Southwind Airlines
August 2024 •
1
This airline company is a nightmare! I purchased roundtrip tickets Arkhangelsk - Antalya - Arkhangelsk for July 19-August 17. 9 days before travel I received an email from the company that both of my flights were canceled. They promised to refund my tickets within 13 days. At that point I bought new ticket from Saint Petersburg to Antalya and back through a different airline company. 23 hours before departure I received an email saying that my flights were restored. I already had my new tickets, and it was obviously I could not take flights that were restored. I submitted a claim for refund and sent a couple of emails asking about my refund as it was airline company fault but received nothing but silence! All my emails and complaint were simply ignored. I even tried to call their customer service, and they don't pick up the calls or forward them to the voice mail. Of course nobody called me back! it has been more than two months of me trying to get my refund or any answers to my questions and I didn't not get any responses and refund from this company. This was my first- and last-time booking flights through this airline company. Other people who managed to fly with this airline company are probably just lucky. I will not take that risk again and will never book anything through this airline company again.