We arrived with the whole family, had lunch, accepted the order, after 40 minutes another waiter comes and asks to repeat the order, since that waiter did not write anything down normally. We sat quietly and thought that our order was being prepared. They should have brought everything by now. The service wants the best. There is no customer orientation.
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3
Наталья
Level 15 Local Expert
January 17, 2023
The restaurant is located on the territory of the Amra hotel, a magnificent view of the sea from the summer veranda, modern interior, clean, beautiful. That's it, there are no more advantages. The food is not delicious, all that steak, salad with mussels was just disgusting, even khachapuri boats with so little cheese are not tasty.Sukhumi beer is still not served, wine and cocktails are very expensive. Waiters are a separate topic))) We couldn't wait for them to place an order, we waited 10 minutes. when loading 3 tables. The order itself is 30 minutes. the waiter managed to mix up all the dishes between the guests. When calculating, the receipt was incorrect, alcohol was added and a dish that we did not order. He admitted the mistake. Many people in the reviews write about local underage children who are sold alcohol, so we got to such a party, children of 17 years old under alcohol, behaved extremely dissolute and noisy, it was uncomfortable and unpleasant.
Cafe in a wonderful place. But as soon as the lights are turned on, it is impossible to eat and drink - the midge climbs into the mouth, nose, and dishes with food. You won't wait for waiters...With musical accompaniment in any way at all. It's a pity that such a beautiful place can't be brought to mind...I can't judge the quality of the dishes, they didn't wait for the waiter. For the first time, we ordered only a glass of wine and ice cream. The second time they didn't wait for the waiters, they left.
The chef has changed in the restaurant and now the dishes are much tastier.
It is located on the territory of the Amra Hotel.
The atmosphere is cozy, live music.
The service is different, it needs to be improved, as well as in replacing the interior in the closed part.
The prices are acceptable in principle, unless you order something unusual. For example, we got hooked on shrimp. The average check is 6-7t for the days of stay.
Sooooooo slow service, we came to have dinner specially, at least 7-8 waiters are running around in the hall, there are about 12 tables, 1.5 tables for 1 waiter, but we have been waiting for 20 minutes to order, we still haven't accepted the order, we need to change the manager here on the face of non-competence, 1 waiter can safely serve 5 tables at the same time and here 30% cannot cope with the loading of the hall
Let's go to the next Sled
I don't recommend it
A wonderful restaurant, all the dishes are very tasty, the views are beautiful, the service is good and the prices are very acceptable, the music is good, you can dance. We will visit more than once)
In addition to the beautiful location, the place is like a diner, the service is disgusting and generally absent. The staff does not know each other (they asked another waiter to call ours, but he said he did not know who to call, even after describing the waiter).
The waitress came up to us only a few times, the bill was carried for more than 30 minutes and in addition they were short-changed.
If you have allergies, be careful in this eatery, as the menu does not correspond to the desired dish (it has ingredients that are not prescribed).
After visiting this place, my stomach ached for 2 days.
They are constantly being moved from the tables as they are usually busy, although there are no busy signs.
The food was brought but there was no plate as a result, I went to get the plates and the ashtray myself
The food was delivered 55 minutes after the order
When they ate all the food, the drinks did not come
I had to give up the drinks
The cheese sauce was counted as usual , but it was not brought .
Terribly
The waiter's excuse I have ten tables
Although there are three people in the hall who are bored
By the way, I ordered a dish of Achapcha from a thorn, it was also not brought, but counted
Very good location, the veranda just overlooks the sea - it's worth a lot, in terms of location, appearance, service and atmosphere it's definitely 5*, one thing is not very pleasing, I went to this institution several times, if I drink tea with a "boat" then everything is super, but a couple of times trouble happened (1 time barbecue it turned out not to be very good, I did not even eat it, another time I was severely poisoned by chicken soup ((( I remembered it all evening and night ((
Every year, while vacationing in Abkhazia , we visit the pier , this year it was a complete disappointment.the waiters were sluggish , they brought the menu from the third time and then asked for an order more than once , with a dissatisfied look , they still brought it to us .perhaps the cook changed, but the kebab was not delicious, the salad portions are very small, only the wine smoothed out the unpleasant sediment from the restaurant
The food is delicious, the price tag is average. Live music. Excellent location above the sea, overlooking the sea. Admire the sea and the beautiful sunset in the evening.
It's a very nice place.
It's not crowded. The beach is clean. There are changing rooms and even a toilet. There are also paid umbrellas and deck chairs.
Excellent restaurant delicious stylish clean atmospheric in a super place on the one hand Amra Park on the other hand the sea views are flying away perhaps from the best on the shore of Gagra or the second after Gagripsh
For the first time in my life, I had to pick through the trash. The waiter or one of the staff accidentally threw out my dental mouthpiece. Accidentally, without noticing. I just stopped by the hotel, wanting to stay for a week or two. This is my long-awaited vacation. I was in Gagra in 1985 with my parents. The waiter reacted that we accidentally made a mistake on the bill and left 1600rubles instead of 2390 rubles, I added 1000 rubles. But Eugene, the waiter, did not bring the change. A tip is a voluntary compliment for the service. You still need to bring the change. When the administrator Denis came, he too, instead of helping to find the mouthpiece, said that he had not touched anything. Major reviews are points of growth, points of support. With this review, I want to improve the level of service of the wonderful establishment of the Amra hotel! As teeth are cut in children through pain, so growth and development are sometimes also a painful process. It is painful and not always pleasant to grow and develop. I am grateful for this experience, because I have confirmed that the development of customer service is a necessary service in any city! Sometimes you have to dig through the trash to find something important. The manager promised to contact me, but he never got in touch. I am very sorry that I had to leave the hotel prematurely, due to the fact that the staff are already offended by me
The evening was ruined. The menu had to wait 40 minutes, the waiters walked by. The waitress did not record the order, because of this, everyone got confused.
Delicious food, alcohol at a price like in a normal restaurant, well, also normal. The hookah is excellent. You can order music if you ask politely. But the waiters - if you're lucky - do everything quickly, if not, then wait 25 minutes for the order and the people are very unhappy.
Excellent restaurant , gorgeous views of the mountain and the sea. The prices are Moscow, the atmosphere is great. Calm in the afternoon , and very incendiary in the evening . It is better to book a table in advance, because in the evening there is a full boarding of the hall. Even in April))) I recommend.
The service is terrible
We made an order and silence
They asked the waiter to come up two times zero emotions
After 40 minutes, another person came up and asked to duplicate the order
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1
1
Максим
Level 15 Local Expert
August 27, 2023
You won't find anything creative on the menu for Abkhazia, but in general everything is delicious, the service is foursome, the staff is friendly, the atmosphere of the restaurant is positive, the territory of the bomb hotel
Questionable cuisine! Something is cooked well, such as pizza, and something like, for example, shish kebab!!!! It is not edible at all , and it is cooked not on coals , but in a microwave , although they convince that it is on coals !
The interior is not bad, the view from the veranda is beautiful, and the advantages end there. Despite the fact that there were few people in the restaurant, it was difficult to get through to the waiter. There was no entertainment program, as stated daily from 20:00 to 00:00, except for the arrival of local residents who behaved extremely noisy and vulgar. Cocktail prices are higher than in Moscow. A glass of aperol costs like a steak mignon. The food is not a delight, but you can eat. The most fun was next. We ordered a steak and potatoes in bacon on an open fire. In the menu, 200 rubles are indicated for 100 g of potatoes. After that, we ordered two desserts. After trying it, we realized that one of them was not the one we ordered. It cost less, so they didn't say anything. They bring a receipt: a double portion of potatoes is indicated, although we did not ask for this, and no one told us that the portion differs from what is indicated on the menu. Moreover, the receipt contained the dessert that was ordered, not the one that was brought (the cost is lower). The waitress was told that there was an error in the receipt, to which she said, with an allegedly surprised look, "oh, I think I made a mistake," but she did not correct anything in the receipt and brought change and even 10 rubles less.
The restaurant itself is good. Beautiful interior, a gorgeous place by the sea. However, something completely inedible was made from the flesh of mutton. It took a lot of effort to spoil the dish like that. The waitress honestly tried, but the mood dropped to zero. We will never set foot in this restaurant again!
We ordered tea and fresh and waited 1.5 hours!!! The download was incomplete. They wanted to refuse tea at least, but the waiter said that the tea was already brewed and carried it for another 15 minutes after that.
Tea is served with "dried fruits" - dirty dried slices of pears and apples, and it costs 510 rubles. The impressions were the most negative
A cozy restaurant, slightly above average food, reasonable prices. I faced a problem in all of Abkhazia - the complete lack of alternative milk and this restaurant is no exception. I had to learn to live without coffee
My friends and I came to relax at the restaurant, which is located on the territory of our hotel. As a result, the evening was ruined. We left there in complete stress, it was scary for our lives. The staff poured alcohol imperfectly to summer people who had firearms with them. As a result, they started waving weapons in front of us and there were shots. The staff was inactive. And on Saturday evening, the security service was on a day off.
We have been there many times during the rest and constantly have to sit and wait for waiters for a very long time. It feels like you can't hold on to people here. After we have eaten, without waiting for the bill, we go after him ourselves and wait there for 20 minutes until they figure it out among themselves . I can't say we're thrilled. The prices are too high for such a long service . On the last day, we decided to have breakfast before going home. The restaurant is open from 10:00. Accordingly, we came earlier and calmly sat down to wait for the opening. It's already 10:10, and the staff is just walking slowly. Of course, no one wanted to open the restaurant for us until I started standing and knocking myself. We ordered pancakes for breakfast there every morning, they are really delicious there. And after this situation, they made us some kind of mini portion. Like a mark that was disturbed. In addition, the day before we had lunch there and after that we felt sick. Not only is it not tasty and generally not worth the money, so we also get caught there. Before leaving, we also decided to order potatoes in bacon. And again, we were poisoned by such a simple dish. The breakfasts here are delicious, but you can get poisoned from lunch. If you go a little further, you'll find a lot of places where prices are lower and you won't get poisoned. It seems that no one cares about the restaurant and the staff do what they want. I do not recommend and advise you not to go and spoil your vacation
The service depends on the change of waiters and the number of visitors. We came here 3 times during our stay at Amr, once we waited half an hour for the waiter to come to us to take an order (perhaps because there were many visitors). As a result, they went to the Nart restaurant. Other times, the waiter came quickly and the order was delivered quickly. The food is delicious, the prices are reasonable. The seating is comfortable. There is a hookah. I agree with the opinion about the locals who behave noisily and vulgarly...
What a pleasure it is to sit on the open veranda of this cafe and turn your face to the sun! The kitchen is decent, the coffee is excellent, the service is excellent!
The restaurant is fine, if not for the service. The waiter Ruslan clearly believes that the customers here are superfluous. They don't need appliances, lighting a candle will also do, not to mention polite treatment and a smile. Well, let's not, as they say, impose ourselves 🤷
Great view, but that's it! The food is tasteless, the bar is expensive (for example, an aperol syringe 1100r.!!!). Waiting for the menu is 20 minutes. and then I had to swear, then wait for the waiter to order for another 20 minutes. People come here mostly to smoke hookah, so if you don't smoke or with children, it will be hard.
The food is delicious, there are hookahs. Nice sea view. If you just want to eat, then it's a normal option. If you drink, you need to pay decently. I put 3 points only for inadequate prices))