On December 31, I ordered potatoes and two burgers through the terminal, the wait was 30 minutes. 30 minutes, really? With an empty hall. After standing for 20 minutes, she began to nervously ask how long to wait? We promised 5 minutes, okay, I call a taxi and eventually pay for a simple one and get free coffee. My rating is one star just for the establishment and the second for the guy who offered coffee as an apology, I'm sorry, I don't know what your name was, but you're good. In general, this institution has deteriorated very much, specifically in HIPPO on Rokossovsky. Therefore, if your competitors on the right had been open at that moment, then I would not have hesitated to immediately choose them. Because this is not the first time I have encountered such an expectation there, and before I just closed my eyes, now I got bombed and wrote.
The worst KFS I've ever been to. There are no ice cream spoons on a regular basis, you have to eat ice cream with a fork. The service staff constantly makes mistakes when placing an order, self-ordering devices are regularly broken
He sat quietly in an almost empty restaurant and did not touch anyone. About half an hour later, a guard came up and asked to place an order or leave. Thanks, I won't be back. (I began to understand why the neighboring BC was full of people at the same time)
I made an order through the kiosk, but he did not issue a receipt, after talking with the shift manager, the issue was resolved, not quickly, but still. Thank you for the reverent attitude towards your customers. I am satisfied with the service, everyone was polite and pleasant to communicate with. I'll come back again.
I didn't get any reaction on Google Maps, so I'll leave my story on Yandex as well.Maps.
Nothing foreshadowed trouble. There was a queue of only 2-3 orders in front of us. We waited 20 minutes because the courier came and everyone switched to him. During this time, my food has lain down and cooled down.
And the second question, please tell me, at what point did you start selling cheeseburgers without cheese? The product does not match the photo, that's one thing. But why is there no cheese in a cheeseburger for N rubles, only cheese sauce. How can you screw it up like that??
There is a big constant problem with paying through a terminal with a touchscreen. He writes off money and crashes with an error, the employees are aware of the problem, but they don't do anything about it. The money is then returned to the card, but it is very unpleasant: to come with a desire to have a snack, but to remain without food and money. The staff is indifferent.
It was usually possible to buy sauces separately. Sanders designed the original one. There were no sauces on the menu. I went to the cashier and as it turned out, sauces can only be bought with some kind of order. That is, in fact, I placed an order through self-service cash registers, and in order to select their new innovation, I had to scroll to the end of the menu where a separate item "sanders with sauce" appeared. It didn't turn out very cool... now it's in dry water without sauce, although I could pay extra as before and buy the sauce separately
We decided to take a Basket S coupon on Wednesday. The terminal did not work at the checkout, so they immediately sent it to the self-service checkout, therefore no one said the waiting time. We waited about 2 hours for our order. Already in the car on the way home, the smell of burnt oil was felt, but they did not attach much importance to this, but when they tried 1 wing, it was rarely decided to throw out both buckets and not look anymore. 2 hours of time, a burnt chicken and a bad mood, that's what a visit to the KFS on Wednesday after work can lead to. Also, having contacted the KFS on Instagram, they promised to get in touch and get in touch, but a week later it did not give results. A very obscene attitude towards customers.
Well guys, this is the level, the chicken daddy makes a good chicken. The boxmaster still pleases me, and a bucket of sharp wings makes me think about tomorrow, but you still buy them because it's delicious. You can go to the BK next door for sauces, there are more of them there.
There is a plus - they cook relatively quickly.
But - instead of a basket, the wind is not sharp and sharp. The sauce may not be paid for. Napkins in a bag are like winning the lottery.
— Your strength and wisdom are in the KFC.
— Do you like KFC?
- yes.
— And which KFC do you prefer?
— Yes, the usual ones. Here you are, in silver. The normal cfc. Patsanskoe, ***. You can hum.
— Praise the KFC again.
- Well, how to praise it, well, cool KFC. Cool kfc. How else can I praise him, damn it? Hehe.
— And a couple more beautiful words?
— incredible kfc.
— Thank you.
— Yes, you're welcome. Here it is, chicken gold!
When asked what brand of coffee is offered, the price is terrible, the girl at the checkout replied, apparently having no idea what kind of coffee, not very convincingly came up with on the go that this was the secret of the company. 😁
They were called before the order was ready; there is either no information about the volume of ice cream, or it is located in such a way that it is not visible, so there were unjustified expectations; in short, I will not come here anymore.
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Anonymous review
September 22, 2023
The staff is not responsive, they often confuse or do not report portions and sauces, terminals work poorly, there is almost never any paper for checks or hang up, dirty.
It took 30 minutes from the moment of the order to the moment of delivery. Has it become normal already?
At another point, when the time exceeded 20 minutes, they gave out a coupon for coffee, but this is nothing
The most terrible KFS restaurant of all in Minsk. Not only are there few ticket offices and everything is very long, but they also cook disgustingly. The legs are always kind of black, they stink, and the strips are generally a separate story. We took a portion of the strips together, it's a pity I didn't look at what they put))) They just made fun of me... It looks like everyone was cut in half. What is this all about, and now this kind of money??? It's just an outrage. I will definitely inform the relevant authorities. This is not the first time. For example, at the train station there are strips of normal size, but here there are some small crackers, one layout. It's high time to check them out
Turtles work, or there is no motivation, or they don't give you a slap on the neck.
There is one cash register, I stopped by for a quick snack. 10 minutes in line to place an order (queue of 4 people, 5th).
The burger is ready for 30 minutes, will you wait? 30 minutes? Seriously? I have never waited so long in any KFC or other fast food restaurants. Left.
I recommend the management to check more often, without any warning.
Once we waited for an order for more than an hour...they forgot to warn when ordering that they did not have any ingredient, they took the money and left hungry and angry.
An incredibly long wait, the system is deceived when the order on the scoreboard is already ready, and when you come up to ask, it turns out that it has not even begun to be prepared. As a result, for one basket, for which I allocated 10 minutes of time to have a snack, it took more than half an hour. Don't set foot here anymore
UPD: Look at this fast food restaurant. The waiting time for the order if you order right now is about an hour
The most terrible place I've seen in the catering.The other day I decided to try burgers, and I was very upset with these products. It doesn't match the picture at all.... Everything is cold, there is no product bookmark in this dish, when I saw the output of the product, I was shocked. Naturally, I returned it all. It's just awful.....
We went there on 8.10.22. Disgusting place. There was a terrible stench in the place. There is food lying under every table, it's all smeared on the floor. The tables are dirty. The girl ignored the request to wipe the table. The service is slow, no one is in a hurry, probably) The food is absolutely cold. The sanitary station is worth visiting this institution! Let's tell you😉
This is exactly what the CFS is disappointed about. It is not always tasty, workers work slowly in comparison with others. Today they forgot to put potatoes with them at all, although there were no people as such. As a result, they only noticed at home. The desire to go to establishments is getting less and less.
The boxmaster was wrapped in paper due to the lack of packaging, I wonder if the wrapping paper will end up being wrapped in a toilet, for example. Melonite doesn't even have a shade.
It's a disgusting place. I visited him at the end of May, cashiers do not give change, thereby violating Article 13.10 of the Criminal Code of the Republic of Belarus "consumer deception", which threatens them with a fine in the form of two basic values) on that day, cashiers did not give change to almost every customer when you start explaining to cashiers that they can change money in the bank or that that it all looks like deception and fraud, because after so many customers who were not given change, they could already have accumulated it, you get an aggressive response. the restaurant is not cleaned, there are leftovers left by customers under almost every table, the food is on the table and apparently does not bother anyone. take action.