Grand Sami Hotel
Address
Contacts
+90 212 458 13 92
Show phone
Business hours
24 hours
Directions
Kumkapı
530 m
Nişanca
490 m
12 reviews
January 14
My biggest disappointment is in Turkey! 😡
The reservation was cancelled after full payment. I wrote to support so many times, I tried to arrange with the hotel for them to return the reservation, but the staff pretended that they had nothing to do with it, as did the support of Ostrov.
The gunmen were shooting at each other.
Despite the fact that I came to settle in a foreign country after the operation, my requests and tears were ignored.
30 thousand rubles went down the drain. Moreover, they wanted me to stay and pay for my newly booked room.
I've never seen such arrogance and ruthlessness anywhere!
I spent the money I had saved for excursions and sights of Istanbul, for a taxi and a reservation at another hotel, because I had to stay another week in Istanbul before a doctor's examination and removal of the splints.
The rest was ruined due to neglect
"The Grand Sami Hotel"!
How did I get to this hotel?
Through Aviasales, which transferred me to the Ostrov service.
The reviews on that service were surprisingly good, as were the photos.
In fact, the rooms are dirty, cold, and the reservation is 100% non-refundable.
If you value yourself, avoid this "hotel"! 🙅♀️
In a good way, sanpin would be sent to them and this place would be closed forever. 🚫
See original · Русский
2
March 31
Yesterday I booked a room at the Grand Sami Hotel and paid through Agoda. Upon arrival, the manager said that he could not check into the hotel because my reservation was not in the system and the hotel was full and there were no available rooms.... In such a situation, managers ask you to pay again and only in CASH.
It turns out that I have to pay twice for the same room.
Next, we had a correspondence with the AGODA support team for several hours. AGODA employees called the hotel owner and talked to the hotel manager.
But the Turkish side claimed that their system was not updated on the Internet and they did not see any data ... (like a database freezes or the system doesn't open.... and they come up with some other reasons )
The manager at the hotel asks you to pay in cash or leave....
This scenario is invented for all tourists to get more money. And the tourist has nowhere to complain, because he knows nothing about the new country....and hiring a lawyer is expensive.
In fact, my hotel room was simply resold to another person, and I was thrown out on the street..... Now I had to look for another hotel for new money for the night....
AGODA wrote to me that this SITUATION IS ABSOLUTELY UNACCEPTABLE BECAUSE I HAVE A CONFIRMED RESERVATION AND PAYMENT. AGODA also apologized and said they would refund the money to the card within 30 business days.
Thus, even a paid hotel reservation does not mean that you will be checked into the hotel. Your room may be resold to other tourists for cash.
While I was waiting in the lobby, other tourists came and they came up with the same scenario. If the online booking was $ 11 for 1 day, then the manager at the reception only asked for cash of $ 15 for 1 day. And staying for 20-30 days makes a significant difference.
Perhaps the hotel managers are coming up with this scenario in order to earn more money... Or the hotel owner himself is the director of such a scam.
I THINK IT IS NECESSARY TO CLOSE SUCH A HOTEL, BECAUSE ALL TOURISTS FROM DIFFERENT COUNTRIES ARE BEING DECEIVED HERE.
See original · Русский
December 22, 2024
Never, ever come to this hotel!! It's just awful!! The information about the hotel on all units does not match!! A standard room with a double bed is actually a room in the basement ( -2 floor) and all the charms of it are in the photo. Plus, there is still no heating from the word at all !! Nothing!!!(just a fridge!!) And a double bed is a rotten narrow single bed with a rotten double mattress that just turns over if you sit on the edge!
See original · Русский
3