The review was written to the bank as a whole, and not to the item on Molodezhnaya 72b.
Disregard for customers, the work of the bank as in the 19th century.
There is 1 specialist working in Novopolotsk and there is no cash register. You need to order cards and sit in a queue for several hours, and this is for the simplest card replacement operation, or you can send cards by mail, as in normal banks. I read the reviews below and there is the bank's response: "we will analyze the appeals," we analyzed, which means that the bank's management is absolutely satisfied with this situation.
Another situation is this: they transferred money to me by phone number, and an auto card was linked to the phone number.The term of the Car card is over, and, Karl, in order to withdraw my money from the account now, I need to go to Vitebsk! To Vitebsk, because there is no cash register in Novopolotsk, and they have closed the branch in Polotsk! But I can't go there right now. As a result, my money will be hanging somewhere for more than six months. What kind of attitude is this to customers??
I close the remaining loans, close the cards, and I don't want to have anything more to do with this bank.
And I voted for you 2021,2022,2023.....
I ordered a reissue of the card, the deadline is ending,I work until 17.00,I did not know that the branch was closed in Polotsk, I went to Novopolotsk 2 times, I managed to get there at 17.30, both times 3-4 people were sitting there in a queue for an hour, I went to clarify whether they would accept me, they replied that they were closing at 18.00.Saturday is Sunday off. Maybe who knows if the branch in Polotsk will reopen.
The worst service among banks. To get a reissued card, you need to wait in line for 2 hours! It would be possible to arrange delivery by mail, since the branch in Polotsk is closed, one employee works in Novopolotsk, each client is served for 30 minutes. If I didn't need a card, I would have left this bank altogether. The service is 1 out of 5.
the attitude of the employees towards the client is terrible - so you wait for another 30 minutes, and the employees fly into the hall with the words: what are we sitting for, who are we waiting for.
One employee, respectively, creates a queue in which you absolutely do not want to sit . The cards have run out , and I will not continue to conclude an agreement with this bank .
I would like to express my deep gratitude to the specialist for his help in solving my question, they re-registered me on the best terms, she is very polite and competent.
Sooooo long service, each person sits for 30-40 minutes ,
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Show business's response
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Влад Ф.
Level 2 Local Expert
November 20, 2023
Whenever you come, it always temporarily does not work. The schedule is always on a piece of paper and does not match the Internet data. There is no ATM in Novopolotsk. They call from the bank and persuade them to use their services, get cards and pick them up at the branch. But! You come to the department and IT's CLOSED. At least inform the Internet how you work. A MESS
The worst service among all available banks!!!
I wrote an application, but no one sent it for consideration!!!
The quality is at the highest level!!!!!