Irresponsible support service! It is impossible to contact the operator. The driver did not answer the call, when he received a call, he said that he could not speak Russian. They contacted him in Uzbek, but he still couldn't explain where he was and asked to cancel the call. It was 04/11/25. Car number 400937. On the next day, funds in the amount of 9999.0 soums were debited from my card. When I contacted the support service, they couldn't explain anything specific or intelligible - just general phrases. I won't use this app anymore, I don't recommend using others- you'll get bored.
Today we ordered a taxi with my son to go to class. But the driver started the trip without us .... Like he picked us up... They couldn't cancel it, because there was no "cancel" label. The trip was on. At the end, the money was debited... The driver did not answer the call. Then he answered and was rude... The support service did not help. They wrote that the taxi was at the specified addresses... I tell them that there was a taxi, but without us... In general, the service is disgusting...
we caused comfort.
I ordered food yesterday. The delivery guy didn't even come to the yard. Although we were waiting for him at the entrance. Cancelled the order. And he left. The restaurant did not return the money. There is no food either. I'm writing to Yandex. They said they would return the money, but they never did. The result of any delivery is doing what he wants. He can take your order for himself. And the company says that the client did not pick up the phone. Although he never called us)))))). I'm in shoke
The worst service. Untrained drivers often arrive. A lot of people from the region do not know the city at all, they drive a long way, skip turns, and are rude. There is absolutely no selection of drivers, the company is not responsible for them, anyone can join and work ((
And yes, the support service is automated, it is almost impossible to talk to a real operator, the chatbot responds with monosyllabic standard phrases.
Good afternoon. Disgusting service . Drivers express the credit of the card . They cancel orders . They threaten to land me . Drivers insult you when you have a card . And for some 13% that they have to pay, they don't like to take with cards. And when you go for cash in more than one car . Or the drivers do not have a deposit of 25,000 soums . You give 30,000 soums. No , there 's no change , yes . The operators do not solve the problem. They calm me down a little . And it 's the same thing every morning .
It's all perfectly arranged in Russia, I went there and I love them. But in Tashkent, such money and such service are terrible . They don 't know the roads . They come in dirty cars , it just stinks . There are a lot of oblasts with them, it's actually scary to drive. I HOPE Yandex will start to solve the problem globally. And it will be like In Russia. AND NOT THIS ONE WITHOUT A CHAPEL
It is not clear at all how the price formation takes place... The operators say that the program generates prices.
Today I am traveling along the route in one direction 8.9 km in time around 09.45, the price came out 19,000 soums Nexia car, in the opposite direction along the same route it turned out 8.5 km, and at a price of 29,500 soums, at a time around 12.30, a similar car is also Nexia ...
Can someone explain how the price formation takes place? ....
Dear residents of Tashkent! Be careful and don't get in the car with Mukhtorov Umid Ravshan. This is an extremely aggressive person who will spin you into conflict, and as soon as you get out of the car, he will cover you with obscenities and try to knock you down. I have been using Yandex services for a very long time, but I have not met such maniacs yet. I believe that it is such individuals who spoil the entire image of the company and should not work in organizations of this scale.
I called the operator once just to clarify what the drivers are worried about, who call and say they ordered a taxi, but in fact they don't listen to you and just want to end the conversation quickly without finishing their words, they just hang up.
In Tashkent, when ordering at the Business rate, the Chevrolet Malibu LS arrived more than once. This car does not even pull on the St. Petersburg comfort plus. There is practically no legroom in the back seat, I am short, and my knees were resting. The quality partially justifies the low cost of the trip, but it does not correspond to the name of the fare at all.
Yandex standards are poorly enforced. The drivers are not trained. one refused to take me at all and dropped me off, saying that he would not go for such money. He named his price. Others consider it normal to ask the passenger the question "What is so gloomy", no personal boundaries. The service does not work very well, you have to wait 2 times more in time than you write. Drivers are cunning or don't understand. They don't arrive exactly. I have to call them. Plus one, cheap. It's strange that I get boilerplate and not always relevant answers to complaints in the application. Compensation has not been offered once!