Yurkas
309 reviews
February 17
Frankly, the warehouse is located very far away and inconvenient. But for years there's been a warehouse store, and every time you come across some questions. What hasn't changed is that it takes a very long time to process the documents for picking up the goods, even this time they were issued in a Minsk store and you just had to pick them up - 15 minutes of slowly filling the paid order, then the verdict - there is no part of the lock in the parish, the question is, how did the Minsk store sell it? But the most interesting thing is that for another 5 minutes we issue a refund and they say buy this core from our partner at the end of the hall and pick it up at the same warehouse, but a different ramp ... one seller is sitting at that partner and is in no hurry talking about the weather today and how tired she is by 15:00. In general, this time it took 1 hour and 10 minutes from arrival to the county to simply arrive and pick up the paid goods by pickup. It also happened at this time that I immediately went to the warehouse, asking the guard where I should go to the warehouse or go somewhere, the guard replies I do not know, that is, he simply opens the barrier to everyone without leaving his "office", without checking cars or documents, then what is the function of this barrier ? After that, when you drive into the warehouse, you see a sign - an extract of documents, you go there through 3 doors and get into an office where there is no one, but there are jobs, TTN forms, seals, but there is no one, went out, stood at the door, appreciated the black sofa, gorgeous :) but for 5 or 10 minutes, no one showed up. After that, I went out and went to the main store, and there I described above what happened. I'm sure it's just my luck with this location, but this was my third or fourth visit there in six years, and every time they get into a long document statement, or a refund, or a payment, or some other story :) moreover, this time the order was a penny by the standards of sales to individuals, but earlier I bought kits for a house under construction with doors with glass and hidden hinges, and there, by the standards, the orders were already heavier, so I conclude that it's definitely not about the amount of my order, but just either unlucky all the time or the processes of buyer movement and the work of the staff is complicated and tedious, in no case is the response not to the quality of the products themselves or accessories, but to the amount of time spent on picking up purchases.
See original · Русский
April 26, 2024
The staff is very polite. The choice is huge. The measurer is super polite and competent in any matter regarding repairs. Installers at the highest level, the entrance door and the dismantling of the old one were installed in 30 minutes. All 5* guys are well done, a great team.
See original · Русский
1
June 19, 2024
The technical support of the personal account is a laugh.
06/19/2024 at about 15:15, I contacted the technical support of the Yurkas company about the upload files for online stores in my personal account. I got through the third time (the first two calls were simply reset after a certain time). I ask the operator girl: "how to access the upload files in my personal account." She's asking me: "price list"? This was the end of the communication, the level of competence just went off the scale right away. Okay, I say, "OK, let's get the price list." Answer: "there is no such function yet, but you can contact your manager and he will send it to you." I'm trying to explain that I don't need a price list, but an upload file, as it used to be, and our manager doesn't dream at all about these upload files (they are for online store support). Answer: "If the manager doesn't know, then give him my regards. I repeat to you for the third time that there is no such functionality yet."
They asked me to say hello - I'm passing it on, only to the management of the Yurkas company: in such large organizations, when switching to new software, it is necessary to give the opportunity to work in both the old version and the new one. And only after the functionality of the new software includes all the functionality of the old one (and surpasses it) - make a complete transition. Well, okay, because the main thing is to pay a lot of money for the implementation of CRM, and the fact that ordinary employees will suffer is nothing terrible, the "cactus" is not so prickly.
I apologize to the salon staff, I wrote here, because this is the official address of Yurkas in the directory. This is not an assessment of your work, it is an assessment of the work of senior management and the work of the entire system as a whole.
See original · Русский
5
December 10, 2024
An excellent assortment, there is plenty to choose from, consultants are always ready to help. Special thanks to Daria for her help in choosing
See original · Русский
1
December 20, 2024
We took the doors, Oksana Lebedeva advised us. We want to thank her for the work she has done, we are very happy with the doors!)
See original · Русский
1
May 12
There is only one consultant for the entire huge store. Either walk around like a lost man and try to figure everything out on your own, or stand in line for a consultation (((
See original · Русский
1
June 14, 2024
The overall interior is good. The normal work of the staff. Active door managers. But accessories are not sold so willingly, you have to actively ask yourself. But maybe I just got into my time.
The experience is generally positive, although, of course, I would like to be able to take a turnkey installation from the company. And not to give the numbers of some IPSHNIK for installation, which in general do not relate to Yurkas in any way. A full package of services would be a nice bonus.
See original · Русский
2
December 18, 2024
Many thanks to the seller Lebedeva Larisa for the professional approach in his business I recommend!
See original · Русский
1
December 20, 2024
Thank you very much for the work done, the doors are just super! especially thanks to Oksana Lebedeva for her work!
See original · Русский
1
October 8, 2024
I give 5 stars for a wide range. But in general, the system is very complex. First you need to order the doors, then they will deliver them to you for money, then they will give you the phones of the installers, with whom you will negotiate the installation yourself.
In other words, the company does not have a turnkey job, which is very bad.
See original · Русский
December 26, 2024
Huge selection,excellent prices, it's a pity there is no bonus system or discounts for wholesale
See original · Русский
1
September 11, 2024
It feels like the employees themselves are writing positive reviews... We've been waiting for the bill for a week... Oksana reminded the manager twice in Viber - zero reaction, while we paid 68 rubles for the measurement! The measurer did not leave any sizes, nothing, said that you would be billed, a week has passed - no one has sent us anything, no one is responding to my requests! The service is on the verge of fantasy! Obviously, don't set foot there anymore, return the money for the measurement!
See original · Русский
5
August 21, 2024
The doors were made on time, but it is unrealistic to wait for the installation. The doors were brought, they said the installation would take 2 weeks at most. And then we call to find out exactly when, and the rude girl replies that you know that you have at least a month on the waiting list. Well, how do we know if we've been talking for 2 weeks. In general, this conversation negates all desire to have further business with this company
See original · Русский
4
1
September 25, 2024
There is a relatively modest choice of doors, although there are many places where the store is advertised.
The consultants are competent.
Door fittings are also present
See original · Русский
April 23, 2024
We ordered the entrance doors in the yurkas salon. It turned out in the contract that we buy them from the door leader company. When they signed the contract 2 times, they clarified that they would be delivered to us and taken up by elevator to the apartment? Moreover, they stressed to the apartment, they said if you pay for the delivery, then of course.
At one point, when they were in another city, they called and said the door was ready, they should pick it up within 5 days. When asked about the delivery, they replied we can pay for it, but they will unload it on the street, we have never had delivery to the apartment. I had to give up everything and go to Minsk.
Recommended installers who can deliver, lift and install. The installers at the first call said we will install and deliver for 140 rubles, when they arrived and removed the door from the developer, they said it was with a mirror, and heavy, so it would cost 195 rubles. Without the front door, there's nowhere to go. By the way, the installers take the doors themselves.
After installation, I saw that the mirror was crooked. The installers said not our problems, the seller write a complaint, attach a photo, we will respond within 14 days. The next day they called back and said to send a photo with a stamp of the otc, we will make a complaint to the factory.
On the 14th day, I call and ask if 14 days have passed. They said you should have been refused before installation.
All dialogues after the purchase are conducted in a rough form, some sell, others manufacture, others install.
It hurts to look at the mirror of the door with your eyes, it seems that you have put on powerful glasses. Accept the door before installation, when it is closed and attached to the wall of the entrance with the inside side ... .
Go to a meeting and replace the cover plate with a mirror, this is taken into account by conscientious sellers.
I highly recommend not to get in touch!
See original · Русский
4
September 1, 2024
We ordered 2 custom doors. The wait is 2 months. One door came with a marriage. That is, the wait stretched for 4 months. We wrote a claim with an offer to make a discount, but we never received a response. We corresponded with a girl from the complaint department in Viber, so she stopped responding at all, although our messages were read. We are very disappointed with the customer service department.
See original · Русский
1
March 16
There is parking for trucks. It took a long time to unload. They ship their cars first. No one cares that you still have to download it in time.
See original · Русский
September 11, 2024
The worst quality of doors, especially street entrances. The “elite” Staller model Utah HAS CRUMBLED into PIECES in half a year, the warranty is denied under ridiculous pretexts – their street doors, it turns out, cannot be used on the street. In the photos, they are looking for elements of unfinished decoration to also refuse. I will go to court, otherwise you will not get the truth. Any of their guarantees are Filkin's letter. It will soon be written there that you can't even look at the door. An advantageous position.
See original · Русский
2
May 5, 2023
There is a huge viewing ))) or an exhibition of interior doors, entrance doors, door fittings. Plus, there is an excellent staff who will tell you everything, tell you, arrange it. Plus there is a cafe with excellent coffee. On the downside, it's a bit far to go from Borovlyan. But if you choose the doors to an apartment or a house, then you go there once or twice at most, but you will choose what really suits, because to look live is important in this case.
See original · Русский
2
December 9, 2024
What an organization - such doors! Everything is fine! The wait was worth it! Natalia Ignatovich, a specialist, did all the checks! Delivery on time! Thanks! We will contact you again!
See original · Русский
February 21
Overall, everything is fine.
It's too bad that there's only one cashier for individuals. Sometimes you have to wait in line for half an hour to pay.
See original · Русский
October 25, 2023
I have no questions about the doors themselves, since I chose them myself and saw what I bought. I will note that everything that is budget-like and the quality will be there. But there are questions about the measurer. What was he trying to tell me? How did he do it? I don't understand... three interior doors were needed. I came there to measure all sorts of goodies, platbands, boxes, etc. In fact, when the door installer arrived, he installed the doors for me and it's good that the installer can see what he understands about this topic... so that's it!!! How did it happen that I ordered only for interior doors, and I had enough for the portal (although I did not order it) and there was still material left that you can lick another floor of the door?? Okay, the portal really took out the situation... but what to do with the rest?? Now my "money" is in the corner? To go somewhere and take it back will not work because it has been more than 14 days and for the sake of 50-60 rubles there is no desire to go to the edge of Minsk. But the fact that I got a measurer, to put it mildly, who does not understand what and how. Or do they have such a cunning scheme to sell more than they need and heat up?) In general, I do not advise. I will not address them again.
See original · Русский
7
1
September 5, 2023
There is a large selection of doors!!! There is a huge retail network in the Republic of Belarus. We applied for the first time - we are impressed! Polite and timely staff, constant feedback - and on Viber links and I'll call you back on your mobile! We were in the pavilion Lake, where representatives of hardware suppliers are also located - you can pack "turnkey")) for both individuals and legal entities.
I recommend it!
See original · Русский
2
July 14, 2024
The location is far outside the city..
Door models are low-cost, there is practically no choice
In an empty room, there are no consultants to be called..
I hope the "new head of sales"
, taking into account all possible problems, will find ways to solve even such small issues
See original · Русский
September 12, 2024
The navigator leads by some kind of military field roads... It seems to have a large showroom, a lot of samples, but there is not enough work for managers. Everyone is busy, everyone has no time. There are special buttons for calling a consultant in the hall. I pressed and waited for 10 minutes....So no one came...
See original · Русский
3
September 27, 2024
The largest supplier of doors. The widest choice. Wonderful staff. A huge exhibition of doors and fittings. Interior doors, entrance doors for the apartment and for the house, everything is under one roof.
See original · Русский
July 31, 2024
I waited for the consultant for 30 minutes, the order was placed quickly, the money was returned for the rise in price, my order was in stock, almost satisfied, the quality of the doors is 4, you can't check everything at once because you ordered a lot of doors, flaws in locks, keys, the quality of the doors themselves.
See original · Русский
November 13, 2024
The best place to buy doors, a huge selection, a cozy salon and first-class staff
See original · Русский
March 19
I do not advise you to take terrible doors, one canvas turned out to be 3 cm long and all the doors are stratified.
See original · Русский
1
June 8
The choice of entrance and interior doors is huge. They are processed and shipped quickly.
See original · Русский
1
October 29, 2024
We went to sign the contract several times because we couldn't sign it
The production time was delayed
They were brought without half of the necessary doborov and platbands in length
We are suing, we are not recommended to anyone
See original · Русский
1
February 5, 2024
This review was written on 06.01.2024 on the Yurkas website, but they did not publish it. The order was made on 05.10.2023 three doors (white) complanar, two of them with reverse (reverse opening), so they bring us this kit on November 23, until December 5 everything is packed, we are waiting for the installer, the installer comes and then there are questions after opening the boxes, there are a lot of them, the box that is ordinary comes multicolored (white and gray), the boxes for the reverse with the defect are all scratched, the installation is canceled, since the boxes with the reverse position are custom-made and they are not in stock in Minsk. We are waiting for the cars to arrive on December 20 and 22, the cars come holidays, etc. On the 26th we are informed that our boxes seem to have arrived, we call and agree with the installer on December 29, a couple of days and the new year, I would like to have doors, but it was not there, the installer arrived and put one ordinary door, the good thing that she was in the bathroom, and the boxes that came to the rooms with the reverse again with the marriage were all scratched, and they met NG, already 05.02.2024, and the doors are still not standing, at best it will happen tomorrow 06.02.2024 February, if our boxes arrive without marriage and the whole set will be in place. I would have attached a photo of the contract in the car. They said don't order at Yurkas.
See original · Русский
7
August 6, 2024
The assortment is very rich. The attitude of the employees leaves much to be desired. The phone is shared, different people answer the phone every time, and everyone needs to explain everything in a new way. The door was sold and forgotten.
See original · Русский
1
March 26, 2024
About the doors that they know that they sell, if not everyone knows, then almost everyone knows.
The range is large.
For buyers with different capabilities.
The atmosphere is cozy. 4 only for the fact that the cafe does not work on weekends, and I did not find a cooler in the hall to drink water for the child. Although he didn't ask.
See original · Русский
November 18, 2023
Very bad. And EVERYTHING! I fell for a kind of BRAND and with a name. I decided to order the doors to the house .....
1. The measurement is paid and does the sole proprietor, who then is unlikely to answer for something.
2. Made out in the salon. They convinced me to buy pens for the kit right away. Quite expensive, Italian. Well ok. We signed a contract, made an advance payment. And waited ....After 1.5 months, I was told that the doors were still in operation, but my handles were no longer there and would not be. How is it? I made an advance payment. Put them aside for my order. So no. This is the client's problem. I spent time again to solve this problem.
3. Installation is not done by themselves. They give IP phones that...... just don't send three letters. Of the three: one is busy then on vacation, the second is just busy, the third in principle does not do such work. Total: the first two said they could record well there in 4 months. Well, the price corresponds. I (the client) had to solve this problem myself.
4. The doors were brought. There is an arrangement for installation for tomorrow. The installers arrived, they didn't even take the tool for the first time. I ask why? Let's see what they brought you.... And the bastards are right! Out of 8 boxes, 4 were not brought by me. The installation is disrupted. The working day is lost. The installers said that the usual situation with YURKAS. Customer! Solve the problem!!!
5. Found my boxes. Unloaded to the wrong person. The driver said he would bring it over the weekend. It can't be earlier. I'm sitting waiting. The day off is passing..... There is no call. The day is lost.
6. We are waiting for the continuation. But such an attitude to the client that it is impossible to say in a fairy tale, nor to describe with a pen. There are no decent words left.
See original · Русский
5
February 12, 2024
When I ordered the doors, one of my most important conditions was the presence of a door and quick installation. As a result, on January 23, I ordered the doors that were available. As a result, only on February 12, the installer contacts me (already 3 in a row, so I'm not sure that something will not change again), with a statement that the installation will not be earlier (NOT EARLIER) on the 21st!!! Why mislead people and promise a quick installation if you clearly have problems with the installation time
See original · Русский
2
January 6, 2024
The company simply forced me to write a negative review. We ordered 2 doors in the cafe, it was stipulated in advance that good locks were needed, since guests often broke the mechanism. The company's managers also stipulated in advance that the measurement is carried out by them for a fee, the money was paid by us in advance, the measurement was made by Yurkas employees. As a result, when installing the doors, it turned out that the measurement was made incorrectly, and we need to pay an additional 60 rubles. for trimming the bars. Also, the locks for the doors, which were negotiated in advance, were not completed. The door installer (recommended by Yurkas), made a scandal about the fact that we want to pay these 60 rubles by bank transfer, behaved inappropriately, threatened that he would not cut anything at all (since it was not his fault that the measurement was not correct) and would leave everything unfinished. As a result, after 2 days, the door sill and the casing fell off. The installation was not done efficiently, the measurement was not performed correctly and additional money and nerves were spent. The money was never refunded, as there was no receipt, due to payment in cash, and not by bank transfer (as we originally wanted). We do not recommend contacting this company.
See original · Русский
4
September 26, 2024
Such an assessment is only due to the disorder in the warehouse. No one knows anything, they shift it on each other, but you actually stand and wait. As a result, I had to stand for 45 minutes to pick up the change. And this is after waiting for the configuration.
There are no questions for the girls from the office. The quality is also good.
See original · Русский
March 18
A great place to choose doors and fittings!
See original · Русский
February 28, 2024
The review is negative. In September 2023, 2 urban doors were purchased. Upon pickup, the warehouse doors were provided for inspection. They are packed in a translucent film, with foam around the edges. That is, it is impossible to closely examine the door leaf itself without opening the package and removing all protective elements. No mechanical damage was found on the packaging, and therefore we took the doors away. Subsequently, the packaging was opened by the master and a white adhesive tape was found on the canvas in a place hidden by foam, near which there was damage (tearing of the door covering material). Of course, after contacting the organization, there was a refusal to return, as we took the doors, signed the act, and at the time of inspection we found nothing. There was no answer to the question of how the tape with the mark of the damaged area turned out to be under the package.
At the moment, there is a long appeal process ahead.
The advice to those who still decided to purchase the doors of the specified organization is to be more careful, since the company is not interested in solving the problems that have arisen, refers to the formal clauses in the contracts.
Advice to everyone else - do not become their customers.
See original · Русский
4
1
May 18, 2024
Large interior doors. There is a very large selection. The work of managers is unobtrusive, but they are always ready to help. The only drawback is the location
See original · Русский
3
October 18, 2024
It is better to choose another company. I didn't like the attitude in the Bogdanovich Salon. To Natalia's consultant. There are no questions. It all starts when you want to pay for your order.
See original · Русский
1
December 10, 2024
A large selection of doors. Consultants are masters of their craft. Prices are lower than in other places. There is a delivery. I liked everything. I will recommend it to friends and acquaintances.
See original · Русский
November 12, 2024
The doors are excellent and the prices are good, the only disadvantage is that there are no installers, they give the phones of three people who have an appointment for a month in advance.
See original · Русский
1
March 11, 2024
The presence of a large parking lot, a huge number of TV sets both entrance and interior, fittings. Prices for entrance doors from 800 - 7000 for any budget.
See original · Русский
April 23, 2024
I want to leave a review about the seller of door handles.After her rude attitude, I lost the desire to order doors there.She talked in raised tones, could not clearly answer my questions.Also, door sellers can't really advise and choose a door. I do not advise ordering there, so as not to waste your time and nerves.
See original · Русский
1
July 30, 2024
There is a very large assortment, there are promotional offers, but there are not many of them, I would like to see more, including accessories.
See original · Русский
September 21, 2023
I bought flush-mounted doors from Angelina's manager, the order for two doors took about 1.5 hours, taking into account that we chose them in 10 minutes !
I found an installation specialist after 3 weeks and when the upper bar was already sawn to fit, it turned out that the holes for the hinges did not fit!
It turns out that the manager is Angelina
I wrote out a box from other doors that are more expensive by 200 rubles than those that we needed (the box is already milled for hinges) and since the upper bar is already cut, it can no longer help!!! Write a statement on the website, but since we cut the bar, we can't help you in any way! I say that you should sell the loop bar separately! No, only in the collection of 400 rubles
In general, 570 rubles were paid for a box from the wrong doors, which will go into the trash !!!
As an employee who sold two boxes, an employee for 10 points
How to place an order for the time of 2 balls
For attentiveness and responsibility 2 points
Solving issues 1 point
Beware of the manager Angelina, the 4th in a row is sitting at the reception!
See original · Русский
3
1
January 15, 2024
Everything is fine, but it's a pity that the company does not provide its installers to install the doors. They give contacts to third-party installers who cannot install a door with hidden hinges, others bend the price tag (so I understand that they are not interested in going to install 1 door). The third entry is for March. In short, we ran into a problem (
See original · Русский
August 29, 2024
At least someone would come up and ask... why did you come so far, dear man...
you can't find out the price of the door... accessories separately, delivery separately, installation separately... strange
See original · Русский
1