Softtour managers do not have feedback from representatives of the host party, which is what we are faced with, you will not be able to return the money in any of the cases from this company 100%.They make a link to the contract and goodbye.I advise you to look for a client-oriented company that will guide the client both in Belarus and in the country of rest, and not pay the money and figure it out yourself.
We flew to Hurghada thanks to Catherine's help. Promised the first coastal sunny days mirette family 4 stars and carals. Upon arrival, we were settled in the second beregovaya with dead guards and no fish. There is a 3-star rocky beach across the street and the hotel grounds (walking only in caralks). I will never book a tour at softtour again.
Many thanks to Nadezhda for her excellent work-always in touch, answers to all your questions, responsive, attentive. Thank you for your professionalism, and we wish you further success!
We have been flying on vacation with Softtour since 2016. Since 2021, there have been global changes in relation to the Client for the worse. We will not use the services of Softtour ourselves anymore and we do not recommend it to others. The main thing is to pay - you are no longer interested as a Customer
Thank you very much to Softtour and Elizabeth personally. Everything was organized at a super level. All issues have been resolved remotely. It was easy and pleasant). Good luck to you in this difficult time.
The first time I applied to the travel agency Softtour.
I thank the company and in particular Maxim Kashpersky for their professionalism, I was very pleased. The holiday in Hurghada was great! Thanks!
I recommend it!
The best agency in Minsk! We went on vacation from the Softtour company for the third time. Tour selection and service at the highest level. I would like to express my special gratitude to manager Maxim. He provided full support: from searching for a tour according to our requests to helping us book flight tickets. Thank you very much! Next time, only to you.
I have been cooperating with the Softtour company for more than six years. Having contacted the company for the first time in December 2013, I remain their constant grateful customer to this day. I like holidays on the Red Sea, Egypt (Hurghada), I fly 3-4 times a year from Minsk or Kiev, the last time I rested there was in February 2020 at the Sunny Days El Palacio hotel. Every time the work of the Softtour company leaves the most pleasant impressions and positive emotions, no complaints. I would like to thank the director of the company Igor Nechai for a well-chosen team of professionals in their field, a well-established business, a warm and friendly atmosphere in the office, an individual approach to each client.
And special thanks to the manager Maxim Kashpersky! He is a competent specialist, pleasant in communication, punctual and tactful person. Each time, all issues related to the organization of the tour are resolved clearly, promptly, and within the agreed time frame. Maxim is always in touch, informs at every stage of paperwork, and, what is especially pleasant, he is always interested after returning from a trip, whether you enjoyed your vacation, if there are any comments.
I would also like to mention the convenient and informative website of the company, where you can independently get various information about tours, visited countries, and hotels in advance. I often use the tour selection system on the website, where, according to the specified parameters, you can pre-determine suitable options for yourself. I also like that when departing from other cities, a convenient transfer is offered and the transportation contract is drawn up and paid directly at the Softtour office at the same time as the tour payment. It is very convenient and saves time!
Thus, I want to say a big thank you to the Softtour company, wish you success and prosperity. I will address them again and again. I recommend it!
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SERIK2003
Level 9 Local Expert
August 2, 2022
Great! We have been resting with them for 6 times already, everything is on top, there have never been any problems! Special thanks to Manager Maxim
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Anonymous review
September 30, 2020
It is not the first year that we have been using the services of the Softtour company, so we can recommend them as professionals in their field, and in particular Maxim Kashpersky. We are grateful to him for organizing the tour and more than one (there was both Turkey and Montenegro), everything is solved easily with his participation, we would not have coped without you 👍🏻🥰 Everything is coordinated , clear , not expensive and comfortable !
We are only with you 🤩
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Сергей
Level 8 Local Expert
September 21, 2021
The service is excellent, we took into account all the wishes and promptly picked up the tour. This is not the first time we have traveled from the Softtour company, we are always happy with our vacation, thank you!
Thank you for being there!We have been inseparable since 2013.The best prices and offers!Special thanks to Kristina Mlynarskaya!I recommend it to everyone and wish you more tourists!
I would like to thank Kristina Mlynarskaya, the tourism manager of Softtour. An excellent specialist, always very attentive to the requests of tourists!!! We have been using the services of the Softtour travel company for four years in a row, and we are very satisfied. Kristina is a professional in her field. Thank you! We wish prosperity to Softtour and career growth to Kristina. Sincerely, the Popov family.
I left a request for rest on the site - they did not respond, 2 weeks later - the same result. I called -they said to look for it on the site and then call us, we don't pick it up
A very professional travel company. Some of the lowest prices for tours
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Anonymous review
July 10, 2018
Recently returned from Egypt. We would like to thank the Softtour organization. We were very limited in budget, we chose the hotel for a long time, read all the reviews, but could not decide in any way. We came to the office because we live nearby and got to the manager Kristina. To a greater extent, we express our gratitude to her, since she offered us an option that we did not even consider. The hotel completely satisfied us and we were just wildly delighted! My husband swam with a mask every day, and I enjoyed the sun and warmth. In general, everyone had something to do. We will be happy to return to this hotel again! Thank you Kristina!
From Elena and Dmitry.