Wildberries
106 reviews
April 11
An ugly attitude! It started with the fact that the fins and mask were in the opened packaging, the young man found cellophane in another corner from the product itself.
The sandals were packed. We opened them and went to measure them. The size turned out to be large, the second one was not even taken out, everything was folded and returned. The young man took the fins, but refused to take the sandals.:He said that her husband had worn them, stained them, filled them with glue, and such goods are non-refundable.
We were told that if we moved from under the camera to the fitting room, we were required to pick up the goods. Although I repeat, the fitting took place on a stool UNDER the CAMERA, not in the fitting room.
Why should I, as a customer, waste time on some applications and refunds for a marriage if the product was in my hands for 3 minutes and was measured under the camera? I'm attaching something that caused them to refuse to pick up the goods, forced them to buy them back, raised their nerves, and so on. How do I raise the cameras??
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May 15
Everything is not bad, but there is often a queue and packages for the received goods are not always available...clean, polite staff, poor location.
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November 7, 2023
good girls on the issue, friendly, adequate, nimble. it is always clean, there is quite a lot of space inside for both fitting and waiting. the stairs are only a little annoying, slippery, quite steep, in rainy and snowy times it is very scary to walk on it, I would like to put some handrails or stairs with anti-slip material to finish while no one was injured
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7
December 18, 2024
Very friendly staff, especially Marina and Galina. The service is very fast. I always order at this pick-up point. Thank you so much for your hard work!!!
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November 15, 2024
A five-star item. Very nice and friendly staff. Cleanliness, comfort and attention. There is no negativity even with a long queue. Everything is fine.
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August 21, 2024
The staff is polite and friendly, they serve very quickly and carefully.
Despite the heavy workload of the point, it is always clean.
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February 11
Everything is fine, but the girls are slow, the queues are standing, at least they moved a little faster
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1
September 29, 2024
The service is excellent , the queue resolves at the moment, the location is convenient to the house , it is always clean both in the main reception and in the fitting room
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December 1, 2024
I came to pick up my jeans , etc .Rokossovsky 49. I didn't notice the marriage and went into the fitting room. The marriage consisted of a poorly attached rivet on the pocket of jeans . When this jeans model was rejected, the manager Anastasia, with her nails, brought the matter to an end, the rivet fell out (see camera). I had to buy back my jeans. The service of this man is terrible , the tone is elevated. This is the first time I have encountered such an attitude at this point.
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2
May 28, 2024
The best pick-up point so far. It's all thanks to the two girls who work there. They are always very friendly and polite. Even when we came to close, they did not show at all that the whole working day had drawn positive energy out of them.
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3
March 16
THANKS A LOT TO Kirill!!! A professional in his field!!!
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1
June 10, 2024
Excellent PVZ. Excellent staff, I always order PVZ for this solely because of the qualified staff and their approach to work and clients.
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2
March 27, 2024
Karrrrauuuulll since November 21st I can't refund the money..Today is March 27th. I ordered coasters for 5 pieces of jewelry and the writing was gone, the coasters arrived broken and at the pick-up point they were not even accepted at acceptance, of course I did not receive them either, BUT no one is going to return the money.They returned for one, but NOT for the other 4!!!Is this normal eh??To appeals and claims, stupid unsubscription: stupidly wait..the same kind of employees, apparently?? It is impossible to connect with the management, nothing is possible.Calls to the call center are useless, the answer is: we don't know anything, wait, no employee can answer the question of deadlines??
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3
June 8, 2024
The staff is polite, orders arrive safe and tidy, a clean room and a large number of booths for fitting. Thank Kami herself is not in the middle of nowhere
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1
November 27, 2023
The only issuing center in the nearest district. The girls who give out goods are very competent specialists, do everything quickly and clearly, but CONSTANT queues -especially on weekends - are something with something (
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4
November 29, 2023
The pick-up point at 16 Zvezda Ave. is the coolest. The girls cope with the work quickly, always responsive, friendly, especially Polina. Thank you so much for your hard work!!!
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2
2
April 6, 2024
It's all good.
The service is excellent, but queues are almost always there.
The location is convenient.
Clean and comfortable in the fitting rooms.
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5
January 31
A good point, not far from the house
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June 14, 2024
There are no complaints about the people who work there (polite, smiling).I'm shooting one star because there are almost always a lot of people there.
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1
July 9, 2024
Pleasant service, large, four fitting rooms , there is almost no queue, two employees work
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December 28, 2024
Everything is perfect but SLOW!!!!
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1
December 31, 2023
I like that this PVZ has two employees on shift, they do their job with dignity, everything is fast and clear!
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2
March 20
The best point is also near the house
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September 11, 2024
Very polite staff. It's always nice to come pick up the goods.
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November 23, 2023
Very good store, quality goods, fast good service. I advise everyone. Cool store. 👍👍👍
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4
1
November 27, 2023
Polite staff, always help with solving issues, advise in advance about the ways of return, very nice and smiling! I order only for you!
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4
October 25, 2023
There are almost always a lot of people and not enough space to queue at the PVZ, so 4 stars.
Although the girls (employees of the PVZ) always work very quickly and well.
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4
1
April 14, 2024
Super cool staff, it's a pity that I don't live there anymore, everyone will tell me and help, top
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3
August 12, 2024
Fast service, smiling and attentive sellers.
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August 17, 2023
The best pick-up point of all. Polite and unobtrusive communication, caring attitude towards customers. Thank you for your work!
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4
1
July 7, 2024
A good point,I often go there,excellent service for both the first and second shifts,beautiful girls who know their job,10/10,
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1
July 27, 2023
Eternal queues, boorish staff who do not want to move once again. If it is necessary to return the goods, then this is a whole quest and definitely not at this point. Go through the seven circles of Hell and go to the other side of the city
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1
4
November 5, 2023
The queues are long, but the staff is very friendly!especially during the full load, when it is especially difficult to be friendly)Well done!
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4
1
January 13, 2023
Excellent pick-up point. The staff is always polite and pleasant to talk to. Comfortable fitting rooms. The staff serves quickly. The comfortable room is also pleasing
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5
January 6
The standard point
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February 23, 2021
It used to be much better! I ordered gloves for myself and accidentally chose the wrong address, in general, another city, as a result, I wrote to support, they did not respond soon, and said that the order could not be canceled, because more than an hour had passed, I had to wait until I picked it up there! complete nonsense! Am I going to another city to get gloves? why can't I cancel an order made by mistake or make adjustments? Why can't I call you?
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2
5
January 16, 2024
Very good service. Friendly staff.
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4
February 16, 2024
Wonderful staff, always nice to come
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1
March 9, 2023
the most polite people work here , they always welcome you , everything is always clean , neat , I love it
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6
June 20, 2022
Very bright, clean, cozy place, The girls managers are very friendly, smiling.orders are on time.. I recommend
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4
April 26
Everything is normal.
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January 10, 2024
Convenient location, spacious room
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3
March 16, 2024
Nice workers, but there are long queues in the evening
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June 15, 2024
A good pick-up point, although there are always a lot of people there, in demand
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January 13, 2023
Everything is fine. I often come, the girls who give out orders are always courteous. There are many places to try on.
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December 7, 2020
The system first pays, and then see what came is not very pleasant. It would be more convenient to order, measure and then pay.
A constant feeling of fraud, I stopped ordering goods.
0 stars.
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4
1
December 26, 2021
Convenient location. There are no complaints about the work of employees. There is a small wish - to put an anti-slip coating on the stairs
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4
1
June 20, 2021
A very good pick-up point. The girls on the issue are very responsive, they will always help! They know by the name of the visitors)
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3
November 5, 2023
A very nice girl works, polite, an expert in her field!
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3
January 6, 2024
I ordered the product and will not receive 79739625, it was ordered on December 20.
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3