Sometimes they trick and spoil the impression of the order (they accidentally confuse and do not report the food, sometimes they trick on purpose and give out the wrong thing). It often happened with missing sauces, spicy burgers when the usual ones were ordered. Sometimes there is a commotion in the kitchen, but no one is on the counter, and the food can stay on the heating rack for 10-15 minutes (in this situation, I expected my unfortunate cheeseburger). In general, it's like this, often the food is overcooked and the meat looks like it takes another 5 minutes to finish cooking and it turns black, of course it doesn't bring pleasure, for the sake of truth, it doesn't happen often, but it's far from a one-time accident.
He pulls out the third star on snot, only because of a pre-existing discount promotion for regular customers, which was eventually canceled, unfortunately, leaving the card as a souvenir;(
6 p.m., we stopped in front of the cinema.. there are 2.5 people in the establishment, the conversation of the staff with the guests is "let go": nod silently at the QR code, they say, either in the application or at the kiosk, order by coupons.. those who came after us received the same "warm welcome". It's only 6 p.m., but there are no ingredients and ordering some items is not available. But we find out this after the fact, when we went to the kiosk, and unsuccessfully tried to figure out why it didn't work, and then only pulled the information from the employees... I have not seen such a failed service in the KFS yet
The situation with a takeaway order has been repeated more than once: not the entire order is packed. The first time I was in a hurry, I didn't check - it turned out at home that there was no cheeseburger. Today, the situation repeated itself, but as soon as I laid out the whole package and started checking the items, the young man immediately brought me the missing cheeseburger, although I had not yet managed to tell what exactly was missing. So be careful.
The slowest KFC, there were 10 people in the hall, there was absolutely no load, I waited more than 30 minutes from accepting the order to receiving it, and even all orders with joints ...
Teach the staff to work and move, at least a little...
Well, just a cannon, there is almost always a place in the hall and yes, it's just that the cook is normally prepared as for fast food. In short, everything is super
Managers and director - atas - they can't recruit normal management staff??
Who will know and work at least something ??
Constant dirt and boorish attitude towards visitors, managers swear - the bottom is broken
We were at this institution today on 04/27/2024 with my husband.Let's go to the Berestye cinema before going.We decided to take it with us to get more pleasure from the session.
But it would be better if we didn't do that....
The chicken legs were just DISGUSTING!!!!!There was more salt in the breading than the breading itself!!And even my husband, who usually treats salt calmly, couldn't eat it either…Well, you have to try what you cook yourself!!!!!!!It's a pity you can't punish a would-be chef with a ruble…People pay money and want to get quality for it.So next time you should think about whether you need to spend time and money on such a service.
The food is good. But the quality of service is a nightmare.
Recently I decided to come in, and I was very disappointed.
The simplest possible order (a longer, a chickenburger and 2 potatoes) waited 15 minutes. The potatoes were poured as soon as the order was placed, and all this time they stood cooling down. 1 employee accepts the order, calculates and issues orders. And all without gloves and hand treatment))
The workers seem to be in no hurry at all.
I noticed that it was normal practice not to change gloves there, because the employee first washed the floor, and then, without changing gloves and without treating his hands, went to fry the products.
There was no manager around, only some girl came out for a couple of minutes with a very dissatisfied look, twisted a couple of bags and left.
I am extremely disappointed not only by the long wait, but also by the lack of attention to the elementary norms of hygiene:(
They often forget the sauce on the pickup order and sometimes French fries, which is why I do not understand. 1 time is possible 2 times, but it's already 6 times tired to be honest
We visited in August 2023. There was an interesting case! We bought a large potato for the child, and the portion served by the wife caused doubts and she was asked to weigh it, as it turned out, less than 2 times!!! These are the miracles, it can be seen that the staff eats these potatoes themselves, and then weighs down the visitors. But the children are sacred for this reason and did not turn a blind eye to it 👀
The service is fine
Food is fine
Waiting time is a long time to prepare for a long time
The staff is friendly, but the minus is that one person serves, he also cooks.
The kitchen is nothing scattered, there are orders waiting. Meat , drinks can be attributed to food , in general , it is normal , 3.5 out of 5
The hall is small, but there are always enough places, the location inside the cafe is not bad. They serve quickly, but cleaning is not often carried out in the room. Next to.Petrovshchina
The food was very tasty. I advise everyone to try it. I waited less than two minutes for the order. The staff is kind.When I didn't have enough, the manager added it to me . A very clean and decent place
It is very dirty, the tables are not wiped, everything is covered in crumbs and fingerprints. Sooooo long service. By the time you wait for the order, you don't want to do anything, just get out of this place as soon as possible. They also managed not to report 4 potatoes to the package, they only noticed at home. It's just terrible, the worst KFC I've ever been to.
I'm a regular at this place. The staff is polite, the food is delicious. Sometimes, of course, incidents happen, but this is excusable because of the REALLY JUICY Chicken that was served to me, to be honest, I was vahre that such a thing could be. I definitely recommend it. But I would like to see a children's lunch with morodenka returned to the menu, I really miss it)
I do not know what is wrong with this network in Minsk and how it holds up, but the speed of service is zero. Everything is always cold or barely warm..
I wanted to buy a coupon -aitwister, potatoes, sauce for 4.90. I was given an order only for an aitwister with additives, which also turns out to be 4.90 for the price. When I went to ask, they said that I was to blame (for unknown reasons), the money was not returned and nothing was changed
There are no crowds, even near the subway. They work fast. Cleanliness is maintained. There are sockets for charging the phone. There are a lot of young people, as everywhere in KFC.
A diner in the full sense of the word. For a relatively new point of the network, the condition of tables and furniture is worn out, perhaps after companies of young people who like to occupy places aimlessly. The toilet is like after the atomic war, I immediately remembered the days of the departed McDonald's, where it was clean and tidy, there is no question of that here. And finally about the food. What I ordered on the website and what was not brought at all quickly did not match, French fries in appearance and taste are even worse than in the neighboring Macbay. In general, there were hopes to see a relatively fresh establishment with well-established service, but no. And there will be no desire to come here again either.
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Show business's response
Д
Денис С.
Level 4 Local Expert
January 29
It 's already boiling over , dear management , are you reading reviews or is the opinion of your visitors nonsense to you ? The cooking speed of the order when the room is not loaded is 40 minutes , which is not the first time they forget to put potatoes or not so many products . Please note!!!! Why is everything fine at other points, but you always have some problems, it's probably time to think about it?
The KFS is already in which institution by minus 10 points: super long wait for a small order, however, like everyone else, a question for the mega management: Will it be until the end of the universe?
We came to this place with a friend, the tables were dirty, asked to clean the table, an employee came out, saw that the client was cleaning the table himself, with napkins that were lying on the table, the employee passed by, after that the visitors who cleaned the tables left the institution. The food quality is 6/10, the potatoes are kind of stale.
the service is fine, the place is very dirty, tables, chairs, nowhere to sit down because of this, they do it quickly, but the taste of the KFS has already lost its taste, it used to be much tastier and looked more appetizing, 3 points is the maximum possible
A fast food cafe where everything is very slow! If you are not in a hurry and are ready to eat cold food, then you are here. One girl makes burgers in the kitchen, there is no one at the distribution. I waited 10 minutes for one milkshake! Just because no one was at the distribution. I went up to the cashier and asked if the cocktail was being prepared for a long time. And only then did he call the distributor. She collected orders at random. The customers in front of me were also unhappy with the long wait, but they waited patiently in Belarusian. As a result, their burgers had time to cool down. I sympathize with them.
well, they robbed 4 boons, they didn't report the ai twister, I was very angry, and so the nooorm institution, but in the evening the self-service terminals don't work, and the queues at the ticket offices are large, also when there are a lot of schoolchildren, the restaurant seems to be on its ears, well, it's normal, the food is delicious, but there is no chicken
Sooo slow service. I ordered only water and gas. a drink and a pie, and I waited for half an hour. The girl who ordered for me, by the way, was served faster. While I was waiting, I asked for a glass of water to wash down the pill, they said they didn't pour it that easily. I had to wait for my water along with the order....
The first order was expected for 40 minutes - 2 hamburgers, potatoes, juice, fanta and ice cream, apparently difficult to prepare dishes..The food was cold!We ordered more French fries, after 25 minutes of waiting, we just went to refuse the order.
One of my favorite chicken restaurants. In this, the chefs cook a super tasty chicken with a crispy crust. Sometimes there is a fuss with the legs, you have to wait 20 minutes. Nearby there is a parking lot, a draught beer store and a subway
I visit periodically, during the day they serve everything OK, warm and delicious. Last night I went in - a dry burger (Sanders spicy) in which they usually do not spare the sauce, and there is not only barely warm, but also a dry bun, and the sauce is like a cat crying. Upset, what 11 byn were spent for is unclear
An unpleasant situation arose due to the payment: the money was debited from the card, and the cashier asked to pay again, already in cash, because the payment did not pass. The restaurant manager worked very clearly, politely and settled the situation. Thank you very much, I really regret that I was in a hurry and did not remember the name, because I wanted to thank her in the book of suggestions.
We ordered burgers, it's impossible to eat. The burger did not have a slice of cucumber, but an "ass", a lot of mayonnaise, salted potatoes. The room is not cleaned, it is very dirty. We do not recommend it.
I ordered an original twister de luxe. It is not clear what was given, how reheated, wrapped in incomprehensible paper in which burgers with the words spicy are wrapped. When asked what kind of packaging it was, they answered "such a package". It doesn't taste like a twister de luxe orig, as it used to take it at all. I didn't even eat half of it and threw it away.
There were no problems, the chicken will be better than most other kfs (I only know a couple of places where it is really tasty). The best chicken that I ate, beat in the KFS in the gallery
Everything is delicious and quickly cooked, there are many places under the tables with sockets to charge the phone, there is a toilet as a joint, that is, simultaneously for men and women and there is a toilet for the disabled
It takes a very long time to collect orders, sauces are often not reported, then as luck would have it. The last time my order was placed, it disappeared from the tableau.
A good restaurant, often cozy. There are no overflowing garbage cans. The staff works quickly and despite the queue, the order did not have to wait long. If it were like this in all KFC restaurants.)
The food is delicious, but it is very rare to be fresh, the waiting time is 4/10, cleanliness is 5/10, drinks are 7/10, burgers are 9/10 but when fresh, so 6/10 if in fact. Location: close to the metro and public transport stops.