Octobank
150 reviews
January 28
Service is good and comfortable please location
May 14, 2024
Everything is fine
1
May 15
The request I left online was answered the very next day.
At the bank itself, I was very lucky with the operator (a girl with blue eyeliner, I think number 10): she really understands her field very well and clearly answers questions. It works very fast.
I don't know how it is now, but it used to be the only bank where you could open a virtual Visa/Mastercard card.
But of course I would like more branches than one for the whole city.
There are no complaints about the work of the bank itself, everything is fine.
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April 22
Very good level of service. Sometimes operators try to sit down to rest at their workplace, but if they remind themselves, they return to service) they do everything clearly and with attention.
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May 8
Very incompetent employees. We reissued the cards together. They told me to come back the next day . One person was released, but they forgot to change their phone number and had to do it manually. And the other one wasn't released at all, they forgot... They said wait an hour (then why invite them the next day? In other banks, it takes exactly one hour). As a result, after a 3-hour wait, the card was still reissued ...
and if there had been a lot of time, then how?
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May 13
I contacted technical support, they answered quickly and explained it in an accessible way. We helped to solve the problem. It's rare to see this now, so I decided to write a review!
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April 10
This is the most terrible bank in the universe!!! They can't even block a lost card. There are zero competent employees at all!!!!! 1 branch for the whole city is already an indicator!
All in one place!
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May 26
Your bank's customer has been satisfied with the service for several years now. All operations in the mobile app are instant and smooth.
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February 11
Responsive, competent and friendly staff. Thanks to them all
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July 5, 2024
A great bank. A large open room. Everyone can see everything. There are few people. Fast service. Friendly staff. The number of universal cash registers is higher. I recommend
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March 22
It looks good from the outside. The inside looks more like an old mail. The furniture is old, there are a lot of people, it's noisy, the staff doesn't know anything.
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January 24
Terrible bank! Queues at any time, only three windows work, and it's not clear how! The issue of closing the cards took 3.5 hours! This is madness!!!
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May 13
A great bank. Fast maintenance, all operations are smooth.
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November 6, 2024
I liked the bank. It was necessary to exchange currency. There are many ticket offices, a good course and service is fast. I ordered the issue of the card, although I am not a citizen of Uzbekistan.
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February 12
The money was withdrawn from the card and no one is answering the phone, the support service is not working.Emails are not being answered
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July 18, 2024
Changed: the problem was solved, the money was returned. I took off 2 stars for the lack of work of the support service. They were just collecting information and not passing it on to anyone.
In May of this year, the ATM chewed a 100,000 sum bill. I called support several times, they asked for all the data, promised to call back. But there was no result. The situation occurred before leaving for another country. Upon returning, she started calling again (about a month has passed). It's no use. I had to go personally to the bank. 08.07 it turned out that the support operators have never transmitted information about the situation to the department that deals with these issues. I wrote a statement where I indicated everything, they promised to solve the problem in three working days. A week has passed, and today, July 15th, I was invited to the bank, and I do not know if my money will be returned to me. Data on the date, time and place of the incident, of course, were transferred to the bank.
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1
May 14, 2024
The best possible transaction between the CIS countries for physicists. The application offers ruble transfers from card to card. The convenience of online in a place where there is Internet.
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June 19, 2024
The virtual card has stopped working, support is not responding in the telegram, the fb support account specified in the application does not exist! There is no reaction to the email either
. Upd. Two days later I received replies in the telegram chat.
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1
June 14, 2024
You can apply for a visa card for non-residents. It takes about five working days. Three to check the application, the fourth to process the documents for the card and the fifth to pick up the finished card.
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March 26
The worst bank. The staff is helpful and kind.
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March 3, 2023
A bad bank, do not be fooled by the advertising of a modern institution, everything is just with a piece of paper. They don't have enough pinfl numbers, but they definitely need a piece of paper, while no one cares about the number on the official website of the tax inspectorate, go home and carry a piece of paper. The employee cannot print from the tax service's website, it is difficult for him.
Go to other banks, there are no problems with this, everything works without "sticks in the wheels". Don't mess with employees of Ravnak who got stuck in the last century
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2
September 8, 2023
Three stars comrades!
It was good in the beginning, but now it has become strange! Constant mistakes when applying for a Visa card!
Conditions are constantly changing: then you need to come to the bank in order not to pay for the card itself once again, then you definitely need to arrange delivery. Very strange!
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3
1
May 31, 2024
Polite and professional staff and ideal conditions for opening a card!
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1
1
November 18, 2022
The most convenient bank for a non-resident in Uzbekistan! Starting from the opening, you do not have to wait 15 days, they open in 3 days.
The application works stably, you can convert currencies inside the application.
The transfer from Tinkov by phone number comes in a couple of seconds, super convenient, the rate is more than adequate, especially if compared with Capital Bank.
Special thanks to the girl at the reception, unfortunately she did not specify the name. She helped me a lot twice!
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10
September 14, 2023
The disgusting attitude towards visitors, at the currency exchange office they messed with one visitor for half an hour, everyone who was in front of me in the queue had already left. They refused to serve me until those people in the queue returned. I do not advise you to go there.
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1
1
April 17, 2023
Everything is pretty fast and convenient. But the ATM in the branch does not allow you to activate a new bank card, you have to go somewhere else. Well, the exchange rate is not very good)) I take off one star for this)
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1
1
October 25, 2022
At the moment, the most loyal bank to non-residents is to open at 8-30, you do not need to wait 15 days to make cards, both domestic and foreign currency. In addition, the cards are made in 1 day, the questionnaire is considered in 2 days.
And transfers from our banks by the phone number linked to their cards are super convenient, they are immediately visible in the application.
But yes, you will have to wait in line to issue the cards.
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11
1
October 27, 2023
A good bank, the exchange rate is excellent, there are not very many people, they serve quickly, I recommend
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2
March 19, 2024
I issued visa, master card and regular cards from them.
Queues are terrible sometimes, but the conditions are good at this bank.
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January 8, 2023
The service is fast, they speak excellent Russian! They explain clearly, they know the tariffs.
We got the cards mobile!
They help with the installation of the application.
Responsive staff.
I recommend it!
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3
November 19, 2022
The services of this bank suit me. There have never been any problems with operations. The work is well established, everything always works, in case of prevention, they are always notified through the application. By the way, it is also very convenient to use. The only thing is that conversion from a currency equal to a sum of another bank is not available. But I'm sure it's only a matter of time.
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4
August 20, 2022
A good impression of the bank after opening an account. And all thanks to employee Savrina. Everything will help, set up, prompt and show. Clever girl! Please give her a bonus)
Ps: but her colleague outside window 8 (a big guy) should be deprived of a bonus) Not exactly customer-oriented and friendly.
There is also a free toilet and water from the cooler in the bank.
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2
January 29, 2024
The cheapest dollar exchange rate in Tashkent. But they work too slowly. It would be necessary to speed up the work of the staff.
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1
November 21, 2024
Good staff and fast service
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November 2, 2022
With the influx of non-residents, the bank began to service Lee very slowly. Well, as a bank, as a bank. Interest for withdrawals at all ATMs, even in their own, there are few branches in Tashkent. There is an accelerated release of maps, the application is quite civil and is being improved. I didn't like that I had to make a $100 deposit to the card.
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August 25, 2022
"The database is not working, the programmers have updated something."
Receiving the card was accompanied by manually entering the number into the phone database, without which the client-bank would not work, from the only computer in the branch from which this database was accessed.
A little nervous, a little long, but the card was still issued.
For some reason, it had $-10 on it from the very beginning. We still don't understand how it happened.
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November 1, 2022
A good bank, Russians open visa cards without problems, quickly and clearly, good location, in general I recommend if you need an international card)
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3
1
April 12
Helpful staff.
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January 30, 2023
The bank is normal.but a little bit of a problem, so you have to physically go to them through the whole city, since they have technical support for show, there are talking heads sitting there who, at least 1000/500 times, will not connect you with a real specialist, but will repeat the same thing word for word that the specialists are busy now
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2
1
November 9, 2022
The service is weak, if I'm not mistaken, there is only one branch, this is not a large commercial bank, I know that they buy evro more expensive than other banks, but not always, and they can also buy Evro more profitably than other banks, but not always because the situation changes from time to time. 3-4 points
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1
1
April 5, 2024
I recently opened a map and the mobile application is very convenient😍😍
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1
March 28
Advanced Bank
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1
July 6, 2023
Assalomu allekum. The employees of this Bank and their customer service are pleased. He is working quickly and I wish them good luck. Well done
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1
February 3, 2023
A great bank. I stopped by to put the currency on the card. A bank employee promptly helped to sort out the ATM. The visit time was no more than 3 minutes.Well done!!!
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3
July 6, 2023
A great bank, the staff is very polite, the queue for cash transactions is faster than in other banks.
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1
1
December 18, 2022
The guys are nice and responsive, but you have to wait in line for up to an hour of time.
In my opinion, this is not acceptable nowadays.
There is a separate conversation about ATMs in general, from December 13 to December 15, 2022, supposedly prevention does not work. I have already stopped going there on the 16th as I am saddened in my heart.. I will not be surprised if it will not work on 12/19/2022 👍👍👋
But please excuse me, why can't this be done in 1 day?
Do we have to overpay interest for money transactions at other ATMs?
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5
November 6, 2022
This is the Bank of Moscow of the early 90s. It turned out that there were still banks of such an early level of development in the world. The only plus is that they give cards to Russians for 2-3 days now, although they immediately profit from this with wild commissions.
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1
January 12, 2022
Excellent service, everything is prompt, the staff are Russian-speaking!!! No queue or delay!! We contacted the Umida operator. Thanks for the great job.
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2
2
October 24, 2022
To open an account, I had to come to the bank 3 times, first filing an application, then payment and registration, the third time receiving a card, it takes at least 3-4 days.
The staff is polite, there is a currency exchange, they all have terminals on the street.
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3
July 7, 2022
Employees do not understand what they are doing, they do not know what and how their bank provides them. One employee is smart - Atabek, although he was able to figure it out and help. People don't work without a kick. The queues are huge. If you know that there is so much for the issue of cards, then why not organize normal work in this department? By the way, of the two incoming cards, they messed up with two))
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7