I recently visited the Hippo grocery store and was very pleased. They have a huge selection of products, you can always find fresh vegetables and fruits that are pleasing in quality. The range is well thought out, there is everything you need — from food to household items.
The staff is professional and friendly, always ready to help if you have any questions. The queues at the checkout are moving fast, which is always nice. I would especially like to note the cleanliness and convenient navigation in the store — it is immediately clear that they take care of customers here.
The store really leaves only positive impressions, and I can confidently recommend it.
The HIPPO hypermarket is definitely a place where you can find everything you need. From food to household chemicals. We are particularly pleased with the wide selection of fresh vegetables and fruits, as well as meat and fish products. Prices, of course, vary, but if you keep a close eye on promotions and discounts, you can save a lot.
The staff is mostly friendly and helpful, although sometimes there are queues at the ticket offices, especially during rush hours. In general, "HIPPO" leaves a positive impression, although not without minor drawbacks. Its convenient location, wide range of products and relatively reasonable prices make it an attractive place to shop.
A HIPPO with an excellent assortment! Clean, tidy - nice to come in! A decent culinary department is in demand, everything is always fresh. There are many (about 6-7) self-service ticket offices - 👍🏻. I can assume that even with the advent of Green in the Avia Mall, the HIPPO in the Emirates Luxury courtyard will still be popular, as it has a very good location.
The choice of products is scarce, the same thing happens all year round, chicken fillet, for example, often lies in the form of one producer of one unit. Tiktok shows new products from Belarusian manufacturers, but such announcements remain only videos for hippo visitors. Sometimes the products don't have an actual price. Cashiers often ask for change, saying that there is no change. Well, could accounting have already provided workers with small change, seeing a large flow of people in the reports of buyers?? But it's great that we've added self-service cash desks. It's very convenient when you can pay with a card.
I have long wanted to leave a review about the work of the staff, but I thought that maybe I was the only one who was so "lucky" and decided to keep silent. Once again, when faced with rudeness, I just couldn't stand it anymore. I went into the reviews and was blown away. Please give the cashiers a briefing on how to communicate with customers. Apparently, as soon as they hear a polite attitude, they think they can sit on your neck and stand scolding you like a teenager for the whole store. Then you allegedly named the wrong cigarette company, but they have already punched them, then you don't know their tastes by heart, etc. Adult women, but respect for people is 0. I'm sure they shout loudest about what kind of finished youth they are now ... The most adequate work in the meat department. All. God knows what to say about the products. You leave the store with such a sediment that you don't care if there's something you wanted or not.
You can't go into the store with a dog either in your arms or in a carrier, what kind of nonsense is this? The area is full of residents with dogs, and it is always convenient to go to the store while walking. Such a policy is not at all clear, what difference does it make whether a child is in his arms or a dog?
The queues are kilometers long. It is better to forget about ordering delivery from this store altogether, otherwise you will only wait half a day for confirmation.
One of the advantages is the quality of the product and the cleanliness in the store.
A swing for a ruble, a blow for a penny... whoever understood understood. I decided to buy pancakes with cottage cheese, they looked solid in the package, and I couldn't handle this product in the morning without a ton of tea. I got one star for the fact that fruits and vegetables in this store are almost always OK. But I respect my own production, I won't buy any more.
I read the rest of the reviews about rudeness and queues, I didn't encounter the first one, but there is a problem with queues during rush hour, the Air mall will come and restore the balance.
On November 29, at 10 a.m., I bought chicken in the meat department. The woman behind the counter doesn't know how to serve customers. This is not the first time she has said "wait" and is busy laying out the meat. This is not an urgent matter, when a customer arrives, you need to put everything aside and serve him. I will monitor the situation, if nothing changes, I will take everything on video and send it to my superiors.
Changed. Surprisingly, after my review, the work of the meat department pleased me. So far, 3 stars, if it is on a regular basis, I will put 5 stars.
The cashiers are terrible at the checkout, it's not the first time I've encountered rudeness, at the self-service checkout I also constantly complain, as I see some cashiers, I immediately become in another queue, more expensive for myself. Maybe the administration will already arrange a meeting with the staff, it feels like everyone should bow to their feet and kiss their hands.
Well, there are huge queues every day, both in the morning and in the evening. I go to this store only because there is no choice, there are only small shops nearby about nothing.... I'm really looking forward to the opening of the aviamole and never set foot here again.
The store is not particularly large in size, but it pleases with the assortment. Basically. there is everything for products here. Prices are the same as everywhere else. There are self-service cash desks.
Among the advantages: Good location and accessibility for Minsk World.
On the downside: Most employees are rude to customers.
There is no normal supply of necessary goods. The loading of the area is not taken into account
It's just awful!
Rude sellers, or rather the only seller in the hall, even during rush hour, who behaves as if he gives these goods and you owe him something, if you decide to drop in for a snack at lunchtime, then you will just wait in line for your entire lunch, in the evening they may open another cash register, but it's better On the way home, go to another market so as not to waste an hour of precious time!
The store is large with a variety of products. There are self-service cash desks. Friendly service.There is a delivery. Parking problem in the evening.
Upd: I praised the self-service admins - now there are other harsh ladies making remarks and, it seems, dissatisfied with customers(
One of the 2 large shops in the area with cooking. 3 types of cakes without palm oil (a basket with protein cream and a snowflake with green marmalade, grape cupcake) and glazed cheeses without palm / coconut oil (Elite, Rosagrocomplex, Feelin selectively), friendly administrators at self-service ticket offices. I took off 2 stars: 1) there is no department of vegetarian goods and natural products, all soups are on meat and for writing vegetable oil without specifying which one, 2) sellers are out of place and have to wait a long time until they come 3) employees do not take into account buyers when they lay out the goods, they can lay out for 20 minutes or even ask You need to move over. In another store, I did not have time to approach, as the employee apologized and moved over
And what can I tell you about Hippo? A standard medium-sized store with crazy prices for some items. For example, a kilogram of pitahaya costs 75 rubles when there are 25 in vegetable stalls. Are you out of your mind there?
Of the advantages, I can highlight a good location . Also, what pleases you is that all products are conveniently located , even sellers are not needed . The disadvantages are quite long queues .
There are long queues and few cashiers. To the question in a calm tone, not rudely, "can you call another cashier?", an unhappy voice answered, "is there one?!". Employees are always in a bad mood, maybe they should raise their salary so that they have a desire to work, and not spoil the mood of other people?(as it is, the store is not bad, there are plenty of goods.
We were waiting for delivery from this store. While the order should have already been delivered, they call and inform you that half of the products are missing. I read the reviews and realized that it was even worse - it's not clear what they would have brought at all. How do such stores survive in a competitive environment?)
A normal store, but sometimes there are inadequate cashiers. The presentation at the self-service checkout, for example, that the apple was not punched. Am I supposed to understand all sorts of apples? Or red Prince should be under the red Prince price tag. A separate story is the meat, fish and dessert department. You can be alone in the queue and wait for 5 minutes until the goods or price tags are laid out and deigned to approach
The most disgusting hippo on delivery. On September 04, I ordered products for the child: cucumbers were put soft and rotten, a rotten tomato, milk, two packages were already coming to an end, as well as kefir (they opened, but the packages turned out to be spoiled), nectarine was crumpled, for some reason they put everything in 4 packages, although 2-3 were enough (packages are paid), the commodity neighborhood is completely It was missing. Dear hippo administration, how can I give this to a child? There was no way to bring it to the store, there was a small child in her arms. We constantly buy ourselves in hippo, periodically order delivery, but this is the first time.
A good online store within walking distance. A decent selection of products at reasonable prices. It is very popular for residents of the surrounding houses primarily because of its location.
See original · Русский
2
2
Show business's response
А
амали и.
Level 5 Local Expert
January 12
The selection of products is small, there is not what you need. Sometimes there is no chicken fillet, sometimes the cheeses disappear, and the liver needs to be fished for several months. The staff and service suffer, you have to stand in the pastry department for 15-20 minutes EVERY TIME for a cake, the staff sees that you are standing, but does nothing.
The quality of the products is so-so, I recently bought chicken thighs, a woman put the worst pieces in my bag, blue-green, crumbling, dry pieces. I also bought a ham roll a couple of months ago, the expiration date was fine, I opened it at home, and it smelled rotten, I had to throw it away, a very terrible smell, they didn't take it back to the store.
We also bought sausage, they cut it up at home, and there was mold inside, and the money was returned to us
There are many things that can be listed, but this store will always remain an emergency for me.
Changed: yesterday I went to buy a cake/brownie for tea, found a cheesecake, looked at the expiration date (24 hours in a sealed package, 16 hours after opening) and the date of manufacture (08.01), several cheesecakes were overdue for at least a couple of days
I went to the store on 11.01 in the evening
Once again, I am convinced that the cashiers in this hippo are nothing but boors who do not watch their language and do not know how to communicate with people)
I kindly ask you to conduct conversations with all employees and teach them etiquette
It's a nice shop. A large selection of products. Delicious cooking. I bought chicken wings and Paparazzi Kvetka cutlets there. I liked everything. The staff is friendly and competent.
The most disgusting Hippo of all, I speak as a courier. The assembler is alone at the assembly, there are many orders, when the order is assembled, they do not give an answer. Instead of working, you stand for 40 minutes - 1 hour waiting for an order. Assessment of failure with a minus for the work
There are normal cashiers in all stores in Minsk, but here in hippo and it is in the Minsk world that not cashiers sit, but "stars" with such dissatisfied faces as if they pay for you from their pocket😅I put one point! Deal with your staff, because cashiers are primarily the face of the store. Now your face is a disgruntled woman who has achieved nothing in her life, sits at the checkout and also looks like she is the head of the sales floor 🤮
As a tourist from Russia, I want to say that there is a very good store, close to residential buildings. A fairly large assortment, compared to other shops in the area
A good hypermarket, with a convenient work schedule. There are many things of food and everyday life. There are 2-3 queues for 20 ticket offices everywhere, although self-service ticket offices have been added, they slightly help with the influx of visitors.
A normal store, as well as the entire chain as a whole. The location is convenient for those who live in the Minsk Mir area. Parking is sometimes a problem, of course, both in principle and in the city as a whole. The assortment is large, there is enough choice. The cash registers are not clogged, there is a self-service area. A bunch of small shops behind the checkout area.
There are always huge queues of 20-30 people every single day, despite the fact that half of the ticket offices are not working!
Once again, sometimes you don't want to stop by because there are huge queues at regular cash desks, self-service cash desks and cash desks for up to 5 or 7 purchases. Open more ticket offices!
It was Mother's Day, I went to buy all sorts of cakes for my family for tea and did not know how to punch them at the self-service checkout, then there was a security guard at the consultant's place, who, when he noticed this, was rude, the mood was spoiled. Why is there a person standing there if he is so stressed out about helping people.
The second time, a woman answered my young man in an indecent manner and also at the self-service checkout, then several people adjusted to this, but she told everyone that she would talk as she saw fit. The flag in her hands)
Otherwise, the store is good.
The store is certainly good, conveniently located. But the assortment is not very diverse and the prices for some products are more expensive than in other stores.
A standard hypermarket with a classic set of functionality and a range of products. However, it is quite spacious and there are a lot of working cash desks for customer service.
I stood in the tobacco department for 10 minutes to listen to some new cashier talking to everyone.
And no attention is paid to me 👌
And, well, the price tags are also crooked and there is a delay 👍
I liked the store, the lamp setting, all the neighbors. However, I am a builder myself, I don't see many people and I liked that there are a lot of children in the yard)
There is a good store, there are no discounts and promotions, but the quality of the products is excellent. It's a pity that there are a lot of people, there are always queues, well, so far the only store in the area.