It is a very convenient online service and mobile application. I use it to buy air tickets both in Russia and abroad. The prices are affordable, the choice of destinations is quite wide, and receiving an e-mail is almost instant. No excesses 2.5 years of use.
The most affordable prices on the air transport, all the necessary tickets are always available. Both the web service and the mobile application are implemented as simply and conveniently as possible. No annoying factors and the form of advertising and attempts to impose paid extras.services.
Imperfect, but very good service. Tickets are relatively inexpensive, the mobile application is well made, and there is a variety of airline choices. But the subsystem of booking hotels needs to be completed. In particular, expand the list.
I will tell you about the situation that arose in September 2024. We purchased tickets from Moscow to the UAE, and there was an opportunity to add two additional pieces of luggage on the website, which we took advantage of. Before departure, we contacted the staff of kupibilet on the website and clarified whether everything was correct for the luggage, they assured us that yes. As a result, the airline representatives at the airport said that this was impossible and they would not take the third bag of luggage. We had to pay about 50 thousand rubles from our own funds so that they could send our bag! Next, we contacted kupibilet, explained the situation, provided all the receipts and information, and they compensated us for these expenses by admitting the mistake on their website! We were very happy! Therefore, I strongly recommend it, we also bought tickets from them earlier and were always satisfied)
There's no time to buy online registration from them, it's a hoax.
We bought tickets for the 2vz+ 2 reb family through them and bought online registration, since they couldn't choose specific seats, we chose the beginning of the plane and at the window together, but they put us in the cheapest seats at the back and separately. And they refused to respond to our claim and replant it. They said that the online registration service has been provided, but they are not responsible for the seats.
And what did we pay the money for if we specifically chose the beginning of the plane and together? Even at the airport, we would have been given better tickets at check-in and not seated with children.
Terrible sepsis and incompetent support..
And when they have nothing to answer, they just stop answering.
They mislead when buying a ticket, they call the online registration service. When buying a ticket in a new destination for me and in which I had never flown before, I chose the online check-in service with a choice of the desired placement in the cabin. I chose the beginning of the salon and at the window, I got the last row…
Support says that no one gave guarantees, they just register for money... but why would I register online without choosing the desired location??? When checking in my luggage and typing when the boarding gate didn't pay attention to the seat, I believed that they would take my wishes into account ... but it turns out that this is just a way to take more money for nothing!
I do not recommend this service, they just work on soaking money, otherwise I cannot explain this situation.…
Of the many analogues, online sales registers, kupibilet is somehow more to your liking. Because the prices are lower and the system is more convenient overall. You choose seats, pay for the price tag on the screen, and receive a ticket in your personal account almost instantly. It's quite intuitive and transparent.
Today, my husband and I used this service for the first time. A convenient system! There is a fairly large selection of airlines and flights in particular, the prices are significantly lower than those of many other sellers. In terms of time, it took only a few minutes to complete the registration and payment.
In general, it's not bad, but there's one big PROBLEM:
they charge you first, and then they're like, "OH, the ticket has gone up in price, we can't issue it," it would be all right, but the money has been debited and it won't be returned to me until 3-5 days later, and during that time the ticket may still go up in price or even run out.. I tried to buy a ticket 3 times, and each time the money was debited, but the ticket was not bought. I wrote to support - customer orientation 0: no sorry, no promo code, no desire to fix the payment scheme. I will try to avoid this service.
I bought the most expensive Moscow-Istanbul-Barcelona and back ticket through this company, with the possibility of a free refund.
I had to make a refund because the plans have changed, tickets for June, I make a refund for almost half a year. So they withheld 5360 rubles-A fine from Pegasus Airlines (although the official website of the airline company states that the free refund is up to 24 hours) I have been paying attention for more than a year and a half!) You see, the fine is in the pocket of the company. Next, the service fee is 2911 RUB and the second service fee is 6469 RUB, in total, 14740 RUB was charged from the return ticket. I do not recommend this company
The service is disgusting, it's better to stay at home than travel with such support. In 2024, I bought flight tickets to Vietnam through a buy ticket. The airline rescheduled the flight for 12 hours, so I decided to hand over my tickets. I received a refund in the form of a deposit code for 3.9 million VND and a shelf life of 1 year. Of course, the bill did not refund the commission of 2200 rubles. In 2025, I decided to use the deposit and take tickets. As a result, it turned out that you cannot use the deposit yourself on the airline's website, you need to act through a coupon. As a result, on the 3rd day of chatting (they don't have phones), I received information that my deposit had decreased to 3.5 million VND (it's unclear how), and the commission for issuing new tickets was $ 50.
That's the whole service - I paid the "commission" three times, despite the fact that the ticket price is 15,000 rubles for three people...
I've bought tickets to Moscow-Almaty and Moscow-Vladivostok. Service as a service, it is quite possible to use. Margins, when compared with direct prices from carriers, are relatively low. But cashback in rubles would be preferable.
Unfortunately, many passengers view the location of the organization after they have used the service. And they are watching for a reason, but because of the negative situation. When you start looking for justice after that, you realize what you're facing.: 1) the chats are exclusively automated (the presence of a bot) and are made at a low level; 2) refunds for unused tickets for medical reasons are possible, but with great difficulties; 3) it is difficult to contact an employee and if it worked, then only correspondence via e-mail defending the categorically incorrect position on the part of the organization; 4) customer orientation leaves much to be desired; 5) there is no adequate document management, you will not receive a single document and any claim must be sent outside the Russian Federation; 6) employees have little knowledge of the legislation of the Russian Federation, constantly refer to agency agreements between organizations that are inaccessible to passengers; 7) you have to correspond with both this organization and and with the carrier, while spending a lot of time on this; 8) claims are accepted only to their legal address outside the Russian Federation; 9) if they have managed to pass the tests in correspondence, the refund will take a very long time (many months). For future passengers, using ticket search services, it is better to make purchases through the carrier as a result, excluding interaction with questionable intermediaries and foreign companies. Airlines should pay attention to foreign organizations with whom they conclude agency agreements. Companies with a legal address outside the Russian Federation create additional obstacles for passengers, their activities raise many questions, and at the same time any protection of customers from unfair treatment is excluded.
The most practical service for buying tickets. I switched to a Coupon from Aviasales, since the second one still permanently leads to KB, if you choose the prices. Building smart routes and automatically selecting tickets with transfers is especially a thing! It saves a lot of time.
I tried many different services to buy air tickets, but in the end I settled on a ticket. Since, in fact, the prices are reasonable and stable. So, if necessary, always online. And the possibility of booking hotels is available, which is very convenient, especially abroad.
He chooses prices and route options well. But the worst part is the lack of an opportunity to contact live technical support in case of urgent need. Due to the child's illness, it became necessary to cancel the flight due to an emergency (medical reason). A day has already passed since the cancellation request was submitted in the application, the flight "there" has already been completed, but there is still no feedback.… I had to contact the airline most urgently to notify them of our removal from the flight for a medical reason! It is not yet known whether you will also have to deal directly with the "return" flight yourself ... A terrible impression!
Reliable and convenient service. More than 30 airline ticket purchases in 1.5 years - 0 claims. I am glad that prices remain quite reasonable to this day. Offline, directly from carriers, it may be cheaper, but standing in queues is such a thing.
I bought a ticket in this application, but circumstances changed and I had to hand over one and buy another. Of course, they issued a refund, but these guys are not very modest. They all charge 100 or 200 rubles for a refund. They came up with a fine of 50% of the ticket price, and they still haven't transferred the money, but they've withheld the fine!!! I still didn't understand what the fine was, it was still a week before departure, they hadn't seen me yet, but they said that the Airline had already imposed a fine on me! Do not buy tickets from speculators!!! The app is called Cupibilet, by the way
Absolutely nothing positive! The website has information on which documents must be provided to return the ticket if the visa is refused. It's just not clear why, if it doesn't affect the refund amount in any way. In fact, it turns out to be fraud in its purest form. 60% of the ticket price is refunded. Don't get involved. The staff in the Chat Respond with standard phrases, without once answering the question I posed: where on your website can I See information on airlines ... Does a particular Airline consider a refund Upon visa refusal to be forced or voluntary, since the amount of the refund for the purchased ticket depends on it. That is, if you were refused a visa, then the refund of the ticket is not Forced, but voluntary! And how can you fly out without having a visa, but having the desire! Scammers of pure water. Now we'll have to file a pre-trial claim. And I advise everyone to do so. If it goes to court, then collect for moral damages, for the costs associated with this red tape.
Both the web service and the application are implemented quite conveniently. Although in the latter case, sales on the railway still cannot be added. However, ticket prices were and still are the most affordable, I will not argue here.
Dear people, don't waste your time with this company.
It's easier for you to dock the tickets yourself, because if something goes wrong, they won't help you and you'll lose your money, and no one will refund or help you.
There was a situation that the first flight was postponed for 5 hours, the connecting flight was already departing at that time. The only thing they offered was to fly on this plane late and wait for the next 3 days....
Naturally, we asked for a refund, where we were approved only for the first flight. And then with a fine of 4 thousand and all sorts of fees.
The pennies were returned.
They didn't return the second one at all, since there are no problems with it.
And the fact that this is another city and country doesn't bother them, and that there are no flights that will make it to the second plane either.
In their opinion, we had to get there in less than a day in order not to lose our ticket.
What's the point of this company then?
If they are limited in options, they could not exchange, negotiate with companies with transfers, with compensation.
They couldn't do their job.
The most normal service for buying airline tickets. Reasonable prices, a functional search system, especially for routes with transfers, as well as a very decent cashback, which can partially be used to pay for the following times.
Do not use the Cupibilet aggregator! We bought tickets for the Moscow-Cheboksary flight and back with one booking. The payment was debited, but the tickets did not arrive. A support employee wrote and informed me that it was not possible to place an order #1519584894 completely due to a technical glitch. 43,204 rubles . They have already been charged from the card and they can either issue tickets manually or issue a refund. I asked for tickets. As a result, the Moscow-Cheboksary tickets were issued by an employee of this service with one booking, and back with another, I was not warned about this. The airline cancelled the first flight, so we couldn't get on the second one. At the same time, the Ticket returned the money only for the cancelled one. As a result, they do not want to return the 28,000 to us, referring to the airline's rules and that the tickets are non-refundable, although booking for two different bookings is a mistake by an employee of Kupibilet.
I bought a ticket through the "Buy a Ticket" app and paid for an additional refund service. When I had to return the ticket, I received so—called points instead of money (1 point = 1 ruble). Nothing was returned to the card. Moreover, you can spend only 2,000 points at a time. That is, even if you gave away 10 thousand, you will have to buy tickets several more times in order to somehow use your own money.
But the worst part is that I logged into the app today and saw that all my points had been canceled. They just disappeared. It turns out that they had to be spent within a year. But there is no way to return it to the card. It turns out that I voluntarily gave my money to nowhere. It's not a service — it's a silent theft.
It's sad that this is happening in 2025. Be careful. I don't recommend anyone to use this app. Your money may just evaporate and you won't be able to do anything.
On average, I use cupibilet 3-4 times a month. There are no significant complaints. The necessary tickets are always available, and there is a variety of choices. But the main thing is that the prices are quite reasonable.
What can I say , people are being fooled , and you can 't even call . I bought a ticket through this website , took a special maximum fare , with the possibility of refunding the ticket , since it was not yet clear whether I would be able to fly or not . The maximum tariff assumes priority service. What happened, the trip went wrong , I decided to refund the money for the ticket , at least 50%, on April 25, 2025, departure at 12:45 local time , on April 23 at approximately 4 :00 p.m. , I issued a refund on the buy ticket website , my fare plan allowed me to do this. I received a reply message in the mail that you are waiting for confirmation. According to the fare rules, a maximum of 24 hours before departure is required to issue a refund, so I received a reply message about the refund!!!!! April 24, 12:46 p.m. that is, there can be no question of any refund..... and so they respond "quickly".... There's no phone, there's nothing... guys, don't be lazy, buy tickets directly from airlines
Dear people, do not use this website. They wind up with services, that's how they do everything, but they withdraw money for services separately before buying a ticket. The ticket was not sold to me because of the airline, and the money for the services (1500 rubles) that I allegedly chose went into Buying a ticket. They promised to return them within 3-5 days or up to 30! days. But I need them now! Go buy a ticket directly from the airline.
A fairly convenient service for buying tickets along the route with transfers. I like that you just score two points and get a selection. There is a variation in flights. The only thing is that the filter settings should be made more flexible.
Disgusting service.
On 14.03 I bought a ticket and made a mistake in the direction, I immediately requested to cancel the ticket in a chat in the Kupibilet application, to which they replied that this could not be done according to the airline's terms.
Then I asked to exchange the ticket and immediately indicated the desired date and time for which the exchange should be requested on 14.03. As a result, on the date of 19.03, an exchange request was made for the wrong time, not the one requested. New people are constantly joining the chat, who do not study this issue at all, and every day begins with the fact that new requests are constantly being sent to the airline, constant waiting, but the issue is absolutely not resolved.
The absolute incompetence of specialists, the long waiting time, the absolute lack of interchangeability of specialists.
15.03 I was offered an exchange for the desired date and time, but the cost of the surcharge was like the cost of the ticket, I clarified about the surcharge, but did not refuse the exchange, another girl joined the chat, who began to convince me to make a refund and pay the refund fee to the airline account and after that make an exchange and pay the fee also for the exchange! And the exchange takes into account the cost of existing funds. In the end, I paid the refund fee, but I didn't need a refund, I needed a ticket for a specific requested date and time.
The utter incompetence of the staff, please take action.
I came across an unpleasant story while working with the service. When purchasing tickets, I managed to do it only with 3 attempts. It happens - many reasons are possible.
In the ticket I purchased, I made a mistake in the passenger's last name in one character. I admit my mistake. I asked for advice from the customer care service (the so-called support service).
When contacting the support service, I was asked to pay more than 12 thousand for this fix.
Later, I found out on my own (from a representative of the airline) that it was not necessary to do this and I could safely use the tickets.
I understand that I voluntarily paid for the service offered by the agency. But still, there is another side - I was provided with incomplete information, which is equivalent to the concept of "deception". I am sure that the booking staff knew perfectly well (or had the opportunity to clarify) how many typos are allowed in the boarding pass, but they decided not to tell me this information.
It is very annoying to realize that the company's priority is to "make money", and not to help solve the situation in favor of the client.
It is doubly unpleasant that they call themselves the care service)
Disgusting company!
Never buy tickets through this service. If something happens to you and you need help (ticket exchange/refund), you will not receive it. I've been waiting for an answer for 4 days now. At the same time, I additionally bought the "ticket refund" service, but as it turned out, I will not receive a refund, perhaps I will receive some incomprehensible points that can be used in their own application. Deception! I bought the service as a refund for tickets, I don't need your money. Tech support responds terribly and for a long time and is not relevant, they always promise to contact you, first they promised within 24 hours, then within 48 hours. Now again within 24 hours.
The question is simple, I want to return the tickets, as I broke my arm, and I bought the ticket refund service
Repulsive solutions to controversial situations! I wanted to buy a ticket through this service. I entered all the data and an error occurred at the stage and an offer to try again in 60 minutes. After that, I tried again in the hope that everything would work out, but again the same message. As a result, I bought other tickets the next day, and lo and behold, everything went smoothly, the money was debited, the tickets arrived, and the app informed me about it. As a result, when checking in for the flight, I was informed that I have 2 tickets for the same flight ... in the application, to my indignation, the consultant told me that I was to blame because I did not check the debit and did not check the mail, and the fact that the application misled me, he called a small glitch) in the end 6,000₽ were wasted. I ask the management to contact me at the number, I think you can easily find it or by mail. snoob_wtb@mail.ru
At the beginning of the 23rd year, they were purchased through buy a ticket. The airline canceled one transfer, so the entire route flew. I had to cancel it not on my own . We've been fighting with the airline for 2 years. I even forgot about the tickets and the refund, thinking that was it. Can't be returned. What was my surprise. When the support service wrote to me, saying that they had requested a refund. They didn't have to tell me. But the guys wrote and returned the money. For which I am incredibly grateful. Therefore, only a positive impression.
One of the advantages: payment by bank cards of the Russian Federation.
Cons: they respond slowly, with an exchange and refund package, you still have to pay a lot for the exchange, despite the fact that you are much in advance and tickets have become cheaper, the explanations from the aggregator look questionable, they provide pricing only in words, no confirmation, exchange prices rise decently throughout the day.
Payment via a link through their website often does not go through, but there is no clear explanation of the reasons, the link is one-time, while the second one is being sent, the price has already increased by 30 t.p., as a result, the DS is returned (which does not happen immediately).
I realized for myself that I definitely would not use their service, but I would dissuade friends and acquaintances and warn them about problems.
Caution! Kupibilet – divorce on hidden fees!
I bought tickets from Moscow to Barcelona, but by mistake I chose the return route (Barcelona-Moscow). Fortunately, I took a refundable tariff, which, as it turned out, is much more expensive. It would seem that there are no problems – I make a refund or change the route. But that's where the fun begins!
I'm contacting support and I find out that Kupibilet charges a 16% commission for any manipulation of the ticket if you bought it by switching from Aviasales. 16% of the ticket price, which is already expensive! If you buy a ticket directly through the Kupibilet website, the commission will be 10%. What kind of greedy schemes are these?
In fact, they cash in on users who trust the service and overpay for refundable fares, thinking they can easily make changes or refund a ticket. But in fact, the Bill will go even deeper into your pocket!
Competitors (OneTwoTrip) have a fixed commission, but here there is a robbery depending on the ticket price. And this is in a situation where there is a risk of a visa refusal and a ticket may not be needed at all.
The service has completely discredited itself, I do not recommend it to anyone! I will try to refund the money, but I hope that my review will save others from making the same mistake. Kupibilet is the worst choice for booking tickets!
The most disgusting "service". For the sake of interest, I tried to buy a ticket using the link from T-Bank. When buying a ticket, you have to enter the data in Cyrillic. But due to the fact that they have a crooked translator (obviously not by chance), your data is written incorrectly. For example, Andrey is written with a y at the end, instead of i, etc. Naturally, the airline does not link your bonus card and you cannot use the privileges. They're starting to act like fools. They say they'll let you in anyway, don't worry. When you start pointing out an error to them and asking them to enter data, they extort some fees for correcting their mistakes.. I have never seen a more disgusting and inconvenient "service". I'll take it from anyone, but not from these.
For several years we have been booking and buying tickets for our shift workers through the Kupibilet service. Because it is profitable and simple enough, without additionalintermediaries and price gouging. We recommend it.
1449196033 - Moscow - Istanbul - 2025-04-25 14:45
I have repeatedly asked you to refund my ticket money! I attached a certificate, in English and notarized. At your insistence, I have repeatedly written to AJet on info@ajet.com There is no answer. Do you have a conscience????????? I was diagnosed with cancer, well, how can this be foreseen? Give me back the money for the ticket, how much can you mock me, do you think I have few problems? I sent a pre-trial notice, a certificate, and a certificate from an oncological hospital in English, certified by a notary, but it was useless. There is no response. Just promises. The deadlines are all out, even the ones they wrote themselves. An inhumane company. They have registered with Arab Emirates, and they think that Russian Laws do not apply to them.
Yesterday I bought a ticket for my grandmother and I turned off the website at this desk at the payment stage! I got the error try again later, and I clicked back to cancel registration, then I was redirected to the login page. I went to issue a ticket directly on the Aeroflot website, and at that moment I noticed that Kupibilet had also withdrawn money as a result! I wrote to them with the claim that they had an error on the site, they said that it was my fault, then the Internet was to blame on my side. We will not be able to return the money, contact the airline directly, we wash our hands of it! As a result, my grandmother has 2 tickets in her hands! And this office refuses to refund the funds!
I bought tickets through Kupibilet, and then due to the postponement of the graduation date, I had to change the dates of the trip. I contacted support with a request for an exchange. At first, it seemed that I was offered a suitable route, but in reality everything turned out to be completely different.
I was not informed that the transfer in Beijing (Hangzhou — Beijing flight) takes more than 24 hours on the new route, although on my original flight both departures were on the same day and the transfer took about 4 hours. The letter did not contain any details about the new conditions of the route (such as the duration of transfers), but there was a postscript to hurry up with the payment of the fine and fees for ticket exchange))). After the payment, the route in the documents was changed without my consent: the flight turned out to be generally late in the evening. It turned out that according to the conditions of the ticket, you can't even go out into the city at this time — but of course, no one gave me this information in advance. Moreover, the support officer assured me that I could safely go out into the city. As a result, I was left with a ticket that does not suit me and that cannot be used adequately.
When I asked for help, the staff refused to correct their mistakes, even though they admitted their guilt in the correspondence. The only "solution" that was offered to me was to pay almost 14 thousand rubles again. When we started talking about the pre-trial claim, I was not given the legal details of the representative office in Russia in the chat, but was sent to write to the same email address that I had previously been simply refused.
This is an absolutely irresponsible approach. There were so many mistakes on the part of the service, but I never received any support or normal dialogue.Apparently, it remains only to file a pre-trial claim. If the issue is not resolved, I will move on...
I highly do not recommend it. So far, everything is fine, maybe it will work, but if there is a problem, you are left alone with it.
My husband was on duty with fr.Shikotan, the steamer was supposed to sail at one o'clock in the afternoon, but there was a plane at 17-45, the steamer got stuck in the ice, as a result, it was 20 minutes late, the ticket was not returned. They bought another ticket, postponed the flight for a day due to weather conditions, they changed the first ticket to Krasnoyarsk, but not the second, they say you pay a penalty of 8000 rubles. Was he supposed to fly there on reindeer? It wasn't his fault that the plane was delayed for just one day. The answer was that the airlines were different, and no one was responsible for that.
The question is, who is responsible??? It turned out that all the elements of Yuzhno-Sakhalinsk were paid for
I'm not just outraged by this attitude, what's going on???? The road, which was supposed to cost 17650 rubles, cost 50,000
If it were possible to set 0, I would have done so. They don't send changes to flight cancellations, you'll find out about it upon check-in and the fact that no one is interested in a business ticket at all. At the final stage, a "mindfulness test" is arranged. If you don't remove one jackdaw, you will be charged for an unnecessary "non-refundable ticket refund" service that you can cancel only on the day of purchase. In fact, the service involves a refund in bonus points, of which you cannot spend more than 2,000 at a time. I don't recommend it to anyone
I had to buy my luggage, and the support from the ticket office made 40 mistakes with the links, they sold me my luggage only before the transfer (it's good that I looked at it otherwise I would have had huge problems at the airport)
Complete disregard, it feels like teenagers are working , I have to wait an outrageously long time for an answer to letters
I will never turn to this service again, and I do not advise anyone, complete and hopeless.... you guessed it.
Disgusting company
I bought tickets, paid for the seat selection service, and eventually got the worst seats on the plane, in the last row, next to the toilet. They promised to choose the best seats available, but for some reason, in the first minutes of online check-in, I was given the worst seats on the plane, and I would have to fly for about ten hours.
In fact, the location selection service was not provided, this is a scam
Don't buy tickets from them!
Terrible service, completely useless office!!!
I bought a ticket through them, a day after the purchase, the airline sent me an email notification about the cancellation of the flight with an offer to refund the money or choose another flight, I wrote that I wanted to refund the funds.
Then the airline was silent for 3 weeks and bought, as a result, it turned out that the airline immediately sent money to them (because I bought a ticket through this shit service), it turns out that this service was silently sitting and silent with my money, completely not thinking that I needed to be notified of the refund.... after 3 weeks and closer to departure, prices have increased significantly!!!
I understand that in this situation there is also the responsibility of the airline, which for some reason came to me directly and did not inform me that the money had been returned to the aggregator, but they even tried to help me!!!!!! They did not understand the situation and, having received my money into their account, they remained silent!
I will never contact this office in my life and I do not advise anyone!
It is always better to buy tickets from an airline right away.
I would like to thank the customer support service, and in particular Yulia Stepanova, for her professional help, promptness and participation in my question.
I recommend. You can trust this service 100%. This is not just an intermediary between the passenger and the carrier, it is a team of professionals who respect their customers.
You can take tickets if you know 100% that you are flying and the flight will not be canceled (and there is no certainty about this). Otherwise, the refund for the tickets will come in points and not the entire amount, even if you have issued a refund (and there is an additional fee for this). Even if the flight was canceled, they have the same scheme, only points. It should be noted that only 2,000 points can be deducted at a time. So I do not advise you to take tickets here without being sure that you will definitely fly.
The only service with well-established and fully functional smart routes. I travel regularly and I can compare it with a lot of things. Alas, there are simply no normal alternatives to cupping. However, me personally to the fullest extent.
Dear people! Do not buy a ticket through this platform. First, it is more expensive than in ticket offices because they charge a fee for their services. Further, regardless of the tariff, a refund is not possible. Even if you choose a refundable fare, you will not see any money. You will be credited with points that are not clear whether they will be useful to you or not if you do not fly as often. The following is the story of the ticket exchange. At first, I was offered to pay 12,640 rubles to the main ticket, but after a few hours it turns out that the tickets have run out at this price and if we still want to fly, we need to pay another 14,500 rubles. In the end, I refused, issued a refund for the exchange, so I'm waiting (I'll definitely unsubscribe later when I receive it). We changed the ticket at the ticket office with a minimum surcharge. I don't recommend it to anyone. I decided to spend a few hours of my time, but I will write reviews on all available resources.
I recently encountered an unpleasant situation when buying an air ticket through the KupiBilet website using a Tinkoff card. I chose a ticket for 3,000 rubles, but instead of the specified amount, 4,200 rubles were debited from my card. This happened without my confirmation via SMS with a code, and I was not notified of the additional online registration fee.
In addition, at the time of the debit, I did not see that the amount had been changed, and I was not sent a code to confirm the transaction. After contacting the bank, they explained to me that such debits can occur if the card is linked to a service that does not support 3D Secure. However, I was not warned about this in advance during the card binding process.
I consider this practice unacceptable, as it violates my rights as a consumer and also jeopardizes the security of payments. I hope that in the future such situations will be controlled more strictly, and users will be warned in advance about such conditions in order to avoid unexpected charges.