Renault
292 reviews
November 11, 2021
I advise you to change the oil and oil filter only in this company, the price is below the market. The staff is polite, professional, the service is at the highest level, it is comfortable and cozy to wait for your car on the second floor. I bought a Renault Sandero speedway in 2017, mileage 105t, no problems, I only change consumables, the car is as new.
Thanks Reno, for the job!
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October 5, 2021
A new center for mitsubishi. This is the third time in recent years. Except for mitsubishi, Renault and VAZ, they are sold and serviced on the same site. The service is courteous, there is a recreation area with a cafe and TVs, including videos from the repair area. There is a children's area. Now about the cons: recording. It never worked out to get through to the service the first time, they call back after hours at best. Online recording does not work. The work is done slowly. For customers, there is a monitor of the service area, so it is perfectly visible there that the car is being defended somewhere for the vast majority of the time, and when it is in the remzone, it is only occasionally approached. Well, the need to wash the car before repair is also not entirely clear if it has nothing to do with the work being done.
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June 27, 2024
If you have a Renault that has not been officially implemented in Belarus, you have nothing to do here but waste your nerves and money.
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December 1, 2022
Everything is fine, the staff is polite, the sink is high-quality, the quality of work is at the level. The waiting time is a little pumped up, the process is going on for a long time, but there are officials.
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3
December 6, 2024
Minimally customer-oriented
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April 17, 2023
I've been servicing a car here for seven years. The main advantage is that the work is done efficiently and accurately within the agreed time frame. Of course, the price is biting, but it's understandable.
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March 14
I buy cars here all the time))))))))
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November 7, 2022
Good service , convenient location , spare parts are expensive , but original , I will communicate with friends and not only , car washing is not very good , it is better to drive clean
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September 10, 2022
Prices are formed even more strangely. Two weeks ago, an SMS came about the oil change campaign, 190 rubles were announced, and 196 rubles were already announced yesterday. Today it is 197 rubles. I asked how so. Like, the prices for the filter have gone up. What about the night we were sleeping? The right lever was sentenced today. Although, when the car was under warranty, there was a problem with the front levers and they talked about replacing a pair. But no. Only the left one was replaced then. I stopped at a service station near the house, a part, replacement and collapse of 215 rubles and an hour of work. Do you catch the cost of changing the oil and the camber lever? Well, who do you think I'll go to for repairs now.And one more thing, I came earlier, bought the wipers and put them on myself. They don't sell it now, it's a service. I'm just fucking with you, gentlemen.
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8
July 21, 2022
I visited the Renault service at 134 Dzerzhinsky Street. I want to express my deep gratitude to Alexander Tyazhov, a customer service specialist, for his competent detailed advice, for his professionalism, competence, attentive and patient attitude to the client.
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3
February 25
There is something to strive for
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April 11, 2024
Like it
Good location
A large selection
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May 20, 2023
The quality is excellent, everything is fast and polite.
They have been serving here for five years, the impressions are only excellent.
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2
November 8, 2023
No complaints. The work of the 3 is done quickly and efficiently. I came home after that, the wheel started to go down) Screw in the tire)
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3
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March 4, 2023
It is a very interesting center. I arrived at the Mitsubishi service, there are zero people. In the cafe on the second floor, I waited for about an hour until someone came and poured coffee (IT cost 1000 rubles, and coffee was not even served for free!).
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3
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February 19, 2022
I bought a car here in 2017, which I service here.
The impressions about the salon are good, the staff is competent and polite. The only thing that is not done here is body repair (although it used to be). Now it has been moved to the salon in Kamennaya Gorka. Obviously, the company sees some sense in this... I will not say that this is not convenient, because this is reported when signing up for the service, if you say that there are questions about the body.
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March 7, 2024
Excellent technical service. Polite staff
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December 4, 2023
Attentive, responsible, executive, not forgetful. You can trust car repairs without fear.
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3
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June 2, 2022
The service is good in every sense. The polite attitude of the staff to the requirements of customers, accessibility in monitoring the work performed, a cozy waiting area. The stated service time is the same as the real one
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February 26
I don't like
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October 16, 2022
I serviced the warranty car, there are a lot of issues under warranty, the air filter housing mount was broken.I changed the filter and oil on another service and what can I say with the original filters and does not smell, salon SCT, oil is generally some kind of Russian,oil is not sure at all what Castrol was,maybe Lukoil.In short, everything is sad.The price tag for spare parts and service is atomic.The staff is polite, but it doesn't make it any easier))))))
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7
June 7, 2023
Mitsu is no longer the same. There are only used BMWs in the cabin.
For maintenance, they do everything well. But why is there no electrician - they can't even update the firmware of the radio...
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May 5, 2022
As it was said in the famous movie - damn the day when I visited this car service! 05/02/2022 I came to change the oil and the filter, the replacement lasted about 2 hours, during which the master or manager (who will sort them out) tried to impose additional services, so be ready to hold the line. As a result, the master manager appeared with a mournful face and told me that 5W40 oil was poured into my car instead of 5W30, but the brave guys from the car service fixed everything, only you need to pay 20p extra. Looking ahead, I will say that my refusal to pay extra cost me a new washer tank lid - it evaporated after the service, and the service staff naturally deny their involvement in this disappearance. The result of an oil change in the official service: -minus the washer cover, - suspicion of pressure relief in the air conditioner system (the air conditioner began to make noise), - suspicion of everything in the world))). Now the advice of a seasoned: 1) be prepared for the fact that your car will be taken away from you for the duration of the work and God only knows what will be done with it; 2) before giving the car to the master manager, take a picture on your phone of the engine compartment, the condition of the wheels, the appearance of the car, the interior of the car and all this is desirable against the background of the service (or make a video :)); 3) be sure, after receiving your car, in the presence of the master manager, make a thorough inspection of the entire car, at least those places that are accessible to your eye. That's all, actually, good luck to everyone, I hope the review was useful.
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October 3, 2022
09/28/2022 I was at the service, replacing consumables. Separately, I asked to make a suspension diagnosis, there was a knock. After the work, I was assured that the suspension was in perfect condition. After the weekend, I turned to another station where they changed the stabilizer bars for me, and the knock disappeared. How could such a thing be unnoticed
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8
March 7, 2022
I came to the car dealership for oil, ordered it in advance, it remains only to receive it. To get it, you must first get to the spare parts department, and then to the cashier. In the spare parts department, men loiter back and forth about their business and do not want to serve, the answer is "wait, we will call you." They sit at tables and do nothing. Sometimes they answer the phone. Zero service. They didn't even ask anyone what the purpose of the client's visit was. With such managers, it's amazing how they didn't go broke. The mood is spoiled, there is a nervous atmosphere in the cabin. I do not recommend it.
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June 30, 2021
Good organization, friendly staff. Clean, tidy, comfortable. I liked the car service - it was fast and high-quality enough, there were no problems in two years
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May 17, 2022
The most complete office I've ever had to deal with. Customer focus is below the baseboard. Call three times and ask a question about the cost of parts and work - there are always different answers. The promises of managers and craftsmen are not worth a penny. I'm already sick of visiting this office. I tried to contact the service quality management - they don't care about customers, like all employees
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May 26, 2022
I visit the center for maintenance and the service department for car repairs. They are always pleasantly polite to the client. I am very pleased with the work of the center.
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February 14, 2022
It's a pity that you can't put 0 stars. I came to replace the DRL bulb, placed an order, the master "carefully" promised to ask that the lamp be replaced faster. After almost an hour and a half of waiting, the master informs me that there is no necessary light bulb and declares that I must write a refusal to do the work. He was allegedly only told that there was no light bulb! And this is an authorized service center! The order was placed after at least 15 minutes of "hanging" in the computer and voicing the cost of the service. Anti-advertising on my part will be provided. You also need to be able to find a way out of unpleasant situations.
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October 27, 2022
We came to buy spare parts for cars in order to do the work on their replacement ourselves, namely, passing the maintenance on our own. As a result, the refusal to sell spare parts, they say, you do THIS with us and get spare parts. Imposing unnecessary services, refusing to sell spare parts.
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July 24, 2022
They began to work as small ***. We arrived with a wiring problem (the near one was not on, the lamp was intact, I checked on the tester, the thread was visually intact). They said it was still about the lamp, they took 20p money!!! For installation), they gave a burnt-out (visually destroyed filament, the lamp does not ring) as a refund. But in general, it is difficult to prove something. Be careful!
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May 7, 2023
There is a nice waiting room with workshop monitors and a children's room.
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July 17, 2022
I liked it, there was a replacement of technical fluids in complex units , firstly, from the beginning they told me the principle of replacement, then I went to the remzone and partially controlled the work, the staff was patient, no one said a bad word 😂
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April 25, 2021
Service: it's expensive, it's not clear what they're doing there. A new car bought in the salon was serviced by them under warranty. But, with the conditional replacement of all liquids at the next service station, it is unclear what they were doing (there was a feeling that at best they changed the oil), the antifreeze did not top up, the filter had to be changed by friends at the service station after half a year, although the car passed only 20 thousand km...in general, everything is interesting. Another remark, their repairs and coloring are gold. If it costs up to $ 100 to clean the corrosion in the city, paint the element and cover it with antikor (for example, a rack), then without even looking without antikor treatment, they charged from 300 rubles and above. The parts may be native, but in the same car market, new ones are also sold 1.5 / 2 times cheaper. So, who needs to be serviced at the dealer in principle, please. I don't recommend it that way.
Salon: "licked" from head to toe, especially if you came to buy. And so the salon is like a salon, like everyone else.
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May 13, 2023
I changed the timing, oil, filters. I signed up, arrived, left, and took it away the next day. The price came out no more expensive than a rimbat or a bosch service. I'll come again😁
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2
May 19, 2021
Hello everyone. I read the previous reviews and was a little taken aback. I have been serviced at Dzerzhinsk 134 for more than one year. The service and maintenance department has always been on top. And under the current leadership, I would give the highest rating to their work!Today, everything is clear. Adequate in terms of money and time .I don't know about you, but it's important to me that I be calm for my car and for myself, because when I leave the service, I know that my car was serviced by specialists! Previously, I serviced a diesel Duster, now a gasoline one. Sincerely, Alexander.
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December 6, 2021
I wish you good health! I don't even know how to evaluate the approach to warranty issues. The car passed 28 thousand and the top layer of the coating was wiped off on the steering wheel.And according to the experts of the service station at Kamenogorsk, this is a defect from operation. What is the defect if the car is not two years old. And what will happen to the steering wheel in five to ten years? Why don't you give me the steering wheel along with the spare tire? And another question is what the members of the expert commission would do if the steering wheel had worn off on their personal car two years later. And why, when buying your cars, you do not say that there are design features-the clutch will twitch when starting, that in two years the steering wheel will be wiped, and so on. The only answer is the company's policy. It's just not possible to express the attitude to this in normal words, but it's impossible in the old military dialect.
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January 27, 2022
Here's a Renault, although I was watching a Mitsubishi. It will soon be six months since I noticed the need to bring it into line that if Mitsubishi was brought in for repair, then SMS should come from Mitsubishi, not from Renault.
Now about the salon, Kirill Malinovsky worked with us. We arrived 15 minutes before closing time. Mitsubishi told us everything about the cars, showed us, and our meticulous questions were answered. We were satisfied. Kirill "worked out" the buyers)).
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June 25, 2022
The quality of work is at a high level! Treat customers with awe and care! Waiting time according to the plan! There are no spare parts for some because it is impossible to ship from Europe, only the original is not supplied as an alternative.
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3
January 19, 2022
Good staff (except management), cars about nothing, buckets with bolts, the interior design is nice, the waiting room is good, you can sit and eat sausage in dough and drink tea with an elephant, cute admin panels, especially Nastenka (5 stars), total 3 stars with a stretch, and even then, for sausages and Nastenka
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February 16, 2024
Pass by!
Really avoid this place. They breed here...
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5
December 29, 2021
Pleasant staff, you can sit and wait for the car on the 2nd floor in the bar with a TV. And also watch how your car is being made on the big screen in online mode.
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November 1, 2021
A good service in which they will prepare your car for any time of the year and will really do the job and not just say that they did it. You can safely contact only you understand, since this is an official service center, then the prices will not be like at ordinary service stations, but in principle very democratic for many types of work.
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4
June 21, 2024
Very expensive service.
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3
February 1, 2024
convenient, fast, and high-quality
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January 15, 2023
I didn't like it, the receptionists were lying, they didn't work with the car for 2 days, I had to take another more adequate service.
In general, I will not advise anyone!
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January 31, 2022
Excellent service, everything is on the level. Friendly and competent staff. We have been servicing our Renault here since the moment of purchase.
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February 20, 2023
I arrived in a broken-down car. It was repaired on the same day. Convenient waiting area, cafe, wi-fi.
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September 17, 2023
Good attitude to customers and adequate specialists.
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December 20, 2021
Competent, attentive staff. Upon arrival, the car was described and accepted on time without unnecessary waiting. Good entrance. On the downside, it's a bit expensive.
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