A terribly unfriendly employee, neither hello nor goodbye. And okay, if it was like this once, everyone has a bad mood, but no, it happens every time you come for an order or a package. I don't like it, there's nothing to work here, there's no need to dump negativity on customers. Next time, the desire is to just leave and come back when another employee is working.
I have been using the services for a long time, and so far I am satisfied with everything. Yes, there is lunch from 14 to 15, and this is a minus, but it is not a big problem. The main thing is that there are always few people and they work every day. The staff is polite. It is very convenient to send and receive parcels.
The most inconvenient lunch time, it used to be 30 minutes, now it has been extended for an hour when the pick-up point is closed at all. Is there really such a stream that there is no time to have a snack during the day? There's all your free time, sit and chew for nothing to do... so not only that, they open up after lunch for a reason
Terrible service pick-up point etc.Rokossovsky, 99, Karina's girlfriend, did not specify her last name, a very unpleasant person.A package arrived in my name, but unfortunately I could not receive it in person, as I was seriously ill.I sent my son with his passport and my own, confirming the relationship, you also need to pay for the parcel, of course the left person will not come to pick it up, she did not give it away.As a result, the parcel lay there until my recovery, as a result, I also had to pay for the storage of the parcel.It feels like the item is deliberately creating problems.I WILL NEVER USE THE SERVICE OF THIS ITEM AND I WILL NOT ADVISE ANYONE
I ordered delivery by Euromail to the 96 branch at the address 3 Minsk Ave. Rokossovsky 99. There were three attempts to pick up the parcel during the day. At 14.05 I was told that they had lunch from 14 to 15, OK, at 18.00 I tried to pick up my daughter using my passport, presenting an SMS from euromail (I also had to pay for the goods, i.e. without prepayment, it means not just a person from the street), at 19.20 I came again and, bingo, at they have a technical break from 19.00 to 20.00 just stuck a piece of paper!!!! It must have been dinner time!!! Terrible service! Not a client-oriented organization, we also pay for delivery to them. You are already thinking whether it is necessary to take it (and at the same time, after 7 days they begin to charge for storage. I don't want to keep it, but I can't take it either!!!
I sent parcels for the first time, the guy at the reception who accepted the parcel explained "on his fingers" how and what to do, where to click on the site.In general, I sent the parcel quickly enough, I figured out the site and the dispatch scheme, I am satisfied with the department.))
Good point, nice staff. Queues can be different, and they can be very long, more than half an hour. One significant drawback is that there is no ramp for the entrance of disabled people with walkers or wheelchair users.
I got on the big queue once. Once, the cash on delivery service did not work. And this is a normal point.
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Show business's response
Н
Николай Д.
Level 12 Local Expert
October 3, 2022
Very poor service . The staff of the department does not know and cannot clarify the internal information.
If necessary , it was necessary to send a package . They contacted the department, the staff said that they could send the goods, but they had to pay extra for the "fragile" service. . I agreed , and the staff packed the parcel. But before the recipient , it came broken . This additional service does not mean anything . And employees can 't pack the product so that it arrives intact . When talking to the staff, they made me feel guilty. The staff agreed , accepted the product , packed it , it broke - it 's my fault . This is the first time I've encountered this.
They reported that for a refund (for paid services and damage to goods ) you need to write an electronic appeal . I wrote , it took 2 weeks , they told me that I needed to write a claim to the department . That is , how , employees do not know their direct instructions . I wrote a claim at the department , the answer came ( registered letter ) that I should get a refund for services and damaged goods . But it turned out to be not so simple . The branch has no information about refunds. There is an official letter , but the information was not passed on to the department inside . And it turns out that the funds cannot be returned . The staff informed me that they should contact me within 7 days. It 's been 2 weeks , there 's no call . I came back to the department , there is no information and I need to write an electronic appeal again . When communicating, the employee cannot contact the office and clarify the information. I have never seen such a terrible service.
If you arrive there at the right time, there are no queues, although you often have to observe, especially in winter, a string of people waiting at the entrance and freezing. Everything is nice and tidy inside, polite staff
A very small room. There are often huge queues, people are standing on the street. It's cold, the employees are freezing, they work in jackets. There is no repair. Sometimes it smells damp. It is not uncommon for a system failure, then the printer does not print, then the program freezes. The staff is always friendly and smiling.
Disgusting branch and Post Office. Information about this may not work day in and day out only on the website. In general, if you expect to pick up a parcel on a certain day, use the services of white mail cheaper and faster.
I picked up the delivery from emall several times. The staff are mostly friendly and nice. There is no ramp, so the stroller with the child was standing on the street