who did it, I just regretted and left this story. Now, I'm sure this won't happen again, the moment of signing the contract is recorded via audio/video and photos are taken separately... but I remember....
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1
6
November 26, 2021
Roaming service remains to be better. My grandmother was shod in 4 days for 250 rubles.b.
It was necessary to urgently go to the funeral in Ukraine. Grandma connected roaming calls so that she could solve cases on the road. I crossed the border, rebooted my mobile phone. I chose a provider and I can call. As a result, she was called 4 times for 2 minutes. The rest of the time she didn't use the mobile. Where does this amount come from? It's not clear. But as the operator explained, the Internet turned on automatically after restarting the mobile phone. And all these days he allegedly worked. But I'm sorry, she didn't use it. How can you lie so falsely about why the car is turned on.Internet
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8
2
December 29, 2021
The shutdown of the Kinohit channel on New Year's Eve was the most terrible gift from this company. And in general, this year I had the largest number of calls to technical support. And the disappearance of your favorite channel has just "finished off" - it's time to change the provider. The quality of the services provided has ceased to suit, as well as the lack of desire in the company to take into account the interests of the client. Thank you for creating a New Year's Eve mood - you can't think of a worse one (
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8
1
January 17, 2021
A1 Is Something 💩
On Friday, they send a letter saying that repairs will be carried out at night from 0:00 to 6:00.
Neither the Internet nor the TV started on Saturday.
After 4-5 calls to the operators, I heard that "your application has been sent to the technical support department" and that's it: -24' on the street, the whole family is staring out the window.
Fortunately, there was a corporate phone on which I put all the traffic, drove it into the negative, but somehow we passed the Saturday evening.
Sunday - the story is the same: the operator "sends a call to the tech service.support" and that's it. To my desire to connect with someone from the management, the answer is: "all the senior operators are busy now, they will call you back as soon as they are free," an hour has passed, no one is calling, probably someone "fucks" the senior operators more dexterous than me.
A1- where is the bottom?
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7
3
March 31, 2021
The Internet is not constant, it can disappear for no reason and it is stable several times a month, and sometimes a week. When you get through to technical support, you will be offered to massage the wires in order to solve the "problems with the router" in this way, as if you had never passed physics at school))
Despite the pandemic, in order to terminate the contract, you need to get in a virtual queue, and then, when it comes, rewind the wires and go to the main office with the equipment and in no other way, despite the fact that I originally signed a contract with Atlant Telecom, which was absorbed by A1 and sent me an information letter about it, first of all, by increasing the amount of the subscription fee.
BYFLY has more advantages: (promised payment) and stable Internet with higher speed, so do not switch to A1.
A1 clearly takes advantage of the fact that it has virtually no competition in this country.
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10
1
October 25, 2024
It's a pity there is no rating of -5 stars! Disgusting home internet! We pay money for air!
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4
1
July 8, 2020
I handed over the iPhone 8 under warranty, there was a backlash of the "mute" power button in the sound position. And what do you think, the answer is: Everything is fine, the button performs its functions.
But there was a backlash that interferes with the use and reduces the cost of the device in the secondary market, as well as this problem reduces the level of satisfaction from using the phone, thereby reducing its consumer qualities, and it was paid for the phone in full and not a small price for this model. Impressions of the company's service have dropped to the skirting board.
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3
2
August 24, 2021
A warning to anyone who plans to make the same mistake as me and connect to A1 Belarus on the home Internet.
The contract contains an excellent "clause 5.8. The Company is not responsible for temporary failures in the communication network (up to 48 hours), including those resulting from testing, installation, updating and maintenance of equipment."
And if you are unlucky (like me) and you have problems with the Internet, which they will take a long time to solve, they will definitely remind you about this point.
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10
2
October 8, 2021
I have been an A1 subscriber on the corporate tariff since 2017. And last month, an unpleasant situation occurred: due to a technical malfunction, the operator or the phone on this SIM card turned on the Internet. And there would be nothing if they hadn't counted 300 rubles for 2 GB. Dear operator, where did you see such a traffic cost in 2021? 2 GB can be spent in 10 minutes. It's easy for you to have a golden Internet, but the amount could be more - 500, 1000, 2000! If this happened, then you should have notified me by phone or SMS message that this month you will pay not 5p as usual, but 300 kopecks. I believe that this situation could have been resolved faster and with less losses if A1 employees had been more competent and warned their subscriber in advance about his traffic and the amount for it. I ask you to look into this situation and make an adequate recalculation of funds, and for my part I will closely monitor the expenditure of funds.
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8
2
January 15
It's a great store.
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1
February 12, 2021
In principle, the place is good, there is a good selection of gadgets, customer service is at a high level, but the long, long queue in the evening just kills. During the day, everything is much simpler and better.
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3
3
January 10, 2021
I do not know where it is better to write a review, so I will write wherever I see A1.
The Internet at home is not bad compared to Beltelecom, so they deserve 1 star. The service is terrible: the home Internet is missing, I called support, it turned out that the problem is somewhere in the line and the master needs to leave. The nearest master is in 3 days))the question of what to do and how to work, whether there will be compensation, has not been answered. Only "well, you understand, the masters are loaded, etc." Means you need to open a vacancy for at least one more master.
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4
2