Southwind Airlines
607 reviews
August 29, 2024
This airline company is a nightmare! I purchased roundtrip tickets Arkhangelsk - Antalya - Arkhangelsk for July 19-August 17. 9 days before travel I received an email from the company that both of my flights were canceled. They promised to refund my tickets within 13 days. At that point I bought new ticket from Saint Petersburg to Antalya and back through a different airline company. 23 hours before departure I received an email saying that my flights were restored. I already had my new tickets, and it was obviously I could not take flights that were restored. I submitted a claim for refund and sent a couple of emails asking about my refund as it was airline company fault but received nothing but silence! All my emails and complaint were simply ignored. I even tried to call their customer service, and they don't pick up the calls or forward them to the voice mail. Of course nobody called me back! it has been more than two months of me trying to get my refund or any answers to my questions and I didn't not get any responses and refund from this company. This was my first- and last-time booking flights through this airline company. Other people who managed to fly with this airline company are probably just lucky. I will not take that risk again and will never book anything through this airline company again.
5
October 20, 2024
Ticket were purchased for flight 2S-114 St. Petersburg-Antalya on 10/12/2024. The day before the flight, I found out that this flight was not on the departure board and did not exist! There was no warning about the cancellation/postponement from the airline! I contacted the support service, no answer!
I wrote a claim for a refund, no answer!
DO NOT USE THIS AIRLINE!
3
1
September 29, 2024
It was amazing all cabin crew are professional and nice airline
1
February 2
We flew in September 2024.Moscow-Antalya.
The planes are comfortable and large.
Of course, as usual, there is little space between the seats, but in comparison with other airlines it is normal.
The crew is Turkish,the FAC is Russian
Take-off-flight-landing on 5+
Minus:During the 5-hour flight, only drinks are offered in limited quantities and once.And yet: the aircraft commander was introduced in English and Turkish, but not in Russian.And even though it's clear to us, it hurt our ears a little.
In general, it is a good airline with a relatively "fresh" fleet of aircraft.It wasn't scary to fly))
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8
1
October 3, 2024
Excellent crew. My husband and I are very happy. We flew to Dalman from Sheremetyevo and back. The pilots are great, they take off and land softly, they know Russian. The staff is friendly, some also know our language. Brand new boeng, clean and pleasant interior, comfortable chairs. There is a snack menu, for little money, we took chips for 300 rubles. Water is provided free of charge, for a 4-hour flight, I think no more is needed. In general, I recommend the South Wind aviation company.
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10
8
October 8, 2024
We flew 8.10.24 Yekaterinburg-Antalya, flight 126S. Departure on time is almost + 15 minutes, a wonderful flight, attentive, courteous staff. Separately, many thanks to the pilots for taking off and landing, so imperceptibly and gently I have not yet taken off and landed, bravo!
There is no food on board, only for a fee, they give us water, like 2 times. We knew about it, took sandwiches with us to the airport, bought 3 bottles of 0.5 water and did not experience any discomfort.
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13
1
October 7, 2024
Flight 2S 113 Antalya - Saint Petersburg departing 06.10.2024
Many human thanks to the Russian-speaking girl at the registration with a tattoo on her neck.
She's doing a great job! People forget that the main purpose of the airline is to deliver passengers safely and reliably.
In conditions of stress, scandals and noise, this employee retains an amazing composure!
Regarding luggage, one suitcase for two weighing 18.8 kg and a hand luggage weighing 17 kg did not cause any problems.
The plane is noisy and shaky, but this is a problem for all Boeing 737-800.
We flew on the same plane with Turkish Airlines, it was much, much worse.
Stewards are cute. They poured as much water as they asked for.
The captain is Russian-speaking, he talked everything through and apologized for waiting for the landing.
In general, dear Soothwind employees!
Thank you all! Write out a huge bonus to the girl from the reception desk!
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7
1
October 21, 2024
We flew Moscow-Antalya, Antalya-Moscow in October,
After reading the reviews, they were afraid to fly.
Check-in, takeoff, landing, everything is fine. Only the luggage was waited for a long time in Antalya, but not critically.
Normal staff.The pilots are our guys. Water without restrictions.
The fellow passengers who ran around the cabin back and forth were enraged, they did not pay any attention to the stewards when they asked them to sit down and fasten themselves in the turbulence zone.
People, it feels like crossing the Russian checkpoint you lose control of yourself, it's a shame!
As for the advantage, read the rules for combining luggage, and you will be happy.
As for feeding, you can live without it for 4 hours, you took bars with you, you didn't starve to death.
Those who are going to fly, do not worry.
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29
January 17
After reading the negative reviews, I was worried before the flight. In vain. I flew to Antalya for New Year's Eve. The planes are new. The flights went great. I've more than met the baggage allowance. In addition to the women's backpack, you can carry an 8 kg bag in your carry-on bag. Plus luggage for 10. You have to pay extra for the rest, but it's in the rules. They didn't weigh my bag, just my suitcase. The star was removed because on the airline's website you can pay for a selected seat only with a Turkish card. Other cards of foreign banks do not work. You can also buy a seat at the reception, but it will be twice as expensive. Well, the lights are on all the time. It's tiring on a night flight. Only water is free on the plane. The rest is expensive. A sandwich with tea will cost $12 in cash. But you can buy water and food in advance at the airport. And this is also known in advance. Departure on time, arrival 20-30 minutes earlier, which also pleased me.
The St. Petersburg-Antalya-St. Petersburg route. The queues are long for registration, but passed quickly.
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6
1
November 15, 2024
Before the flight, I read a lot of negative reviews, I was very afraid to fly with this airline, but everything turned out to be much more positive. We flew from Moscow to Antalya, the flight was delayed for only 30 minutes, I took seats in advance, there were no problems with luggage. It was quite cool on the plane, even then they got sick. In general, we flew well. From Antalya to Moscow, there was no delay, I also took paid seats, keep in mind, if you buy seats on the site, then you can go to the Select counter, there is no queue at all, they did not find fault with the luggage, there was a preponderance of 1kg, they did not say a word. The plane was more modern, clean, the only thing I felt stuffy in this plane, I asked several times to make it cooler, they did not. What angered me the most, we sat with our seat belts fastened for an hour and a half, although the plane was flying smoothly, I was with a small child, he wanted to go to the toilet, I asked the stewardess if it was possible to take the child, to which she said no, and she did not fall for any of my persuasions. Sorry, the child had to pee in a bottle! Well, she was at hand. This moment just surprised me very much, because children are always allowed to go to the toilet and there have never been any problems with this.
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4
10
January 15
We flew from Moscow to Sharm El-Sheikh with refueling in Antalya and back, as well as with refueling.
A good low-cost airline. We bought comfortable seats in advance on the website, because my joints are sore and I wanted a lot of space in front. The 1st row cost about 2700 rubles per person, the 2nd row - about 2000. I read in the reviews that they mess up at check-in and give seats in different parts of the cabin if you don't pay. This is not the case: I did not see a single dissatisfied passenger either at check-in or on the plane.
Luggage and hand luggage were weighed in Moscow, hand luggage through a calibrator. Neither one nor the other was weighed in the Charm, there was no calibrator.
The staff is friendly. Turkish girls are beautiful. Despite the fact that the round-trip ticket was without food, they were given a sandwich, cola/sprite/tomato or orange juice/tea/coffee once for the entire flight.
The planes are fresh.
The flight to Egypt was clearly on schedule, and the return flight arrived in Moscow an hour later: there was a delay in both Sharma and Antalya.
5* in the rating, of course, does not mean that South Wind is an Emirates-level airline. It's just that the flights were no worse than expected.
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5
October 13, 2024
We flew on 01.10.2024 from Sharik to Antalya by charter.
Positive:
- the flight was not delayed and took off on time
- the plane was a Boeing, the plane was clean, the staff was friendly
- water was provided on demand, there were no problems with it.
Of the minuses, I have nothing to note, since this is a charter. Complain about the lack of food (they have not been in the charters for a long time), the small distance between the rows (this is always the case in charters), the possibility of changing the departure (this is a common thing in charters and on the airport's website you can always see information in 12 hours).
General:
Before departure, I read a lot of negative reviews and it was scary, but as a result everything went well without any problems.
Azur flew back, the difference was only in the plane and in the Russian-speaking staff, otherwise he did not see the difference.
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7
October 9, 2024
Excellent airline,clean, good, comfortable,good-quality planes,attentive flight attendants,soft takeoff and landing, I am very afraid to fly, but there was no fear here, no delays, I recommend this airline. Thank you!
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5
October 12, 2024
The airline's goal is budget-friendly and safe.
I flew on the Moscow-Antalya flight 01:05
Boeing 777-300
Takeoff and landing with a bang, the flight is calm, the pilots are well done
The flight attendants were doing their job.
Yes, they didn't feed you - but you're not eating on the plane..
This is indicated on the company's website..
The only thing is*
The seats in front are too close.. with a height of 167, it was not comfortable, my legs were resting
Here it would be fashionable to reduce the number of rows by a couple and everything would be super 😊
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4
October 29, 2024
We took a tour through anex tour, the tour operator immediately warned that this airline does not feed, Ala Russian Victory to take food with us, we took baby water and juices, sandwiches, cucumbers, bananas and apples, passed all customs inspections, did not force us to throw anything away. There are restrictions with luggage, read the dimensions carefully on the website, especially with hand luggage, weight and dimensions. Backpacks and beach bags will pass into the salon without a problem, if they enter the calibrator, we took 10 kg. Suitcase s for the child, suitcase M for 17 kg. we combined the luggage with my husband without any problems. And there was also a carry-on bag, a child's backpack, there was food and juice, water. The beach bag, and the three of us have shoulder bags, no problem. For which I lowered one star, the flight from Moscow to Antalya was delayed for 2 hours, only water was not offered a snack, water is given on the plane without restrictions upon request. There was a queue from Antalya and they stood for more than an hour for check-in, taking those who paid for seats on the plane in cash dollars at the airport without waiting in line. We bought seats in advance in Moscow through the round-trip website, so it turns out to be much cheaper when you take them in advance, a week before, and not the day before departure, I asked the tour operator to send the ticket numbers as soon as possible. We also bought additional luggage for 10 kg. It also comes out 2 times cheaper than at the airport or 2 days before departure. We left the hotel at night, there was no delay back, the landings were all soft, we also took food with us, water and juices. Even the customs officer in Turkey missed 1.5 liters of water and said that you can take it with you. The child wanted pepsi, it tastes better there than ours. And they also carried it in their hand luggage without any problems . Therefore, there were no problems with the flight and luggage. You can fly safely for 7-10 days with such baggage restrictions of 10 kg. Luggage and 8 kg. Carry-on baggage. There is enough space between the seats, there was a smaller plane to Antalya, and there was even more space between the seats for 457 people.
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October 17, 2024
We flew to Antalya from Sheremetyevo. The flight went there without any problems at all, although it was delayed for 45 minutes, so we arrived at the hotel after 9 pm, the flight was at 13.50. There were 4 people: 3 adults and a child of 11 years old. From the luggage:3 suitcases of 8 kg, 14 kg and 16 kg each. At Sheremetyevo Airport, they weighed as a common baggage, and packed 40 kg for four people. The flight is normal, we took sandwiches, but they only give us water once... But the return flight is a tin... At the airport, a man runs around at the counter and checks who has the upper hand. We had the same luggage. They began to say that there is no such norm for a child and two suitcases have an advantage, pay $ 50. To the words, how can you let us out of Moscow with the same baggage - "this is not Moscow, this is Antalya! Either pay, or buy a suitcase there and lay out 10 kg for everyone... I had to pay extra, but there was no limit to the excitement, they spoiled the whole mood from the vacation. The plane was the same-a Boeing 777-300, but the cabin was terribly uncomfortable, there was very little space, the seats were hard, half of the plane was flying standing up. I don't want to fly with this company anymore
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6
1
January 18
January 2025 We flew from Sheremetyevo to Sharm el-Sheikh, with refueling in Antalya. I liked everything. The plane is large, the distance between the seats is quite decent. Indeed, there is no online registration, but the families were not separated, they tried to seat everyone next to each other. The ticket said no food, but nevertheless they offered sandwiches and drinks. The flight attendants do not all speak Russian, but they understand and try to solve the issues. The aircraft cabin is clean. Well done pilots!
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December 12, 2024
Thank you, we flew better. It's hard for guys to sit in such chairs for 7 hours, thanks for being able to sit next to the family, maybe it brightens everything up. The flight attendants are normal, friendly. But there is so little space ! Even near the toilet, it's already cramped for three, there aren't many back seats yet and you can stick into the toilet, but this can't be fixed.
The sandwiches are not tasty, poor ones.
But all the disadvantages will brighten up the advantages of Turkey))))
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3
November 8, 2024
We flew to Turkey from Chelyabinsk and back on a boeing 737 MAX 8, the plane is new, there is a legroom both at the beginning of the plane and in the tail. I took off without delay and back and forth, arriving earlier than the scheduled time, landing smoothly despite unstable weather conditions (there was snowfall with strong winds). Yes, they don't feed, yes they offer paid noodles and sandwiches, yes it smells, but it's all said in the rules of the AK, so there's nothing to be surprised that they won't offer food for 5 hours, people take food with them, by the way, it also smells differently. Water can be brought a second time on request. I take off the star only because filling the plane at check-in starts from the tail, I think this logic is strange that people who took care in advance will get less comfortable seats in the tail.
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3
November 25, 2024
The purpose of any flight is to get from point a to point b. The company is coping with this, but the question is how open! Problems and misunderstandings are constant!!! Starting with dancing with tambourines on the size of hand luggage, suitcases, disputes over surcharges. If a representative approached you in Antalya and offered you a paid check-in without a queue (which they also create without opening the registration in 3 hours) and you refused at the same time - get ready .... The plane is shaking violently, and it's not about turbulence, which they declare for 1.5 hours. At the same time, they close the toilets, but at the same time they trade from carts (during turbulence!). As soon as you point out a problematic issue, everyone's knowledge of Russian, English, German and even Turkish is knocked off :)) it was the first time I managed to fly with this office, but I know for sure that it was an extreme time!
Important:
The weight of 10 kg per suitcase is summed up to a maximum of 19.900 and counts as two seats if you are flying as a family. I had 5 tickets, two suitcases with a total weight of 40kg150g. Counted as 5 places.
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2
2
October 30, 2024
An excellent budget airline. I've also read terrible reviews here about rudeness, flight delays, and so on. It was scary. But in the end, everything went more than smoothly. The four of them flew together, landed there and back together. They were carrying water. The staff is polite. There are no problems with luggage either, everything is as specified according to the norms. It is not necessary to carry suitcases of 30 kg if, according to the rules of the airline, you can only carry 10. The fact that they are not fed is how they warn about it in advance. We took everything with us. The plane is big, we flew comfortably. Takeoff and landing are soft. In general, I can recommend it. Personally, we liked everything.
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9
October 23, 2024
Charter flight Antalya Ufa. We were flying a family of 4 people, two adults and two children aged 6 and 11. The flight was without delay, we packed our luggage, two suitcases, weighed them at the hotel, they weighed 15 and 20 kg, which does not exceed the norms. But they showed 15.500 and 20.800 on the scales, we were convincingly asked to pay for the excess of 800 grams, or to shift some things, we had to unpack both suitcases, and shift things, after we were the last to come over, and again the excess was 400 grams, and again the same thing, PAY EXTRA! I have already said,, Are you mocking us, because of the 400 gr to pay extra, we are taking money to your country,, The answer shocked me, ,, You did not bring the money to me,, After casually threw the suitcase on the tape! Upon receipt of luggage, one suitcase was completely killed, as if they had danced and kicked on it on purpose, I think this was not without the participation of this manager. I would have written a claim, but unfortunately an Intercity taxi was waiting for us! It's stuffy and hot on the plane, the children cried a lot and got hysterical. we flew for 4 hours and 40 minutes. Only water was given for free. Tea, coffee and juices were paid! Draw conclusions about who is planning a flight with this company!
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10
9
October 23, 2024
If the Turkish all inclusive system has its own antipode, then this is the Turkish airline Southwind. I have never seen such misery among air carriers before. Tricks with luggage frames are no longer surprising, hand luggage is looked at as a source of basic income (with hungry eyes). If your entire bag does not fit into a free small frame, money will immediately be charged, as with me. There is no power supply. It is clear that when binding for a duration of 4 hours and 40 minutes, you do not have to count on hot food, but they do not even give a minimum dry ration. Do you want drinks in the form of tea, coffee, juices? Forget it. But do not despair, you can buy something to chew and drink on board at a price even higher than at the airport. The only thing that shines for you was announced by the stewardess over the speakerphone: "Dear passengers, in a few minutes we will be ready to offer you water as a compliment." I was upset after that. Thank God that they also don't call the oxygen coming into the cabin a compliment. Otherwise, it would have turned out nicely - as a compliment from our airline, we offer you a free breath of air. In general, this office is just an impenetrable bottom, it can't be worse in principle.
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10
6
November 8, 2024
There was nothing to complain about: there were no delays, the crew was international (Turks and Russians), was a little tired, but polite.
The planes are a bit old (ours was 20 years old), there are no multimedia buns, but the main thing is that they fly properly. She took off the star for the fact that the food was paid, the water was "as a compliment", and the ticket price was like Aeroflot's :)
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2
October 24, 2024
I've never had such a horror before. The young man and I bought tickets and paid in advance (!!!) places nearby (K and J, near the window and in the middle). When we boarded the plane, we realized that we had been given seats K and G! Either the woman who gave out the seats does not know English and confused G and J, or she is inattentive, or something else. As a result, Turkish Stewart said that we could sit together anyway, since we had paid for these seats and bought them in advance. He said if we had any problems, he would solve them. Then two girls came, one had a seat J (which we paid for in advance, but they didn't give it to us at registration) and they made a scandal that they wanted to sit in this particular place. The Turkish Stewart did not solve the problem, the Russian Stewart came, began to threaten us that my young man and I would be kicked off the plane (!!!) for sitting in seats that we had bought in advance and did not want to vacate them! How is this possible? We asked if we would get a refund for this, to which he said "They probably will." What does "Probably" mean? We invited him to see if there were other seats available together, he said that now we should sit in the seats that we were given at registration! That is, we were not even offered to sit together at least in other places. He did not want to solve the problem in any way, only threatened that we would be kicked off the plane. Southwind do you want to take money from people and not give anything in return? It was also very cold, very hot, and generally uncomfortable during the flight. Bottom line: I do not recommend SOUTHWIND to anyone, avoid it.
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4
5
October 7, 2024
We flew in September from Moscow to Antalya, the flight was at 1:10 a.m. We read a lot of negative reviews, if there were positive ones, we thought they were bought. Probably, as many people will think about my review now! But... to our surprise, everything went perfectly!!! We registered quickly! The girls are very cute, friendly, understanding!!! Thanks!!! I had an overweight of four kilos, they didn't charge me any extra! Thanks!!! At the request, they were given good seats on the plane! Thanks!!! We flew out on time! We flew perfectly!!! Thanks!!! Yes, they didn't feed me! But I checked: no one died of hunger!!! So next time I will be happy to fly with this airline!!!
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2
2
October 16, 2024
I bought a ticket 2 weeks in advance for a scheduled flight on 02.10.24 00:05 from Yekaterinburg to Antalya. I bought it on the official Southwind website. I arrive at the airport and find out that the flight was postponed 9 hours earlier and has already left a long time ago. There were no notifications about the postponement, it did not even occur to me that a regular flight could be taken and rescheduled for an earlier time, so I did not monitor the changes per day. I wrote a claim on the airline's website, but as I see from the reviews, it's useless. The company throws money at everyone right and left.
16.10.2024. I was able to return the money through a chargeback at my bank, from where I paid for the tickets. I wrote in the chat that I want to refund the money for the service I did not receive, provided the PDF of my ticket, a screen when the plane left, a bank statement about the payment. They returned it in full.
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12
1
November 22, 2024
My husband and I will never fly with this company again! They reschedule flights as it is convenient for them, not for customers! We specially chose the daytime flight time, bought tickets in advance and for a lot of money, despite the fact that this is a low-cost airline! We are not young people and sleep is important to us, but they postponed our return flight to 6 a.m. (which means the whole night at the airport)and even seven hours ago!!??? How is this possible??? As a result, our rest was shortened by seven hours, deprived of a night's sleep and health! At the same time, the company did not offer any choice, usually companies offer some choice in case of flight postponement, but here is the fact and that's it!!! And the tickets were very expensive, but the company does not take this into account!!!
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5
2
October 21, 2024
To be honest, I have long been used to the fact that airlines turn flights into instruments of torture year after year in pursuit of profit, but here it is with special cynicism. The only ball is for punctuality, back and forth minute by minute... it all started with luggage: we have three seats, each 10 kg, but as it turned out, you can't take 2 suitcases of 15, maybe only 10 and 20, allegedly when combining one place burns down, what is the logic at all It's not clear, the plane is carrying our 30 kg anyway, we had to shift it. Moreover, this rule is not written anywhere.
The flight was at night, not only did they not turn off the lights to sleep, they also constantly advertised their paid doshirak into the loudspeaker and drove it, not letting the children sleep ... 3.5 thousand seats in one direction, additional. The luggage price tag is also horse-made. In general, I recommend taking normal airlines right away, and not chasing imaginary discounts. From the service, only 1 glass of water, no blankets, although it was cool enough, no blindfold is provided. There is no stewardess call button either.
Registration from Moscow Time was more or less cultural, and the Turks were openly rude, found fault with every gram of the advantage, several people brought to tears. A couple at a respectable age were forced to transfer from one suitcase to another for 1 kg of excess weight (although the amount was within the limits)
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4
November 10, 2024
The staff is disgusting, especially Goghan, like that's the name of the flight attendant. It all started at the check-in desk in Moscow for a flight to Antalya, where I was standing with my child at the check-in and then this employee just comes and puts his suitcase on the scales in front of us, to which the employee explains to him that he has a client and I also ask him if anything bothers him? He didn't even apologize for that. I asked him, since he did so, to put my suitcase on the scales, he refused, it seems that he does not even listen to what is being said to him. Until his colleagues said, once you've failed, put the client's suitcase on the scales. Then he put it on. Next, he also served my aisle line, when I put things on the top shelf, I asked him not to close as much as I wanted to put another bag, he took it and closed it. Then, for some reason, he put water on the child's table, although I did not ask him and the child was going to sleep. After that, when we began to sit down, he came up and told me to put the sleeping child down, although I strapped her in, but for how long the child was sleeping, I could not wake him up so that she sat down smoothly. Then I still tried to put the child down as soon as I unfastened it, another flight attendant immediately ran up and said fasten the child. In general, the staff is some kind of horror, instead of helping, they do absolutely the opposite.
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1
2
October 27, 2024
As an aerophobe, I can say a big thank you to the company, the plane and the pilot for a calm flight) I liked that the plane is big and runs like a tank. Before writing down the shortcomings of baggage, check-in, on-board meals, etc., do not be lazy to read the rules on the company's website and then there will be no questions in the process. For each person, 1 suitcase (bag) in 10 kg, you can combine only 10+10
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2
December 8, 2024
On 10/21/2024, at about 16-17 o'clock, when checking in for a flight, it turned out that we had a total overweight of 8kg at the baggage weighing in window 230.
They showed us the price list and pointed to the line $75. The price list was in English. When we wanted to take a closer look at the price list, one of our employees took it away from us. It was not possible to quickly navigate in a stressful situation. We believed the employee, because we considered him competent in this matter.
We only had money in euros. We offered to convert it into euros and pay €70, because the euro exchange rate is higher than the dollar. The airline employee replied, "No, give me €75." The person was misappropriated funds in the amount of €5, this amount was not taken into account anywhere.
Naturally, taking advantage of the fact that there was a large queue, we had to agree. They didn't give us any checks or documents.
As a result, we gave away all the money we had and went hungry to wait for our flight, despite the fact that they didn't feed us on the plane either. This event ruined the whole impression of the airline and the vacation.
Upon arrival, I went to my personal account and saw that the employee had issued the following:
Passenger 1 - overweight up to 20 kg - $ 50.
Passenger 2 - weight gain up to 15 kg - $25.
Why did the employee register a preponderance for both and why did he choose up to 20 kg? We fit into the tariff "Overweight of the main piece of luggage up to 15 kg and up to 203 cm" - $ 25.
In total, €55 was illegally appropriated.
They do not respond to the appeal (it has already been 20 days), I will contact the OCPP and Rospotrebnadzor.
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1
1
October 2, 2024
Frankly speaking, after reading the reviews here, I was somewhat concerned. Absolutely in vain. It seems that people wrote negative reviews about another company, because charter flights with regular flights of the same company were so different, or there is a catch from competitors, I don't know. I flew at the end of September 2024 from Dalaman to Sheremetyevo. Check-in, baggage check-in, boarding the plane - clearly, quickly, conveniently. There were no quibbles with either luggage or hand luggage, there were no frames for stuffing backpacks. The plane was clean, the plane was fresh, the temperature on board was normal. The flight is calm and comfortable. Baggage collection is fast, water was distributed on board upon request. There is no power on board, but it was immediately clear. From a micro-test tube - all the staff speaks only Turkish and English. Given that the airline is fully focused on flights to Russia, it is logical to take at least half of the Russian-speaking flight attendants. Well, it's just out of wishes
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2
1
November 2, 2024
I really love holidays in Turkey, and when I have a choice, I will not fly with these airlines.
Flight 2S125, 01.11.2024 at 20-45.
1. Registration started very late.2-12 hours before departure.
An unpleasant woman who does not greet was registered, when asked to give a place with a window, she says in perfect Russian that she does not understand.(very unpleasant).Then it turns out that we have the advantage.All this takes place in very unpleasant tones.As a result, in order not to take out their nerves, they decided to pay a preponderance of 50 rubles.And this wonderful drama put us in the back of the plane.
2. Decent airlines at least offer tea for free, here only a little water for the entire flight - the rest, terrible sandwiches for cash.Tea 4💸.
3. In general, the plane is clean, the seat is comfortable - 4 minus.
4. The crew was generally pleasant, if you do not pay attention to the fact that for some reason I interfered with the flight attendant when I was looking for my things before the rest of the passengers had not boarded the plane yet, a couple of times she nervously told me - SEat down!
5. It was cold on the plane, the toilets were not very clean.
In general, it's like that!There was an unpleasant aftertaste after the flight.
6. The crew commander was wonderful, at the end of the flight he said goodbye to everyone with his good-natured snow-white smile.
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5
October 21, 2024
We flew to Antalya and back on a Boeing 777. On the plus side, we managed to sit in seats with the ability to stretch our legs in both directions, there were 6 of us, there were no problems with seats at the reception, they placed us comfortably, taking into account the wishes.
Among the disadvantages: the return flight caused a negative by the fact that passengers were not cleaned in the cabin before boarding, they were not vacuumed, I found a forgotten phone and a lot of garbage in the pocket of my chair. The chairs were covered in crumbs.
We sat closer to the tail, the cabin air conditioning was replaced by its absence, i.e. throughout the entire project, the temperature in the cabin dropped to 10 degrees, then the air conditioning turned off and the temperature gradually increased, the bonus was the lack of air.
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October 8, 2024
We flew with this airline in August of this year. The flight was from Sheremetyevo, at 0:20, in my case everything went exactly according to schedule. There were no problems with water during the flight, they were given out at the first request without restriction. The return flight was from Antalya, an evening flight, also without complaints. After reading the bad reviews, I was already mentally preparing for the worst, no no, everything is as usual with other airlines.
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2
October 20, 2024
Moscow-Antalya-Moscow. There are Turkish stewardesses doused with sweet perfumes to the point of nausea, a dirty plane, half a glass of plain water for free for a 5-hour flight, the rest is for money. It's already a terribly dirty plane back. There was trash behind the J K chairs in the 8th row: pieces of food, napkins, cups. There is also food and scraps under the chairs in front. The distance between the seats is hard to bear with a height of 164.
There is a misunderstanding with the baggage allowance. When buying a ticket, the standards of 8kg of hand luggage and 10kg of checked baggage are indicated (mockery of the resort guests) at check-in they said that 20 for each, and we also paid extra, it turned out that we had as much as 50kg of checked baggage for two!! Such important information is contradictory.
On the plane, offers to buy something on board were shouted several times and carts with this stuff were rolled. The flight was at night, they woke everyone up with this fuss! This car has zero customer orientation. God forbid, we will have to fly them again
. P.S. Departures / arrivals without delay. And thanks for that.
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2
1
February 9
We flew on a flight Yekaterinburg-Sharm El Sheikh - Yekaterinburg, with refueling in Antalya.
We are more than satisfied with the flight, the work of the crew and the flight attendants.
The flight is without delays and overlaps.
The planes are in excellent condition, but what can the Turkish company say, everything is clean.
I just want to apologize for the compatriots who, like pigs, leave behind a lot of garbage. What a shame!
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3
November 4, 2024
Everything is like everyone else's. After reading reviews about the cold on board, we dragged jackets, hats, etc. with us - no need, hoodies or sweatshirts are enough. They don't give you water - it's also not true, they give it, they just don't deliver it a second time, but so go yourself and pour as much as you need. Regarding the weight of luggage, everything is written in the company's rules, but there are also those.. who hasn't read the rules. But because of these personalities, misunderstandings and scandals occur during registration. Well, if a man drags a full-scale suitcase into the salon and points to the weight of 8 kg...of course, the Turks are furious... and we, standing in line, are also furious. They separate passengers, demanding to pass a paid check-in - they also did not collide... There are 550 people on board the Boeing 777-300, the company simply does not have time to force everyone to register for a fee! One of the unpleasant and unexpected things is that they were taken from a hotel in Turkey in 5 and a half hours. But this is also not a whim of the airline, because they started registration in the prescribed 3 hours. So it's about the receiving side. The buses were only in Turkey upon arrival. And so for such a number of passengers, of course, there is a pipe to Sheremetyevo, there and back, and from Turkey.
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3
February 5
07-18.01.2025 Ekb-Antalya-Ekb. There's a Boeing, back an airbus.
I could not register online for a fee, only for free to the place at the emergency exit (the backrest does not recline). When contacting support (just write), they replied that this function does not work on the site. Why is that? The Boeing, of course, is more convenient than the airbus - the handle compartments are such that they allow you to stand tall and in the middle seat. The airbus is more crowded. For several years now, charters to Turkey from our region have been offering only drinks, more often only water. Not critical.
What I didn't like. At the port of Antalya, it was necessary to pay for the preponderance. I wanted to pay with a qr code, but they said only cash. AK doesn't have a terminal. Well, how's that??? I had to make purchases to the ATM in the arrival area, and pay another commission for cash withdrawals. At the same time, no receipt is given. What kind of fees? It feels like this is not an official fee, but some kind of additional income for the employees of AK and the airport. For this -2*
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November 18, 2024
We flew from Antalya to Sheremetyevo. Takeoff and landing is great, but the service is such a big minus they don't speak Russian or don't want to understand, they asked for water, it got bad, they didn't bring water, although they grew three times, I had to go for water myself and then the steward remembered an hour and a half later... In the stuffy cabin, the girl felt sick until the man just yelled at them, then they did something to turn on that it became at least something to breathe. Russian Russian is not being transmitted in Turkish and English, although the entire plane is practically Russian. The Stewarts need to learn RUSSIAN since they are building a business in Russia!!!!
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4
November 3, 2024
I very rarely write negative reviews, but I'm not lazy here. This is probably the most terrible airline, or we were so unlucky. The first one began at Sheremetyevo airport with the postponement of the flight, although this was the time they chose. But come on, there is no charter issue, we waited 3 hours, it's not scary ... at the check-in with luggage, the problem began, which usually happens after departure from Turkey, usually if the 2nd place and the weight of the luggage can be summed up, i.e. 20 kg of total weight is allowed, but attention was not there. At the check-in desk, we were told each suitcase is up to 10 (we have a large and childish weight of about 18-19 kg), we tried to be indignant and prove, an airport employee answered us with such a stupid airline (as if) I really had no questions for her, since this is not an employee of the south wind. We resigned ourselves to paying extra at the checkout, we thought this is not the main thing, the main thing is a comfortable and safe flight.... I'm silent that we didn't clean up the garbage ... water as a compliment, the seats are stuck in a huge Boeing for 600 people, the distance between the seats and the backrest is not convenient for the passenger sitting in the back.... And that's okay too..... and that there is no call button either, and when I was with a neighbor, she came up to ask where to throw the garbage, she was answered by pressing the red button, well, which is not there, that is, they also mocked … But the company declares and positions itself as safe flights.... Well, I'm sorry.... On landing, it seems that something broke, of course I'm not an expert and I can be wrong, but something was clearly with the pressure stabilization in the plane.... Because everyone's ears hurt like hell on landing... the children screamed... everyone held their ears and said they hurt terribly... I fly often once a month for sure, but this was the first time.... My ear hurt like hell and I had unpleasant sensations all week. Having already approached when the plane sat down to the flight attendant and pointing in their ear, they pretended that they did not understand.... Probably my ears hurt 😏 And my child complained of ear pain and cried .... And everyone who came out talked about it, that is, we are not the only ones. We were returning back, unfortunately, again by this airline, we were ready for everything.... But thank God this board turned out to be better, we flew normally, despite all the problems with luggage ... we were ready to pay extra for the excess, but here's the thing, I use a foreign visa card and I will pay with a card, but they only accept cash … What kind of company is this anyway 🤦♀️🤦♀️🤦♀️🤦♀️ they do not accept payment by cards , but accept cash or transfer to a Sberbank card 🤣I did not come to buy potatoes on the market, of course they did not even write out a check .... I do not recommend flying with this company at all... the goal is not to fly passengers safely, but to make as much money as possible....
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3
February 11, 2024
A very good airline. I am an aerophobe) the flight attendant showed with all her appearance that everything was OK, the flight was normal. She was IMMENSELY friendly. Smooth takeoff and landing.
I'm glad that I didn't fall for the reviews and tried to fly with these airlines.
If someone needs to be fed, then buy food for yourself on board, what is the problem?
For me, the airline's indicator is safe flight and adequate friendly staff. That's all.
And if you need more water, food, tea, coffee, a better place - buy it for a fee. It's not a problem. I'm happy with the flight.
And I do not know if representatives of this company read reviews here, so I will write a special thanks to the employee at their office. The website. And for those who are afraid of flying and all that, here is an honest review of a/K. Fly away. Everything is smooth. And the staff is normal.
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19
November 10, 2024
I don't know why there are so many negative reviews here, we flew to Turkey with a young man in November. The round-trip flight is strictly on schedule, no delays. The plane is big, there is a lot of space. The crew is pleasant. The flight itself was very calm. I'm an aerophobe, but everything was so good here that you don't even feel like you're on a plane. Yes, there is no food and no entertainment here, but you know about this in advance and if you want more comfort, you can buy tickets from another airline. Overall, everything went well.
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January 30
It's terrible!!! I lost my money and I will never fly with this airline. I bought a ticket to Istanbul from Moscow directly from Southwind by clicking on the link from Aviasales a month before departure. It was a convenient departure time. I paid with a Russian MIR card. Moreover, I immediately added luggage to Air Sales (it was stated to be in the amount of 20 kg). The ticket did not arrive at the post office. And it wasn't registered on the website either. I waited 3 business days, while simultaneously searching the forums for Southwind's email. Found. I wrote to them at 2 addresses at once. On the same day, I received a reply from these 2 addresses. They sent me the same, rather strange e-ticket. A day later, I received an email notification about the postponement of my flight, and no new departure time was indicated. I wrote to them again asking them to specify a new departure time. A day later, they replied that this message was sent to me by mistake. A few days later, I decided to go to their website and check my booking, since the staff is so "customer-oriented". And for good reason, there was a surprise waiting for me! In my booking, I saw that I had a ticket WITHOUT LUGGAGE at the minimum non-refundable rate for the price I paid. And now I can only buy luggage, and 20 kg costs more than the current price for the ticket ITSELF (it has decreased by several thousand rubles during this time). In the e-ticket that I received by mail, I did not find anything about the amount of paid baggage (everything is in Turkish and only in English, but there is a ticket number, reservation number, flight, date, dimensions of hand luggage and price). Apparently, they sent me some kind of stripped-down version. This is a blatant hoax! It would probably be theoretically possible to prove that a ticket with luggage some time ago cost exactly what I paid for it if I attached a screenshot of the price at that time. I'm a frequent flyer, but it never occurred to me to take screenshots of ticket prices from the aggregator's website. And it's good that I saw it now, and not at the airport. That is, the airline staff, for the Standard fare I paid (where you can exchange a ticket, make changes, and where 20 kg of luggage is included), issued me, three days later, an ECO ticket (where everything is non-refundable, non-exchangeable, and only hand luggage) and I saw it only when I went to the website in my booking. I do not know if they did it intentionally or were inconsiderate; it does not matter now. As a result, I bought a new ticket with luggage from another airline. I can't pass this one. Never fly Southwind if you don't want to be deceived by a passenger, waste your money and nerves instead of traveling with pleasure and comfort. May my failed SouthWind flight serve as a lesson to me and save others from such a "great" service.
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5
November 25, 2024
This year, this airline has already flown twice from Sheremetyevo to Antalya and back, the first time in September, the second in November, the plane is large, air conditioning is turned on if necessary, as well as with a stove, the staff is friendly, takeoff and landing all times were not noticeable, none of the 4 flights were delayed , which it was also no less pleasant for us -we arrived a little earlier
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1
October 20, 2024
After reading the reviews here, I scolded my husband for taking tickets to this car, weighed all the suitcases and hand luggage to a gram, took jackets to sit on an icy plane ... and in the end there was nothing at all.
Yes, it's a low-cost airline and they don't feed there, but you know what you're buying.
Russian Russian is a normal plane, pleasant flight attendants, they try to speak Russian, speak English, the pilots are both Russian in general.
The temperature on board is comfortable.
When checking in for a flight from Dolman, there was not even a calibrator, the queue passed as usual, no one shifted anything from luggage and did not pay. From this I conclude that it was not necessary to measure everything to a gram.
I believe that negative reviews took place earlier, but now everything is OK.
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2
October 2, 2024
This is a tin:
- The landing was announced 30 minutes before takeoff
- The landing was closed 19 minutes before takeoff - the tape was pulled in front of the passengers and they didn't care about crying children
- The names of the alleged latecomers were not even announced
- instead of quickly boarding the plane (passing through the sleeve), they rolled out tickets and handwritten the refusal to board and the time (plus 2 minutes)
- and then they began to mock the latecomers and not hide the pleasure they were learning from this (it's a pity that I didn't think to take a picture of their names)
- one was called Sasha and when the passenger turned to you (Alexandra), she was also offended (((??
On the next flight (back), they arranged a jostle for 2 hours at check-in for the flight (although in the end the load of the aircraft turned out to be no more than 70%)
They pushed paid places in every possible way - they walked in queues, especially "staggered" mothers with young children - like that you torment your children ((
- I'm silent about the food on the plane - it wasn't there, but what was for the money (it's not even about the price), but to sell rolls for 7 euros, which cost 29 rubles at the intersection, is a disaster (I thought that there is no more arrogance than in the Russian Federation, but no - it happens))
- water It is necessary to beg
- there is not even tea((
- no one understands Russian at all and nothing
- 4 flight attendants who do nothing at all and create the appearance of work🤦🏻♂️
- it's a shame to turn on any turbulence, although the weather is clear and the plane is not shaky
- how to turn off turbulence, flight attendants immediately run out with a box (3 of the above-mentioned rolls that no one bought) or an empty trash can (because no one eats or drinks)) and create a traffic jam in a half-empty plane for people going to the toilet
- and the last trick:
A friend went to the toilet, closed herself from the inside, then started hammering on the door from the outside, and then they opened it without warning (((((
A curtain.
This is my first and last trip with this company!
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2
1
October 14, 2024
We flew from Moscow to Antalya on 09/28/24, the flight was delayed for an hour and a half. As I understand it, the delay in this AK is the norm and you can immediately count on it. And the most unpleasant thing is that they didn't warn us, they just didn't start boarding without comment. I had to stand near the gate instead of sitting in the VIP lounge. To be fair, they caught up in the air for almost half an hour.
The service, of course, is terrible, it is best characterized by a mocking offer of plain water "as a COMPLIMENT", the interior equipment is poor to tears, and suitcases of 10 kg are nonsense, but now it's all a new normality, regardless of the AK...
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1
August 31, 2024
Flight 306 Ufa-Antalya 08/21/34 (the plane was small 3 seats - passage- 3 seats)
Flight 305 Antalya-Ufa 08/28/24 (large aircraft 2 seats-aisle-4 seats-aisle-2 seats)
People, what are you writing! It's just awful.
I've been reading a lot, I thought about How to fly…
Everything was fine!
The plane is clean, the staff is pleasant.
The departure is clearly timed.
Yes, it was fresh on the plane, but if it was hot, it would be bad for everyone. I put on a hoodie and everything is fine. No need to fly in slates and shorts.
About the lack of food.
Oh, my God, people! The tour operator immediately warned about this. We took water and sandwiches to the cafe with us.
We flew there at night, everyone was asleep.
There is an evening flight back.
I'm afraid to fly. Takeoff, the flight itself, landing - everything is fine!
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5