Newton.by
291 review
May 1
We order from the Newton online store.Various products have also been used for a long time. This time, the Xiaomi 14T phone. I really like the phone, cool camera, stylish design. Delivery, mega fast on the same day. The price is the coolest
Our family Oleg and Tatiana are very fond of the bookstore. All the equipment is from Newton. Friends also regularly contact us here. We recommend it to Newton and you will be shopping only here!!!!
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1
May 21
I am very happy with my purchase! I ordered a washing machine through an online store, and everything went great. The product was delivered within the agreed time frame, neatly packaged and fully matched the description on the website. The machine is quiet, the washing is high-quality, the functions are convenient. I especially liked the good value for money. Thank you for the excellent service! I recommend this store to anyone who is looking for reliable equipment at a reasonable price.
More detailed: https://newton.by/stiralnye-mashiny/lg_f1296hds1/#08
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April 22
I decided to make myself a birthday present and assemble a gaming PC. There is not much space, so I decided to build on the basis of a mini-itx (DeepCool CH-160 case), which I had never done before.
In Newton.the lowest prices turned out to be the best, all components were available, including the motherboard (ASRock B650I), which competitors did not have or had, but on order.
I got a call back promptly to confirm the order, plus the manager noticed that the selected power supply was not suitable for the selected case and offered a more profitable alternative (1 st player 750 SFX), for which many thanks
The order arrived a day later, and a pick-up point employee helped check the goods carefully and quickly.
Thank you for helping save money and nerves.
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1
January 28
It's a very good store.I ordered a Sony Bravia TV at the pick-up point.I discussed in advance with the manager Anna that this model could not be tested earlier, since this brand is now almost not sold in large stores.In this regard, he warned that the result of the inspection may not be in favor of the purchase.Nevertheless, the store went to a meeting and agreed to deliver it on these terms.By comparison, many other stores immediately refused to do this.At the appointed time, the TV was examined, but unfortunately it did not fit according to some parameters.As a result, I refused the purchase.The managers are very pleasant, polite and not annoying.The service at the pick-up point is still at a very good level.I recommend everyone to contact here and plan to shop here myself in the future.Good luck and peace to all.)))))
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1
January 21
I decided to please myself and buy an e-book. The choice fell on Onyx BOOX Go 6. The cost of the book fell into the free shipping category, but I decided to walk to the pick-up point. There are very kind and smiling guys working there. The point is clean, no bumps, the employee told and showed everything. It is pleasant to receive not only the desired goods at good prices, but also to leave in a good mood from communicating with such pleasant people.
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February 14
It's a great store. I bought it at newton this time.by LG monitor. They allowed me to check for broken pixels, one monitor had a couple of broken pixels, they took it away without any problems, and the second monitor was excellent, so I bought it. The seller really helped me, and did not "hang over my soul" and did not rush me. The price for cash is lower than in stores where you can't even check the monitor. I think that the ability to check the monitor for broken pixels is an indicator of the reliability of the store, that is, the newton suppliers.we are ready to pick up the monitor even if there is one dead pixel. Convenient location, excellent service, very friendly sellers. I recommend this store.
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June 3
I ordered a gift for a girl (a monitor) and came with a broken pixel (the courier didn't give me time to check, he arrived and said the monitor was intact, good luck). The next day, I left a request for a refund or exchange, they refused, they said that this was a normal defect ... maybe then you will use this black dot. In general, everything that would help you sell the goods from this store for 5+ faster, but the service and attitude after the purchase are beyond any evaluation. The funny thing is that after making two purchases, there is a defect in two (fate itself said not to). The product was delivered from the first order to the service center, where they promised to do everything as quickly as possible, one working week has already passed, not a single word. Thank you for your valuable experience working with unscrupulous sellers. As it will be known from the first marriage, I will write another review (it's hard to believe that they will exchange it). I add that the first video card was replaced, replaced with an even worse defect, their service center says that this is normal. I will take it to another service center, and then contact consumer protection. I highly do not recommend this store 3 orders = 3 defects. And their support on the site just feeds them breakfast and then sends them away ... service 0 product quality 0
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March 15
I DO NOT ADVISE anyone to purchase equipment in this store! If you don't want to lose money and nerves.
Wasted time and money.
Firstly, the irresponsibility of their employees began with the delivery of the goods (I really regret that at this stage we did not abandon their services). We ordered a motherboard, processor and RAM, we warned that we would pay with a foreign card and asked if the payment was being made at their terminal, we were firmly and confidently told that yes, that they would send a courier with the appropriate terminal, but in fact it was not the case, to receive a full order due to the carelessness of the staff and pay we managed it from the 3rd time.
That's half the trouble.
We contacted the service center of our city to assemble the computer, for which we were given paper that the RAM was not working, and the motherboard was hanging on the logo, the socket was fine. We contacted the store with this problem and were told to send it to the Technoprav LLC service center in Minsk for diagnosis, and then the circus began. The store is no longer responsible for anything at this stage. Before shipping, we took a close-up video of the components, just in case, because there was no mechanical damage. When the components were in Minsk, no one called us back, they called themselves to clarify when the diagnostic result would be. The girl said that within two weeks. Two weeks have passed, no one has called us, we call ourselves, to which the girl says that the socket is mechanically damaged, the legs are bent, there is no warranty, the RAM is working. We said that everything was fine with the socket before it was sent to you, and the RAM was not working. She replied that if one part is damaged, then the other one is automatically not covered by the warranty. What? How's that? When we have coupons for all the components. They stupidly did not even look at the RAM. The case was not guaranteed, but the girl mentioned that they had tried to straighten the socket legs, an interesting case. When I mentioned that we had a paper that confirmed that everything was fine with the socket before sending it to their service, the motherboard was just hanging on the logo, and the RAM was not working, the girl also accused us that we had turned to 3rd parties for assembly. It's terribly simple. You start asking questions, the girl spams with one phrase, doesn't understand anything and doesn't want to, it's impossible to achieve anything. We tried to call and explain the situation to the Newton store - it's useless, they give us the phone number of the same service where the same incompetent girl Anna answers the calls, then another operator pretended to be interested in the store and sent an SMS to fill out the form and attach a photo / video, after which the application will be reviewed again and they will call us back. We were fed breakfast, but in the end, the same girl Anna calls back from the Technoprov service))) in general, they washed their hands of it, they threw it specifically. we will wait until the parts are sent back and we will write a written complaint about the store and the Technoprov service because there is a video and there is a paper from the service of our city confirming that there was no such problem before sending them to the service, we will never use their services again, we do not advise anyone, save money and nerves)) We'll order the components from another store, but we'll deal with this situation later. -I attach a photo of the socket in the motherboard before sending it to your Technoprieve scam service and which one they returned to us.
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6
December 29, 2024
Dear representatives of the organization!
I would like to ask you about the training process of your employees. I ran into several problems related to the delivery of my order (12/28/2024). It was not delivered on time, and instead of being notified of the postponement, I received only a text message about the delay. The operator claimed that I had been contacted, but I had not received any calls. As a result, I decided to cancel the order, and I have confirmation of this.
The next day, I received a delivery notification that I did not expect, and again with a delay. I believe that your employees demonstrate a lack of competence in their work. I recommend considering the possibility of training them. I still managed to get a microwave oven thanks to the excellent communication skills of the courier, who, unfortunately, was not informed about the cancellation of the order.
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4
March 11
I don't recommend this store to anyone. If you have any questions about the warranty, then their Technoprav LLC service center is simply the height of incompetence, lack of professionalism, stupidity and outright disregard. I gave my mobile phone there under warranty. The conclusion is a microcrack, not a warranty case. The request to demonstrate the damage to the screen was refused without explanation. It looked as strange as possible to me, so I decided to contact the official Samsung service center at my own expense for an independent opinion. Subsequently, I applied there again for a different form of opinion. The result in both cases is identical in Samsung – no damage, factory defect. In addition, according to the phone's IMEI, Samsung indicated in the conclusion that the device was shipped for sale in another country, so there is no question of repair under the manufacturer's warranty at all. Even after that, the service center still did not recognize anything, of the suggestions there was only a re-examination from them. The lady who introduced herself as the supervisor is generally unable to resolve any situation, she never has a specific answer to any question, just monosyllabic phrases that make no sense. I contacted the seller (newton.by) and 2 months of calls/callbacks have begun, when one directs to the second, and the second to the first. I received calls and suggestions on how to resolve the situation only after a written complaint was sent to the seller. From this experience, I can conclude that the Technoprav LLC service center issues deliberately false conclusions, and if you encounter a similar situation, you should not waste time talking, immediately translate your communication into a legal and written form. To understand the level of competence of the representatives of the service center, I attach a photo - so they showed me a microcrack on the phone, sending this photo to the messenger at the time when I was with them with the same phone.
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4
February 16
Once again, I would like to express my deep gratitude to the Newton online store.Thank you for your competent advice on the choice of household appliances and their fast delivery. We bought aerogrill and the Alice Yandex station for gifts. We were very satisfied.
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January 18
I ordered a TV from them.We called and decided on the delivery.the delivery is long-5 days.Well, it's okay.as a result, I freed up and prepared everything for a new TV, but the day before delivery, they call and say that there is no such TV anymore, the supplier is to blame and blah blah blah. they offer to buy another TV for this money, which has worse characteristics.this TV disappears from their website, but then, after a couple of days, it appears on sale again, but with a price of 400 rubles more expensive.No, I understand everything, business is business, but in such cases you should at least offer a discount.or apologize.as a result, as for me, a typical charade.it is better to overpay and order where there is confidence than in this organization.
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3
January 8
I ordered a babyliss hair dryer through an online service in your store, a worker came, but it stinks very much, I'm afraid to use it, there were problems with delivery, too, the work of your service center, where I gave the hair dryer after discovering the defect, also leaves much to be desired, the problem was not solved, I was on an expertise for 2 weeks, I don't know, they checked there for 2 weeks, then sent an SMS that the product was working- take it away, yes it works, I know, but if I wanted my hair dryer to just WORK, I would have bought it for 20 rubles, not 200, I received nothing but negative emotions.
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3
December 27, 2024
I do not recommend ordering products from this store! On 12/24/2024 , I ordered a vacuum cleaner and arranged delivery on 12/27/2024 , on 12/25/2024 they call me and say that I can 't deliver the vacuum cleaner to me on 12/26/2024 , they can only the next day , I said that I ordered the next , which in response I heard "oh , they made a mistake , sorry . " I understand everything, but every little thing is important in such a matter, if no one was at home that day, but in this situation I can write it off as a human factor, because we are all living people, everyone can make mistakes. But on 12/26/2024, they call me and say that the vacuum cleaner was sold last today and they tell me to buy a similar model, according to the seller, only the sound differs there, I looked at this model, it is lower in characteristics than the one I planned to take! But most of all, I was outraged by the words "sold today", how could you sell it if I booked it 2 days ago? In general, I do not recommend this store , maybe it's a small thing for someone , but it's not a customer-oriented store at all , as they say everything starts with such small things, it was very unpleasant and insulting, because it was necessary on this day , I specially ordered in advance , but it turned out like this
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January 11
The Newton Service Center (Technoprov) is absolutely incompetent in their work! On December 24, we bought an Atlas Sport Sky White exercise bike, and immediately after assembly, defects were discovered - the adjusting screws of the seat and rack unscrew when you sit on it and pedal, which makes the rack wobble (that is, as if it hadn't been tightened at all). We handed over the exercise bike to the service center. They said that there was no washer under the seat and it was installed, and the fact that the rack wobbles at the maximum length is not a defect. But where in the instructions was it stipulated that the rack can wobble? It doesn't just wobble, it completely unwinds and cannot withstand the declared weight! This "feature" is recorded on the video that I provided in a dialogue with the service center! Staggering and unwinding are two different things! You're confusing cause and effect! The rack should not be unwound just like that! I demand a refund on the basis of the law "Law of the Republic of Belarus "On Consumer Rights Protection" dated January 9, 2002, No. 90-Z, Article 20. The rights of the consumer in case of sale of goods of inadequate quality to him"! Such "features" were not specified by the seller!
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4
April 15
I ordered an iPad as a gift on Sunday. We agreed that the delivery will be on Tuesday at 19:00-23:00. At 18:00, the courier already called me, said that he would be in 20 minutes and they couldn't be later, because now they are in my area and then it's not a fact that it will work. After I insisted that I was notified at least at 19:00, they finally agreed to give me the order at 19:01. I'm not going to describe further adventures with an incomprehensible courier, but they still handed me an iPad. Except it was packed in a dusty plastic wrap. When unwinding, I found that the box was all scratched and dirty. The protective stickers on the back of the box are yellow and somehow deformed. Of course, I couldn't give it away and refused. I call their store, explain the situation, and they tell me that they will contact me. When? Today? Tomorrow? I urgently need to give a gift, to which the girl said, I will ask to be contacted today. I waited about 40 minutes, but there was no call, so I ordered from another store. After another 15-20 minutes, the effective manager calls back. Not really preparing for the call, he asked the same thing again, to which I just told them not to worry and informed them that I had already ordered from another store. I was still talking, but the phone had already been hung up. At all stages of the order, except for accepting the application, it was unpleasant. I rarely write reviews, but I was very impressed with this store.
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3
April 18
There is no attitude towards customers
Delivery on time, no complaints. I bought a Sturm 0 vibrating grinder for $8032 as a gift to my wife. She decided to do various repairs herself. But the machine turned out to be quite heavy, and it is inconvenient to hold it in your hand. As a result, we decided to make a refund in 8 days. But the store refused, although within 14 days, if the product did not fit and was not used, it is legally subject to return. In other stores, this is done without unnecessary red tape. I won't buy anything else in this store, and I don't recommend it to others.
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February 8
I bought a hood for the kitchen. The AKPO 50WK5 model.I made a mistake when ordering by one digit. The AKPO 50WK4 model was needed.I didn't notice any difference when I received it. Now, to install an unsuitable model, you need to seriously redo the ventilation system in the kitchen. I went to the store with a request to replace it with the desired model (with an additional payment for the difference, of course).They considered my appeal for a week .I called back, it was refused.""... according to the law, complex household appliances cannot be exchanged or returned.""I agree, the mistake is my fault. But it seems to me that it would be worthwhile to be more loyal to the client. I don't think I'll ever want to buy in this store again.
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May 17
I talked with the manager Victoria, a very responsive and friendly person who can help you choose any order.
I ordered a grinder at a very reasonable price, plus they gave me a 2-year warranty.
Very pleasant service)
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April 21
It's not the first time I've contacted this store, and this time they didn't let me down again. I ordered a phone for a gift, and I asked that the box be neat and clean, so that I wouldn't be ashamed to give it. Everything arrived in the best possible condition, a specialist opened the goods at the pick-up point, gave them the opportunity to turn on and check their functionality. I am very satisfied with the service and the purchase, I plan to buy here in the future.
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March 10
I ordered a Dyson Styler of a certain color in advance as a gift for March 8th. They said the delivery could be on Friday. On Friday, they called and said that they had brought the wrong color and offered 2 ways out of the situation.: 1) I agree to this color and receive the product on time; 2) I re-order and receive it on Tuesday
I had to agree to the first option, because before March 8, I won't be able to order the necessary gift anywhere else.
At the same time, I had to coordinate the color with the girl, because she doesn't like all colors.
As a result, there was no surprise.
I didn't like the manager's work, so it put me in a desperate situation
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May 20
We ordered a Beko washing machine, had questions, contacted, sent to another specialist, who sent an application to Beko, we waited for 2 weeks for the first time, although they said they would contact us within 5 days, we called again - no application was received, according to TP, we left a new one - we haven't heard for another 2 weeks the spirit... Newtone folded their pens and said it wasn't their problem! Although questions about the car arose a week after the purchase...
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May 5
Fantastic incompetence in everything. Don't buy anything from them. If you are tempted by a favorable price, then be sure that it is almost impossible to return the product in case of a malfunction, you will not receive money for it for a million reasons, and the service center with which these sellers work is generally a bottomless pit of lies and hanging noodles... It's better to go straight to others or repeat my and many others' story with warranty repairs and product returns.
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3
May 28
Hello.
A disgusting relationship.
I ordered a tablet for my child's birthday on 05/24/25
I negotiated the delivery on 05/28/25 from 17.00 to 23.00
I received a message in the evening that they will be delivered from 7 a.m. to 10 a.m.
I called back to the store and explained that I would not be able to work at that time, the consultant fixed everything and said they would bring it the next day in the evening.
And again, the same story: the message that the tablet will be delivered before 11 a.m.
How's that? Do you take into account the wishes of your clients at all? The mood is spoiled and the aftertaste from such an attitude is terrible
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March 12
The disgusting Newton store.by and the Technoprov service.
I bought a washing machine. I worked for 1.5 years and broke down. The service has not been able to send employees to pick up the car for warranty repairs for 2 weeks. The store sends the service to the store. Complaints have been written and sent to both the service and the store, but I have not received a response. The service is disgusting, I really regret that I did not buy it from another place. Tomorrow I will contact the consumer protection department, because it is not possible to reach a good agreement.
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March 1
I absolutely do not recommend this store as part of the purchase of mobile phones.Perhaps, as part of the purchase of other goods, they get something.I ordered an iPhone 16, they refused in advance to send an IMEi, when the courier arrived, he had absolutely no information, besides, he constantly hurried me to go home as soon as possible (this happened literally after opening the box and after a couple of minutes). The store is not interested in customers, it just takes large sales.There is zero customer orientation.I don't recommend it to anyone.This is the first time I have encountered such service
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1
February 8
Excellent online store. I ordered the product at a good price and received it the next day. Good service at the pick-up point.
3 points for the disgusting delivery service. They promise to deliver exactly on the agreed date (birthday), then a couple of hours before the expected delivery they call and offer to postpone the day by 2, or cancel the order!
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November 11, 2024
I order at the newton store.by is relatively common. This time it was a xiaomi 13 pro phone, the service is on top!
Always responsive sellers.
They were issued quickly, delivered promptly, everything works, I am satisfied with the order!
Everything is at the highest level.
Thanks
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April 19
I bought a Bosch screwdriver))))) broke down on the first day, twisted wooden bars .... bosch fake 100%. You call the store, they say call the service, you call the service, they say on return to the store, you call the store, they say call the phone where they are dealing with the complaint, you call the number they say is the service!!!)))) You call the store, they say they will call you back today 100%)))) I DON'T RECOMMEND IT TO ANYONE!!!!!!
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2
May 22
I bought it at the Newton store.by using a washing machine that failed during the warranty period. The service center has confirmed the malfunction (control board). According to Article 20 of the Law of the Republic of Belarus "On Consumer Rights Protection", deficiencies must be eliminated within 14 calendar days. At the time of writing the review, a month had already passed and the problem had not been fixed. None of the legitimate solutions has been implemented: the product has not been repaired, replaced, and the money has not been refunded. The store and the service center do not respond to the claims. I do not recommend it — complete disregard for warranty obligations and an indifferent attitude towards customers.
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1
May 2
Great store! I ordered the honor x7c. Very reasonable prices, fast delivery, the phone arrived with a safety glass already installed and a warranty from the store. I recommend it! Thanks to the staff for their work!
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December 12, 2024
I bought a compressor
It worked for half a year and broke down
I gave them for repair and 16 days have passed, I'm calling and he still doesn't know what's wrong with him, they don't want to return the money, I'm calling, they say all questions to the service center there is money, the service center says the seller has a day, and so the whole day I called there is no truth !!!
The store does not advise t to any problem as I understand it, it is necessary to deal with them through consumer protection
The price of the compressor is 2820 rubles
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2
April 21
I bought an asus rt-ax57 router
Stable coverage, a branded website with simple configuration (in most cases, configuration is done automatically), and a pleasant appearance.
Asus does not change traditions and makes good routers for adequate money.
Fast and courteous service
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September 17, 2024
Excellent vacuum cleaner Domfy DSC-VC305 — quality and convenience!
I recently purchased a Domfy DSC-VC305 vacuum cleaner, and I can't get enough of this device! Firstly, its power is impressive: even with heavy pollution, the vacuum cleaner easily copes with all surfaces — from carpets to hard floors. I especially liked the power adjustment function — you can choose the optimal mode for different types of cleaning.
It is very convenient that the vacuum cleaner is lightweight and maneuverable. Its compact dimensions make it easy to store it even in small spaces. A cord of sufficient length, and nozzles for various surfaces make cleaning as effective as possible.
I especially want to mention the pick-up point where I picked up the vacuum cleaner. The whole process was quick and hassle—free - the staff is polite and prompt. This was a pleasant addition to the positive impressions.
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May 2
I bought it at the cottage
Mattress for garden furniture Olsa 170 s861/119/p
They arrived on time, even a little earlier. I am happy with the product. Thank you very much to the store. I will still order
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May 2
I bought a Yandex Basic TV from the Newton online store. Everything was delivered on time. I found a small defect at home and immediately informed the store about it. The issue has been resolved. It's all good. Special thanks to Victor for his assistance and involvement in my problem.
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November 20, 2024
The prices are as adequate as possible. And most importantly, everything is simple, convenient and high-quality. If you have a question, you get a great consultation.
Good luck and prosperity to the guys from this company
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November 7, 2024
Disgusting attitude towards the client
A lot of wasted time
10/24/2024 I bought a washing machine, initially I wanted to pay for the purchase by card, but I was offered a discount of 38 rubles if I pay in cash, I agreed
After 9 days, the car started flowing and it started....
I call the online store, the store responds that you need to contact their technical department (in fact, this is a service center that serves them CBT)
I call there, they tell me to send a photo report, I did so, as a result, this very service center is silent all day and at the end of the day, after several of my calls, sends me the number of the Samsung service center (by the way, the women in this service center are very unpleasant, rude and complain about their work), I call the Samsung center and they send me a master the next day, the master arrives and says that I needed to call a Russian number (Samsung hotline) and begins to resent who will pay him for the call (but then they figured it out, paid for the store)the master gives an act about there being a leak in the hatch, I throw this conclusion into the CBT and the women respond to me one message a day.
Yesterday, it seemed that they decided that they would take it away, at first I agreed to exchange for another washing machine (they offered a discount of 200 rubles), but then I changed my mind, because I found it in another online store for the same money (a more famous store)
I call Newton and say, I changed my mind, decided to refund the funds, and they tell me that for this, according to their protocol, I have to contact the CBT again and they will make the final decision, it's a big weekend, so I can only get in touch on Monday, but given the speed at which those women work, I hope my question It will be decided by the new year!
She asked me to contact the management , but they completely ignored me !
By the way, the store gave a guarantee for a washing machine for only 14 days, and after that my problems
I was forced to contact the state authorities today to resolve this problem
In fact, when buying a product, in case of its breakdown, even with an act in hand from the master of the service center, whom they sent, the store does not take responsibility for itself
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6
October 16, 2024
We purchased an Atlant washing machine in the Newton store in October 2022. At that time, the legal entity owning the store was Novy Ton LLC UNP 692173065. At the moment, the store is owned by another legal entity that is not the legal successor in terms of warranty and service obligations. But he actively uses all the attributes of Newton.
To date, the washing machine has once again broken down and contacting the Newton store, a refund and payment of funds were requested. The store, in turn, does not bear any obligations (it also does not inform which company to contact with claims)and he says that he will forward the information to the director of the old company, who is located abroad, and if he decides to compensate, he will compensate.
At the moment, Newton said he would send all the information to the director. But the scheme looks extremely gray.
Judging by the reviews on the Internet, the legal successor in this situation is fenoptgen LLC, which also does not want to incur any obligations.
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8
August 13, 2024
I very rarely write reviews, but this time is an exception. The store is good, the staff is polite and friendly, the prices are pleasant. I ordered a kitchen sink, a cooktop and a microwave. All the equipment was delivered promptly. The equipment is all in excellent condition, without any defects. My next order will only be in newton.by !
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May 22, 2024
A wonderful online store! I ordered Razer Kiyo webcam and other peripherals here and was satisfied with the quality of the goods and fast delivery. They have a large selection of products, good prices and excellent service. I recommend it to anyone who is looking for a convenient and reliable place to shop online. Thank you for the excellent service!
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2
May 6
I bought a Trouver Cordless Vaccuum vacuum cleaner, it was delivered on time, the vacuum cleaner works without problems!
Special thanks to the staff who helped in the selection of the product!
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April 1
The problem was not solved immediately, but...! The claim was not left without attention and reaction, I am very glad that the representatives of the company contacted and closed the issue that arose through no fault of their own, I recommend this store to everyone, the owner of 5*!
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October 26, 2024
I left a review on their website with a description of the problem, so they didn't even publish it. Which leads to the conclusion that the 4.5 star rating is not relevant. If you want to save your money, it's better not to mess with them.We ordered a mini oven at the end of August. We were looking for an oven with enamel inner walls. The oven arrived on the designated day. He was not present at the reception of the goods. However, as it turned out, the inner walls of the furnace did not correspond to those stated in the characteristics on the store's website. I called the store. They offered a refund or a replacement. Since the oven needs to be replaced, I agreed. Emphasizing the terms of purchase (the inner walls are made of enamel). They offered a mounfeld oven with an additional fee. They agreed. The oven arrived on October 1st. As it turned out, only four walls are made of enamel, the back wall is made of galvanized. At the same time, the size of the tray and the grate did not correspond to the inner diameter. It drives into the oven with great force and scratches the enameled surface. I called the store. To which they said that this was not a warranty case. During lengthy negotiations, the furnace was taken away for examination. The money is not refunded. The payment receipt was not given. They do not check the goods in the store and do not even see them in their eyes. What can we talk about? It is a pity that there are such unreliable sellers.
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8
July 25, 2024
There are no questions about the store itself. I ordered a vertical vacuum cleaner, agreed on the terms, and received everything without any problems.
They also had questions with the service that is located.
The battery began to discharge quickly, although the product only worked for a couple of months. Naturally, I decided to apply under warranty.
I called, explained the situation, and was told to duplicate all this to the same number in Viber.
I did everything, the message was read only after a couple of hours, questions were asked, I answered immediately, but the answer was only the next day. So the correspondence unexpectedly dragged on for almost a day. I understand that there may be a lot of requests or work, but it turns out that the person asked a question and immediately left this chat and read the answer on the trail. day. Strange.
But then it was more fun. They wrote me to bring everything to the service, which works from 9.00 to 18.00. The next day, at 9 a.m., I knocked on the closed doors, and the robot said by phone number that they had been working since 10 a.m. Somehow I managed to contact them through the store itself. As a result, we agreed that they would pick me up by courier themselves. Of course, there were also nuances with the arrangements, I will omit them. The vacuum cleaner was still taken away the same day after lunch.
I suspect that with this approach, the battery of the product will be defective for a month, but I want to believe that everything will be solved faster.
I will add to the review as soon as updates appear on this account
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4
1
March 13
I needed a laptop for work, and the manager selected the device that was optimal in terms of price and characteristics. Satisfied, everything is working, I recommend it!)
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October 16, 2024
I do not advise anyone to order goods from this online store!
I ordered a smartphone on 13.10.2024 with delivery to another city, the customer service specialist set the delivery date for 16.10.2024. The smartphone was delivered at the specified time, but the courier arrived on the state number of the Russian Federation, which already alerted me (does the courier service have the right to carry out its activities on foreign numbers?). Further even more interesting, the driver handed me a package with a box with a smartphone through the driver's window and said that I had time to familiarize myself with the goods for 2 weeks, they say, pay immediately. I told him that according to the Law on Consumer Protection, I have the right to familiarize myself with the contents of the box and the working capacity of the product, to which he remained silent, well, I began to unwrap the box wrapped in several layers of film. Next, after opening the box, I turned on the phone, after which the driver told me that further familiarization with the product after payment would take 2 weeks. To which I turned off the smartphone and gave it back to him, because apparently the courier was in a hurry somewhere, or maybe they wanted to cram a marriage into me after installing the store, because no one at any smartphone manufacturing plant twists boxes in several layers of crumpled food film. I suspect that the smartphone was in use. Also, on the part of the store and the representative of the courier store, the norms established in the Law on Consumer Protection were violated. One of the norms clearly states: "The seller (contractor) is obliged to demonstrate the operability of the product (result of work) and transfer to the consumer the product, the quality of which corresponds to the information provided about the product ..."
Be careful if you suddenly get into a similar case, do not give the money until you check the operability of the product, in my case, the operability of the smartphone (OS operation, screen operation (matrix), camera operation, etc.).
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10
2
February 18
If you buy here, then forget about the warranty. I bought a boiler and they immediately gave me a piece of paper stating that there were no complaints. Of course, you won't see everything. In fact, the case is bent. And it's obvious that it's a factory defect. It is clearly visible that this was definitely not done at the time of transportation. They didn't take it under warranty.
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November 11, 2024
Disgusting service center. If it wasn't for the product under warranty, I would never have come here. I didn't have much time, so I called the call center to clarify how long it takes to fix it. Answer : 14 days! Calendar, not work. Well, then. Okay Was it a hundred in 14 days? That's right, nothing, he was just HIRED. I warned the consultant that I couldn't wait, explained the reason, couldn't she say the word diagnosis?? Diagnosis takes 14 days, and then they fix it for another month. Why do you need such a stupid employee? And there is no need to blame, they say, everything is written in the receipt. Even before the receipt, I also have to be consulted verbally.
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1
November 5, 2024
I purchased a system unit with a complete assembly of components from Newton. After 2.5 months, the cooling fan in the power supply began to crack violently from time to time. After applying for warranty service, I received two options: either remove the power supply myself and send it for diagnosis, which can take from 3 to 14 days, or transfer the entire system unit as a whole. Since the PC is used in the workflow, it is impossible for me to turn it off for such a long time, especially just for the sake of diagnostics.
Considering that the "diagnosis" of the fan crackling problem is, in my opinion, no more than 5 minutes of work, I asked to speed up the process or provide a replacement power supply for the time of diagnosis. However, I was denied both requests.
I strongly doubt that in the event of a malfunction of any component of the system unit, the warranty service process will differ significantly from what is described. As a result, it seems that the guarantee, in fact, turns out to be unavailable.
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