The lights were turned off in the area. I think okay, I'll sit through the MTS mobile Internet. But that was not the case. The speed is 20 kb/s. On three different devices, with different MTS tariffs and numbers. I write to tech support, and the bot responds to me - wait 5-7 minutes and restart the phone. I did, nothing has changed. I'm writing again, but I'm already asking you to connect the operator. After explaining the situation to the operator, I hear the answer - restart the device after 30 minutes. I say that the problem is not with the device, because it happens on all phones in the apartment. The answer from the operator is to reboot all 3 devices. Ingenious formulaic answers and unwillingness to understand the situation. If the lights are turned off, and the tower, is it really impossible to power it with backup power in the 21st century? But the operators did not even name the reasons for the lack of Internet. And the money will be written off as for a high-quality service rendered in full. If earlier everything was fine when the lights were turned off, then from today I am very disappointed with MTS services.
Poor quality of service: a long wait for someone, not a single consultant was on the floor. The lack of a sufficiently important punch for such a salon is the lack of a water cooler
The first reviews about the very low speed that I scrolled through were written in 2022. So I keep you informed, 2 years later, in 2024, the situation is the same. 5 people - 35 minutes
In general, I work here, so I can give the most objective assessment. There is only one minus — there are often long queues here. Otherwise, there is a wonderful staff, a large selection of equipment and devices, a pleasant atmosphere.
When connecting to this operator, be careful, read the contract, they connect unnecessary services, like watching movies, etc., for which they charge a fee.
The Sovdepov attitude. They talk in a raised tone with the client, as if I borrowed money from them and do not give it back! I was shocked! They ruined the whole impression of the city and the country.
I have been using MTS services for a very long time. I am currently using installments. In offices, employees will always explain and prompt everything intelligibly and competently.
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Александр
Level 4 Local Expert
October 3, 2024
The speed of the mobile Internet is below the baseboard. Inadequate support. The office is always looking for problems on the consumer's side. In neighboring countries, the device does not need to be rebooted, as your employees advise, in order for the connection to be. And their incoming speed is several hundred MBit/s. It's good for you if you have 20 MBit/s in Minsk on the street in any area. For the most part, you reach up to 5 Mbit/ s with a creak
The time is 19:23, I wait in line for 30 minutes, there are 4 people in the hall (at computers) of the working staff, 1 person works in fact.Is this normal?
Cool... Literate., Of course there are all sorts of but.... But when it comes to choosing something ..., everyone is connected., and together the best option is chosen according to capabilities and needs.
Approximately 5 clients pass through in one hour with 3 operators working (there are 5 jobs in total). It's been a very long wait, and this problem has been around for a long time.
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Алексей
Level 9 Local Expert
May 27
please fix the mobile Internet, when entering the apartment, the speeds drop to a minimum, although the house is in the 4G coverage area, even indoors
The review does not apply specifically to this department. But customer service is disgusting, I made a pre-order on the phone and on the day when they were supposed to bring it, they just faced the fact that delivery would be the next day, which was extremely inconvenient for me, but I agreed. The next day, the same story, we can bring you tomorrow they will call you in the morning before 11 and I will agree on the delivery time. And what?! Of course, no one called and agreed on the time. The courier has already called, who arrived in the evening, of course, saying I will be there in 10 minutes. Except I'm not at the address anymore. And there was no desire after waiting for 3 days. Disgusting. I have been using MTS since its opening and did not expect such an attitude. I will re-order the same phone in A1, there have never been any questions with them.
Objective trash, not communication, life used to be like that, now MTS is the same, two apartments in Minsk-mir at different ends of the connection is terrible, another operator puts additional towers for the area, apparently you will have to contact him
Friendly staff. They helped me choose and advised me. A large selection of equipment is available. This is not the first time we have bought it in this MTS showroom.
I must say right away that choosing a service at the terminal of your queue number is useless nonsense and it is not clear why this was done. Coupons are issued simply one at a time, regardless of what you clicked, service also takes place. I.e. if you want to conduct or consult on a "quick" issue, and 10 people are going to buy phones in front of you, then you will wait on a "live queue" for about an hour or more until all your phones they will buy, change tariffs, arrange installments and so on, and no one will accept you with your trivial question, even though you conscientiously chose the options on the terminal.
I'm not writing about this salon , but about the MTS office. The poorest office. Firstly, they began to take a commission for replenishing the light of 1%. I. Amare, the main thing is that they are increasingly attracting stars to advertise this office. Third , tariffs are getting more expensive . But after the advertisement by the stars, there is an advertisement immediately help the Alyosha foundation. Where is the logic . This office has money for stars , but not for anything else . The craziest office
Anyone who decides to transfer a number to MTS should think about such shoals of "competence" of employees of the MTS CENTRAL OFFICE!
I made out the transfer of the number from life to MTS on 01/29/2023. It's already 31.01.2023, but the number has not been moved. The operator fumbled for a long time, even resorted to the help of a neighboring operator, and with the words "pay 10BYN tomorrow, insert the card and your number will work 24 hours after contacting you." BUT neither 30.01.2023 nor 31.01.2023 can I pay for the number because it is still not linked to MTS. When contacting the MTC call center, the operator said that it was necessary to contact one of the offices AGAIN to reschedule the number and carry it out in the programs, since the CallCentra operator does not have such authority.
As a result, I have been out of touch for almost 2 days and everyone just refuses.
Very slow service. 1 person receives coupons, while 2 consultants walk around the empty hall with dissatisfied faces, periodically looking at their phone and answering messages. The atmosphere is unpleasant, and the office is on the avenue! Well, as it is..
A large room, a good selection of devices and goods, specialists know their job, polite and friendly, I really liked the service, it would be nice if everyone were like that)
The company is absolutely not loyal to its customers, who have been for many years (about 20 years!!) They stay with her.
I was given, I quote, a "GIFT" - 900 bonuses were listed in honor of the number's birthday. But it turns out that in order to use them, I still have to log into the application and agree to accept the "gift". And they give me exactly 2 days to do it.
I didn't have time to do this, because I hadn't read the message to the end and couldn't think that I still had to agree to a gift, and even for only 2 days.
As a result, this "gift" was taken away from me, which is also very interesting. It turns out that the gift can be taken away. Marketers probably came up with an analogy with some types of men who take gifts after parting, but only I have NOT parted with MTS YET.
As a result, I left a request where I asked to be made to me as a loyal customer (20 years old, Carl, I am a client of the company) still, let me use the gift. I was refused! 😁
This is bad, very bad, MTS.
All companies are fighting for every customer, and you are not even able to keep the "old ones". So it's time for us to break up.
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P K
Level 30 Local Expert
June 12, 2024
The company does not fulfill its obligations to customers in terms of providing all the declared functionality of the mobile application. In fact, you cannot make payments for services from their application
Be careful! Advertising is everywhere, they call with advertising , SMS advertising. They ask you to change the tariff plan, because they don't like it
To set a tariff without a subscription fee, you now need to go to the office with your passport. Previously, this could be done in the application. It's terribly inconvenient
I contacted support today about the promotion on the redmi note 8 pro 6/64. Sale of leftovers only in the salon at Independence 95. The support replied that there are 2 pieces available, they cannot be booked, only bought on the spot.
I arrived at the salon in 20 minutes. The consultant said that these models are available, but both have already been booked and they will not be given to me.
Attention to the question, why was it impossible for an ordinary customer to book, but for some apparently special person it is possible?
The conclusion is that one of the employees booked these phones for the promotion, because an ordinary customer did not have such an opportunity.
Attention to the question, why do we need such promotions?
Just sell your phones at a discount, why promote it as a promotion for customers that they won't be able to use?
PS. in general, the terms of the promotion on the website speak of purchasing only in the cabin without armor.
The corp department is just gorgeous guys. They will answer all the questions, chew up all the information, if necessary, like children. Many thanks to Vitaly for a clear explanation of all the nuances, pros and cons of the services I need