FlyArystan
37 reviews
March 10
Today, on 03/10/2025, I arrived at Astana airport,bought a ticket online through FlyArystan, presented the cuar boarding pass code at passport control, the employee said that she could not miss the flight due to an error in the last name, one letter was missing and asked to go to counter 211-212 and correct the error, at the counter another employee said that my ticket it burns down and they refuse to fix it, although all the data is the same and my spouse was flying with me, we were buying tickets at the same time and because of one mistake I had to buy a new ticket from the company's employees 3 times more expensive, I urgently needed to fly out, so there was no choice ...disappointed in the company, ripping off, standing next to When he flew to Almaty, instead of the letter I, he put a letter with a dot and without a dot , for which he paid an additional 6,000 tenge. At the same time, the compatriots seem to be waiting for how to make money, so this company is already a closed topic for me.
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2
April 7
Similarly! We checked in on time and arrived with printed tickets, stood in line for a long time, and when we got to the counter, the girl did not accept the tickets or electronic evidence - go print out the tickets. The machines did not work, they called a representative... It didn't help - I should have printed it earlier... The system won't work now! They announced us to board, but we couldn't get in, even though we had tickets and registration, and even with a child who started crying! Fortunately, there were seats for the next flight, but they overpaid 2 times! By the way, this is the second time I've had a problem with Astana... And we noticed that there were a lot of people like us on fly arystan who didn't pass, apparently for the same reason! And weighing hand luggage is longer than boarding a flight... Everyone is fighting with children and the elderly... So goodbye flay arystan, I won't advise anyone! We fly often and there were no problems with other companies!
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1
August 3, 2024
Hello, I would like to express my deep gratitude to the management and all the involved employees of the Fly Arysyan company for the opportunity to make a flight in the best, most comfortable and pleasant way. Special thanks to the airport service supervisor Akzharkyn Savdakasova for the friendly service, professionalism and help 🫶🏻 you are the best in your business 👍
I would like to thank the crew for their safety and reliability, the stewards for their professionalism, and for the magnificent and very tasty dishes that I enjoyed on board flight KC-7152
Thank you Kazakhstan ❤
Sincerely , Amina 🫶🏻
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1
March 26
On 03/24/2025, flight FS-7121 at 10.50a.m. by FlyArystan Airline, my daughter, my husband and I were supposed to fly to Karaganda from Almaty.
We arrived at the airport in advance, we had online check-in in advance, therefore, the guide number was not marked on the boarding pass, we passed the inspection during the time period from 10.00a.m. to about 10.10 a.m.
In the waiting room at 10.25 a.m., we heard that boarding for our flight was ending, but in the hall where we were, the announcement was very hard to hear and we went to the boarding gate. I agree with the fact that the notification is going on in all the halls, but you can only argue about their volume and intelligibility. in the hall, which is located immediately after the pre-flight control, it is completely inaudible what was said by the employee who was near the 8th guide, that is, an internal announcement carried out directly by airline employees. And in the same hall, there was information on the board that the landing was underway.
At 10.28 a.m., we were not allowed on the plane, saying that the landing was completed. The time from the announcement that the landing was coming to an end and our approach to the guide took 2-3 minutes, that is, the announcement was at 10.25 a.m. we arrived at 10.28 a.m., 22 minutes before the actual departure, the plane was visible through the window and the ramp was standing near the entrance to it and the door was open, our questions why the boarding has already been closed, we were told in an unpleasant and incorrect way that we were late and this is our problem and go buy tickets for another flight. The employee also repeated several times that you should be here at least 10 minutes before departure, and when we told her the time, she said that boarding closes 30 minutes before departure (based on her logic, boarding starts at 10.05 a.m. and it only takes 15 minutes, and at 10.20a.m. they close it, once 30 minutes before departure). Despite the fact that the security tape in front of the counter was not closed, we could see through the window that the plane was landing, and it was still 22 minutes before the actual departure of the plane.
When we purchased tickets for the flight, which was at 8.25 p.m. on 05/24/25, we were near the guide from the very beginning of boarding and boarded the plane at 8.14 p.m., that is, 11 minutes before the actual departure time. It follows that in the evening, 10 minutes before departure, the landing is still underway, and in the morning, 22 minutes before departure, we were denied boarding.
When we contacted the airport staff at pre-flight control at 10:30 a.m., we were told that the landing was still open, and advised to contact your company's staff in front of the check-in desk, and there they said that the landing was closed just now at 10:30 a.m., that is, when we were near the guide at 10:28 a.m. the landing was still open. And the employee who was there, for some unknown reason, did not let us on board.
Two more people were also not allowed on the morning flight with us! A total of 5 people stayed at the airport near guide No. 8, and had to purchase tickets again.
If we had arrived in 10 minutes before the actual departure, there would have been no questions about our fault, BUT we arrived in 22 minutes.
We do not have a logical explanation for all the words and actions of an employee of your airline.
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1
March 9
Terrible Avian company! I will notify all my friends and relatives that they would not take tickets on your planes, I missed one letter in my last name, so they told me that I would pay 6,000 tenge, although they delayed the flight for 40 minutes - why don't you compensate the passengers for the delay? They asked me to pay for the excess, I had to give the gifts I received on March 8 to people I didn't know at the airport, in short, some expenses with this company! I don't recommend it.
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2
1
April 19
"I don't know," he said.
️Yesterday I flew to Almaty KK Bolgan You деп I took off from the flight ️ ️ I flew from Almaty only 1 Kun ago nothing.On the ticket to Boska Kui ️ ️ skat Air Astana Jax
If the lion is not just a name 👎 🏻
OTE Bad Company or Soviet
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November 4, 2024
A good budget airline in our market, the flight attendants are polite, the planes are good, the flights are comfortable. I wish you further development of the company to create new flight destinations!!!
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1
April 23
The tickets are expensive for the level of services they offer, and there is no free food, the planes are cramped, stuffy, the plane bounces like a ball on landing, I did not like it, if possible, I do not take tickets from this airline
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January 18
Watch the YouTube video "FlyArystan was raped on board and thrown to the ground" and you will understand how this company treats passengers. If you want to find yourself in the same situation, go ahead.
Shame on the FlyArystan management and staff!
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1
1
February 11
Where do you hire so many inadequate staff?
In order to claim excess carry-on baggage, it is necessary to see the passenger's boarding pass.
Train the staff to communicate with passengers, rather than "barking" at the counter.
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1
February 11
We flew with this airline in Georgia, weighed our hand luggage twice to every gram, and in this regard, a whole queue of sobbing passengers gathered in Kutaisi who did not have the money to pay for 500-1000 grams of their standard baggage. The service is not declared.
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1
March 15
They have problems all the time!!! Are there really no other companies in the country!!!! There's another 4-hour delay today!!! I have never flown with this company without problems!!!!
They say write a review. What's the use???
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1
April 2
Airline representatives are fighting for every gram of excess weight and every cm3 of hand luggage. Just to get the money. Even a handbag is considered an additional carry-on!
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February 15, 2024
You can't leave two reviews about the company here, so read carefully:
1. Review of flight KC7056 and AirArystan employees Saula and Aida
2. Feedback about the FlyArystan service and company when ordering a flight and service at Astana and Alamty airports
Review 1:
5*! Thank you so much for the super service, for taking care of all the passengers and especially the children, for the help in general, for the smiles and great mood. In a crowded plane, they found a place for a stroller and organized everything for bags. A crib was also organized for the baby. Even in business, it's not always possible to meet such good flight attendants, smart guys! By the way, the pilots are also well done, handsome, the landing turned out to be so soft that they did not realize that they had landed and, although the flight was greatly delayed, they arrived almost on time.
Review 2:
2*! It 's a little sad here...
It all started with a reservation: We couldn't book a place for a child with a cot, but we managed to cope with grief in half. And that's for the money!
Continuation at the airport: The system does not allow you to make a check-in, no one understands why (yes, it is stupidly written online that it is impossible to make a reservation), while at the airport everyone waves their hand book as you want, you must online. After 1 hour with a child screaming in her arms, there was a woman in FlyAristan who said - you don'T need to do it online because there is a crib and because of this it doesn't work. Can you imagine spending so much time on this at the airport!? It's terrible!
Continuation: They didn't hang anything on the stroller, they said you did it online, you're there and figure it out for yourself - this is during boarding the plane. We flew without scandals, but naturally we were shocked by this.
The finale: upon arrival, no one gave the stroller for the child! No one knew where she was. No one could tell where to look, and a FlyAristan employee at the airport said, "I'm not looking for luggage." As a result, 40 minutes later we saw a stroller abandoned in the corner :(Next to us, another airline employee had a woman waiting for help who couldn't walk and refused to help her get to a taxi. I do not know what kind of attitude this is towards people with increased needs like children and the disabled, I do not know the fault of the company or the airport, but such an attitude is a DISGRACE TO the NATION! (I'm sorry, but just like that, it's a SHAME!)
... but since the company does not respond here, I doubt that there will be at least some reaction and that something will change;(
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2
2
November 11, 2024
Aktobe Astana flight, November 12, first changed the board, forced to check in at the airport again. The disgusting work of the flight attendants, at the entrance to the plane they began to demand boarding passes, which many had already put in their bags. After seating in a rough form, they began to demand boarding again. At the same time, a ticket for a paid seat, a ticket is not three kopecks, why is this attitude towards passengers, at whose expense the airline exists
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3
February 9
Terrible company. There's always a problem. The staff is very rude. If there was another company, I wouldn't use your services!!!!
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1
February 28
Constant flight delays of more than 5-6 hours, only one call center number and the one in the city, only notifications are sent via WhatsApp
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1
March 26
You can argue about the budget ...
+ they call you in every possible way to pay for everything # I start from a preponderance of even 300 grams (there are such cases)
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May 11
There was no reservation number in the electronic ticket. I got through to the operator . No bot assistants. Solved the problem in 2 minutes
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November 29, 2024
The worst airline. They were forced to pay 10,000 tenge for 1 kg of overweight hand treasure. At the same time, they did not give any receipt. The ticket costs 18,000. It's a shame. That's how we live🙌🏼🙃
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2
July 23, 2024
Good afternoon, I arrived on 07/23/2024 from Astana to Uralsk today on flight KS 7367 and our stroller was broken for the first time such an appeal. I pay a lot of money.The handling of things wants to be better, but to tear off the stroller by the roots - I see this for the first time.Take action as soon as possible.
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1
October 16, 2024
An agent supervisor named Karina does not know how to communicate with passengers, because of her they were late for the flight with the infante. I will write a complaint to the KGA against you, let them refund the money for the ticket👎🏻
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1
February 7, 2024
It's just a disgusting attitude towards customers, they don't take the phone, they don't answer calls. Mail and what's up are also zero emotions. The flight was postponed for 2 days, at least the money was returned for it, the connecting flight cannot be returned to their company, or with a 70% fine. The hotel disappears, the vacation disappears, and they are silent.
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6
1
September 27, 2023
Sharaga issued 2 ticket refunds for vouchers, but it is impossible to use them!!! Moreover, they withheld almost 30% from each ticket! I can't get through, you write unrequited. Do not buy tickets from their website. In the 1st you register then you will not go in. It is unclear what kind of margins up to the choice of a place, even at the toilet, take the 3000tg cost. The low-cost airline is fucking. A disgusting campaign. It is better to fly with a stingray. At least they give you water for free in flight. And in FA 500tg for 200ml.
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1
January 23
There is always a problem with refunds, they don't have such a concept, it's a pity
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1
March 5, 2024
The worst airline I've ever come across. The cost of domestic flights does not include meals on board, while for the same ticket price from AirAstana, for example, meals, and even what kind, are included. Paid check—in at the airport is practically illegal. By purchasing a ticket, you may not get on the flight if you cannot also pay for registration. Free online only. That is, passengers who do not use Internet technologies are deprived of the right to register for free. Fighting queues at the front desk with such a medieval method says a lot about the company's policy.
In general, for the first and last time I used the services of this airline. Disgusting service for an unjustified cost.
If you want your flight to be like in a minibus, then feel free to buy a ticket from FlyArystan.
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8
1
July 31, 2024
The flight was delayed, and then canceled - from a beautiful woman who was neither boarded nor filmed. The horror is terrible, how can it be
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1
1
March 3
The best low-cost airlines in Kazakhstan
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1
October 20, 2024
It's a good airline. The prices are pleasing 👍
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1
August 5, 2024
Disgusting company, I really do not recommend it, from the word at all.
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June 12, 2023
Sharashkin's office. I can't get through, I can't finish writing, I can't get money for tickets that were not used because of their fault.
This is the third time.
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1
April 12, 2024
It is not possible to get through, it is not possible to make a refund or exchange
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4
June 19, 2024
I can't get through about the refund
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1
1
September 16, 2024
A normal carrier
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February 10
Good company
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June 10, 2024
I am very pleased
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August 29, 2023
Super!
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