White Rock
104 reviews
February 10
We had a rest at Tatiana belye Skala's, checked into the wrong room as indicated at the time of booking, checked into some kind of house where there is a shared toilet and bathroom where it smells like a landfill toilet in the markets and it is cleaner. In general, I do not recommend visiting the white rocks hotel and the boorish Tatiana. All the rooms are in terrible condition. Read reviews where one star is true and where 5 stars are already hyped
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1
February 20
Cheap and angry. Please note that the guest house is a hotel.
There is no room service as such, you are checked in, given towels, and that's it. We took the vouchers at the last moment, literally 2 weeks before the trip, so we got a room in a simpler and cheaper house, where the rooms are very small, with minimal furniture and repairs, overlooking the railway (although on the first day we were moved into another room without a bathroom with a view of the overgrown garden). Then they gave us a private bathroom. Perhaps the conditions in the building are more expensive and more pleasant. It was sad that the air conditioner wasn't working properly, it was stuffy to sleep at night, we asked the staff to fix it, but to no avail.
The staff does not climb, but also does not lick you, the hostess responds to requests. It was convenient that you could buy excursions through it, and they mostly made good impressions of Abkhazia) 4 days flew by just because of excursions and trips to the beach. Her friend took us all day to the Mountains, Lake Ritsa, and waterfalls for a reasonable price. Respect to Victor!
Once, we received a shameless comment from the cook (?) as for what we were doing with the MC at night)))
We are lucky that the beach area is adjacent to the territory, which is always almost empty, everything is clean and quiet. But there are large pebbles there, be sure to take aquasocks!
There is a dining room, prices are 1.5-2 times higher than in Russia. Although it's the same everywhere, we went to a few. They seem to make barbecue there in the evenings. It takes about 15 minutes to walk to the shops, buy wine and some food.
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September 11, 2024
We had a rest last year from Anex tour in late August-early September, with meals. The food is good, we want to express our great gratitude to the chefs and the barbecue, unfortunately I do not remember my name. The beach is clean and empty. The rooms are a bit dirty, like a suite, like a standard, I agree, but we only needed it for an overnight stay) And so we will return there with pleasure) Yes, they got sick with rotovirus, but it is all over the sea, it does not depend on the hotel)
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1
July 23, 2024
If you rent a room from Tatiana, it's better not to do this!!!
She always nods her head and promises to do everything, but beyond words, the matter does not move! Upon check-in, a chair and a table were broken in the room. They asked me to replace it...the broken furniture and silence were taken away...Room cleaning and change of bedding only after our request!
We had to leave 2 days earlier. Tatiana promised that she would return the money to us the very next day! But that was not the case...4 days after departure (we and Surgut) I called Tatiana and asked when she would return the money to us? I promised that tomorrow! ...It's been over a month...but we never saw the money! That is, the electricity was periodically turned off and the Wi-Fi there was very slow and constantly turned off - I am generally silent!
I gave 2 stars for the beautiful view from the window and the proximity of the sea!
P.S. it's been almost 2 years and I haven't returned the money!
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11
July 28, 2024
We had a rest for two families from 21 to 25.07.2024.We have never seen such an unobtrusive service anywhere else....
1. If you want to catch rotavirus, go here, it's everywhere!!!They all got sick at once (5 people), on the 2nd day of their stay.
2.In a room for 5500 RUB🫣 under the loud name "junior suite" our child for an additional fee (1000 rubles per night)I slept on a dirty floor., stank of sewage, urine, the carpet was stained, (perhaps from 🤮)no one cleans, many vacationers, like us, asked for a bucket, a rag, a vacuum cleaner in turn and cleaned the rooms themselves.
3. Administrator Venus (that's how she introduced herself to us)She reacts nervously to all requests, repeating every time that she is the hostess here, works alone and does not have time to do anything. There was no curtain in the shower, and when it was no longer possible to wash, because a huge puddle formed on the floor every time, several times they approached Venus with a request to hang a curtain in the bathroom, which they received only promises from her.As a result, when her patience ran out, she had to demand in raised tones, which she really did not like. For this, she threatened to evict me to the street, but the curtain was immediately found and hung in our bathroom.
4. On the 1st floor there is a dining room where we ate once upon arrival. The next morning, the same Venus promised porridge for breakfast, arriving at the appointed time (9 a.m.) instead of porridge, we received an answer from her: "I didn't cook it, I just woke up." We didn't go there anymore. There are still a lot of unpleasant conversations with Venus... but I'm afraid there won't be enough space here, I won't clog it up. In general, people, don't be fooled like we are by a beautiful wrapper (the view from the window is gorgeous), there is no service at all! It's good that we stayed there only at 4 a.m., now we live for the same money in an excellent hotel in Gagra and, thank God, that impressions of Abkhazia will remain positive
after all.P.S. there are still two "+" there:good water pressure and snow-white linen!
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8
1
July 21, 2024
So we fell for the bait of unscrupulous breeders.
We paid for a 4-bed room in March. We arrived in July and were horrified to find that no one in this hotel was aware of our check-in.
The manager, Tatiana, fed some vague promises to figure it out, then tried to move into the private sector (rooms cost 2-3 thousand from private owners, and we have already paid 170). Then we were offered to move to another city of Gagra ourselves. There will supposedly be another hotel waiting for us. You have no other options. He talks, raising his voice. Indicates that we are to blame for this situation. The accommodation in this hotel is handled by the local tour operator Alean. Why people are not told about such nuances in advance is not clear. The whole city is aware of this situation, but no one is doing anything!
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4
July 8, 2024
Never buy a tour through Ozone Travel! Due to inexperience, we bought a tour at the belye skaly hotel, arrived and were told your room was not there, it was simply destroyed and it was not suitable for living, as it turned out, this hotel has 2 owners and one of them has big problems with visitors, the hostess Tatiana deceived a very large number of people and for this they demolished the rooms, we had housing it was paid for 17 days, the administrator came to us and said that she could check us in, but pay for housing for at least 7 days! The 6th day of our stay here has gone, it's some kind of nightmare. We paid for a ticket of 130 thousand and have to pay for accommodation in a room that we actually paid for 2 months ago! Wherever they wrote to ozone support and so they called the cents of support , there is no sense , they throw it from one number to another ! A long wait on the line 3 times went into the negative while waiting for the operator's response! Yesterday we received an SMS from Ozone travel. We were offered another accommodation in Gagra in a mountain 150 meters from the sea without amenities with a shared shower and toilet!!! They also indicated in the response that it turns out that the hotel is not ready to accept tenants, but we were informed about this only on the 7th, she told us how 2 months were not suitable for living, we bought a tour in May and then there were already problems, but the tour operator knowing the problems sold the tour exactly, I have a child with patients with our feet, we were specifically looking for a place closer to the beach, why should we now agree to this hole to which we have to go uphill?! Upon arrival in Samara, I will write complaints and appeals to the right authorities to somehow solve this problem! I am writing all this to warn people what kind of homo they may encounter
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10
September 29, 2023
I really liked it. The sea is clean, there are few people, we were a family in the middle of August. The hostess Karina is very clean, hospitable, will always tell you where and how. The rooms are nice, there are all kinds of dishes, always clean, there is a large refrigerator and freezer in the kitchen. Karina's wine is delicious. We are very satisfied. To the sea 5min. Want more 💐💐💐❤️❤️❤️
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2
September 13, 2024
People, PLEASE READ THE REVIEWS.A star for the view and proximity to the sea....everything else (service, number, admin, conditions, etc. etc.) is just a COMPLETE PEEEEEEECHAL!!! And about the excursions- do not approach, do not even look at the local touts "let's take a photo."..they will strip you to the point of "sticky", and also boors.
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5
April 5, 2023
The place is cool, the water in the sea is clean, you can sunbathe right on the rocks, it's hot, but you gradually get used to it, the whole body warms up, buzz! The hotel is right on the beach, I have not been there, but it looks like it is asking for repairs and well-grooming, the reviews about them are not very good, someone is satisfied. You can find a private sector at the top across the street, cleaner and cheaper. July, August is the most expensive. (Well, like everywhere else)
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3
5
June 20, 2023
We have been vacationing since 06/15/2023, we are delighted to come again!the kitchen is very tasty, we were well-fed, the staff is responsive and sensitive, they will always prompt and help. I really enjoyed the tour with Victor. Thanks to the White Rocks Hotel for the unforgettable experience!
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8
July 21, 2023
Great hotel!!! It is located on the outskirts of the village. The rooms are comfortable, the staff is polite. The station is a 10-minute walk away, and the Gagra highway is 3 minutes away. There are several buildings, one right on the shore, the rest are a 3-minute walk from the sea. Great cafe. You can book tours of Abkhazia directly at the hotel. There are branches in Gagra.
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9
June 9, 2023
All of the above negative reviews are true!
I chose the hotel based on the location (minimum infrastructure, empty beach, clear sea) and the price, more or less adequate. We went with my husband and child for 6 months in early August for 10 days. I booked it 4 months in advance. The hotel is on the beach, there is no infrastructure, but it is sparsely populated, the cleanest sea, but I specifically chose such a place.
Now about the hotel and the staff: after reading the reviews, I was ready for the fact that we would not be checked into the hotel that we had booked.
The same Tatiana who met us said that the tour operator did not transmit information about our arrival at all and she will do everything possible not to leave us to spend the night on the street :))) and she also assured that tomorrow she would move to the hotel that was booked. We had no desire to sort things out, we were settled in another hotel, far from the sea. The next day, I called Tatiana, she said there were no rooms available... And then I started writing to the tour operator, since I signed the contract with Alean, and not with Tatiana, and it seemed to me that there was a banal fraud here: we book a room of a higher class, on the seashore, as a result, for several days we are settled in rooms at a cost not exceeding 2 tons per day (I think even less) and the difference is in our pocket, of course we were not refunded the difference in price. I wrote in the claim form, the tour operator immediately contacted us, asked us to take a photo of the hotel in which we were checked in, the next day, at about 17:00, we were at the hotel by the sea. A non-working handle, falling off furniture and a not very tidy room could not spoil our mood. There is no cleaning. In photo 2, the view from the room that was originally occupied, in photo 3, the view from the room that was booked, but was occupied after 3 days.
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1
November 5, 2023
The 1st coastline, the sound of the surf, the caressing sea breeze, clean rooms, delicious food, friendly responsive staff - what else do you need for a comfortable stay by the sea!
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4
3
October 19, 2022
It is located on the seashore. You fall asleep and wake up to the sound of waves.Rooms with balconies. The room has a refrigerator, kettle,air conditioning,TV and bathroom.node. The rooms are clean, cleaning on demand, change of linen and towels.I was especially pleased that the beach is free.The beach is pebbly (it is advisable to have slippers for swimming).The staff is friendly.For those who want to take a break from the hustle and bustle, the place is suitable, but for those who want to hang out, I can not recommend this place.Yes, the rooms have Wi-Fi, so you won't need to buy a local SIM card.
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7
September 17, 2023
It is simply impossible to find the staff upon arrival, we only walked around for 40 minutes to find someone to check in. The rooms are old, but the bathroom was more striking. It looks nothing, but it has a persistent smell of sewage and specific human waste. I had to close the bathroom door all the time, although it was very stuffy there. Breakfast. It's actually a song. For breakfast - Porridge, 1 boiled sausage and 1 toast. That's it. Besides the fact that it's not tasty, you clean everything up and get it yourself. Room cleaning. It has not been produced once in 3 days, okay, OK, but can I take out the garbage?Apparently, it is impossible. There are signs all over the beach and the hotel that you can't litter and you can't wear swimsuits either. But. There are no changing rooms or trash cans ANYWHERE. Did you eat something on the beach? Bring it to the room, because it's a FINE. But we won't remove it from the room, because, what did you want? There is also no parking. You can park your car in the parking lot, but you will not be able to leave it - that's what we were told at the registration. As a result, we had to look for a parking space ourselves, pay for it separately. There are 2 advantages to this hotel: this is a view of the sea and proximity to the border with the Russian Federation in order to escape from here faster.
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13
September 17, 2023
Immediately resume: In August, it's better not to come - when there are a lot of people and everything is packed - they move some of them several times per shift! Perhaps there was no such situation in July!
more detailed:
We were in August 2023 for more than 10 days!
*The room is paid for "Economy": The air conditioner is working, the refrigerator is in the hallway, the toilet is in the hallway, there is no TV! In Turkey and Egypt, 2* is better!
DON'T TAKE IT!
* They were not settled immediately - first in the "Standard" room, the difference is a toilet and a refrigerator in the room. TV and air conditioning are hanging - they don't work.
IF I KNEW, I WOULD HAVE BOUGHT THIS ROOM - IT'S NOT MUCH MORE EXPENSIVE!
They moved out of there a day later - They said: economy is paid - move there!
* There is also a "Standard +" this is the first line - actually 50 meters from the sea - But they ask for it very expensive! It's not worth it! Go from other buildings - 150 meters to the sea via an underground passage!
* They have another facility and a private sector - they can settle there too - in short, a mess with accommodation!
* Meals were included in the package. As I calculated, it turned out to be up to 1000 rubles per person per day! In the cafe next to the name "'The White Rocks Dining Room'. There are no complaints about him - I threw a star for him - EVERYTHING IS VERY TASTY! It is exactly 2 times more expensive to buy food on your own from them and others! I RECOMMEND BUYING THREE MEALS A DAY IN THE PACKAGE!
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1
August 13, 2023
This hotel doesn't even deserve one star!!! We had a rest, so to speak, from August 7, 23 to 12.08. Upon arrival, they pickled us with check-in, although we arrived at six in the evening, we had an economy, which was actually good, because at least we didn't lose much, unlike people who bought vouchers to a hotel by the sea! We were first settled in the village, from there we went for half an hour to eat in the white rocks, as we paid for 3 meals a day. Then we were sent to Gagra altogether, we unknowingly agreed, the sea is dirty there and there are a lot of people! The money for the food with an endless reminder was returned!! The Dagestani man is inadequate, yelled that we were thinking for a long time about going to Gagra or not, and the fact that we kind of came to one place, but were being taken to another through their fault, then this does not count((a lot of people met who were scattered in different hotels, although they bought rooms with sea view, but it is not clear where they live in fact!!! All reviews about Tatiana are true… those who lived in the house in Gagra were all sent from the white cliffs there!
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10
June 20, 2023
Great hotel. Nice room, everything in the room is present, the view is simply gorgeous. The service is at the highest level. Good hostess Tatiana, courteous waiter Luka, administrator Olga will always come to the rescue, excursions at the highest level with Victor. The kitchen is very tasty. We were very satisfied, we will come again.
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7
September 28, 2023
Lived in economy, wardrobe, bed, air conditioning, refrigerator in the hallway and bathrooms. It's just a sin to complain! The food is delicious, the rooms are clean, the people are kind, and those who complain should not forget that you have economy class!!)). The tour guide is a pro, knows these places, loves and tells so many things and is so interesting that there is a desire to go somewhere else with him, to listen!!! I highly recommend it!!!
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6
October 19, 2024
There is nothing special, there is nothing to see, only at night a beautiful starry sky and a black endless sea open up.
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August 25, 2023
It's a nice place, there aren't many people, the water is clean, the entrance is more or less convenient, the beach is almost garbage-free. We liked it here more compared to the beach of the village.
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2
July 29, 2023
"Economy" is not recommended categorically, the shower and toilet are on the floor, every day something breaks, then the toilet tank leaks, then the refrigerator. The air conditioning in the room is not working. Perhaps the "standard" has more acceptable conditions. Everyday inconveniences are redeemed by the charm and willingness to help Olga's girl, and in general the staff makes a pleasant impression in communication. Great location, the sea is very close, beautiful scenery.
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September 24, 2023
The hotel is a dump, there is a spider web on the ceiling in the room, everything is very dusty for 10 days of stay there has never been a cleaning in the room and the bed linen has not been changed. The toilet drain does not work, the smell is terrible all over the floor, the shower stall is covered in mold and fungus, and there is also a spider web on the ceiling, food can be stolen from the refrigerator so it's better not to put anything there, well, you can not talk about its cleanliness!!!
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9
August 11, 2023
Do you want to spoil your vacation? Then you should go to this hotel... I don't understand how and why they were able to call themselves a hotel, it looks more like a rundown dorm, with smelly toilets, broken furniture and black mold on the walls!!! There is not a single cafe nearby, it is not possible to eat in the nearest ones, they cook like pigs!!! The beach is dirty, the garbage is not cleaned! People, avoid this place!!!
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11
August 4, 2023
There are no words. Only the negative, we're still here. The stench of the sewer is such that you go into the bathroom to brush your teeth, and there is a gag reflex. The dirt is crazy. The reservation was made in May, we arrived on July 31, there are no seats. They settled us somehow. Our guys arrived on the second day, they already had no reservation, they all wanted to relax together. Tatiana is driving!!!
I said I'm a tour operator and that you solve the problem yourself
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9
September 22, 2023
I did not live, I walked by, but on my next visit to Abkhazia I will definitely stay here: the coast and the sea are very beautiful
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2
5
July 25, 2024
The rooms are dirty and stink of sewage, the air conditioners work poorly, it's hot during the day and cold at night, the carpet on the floor is stained.
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4
July 25, 2022
Like many people, the situation with the settlement is similar, when we arrived we were confronted with the fact that there were no places. We were taken to a guest house in the center of the village. Everything is not perfect there either, the light does not work, the air conditioner, but the shower was most annoying, the drain of which was a hole in the center of the bathroom. I.e., after rinsing, you can not go to the sink or to the toilet - the whole floor is flooded. However, one of the advantages of the village center is a large number of shops, cafes, proximity to a bus stop and a taxi.
When the tour operator was informed about the relocation, and he must know about it, the already mentioned Tatiana yelled at us.
After a few days of demands, we were finally settled in this very hotel by the sea. The room turned out to be better in terms of amenities than the previous one, but the amenities of the village center were gone. There are several cafes in the area, not with the richest assortment, but with prices two to three times higher than in the center. We went through everything for the sake of testing, the "native" Cafe of the hotel with the same name turned out to be of the lowest quality. There are two shops with the minimum necessary set of goods and rather high prices.
From those who came with us to other buildings of this hotel, we learned that they did not have a TV, the air conditioner worked poorly, and there was not always water. The girl who arrived a little later was settled in a nearby private house, in a room with shared facilities with the owners, and a huge dog in the yard.
But we are generally satisfied with Abkhazia - three days of excursions (from Biblioglobus, Or rather the local Golden Fleece) and the center of the village left positive impressions.
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September 14, 2022
Hello everyone!We rested from September 1 to September 14, 2022 at the Belye Skaly hotel.You will not find such a hotel anywhere else.The price for the room is 2500rub.The room is very dirty, all the corners are covered in cobwebs, the furniture is all broken and shabby.There are no basic dishes, there is no table, a wardrobe of 0.50 cm. it is difficult to put something there, and there is nowhere to hang things at all.There is no soap, no t/paper, no air freshener.The water was hot only sometimes.Don't clean the room once in two weeks.To all the claims of the hostess, Tatiana only rolled her eyes threateningly.A very rude and muddy person.Hanging out with vacationers like cards in a deck.There are screams and tears every day when checking in.It was a kind of small concert for us.I would not advise anyone to settle there.There is no public transport there, only taxis.They do not charge less than 200 rubles per person for travel.Fruits are 3 times more expensive than in Siberia.Two advantages are the sea and the local beauty.
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July 19, 2023
The pictures are not as shown on the website. Everything is dirty and stinks of dampness! It is especially surprising how much the administration(the hostess) doesn't care about her employees. The waiter Luka is pestering, harassing vacationers!! Do something at least!
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10
December 1, 2022
We had a rest in July 2022.Do not be fooled by the beautiful photos of the hotel on the seashore, you will not get there in the season, the hostess of the hotel Tatiana, a rare ignoramus, will tell you a story that they are lying to you in a travel agency and will settle you in some housing that does not match the price that you paid in the village. Read all the reviews, all that they write is the pure truth, this is a rare homeless shelter with completely missing service and inadequate owner Tatiana, who will only be rude to you, and not solve the problems of tourists.
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August 24, 2023
Dirty rooms, cobwebs on the chandelier, the refrigerator is electric. The bathtub is terrible, the curtain is covered in mold. During the entire stay, towels were changed once and then reluctantly. And this is a superior room.I do not recommend it!!!
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10
1
November 26, 2022
Do not check into this hotel in any case!!!!! This is the worst place I've ever seen in the whole wide world! It's not even a nightmare, it's just a complete horror! The hostess Tatiana m atom screams just like that. He can't talk at all! She said that they only have an improved suite, it's near the sea, the rest of the rooms are all economy, although the ads say junior suite. These are exactly the rooms with mold, smelly and the dirtiest! People, don't rub your rest! And don't expect to be settled near the sea. We were told if you want to live near the sea, then pay extra!
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August 10, 2022
Disgusting attitude towards customers! In any case, do not take a ticket to this hotel! Tatiana, the hostess of the hotel, is a real ***! Do you want a room by the sea? Yeah, right now! Those who have paid more money already live there, and you will be settled anywhere but in that hotel. We arrived at night, the hostess met us and, citing problems with the pump, took us to some private guest house with outdoor amenities and barely working air conditioning, promising to recalculate and move us to our room the next day. But it's not like that. As a result, we were checked into a completely different hotel with the phrase "if you don't like it, I'll check you into your suite, but we have great things there too." They did not contact the tour operator, as the hotel really turned out to be good, and after listening to the people who happened to live in the White Rocks, they decided to stay here. (this hotel has nothing to do with the White Cliffs) According to vacationers who happened to live in the White Rocks - even in the luxury rooms of the mud. Thanks to the hostess of the hotel at Nagornaya 12, where we are currently on vacation, for solving some issues! But the fact remains that they paid for one thing and got another.
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August 13, 2022
We took a tour through the Alean Agency. Don't mislead people! There is one thing in the photo, and another in real life. We went for the first time and it's hard to call where we lived a hotel! We are not the only ones with so many scandals. We were told that you want another room, this is already an additional payment, they are breeding out of the blue. We bought a place twice! Where should I complain? And if the room was worth it, there would be a family for 3. The 3rd bed was brought before I got them. There is mold in the room, the wallpaper has not changed since the opening, most likely. There were disposable cups under the bed, and the carpet was all damp on the floor. Fortunately, the sea is nearby. And even those people were resettled in private sectors. If a travel agency is doing its job, they just have to know what an outrage it is! And be sure to let those people who keep these "hotels" read, they should have lived on the coast and lived in another one, but the hostess is alone. The second small one only looks more or less outwardly, but inside everything needs to be updated, and people have nowhere to go, because those who are tired of the road and who will certainly have a tour, so they do what they want! It's a pity I can't upload the video, you've seen more details. The hostess told us so, be glad that the sea is nearby! That's happiness! As Paustovsky said, "Invest money in memories," But you can't leave it with impunity. In Abkhazia, they are all their own masters there, they all work for themselves, but there are limits. And the agencies that deal with tours should know about it.
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October 8, 2023
Cozy hotel. Good service. Polite staff. The view from the room is just super.
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2
October 10, 2024
Not bad, it's a pity that the food is only in the cafe....
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1
April 26, 2021
I love Abkhazia, I was here a year ago, stayed in three hotels in Sukhum and Gagra. The Abkhazians with their hospitality left a positive impression and I assumed that this would continue)
But I was so wrong.
I was "brought" to the White Rocks hotel by accident, on a yoga tour.
The hotel is a 10-minute drive from the border.
We arrived at night, rejoiced at the sound of the sea, the distance from the hotel to the coastline, panoramic windows. That's where the advantages ended. About the room: 13 m2, very small for two people. There is literally nothing to breathe with. The windows do not open, only the door to the balcony, but it is uncomfortable to sleep at night, at least.
Next, the furniture: there are two Ikea chairs on the balcony (pleased), a plastic chair in the room, beds, oh yes, they require special attention. The bed rails are tightly taped (!!) to the frame! In order not to fall through between them, there is plywood. Isn't it lovely? The mattresses are old, sagging, and it is not comfortable to sleep. The bed linen also leaves much to be desired. The towels are decent, they gave out three pieces per person.
There is also a tiny locker in which the things of two people will not fit exactly. There are two blankets lying there at the moment. Nothing else will fit in there. There is a refrigerator, loud, but also a plus. There is also a desk and a coffee table. Everything is of different colors, textures, it looks like it was going to be in the trash.
You probably guessed about the dirty curtains)
Everything in the bathroom is quite tolerable.
I can draw a conclusion based on my visits to this country: the further away from the border, the better! This also applies to restaurants. It really tastes better in Sukhum than in Gagra.
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3
July 4, 2022
We have been vacationing since June 14th .Tatiana doesn't really get in touch with people.Our room was on the beach, it's cool, cool.But there was a mold curtain in the shower, they asked for about 4 days to change it.The room was not cleaned, on the 5th day they themselves asked to change the towel and get out.I don't know why you can't do everything for comfort in a beautiful place.And that they would leave good reviews.Moreover, Tatiana does not have many rooms.Overall, the rest went well.The place is beautiful
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1
June 23, 2022
Expectation is reality!!! Tour operator biblioglobus, remove this hotel from your list!!! It's a shame!!! Do you think you will be settled on the seashore??? They were delighted ! There are no places , a suite in the private sector , with sheets with poppies , without tents , soap and other things , a luhari room so to speak !
The owner Tatiana is a two-faced woman, smiling in her face ! If you want to spend money and time here, after one day in this hotel, I left for Sochi!!!! There are more people , of course , but the service plays a role !!!
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1
September 12, 2023
All of the above reviews (negative), about this (I don't even know what to call it) They are true . I will not list what has already been voiced many times. Only. 1: I will tell the children not to come here (because they bought us a ticket to explore). 2) You still need to read the reviews.3) There is a very good driver and person here, Victor. 4). If you got here. Try to squeeze out all the positivity . Otherwise, the rest is ruined. Good luck to you.
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August 28, 2022
There is no service from the word at all! The hostess Tatiana is a rude person, on her own mind, very duplicitous. People, I beg you to run. God keep you from this place on earth. This is a place of hell! Biblioglobus You just have to remove this terrible place to the blacklist, it's not a vacation but a mockery, it's better in a tent on the shore than in mud. And PEOPLE don't go to the dining room, it's better to go to the center to eat.
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August 8, 2023
Great place, clean and cozy. Thanks to the owner Beslan for the gorgeous chacha👍
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3
September 13, 2022
Located directly in front of the sea). That is, it is not necessary to go to the sea at all. Literally two steps away. There is a private parking lot below the hotel. I can not say about the rooms and service, because I did not rest in this hotel, but 10 steps from the sea)).
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7
August 18, 2024
Everything is beautiful, the sea, the beach, well, the impression was spoiled by a syringe thrown by some drug addict right on the beach, it immediately became not pleasant
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June 21, 2021
We had a rest in May at this,,hotel,,.Terrible service.We are seasoned tourists and quite unassuming, but we have never had such a holiday...the standard room on the website states that there is a refrigerator, a TV...when we asked the manager where the TV and refrigerator were, she replied, why do you need a TV , we have Wi-Fi,,..They always cheat in the cafe, you constantly need to count everything yourself and constantly deal with the staff.... we got toilet paper with fights for 10 days, two rolls for two....the rest was bought at the store....the rooms are all gnawed, the beds are like in a hospital, although on the website there is a photo of a double bed with a normal mattress....The manager Tatiana is lucky that she does not bark at vacationers ....and so a natural dog....nowhere in any country in the world have I seen such an attitude towards guests...The horror is shorter...I watched a strange cleaning on the beach ...garbage from the beach is thrown back into the sea...NEVER, I implore everyone, NEVER book this hotel
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August 17, 2021
We had a rest with my husband in late July - early August at the hotel. Having traveled half the world, we were in Abkhazia for the first time.
We paid for the tour to the economy room, after reading the reviews, I decided to pay extra for the "improved standard" (suite), while paying the operator a fine. We arrived early in the morning at the appointed time, we were greeted by a security guard Aram. He said that he had to wait for Tatiana to come. He met me very kindly - he fed me, gave me coffee, and told me a lot of interesting things. Tatiana came at 8 a.m., said that we had an economy room (the operator did not bother to inform us that we had changed the room) :)
We were kindly taken in the morning to the private sector to wonderful people (Raphael and Anya, special THANKS!).
Tatiana took us a couple of days later to the ordered room - this is a building on the shore. If you are waiting for service, as in 5* hotels in Europe, then you are not here, see what you book, ask questions ...
We had a GREAT rest! Tatiana did not refuse any request, they took excursions from Victor, unforgettable impressions and emotions, stayed where they wanted and how much they wanted, even took into account my "peculiarities".
THANK YOU, Tatiana, Victor, Aram, and all-all-all for a wonderful vacation! People in Abkhazia are very sincere, they have not heard a single bad word.
Who goes for what, he rests!
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11
September 16, 2021
So my family and I decided to go to belye skaly on a voucher through the Hottur Tomsk agency. We bought a ticket for 133600 for 4, 2 children and 2 adults, on July 7 we had a flight booked for the somolet essevn, and we had a flight only on September 10, but on September 7 I find out that our flight was canceled by the tour operator for what reason it is unknown, Anna from the Hottur agency found us another Alrosa flight only with departure from Novosibirsk and through Moscow and in Moscow 4 hours of waiting with young children is something... Okay, we arrive at the Sochi-Adler aerator, no one met us, as they said, there will be a transfer waiting at the exit, in fact, no, they called them back and they arrived an hour later! They took us to Tsandripsh, this is a village in Gagra, we are happy, we think we will now be settled in a 4-bed hotel, but no, there were no places for us there, although we booked, they took us to another place 3-bed hotel for 5 days, then they moved us from it again for a day to another, well, it's not for we had reserved places in these hotels, of course we were asked to leave, and then Tatiana from the white rocks came and took us and put us in a junior suite, as she says, which stands on the road near the railway and from the bottom of the cafe, there is mold in the room, there is no TV and kettle, the size of the room is 3x4 no more, and here we stayed for 2 hours I did not I could have stayed there for my remaining 4 days with small children, called a taxi to the border for 300 rubles and went to Sochi, rented an apartment for 4 days for 10 days, and we also had to stay there for 13 nights, but again for some reason our agent took 3 days of rest here! In general, I do not advise you to go to Abkhazia under any conditions! If only by your own car and for 2-3 days
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3
September 26, 2021
I strongly do not recommend it!!!!
Circumstances have developed so that it was necessary to buy a ticket quickly. We bought into the beautiful photos from the hotel's website and only then read the reviews. What you see on the site and what is provided to you upon arrival are two big differences. We had a tour with accommodation in a junior suite. This room is not located in a hotel by the sea, but behind the railway road, in the building where the dining room is located. to say that we were horrified when we saw the number is to say nothing. The room is on the ground floor, the Windows overlook the courtyard, the door is covered with black blinds, which makes it dark and damp like in a dungeon. There is dirt and leaves in the room. The maid swept it out in front of us. Dirty walls, floor, spider webs, a battered closet with a single hanger. It stinks of dampness. We booked 2 beds, but we were given a room with one. They wanted to lay out an armchair-bed, but realized that this was a vain idea - apparently, it was dragged from the garbage. The scariest thing was that the shower stall was right in the room. As well as the washbasin with a tiny mirror on the wall. The toilet was really in a separate nook - and thanks for that. The website says that the room has a hairdryer and a TV - this was not in sight. The mattress was creepy, all sagged, the springs dug into the ribs. There are no sun loungers on the beach declared on the website. Almost every night, parties were held outside the wall, once at night a local resident clarified relations with his son-in-law in raised tones. No rest, because early in the morning the walking and talking had already begun.
In short, we somehow managed to hold out for these few days and left the hotel without sadness. Everything is visible in the photo. There is nothing to do in the village itself. They also picked up an intestinal infection, although they tried to comply with sanitary standards as best they could.
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