Alfa-Bank
316 reviews
April 26
They work fast, all the staff are so polite, even the online operators I talked to in the app. I had a few questions, they told me how to do it more conveniently, they answered all my questions, and most importantly, they processed everything very quickly, and at another bank where I was on the same issues, I only waited in line 3 times longer. Comfortable sofas for waiting, even a photo zone was equipped)
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March 13
I came to the office on 13.03. for an urgent and difficult question for me. It was necessary to open 2 accounts, transfer money and get a certificate. And everything is within literally 2 hours.
ANNA LEONOVA saved the day.
She explained everything, worked quickly, clearly, and professionally. My requirements were fully met and in a fantastically fast time.
I used the bank's services 6-7 years ago and there is something to compare it with. It's nice that things are moving for the better.
Department - 12/10
Once again, I bow low to Anna!
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January 2
While I'm spending time in line at the bank on Krasnaya 7, so that it wouldn't be so useless, I got the urge to leave a review here and now.
Alfa-banks in Minsk are open until 19:00, with the exception of two, unpleasant surprise number one.
I went to the office at 93 Independence Street near Chelyuskintsev Park at exactly 19:00, and of course, I was informed that they were already closed. The client is wrong here, it is allowed.
On Krasnaya 7, customers are languishing on sofas, the queue for electronic numbering seems small, but! How slow the specialists are, of which, by the way, there are only 5, two of which are exchangers, it's just incredible! The opening hours are coming to an end, but I feel like I'm spending the night here today! All you need to do is change your last name and identification information! All. This cannot be done in the mobile app.
I got a very sad impression.
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4
1
January 25
Disgusting bank, disgusting ATMs (not only are there few of them, but they are also old and buggy for the most part)!!! It's a disgusting app with amazing navigation! It's impossible to find something! The same thing happens at ATMs: I wanted to withdraw dollars from a currency card at an ATM, but I accidentally put a salary card instead of a currency card (the cards are exactly the same in appearance - golden and differ only in the same barely noticeable golden inscription in the corner of BYN and $) and the currency was withdrawn at an inflated exchange rate, which can only be viewed on the website!!! No warnings pop up saying that the course is such and such. Just to deceive!!!
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1
4
March 17
I contacted the bank to close the card and withdraw the remaining funds on it. They blocked my card and helped me withdraw the remaining money. However, some time later, I received a transfer in the amount of 100 rubles to my account from a person who did not know that I no longer use Alfa-Bank's services. To my surprise, the money was successfully credited to the blocked card, after which they were automatically charged 7 rubles for maintenance. Is this even normal? The question arises: how is it possible to transfer funds to a blocked card if you can no longer use this money? In addition, a commission was deducted when transferring the remaining funds to my main card, as the ERIP service no longer worked on the blocked card.
This causes me confusion and disappointment, I do not advise using the services of this bank.
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March 28
There are no questions about the employees, but about the bank's policy. The spouse applied for a 100-day card for 5,000 rubles with an income of 2,500. They invited me to the branch and on the same day the policy changed and you can take 3,000 rubles (despite the fact that the application was made a few days before). And the refusal came. The credit history is good (there was a closed debt about 6 years ago for 200 rubles). No one can explain anything.
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May 16
They stole money.
I sold things on the online store, dirty money was transferred, the account was blocked by the Ministry of Internal Affairs, while there is no block to other accounts, the bank refuses to refund money from unaffected accounts.
Think 10 times, everyone can transfer some kind of garbage, and if you kept your savings there, God forbid, you lose them.
It's better under the pillow, at least your money is there.
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January 25
I took dollars from Alfa ATM, they gave me dollars in yellow heels, I went to their bank to hand them over, they told me we don't accept such bills , they came up with a good idea in the bank to get rid of such bills, handing over in another bank with a commission of 15% interest on each bill,the result is I lost money, people do not withdraw dollars in At their ATMs , there is a chance to get into a situation like me !
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1
February 2
I applied to the department to pay for a certain service. The guy told me everything very professionally, showed me how to pay properly through the mobile application and advised me on my questions. I'll bet you 11/10. My questions are completely closed.
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May 6
I would like to express my extreme dissatisfaction with the quality of service and the level of communication of your employees. In correspondence, representatives of the bank allow themselves an informal and unrestrained tone, which is more appropriate in a conversation with a friend, rather than with a client. Such an attitude is absolutely unacceptable for a financial institution, especially when it comes to matters that require precision, respect, and professionalism.
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April 12
On a special day off, I went to close the card at the office on Victory Square, Krasnaya St. 7. There was a queue of 30 people with only two specialists, there was nothing to breathe, there was only a queue with the letter "K" and "B" and "C" none, then why were coupons issued, I waited as long as I could and left and I was like Not alone
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May 7
They charge a commission to Smart black cards, and if you want to close the account and switch to a non-monthly payment, you just need to pay again. Incompetent employees lure you out a little bit, nothing is automatically debited, they ask you to make transfers yourself, or they are incompetent or they mock you
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1
October 7, 2024
The essence is as follows:
there are moments in your life when you need Statements (Checks) for operations in the INSC application (payments, transfers, etc.) of your own
Moneys'. It was the "Checks" that were needed to prove to certain "Authorities" to confirm monthly Payments. In the application itself, you can only view Receipts for the last 6 months. I needed a period from May 21 to June 24. Unfortunately, it is done so that you are told: contact the Bank branch, the Bank says you will have to wait from 5 working days .....and up to almost Half a month, when you have only 5 slaves.days to provide Information to the service. The Bank branch Managers were connected to resolve the conflict when the 6th (sixth) slave.A day and it wasn't Ready! There was no time anymore....so it was necessary to prove over 12,000 bel.rubles. on Payments.
At the moment: according to the Statements in the application, there is All the slag of the above payments (loaf, milk, kefir, underpants and pads, etc.) and it is not possible to view certain transfers and payments, because the prescription of operations ....
I contacted the Bank again at number 198 and requested a Check on 07.10.2024 indicating a specific transfer: The date, time of the transfer, the amount of the transfer-we are waiting for the day 07.10.24.
This Check is already 08.10.24g-it will no longer be needed, because it has already been a long time to wait and prove the time-No....you will have to accept it as it is and additionally charge yourself for the Payment, for which, due to the fault of the Bank, I could not prove the Transfer.
So, gentlemen, keep your "Checks"-important transfers, because the Bank will not prove to you and will not give you guarantees of your payments on your statements (transfers). The quest is another one...and you'll be sitting in queues at the Bank and it's not a fact that the bank will prove to you all the statements (checks) of your transfers.
The issue has not been resolved so far!!!!
P.S: it has been proven from personal experience that Alfa-Bank worsens your conditions and torments, walking around the Bank when in other banks-this can be solved through the application and look at everything for any period regardless of when it was made....BNB-Bank, PriorBank-solves these issues promptly day/day, or everything is available in the Bank's applications.
as in the Photo, try to figure out who and what you paid....
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12
November 28, 2024
A very interesting bank. Why? But because when you decide which Visa or Master card to pay in an online store abroad (AliExpress, for example) then they will take the dollar exchange rate such that you will be blown away, not by the national bank, not by buying, not selling, but the one that you will not find anywhere, it will be higher than everyone in the country and a little more))) . To find out the real rate, you need to call support, they will think for a long time, count and tell you the figure that will hit you)))... It's just a "waste", but it will be higher than all dollar purchases in Belarus
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3
October 14, 2024
Run away from this bank, you will lose all your money.
1. The deposit is stuck. They returned it to the arrested account, they have not thought out any other ways of returning it. Although it was not the deposit that was arrested, but the account from which it was opened. No cash refund is provided.
The result: the deposit is frozen indefinitely.
2. They block transfers abroad, allegedly because of security. Next, the refusal to unlock the card. I quickly opened a new card in the application, thanks to it I took the money to another bank (It's lucky that there is such a loophole).
Further, the reissue of cards is paid.
Bottom line: your money may be frozen for an attempted transfer and not the fact that it has been returned
And this is at a premium
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6
October 17, 2024
The service is disgusting. We have set a limit on transfers and payments up to 15,000 rubles due to a 24-hour password change in your personal account. I've never seen such nonsense before. The client logs in according to all the rules using the phone, but cannot transfer money in sufficient quantity. Tech support responds: nothing can be done, you have to wait 24 hours. It's just crazy. And the same crazy story about early repayment of loans. You send the amount and it is "repaid" only after a day. Such a slow, absolutely non-technological bank.
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3
1
September 16, 2024
For legal entities: keep the terms of service in a prominent place on the day of account opening. Customer service specialists keep the terms of service as a state secret. For all questions, they are sent to the bank because they do not know what the money is being withdrawn for . In the end, you are also to blame for not remembering the terms of the agreement and not following the changes yourself, and in general you don't have to explain anything here. Go to the bank yourself.
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5
June 26, 2024
A bank, the main market difference of which is small and not so much swindling behind a fashionable wrapper.
For example, you enter a large amount to transfer there and suddenly it turns out that there is a limit of 72 thousand per day, after which you cannot transfer money even between your own accounts, as well as change these limits. On the next day and withdraw more than 72 thousand to another bank, otherwise it will not work in cash. You come to the branch - there is not enough cash, and even a commission is charged for withdrawal. The cash order is in a week. In short, a liquidity trap.
I also remember at a time when deposits were not regulated, it was one of the few banks that, with a variable rate in the contract, set the initial rate above the market, and after a month or two, without any market reasons, heated it below the baseboard.
If this is not enough, let's remember how the bank washed its hands of the clients' money, which it took over trust management, relieving itself of all responsibility and rewriting the contract a dozen times.
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8
March 21
Unfortunately, once again I am faced with the problem of currency exchange in this bank, namely with the waiting time, which is insanely long.
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October 3, 2024
We have always competently, punctually and adequately solved issues for both individuals and legal entities, but lately it has just been trash, issues related to their maintenance are not discussed: you block and thank God, without explanation, and this is at a premium)
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1
July 26, 2024
Alfa Bank is advertising the best for business. I do not recommend it, if suddenly the bailiff blocks you and it does not matter by mistake or not, then all cards will be blocked. And your whole business will stand up. And you will be bothered to deposit or pay money in some obscure ways. Two banks, T-bank and AkBars Bank, do not block cards. It is through them that you can develop a business. Tested on yourself
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3
July 10, 2024
I decided to top up the bookmaker's account with an alfa bank card, instead of replenishing my account, they immediately blocked the card, and did not even notify me, I did not understand at all what had happened, and the bank did not even contact me, the support said that I should have called them and confirmed that I was the one who performed this operation. It was only after my call and efforts that the card was unblocked. I did not expect such a level from a bank, now I will keep absolutely insignificant amounts in this bank.
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7
February 20, 2024
There was a good understanding employee. He will always help, ask if there are any questions - 10 points for Tatyana Konstantinova's work.
Today I'm calling the usual number, a man picks it up with the answer "Hello!"
I tell him, "Oh, I must have got in the wrong place, I'm sorry" - no answer.
No one is calling me back from the same number.
My number was recorded on that phone at Tatyana Konstantinova's.
I call again, find out that she is on vacation.
Employee's speech:
"What do you need, maybe you don't need to look anywhere, I'll say that anyway"
The intercom beeps in the background...
I ask my question again - I am aggressively interrupted by "let's talk"
I say again, I'm going to read what was sent to the client - he interrupts again.
I say, I don't have an answer to my question.
He answers rudely.
I clarified who I was talking to - Alexander Baiguzin.
just minus 1000 points to the employee. It's just awful. The most unpleasant impressions, please change it for the duration of Tatiana's vacation.
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10
1
December 30, 2024
Huge queues at the checkout. There are very few cash registers. The waiting time is 40 minutes. There are few places to wait - many are
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December 22, 2024
opening a card to citizens of the Union state, that is, the Russian Federation, will cost them about $ 70. At the same time, for citizens of the same Union state of the Republic of Belarus, it is free. Despite the fact that the bank is essentially Russian in terms of capital... That's how this bank earns) the rest is horse-drawn exchange rates and huge commissions on everything. I don't even know why you can open anything in this bank at such prices, there are many other banks nearby...
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October 3, 2023
The worst bank for servicing individuals. Unfortunately, not experienced bankers work here, and compared to BSB and Sberbank, where I also applied many times, Alfa Bank is at the last level, there is just a difference in service between heaven and earth.
for example:
I needed an account statement in English from February 2020 to September 2023, and then ONLY indicate the monthly salaries! turning to your department, the employee said you can't give this out and you can only write out ALL the operations that were done in 3.5 years and 190 pages were printed out to us. because in Sberbank today I received everything I wanted on just one page. and this document is needed to prove that the person actually worked and he was paid monthly.
and here you have printed out 190 pages for us, which is against the ecosystem, we need to scan it all for several hours and it is unlikely that the inspection authorities will agree to check this statement from your bank.
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14
2
September 28, 2024
The bank has never seen anything worse. I applied for the withdrawal of payments from my wife's account by proxy - they refused...you see, there is no such wording in their local instructions.. I had to take my wife, a disabled person of group 1, to the bank on Saturday and wait 2 hours in a queue with one cash register...This is a horror, not a bank...
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6
May 19
Eternal queues
What's in legal entities, what's in individuals
And ATMs are constantly not working, you have to stand in queues at the cash desk.
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December 9, 2024
The bank merges your personal confidential data, over the past 4 years, the tax service has demanded to prove that my husband is really my husband, since he works in the Russian Federation and sends me money from his Russian savings account, it turns out that alfa has been knocking on this to the authorities on his own initiative for all four years. We've hit the bottom, what can I say... I've been using this bank for many years, I'll have to say goodbye!
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August 8, 2024
There is a very high ATM fee when withdrawing money from the MIR card. You will find out about its amount after the money is issued. For example, when withdrawing 600 rubles, the commission is ~ 30 rubles. 5% is too much for withdrawing from the world.
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4
December 1, 2024
My legal account opened in this bank (since the conditions when signing the contract were tempting) is dripping with income, but I use the prior daily as the main bank, and after the next receipt of funds to the account, I decided to immediately transfer this money to my prior account (since I did not want to go to the bank on a day off), but as I sent the money to the account, it took 10/20/30 minutes and as a result: there is no money in my bank account (considering that at the moment it was the only money I could manage)
I called the bank, unexpectedly waited a long time (20 minutes) to get in touch with the operator and that's how the girl picked up the phone, I explained the situation and asked to quickly figure out what the girl, like a robot, was saying the same memorized text without any intention to help and referred to my main bank that they had a problem. I hung up and immediately called my prior, the phone was picked up in 5 minutes, the girl on the line explained the whole situation and within 30 minutes promptly tried to solve the problem and we came to the conclusion that Alfa Bank did not even consider an application for sending funds (although support proved the opposite). And now, after 2 hours of torment, those.With prior's support, I was able to receive the desired funds to my account (instead of the alpha 3 days).
I came to the conclusion: that I will terminate the contract with this bank and will continue to cooperate with my prior and who really care about their customers. I do not recommend this bank to anyone, the day was completely ruined
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April 29, 2024
The ATM removed the slot for $ 100 bills and was used only for small change. It became very uncomfortable. There is no way to get into the windows of the exchanger during working hours. The only thing I needed from the bank was to replenish the foreign exchange account with hundreds at a later time. I have been a client for many years, but alas, I have to say goodbye.
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4
January 7
Алла Пучковская , единственный оператор , которая решила вопрос за 5 минут . Полмесяца я билась над переводом с карты на карту. Обращалась и письменно и через бота . Спасибо огромное , приятно , когда есть профессионалы ! Прошу премировать данного сотрудника !!!
1
September 2, 2024
I would not recommend this bank, as its activities are aimed at not providing high-quality services to the client. Most importantly, the Ministry of Industry and Trade (head of Manturov) filed a lawsuit and began the process of "redomicilation" (that is, the transfer of the legal address to the territory of OUR COUNTRY of RUSSIA, we can say reprivatization). I had the temerity to order a credit and debit card from this bank. The first time, the operator kept me at home waiting for a long time, and then apologized and said that he had checked everything, there were no complaints against me, BUT he would come next week (he could not get to my house, although I live just outside the MKAD). The next operator came and said that the bank had checked everything, everything was fine and was ready to issue me both debit and credit cards. But during the paperwork process, it turned out that the bank's office got it wrong and incorrectly indicated my home address. The representative of the bank apologized AGAIN and went home. The third representative of the bank (he had to kill a representative of Alfa-bank for the third evening) came to me, but misled me and said that it was necessary to immediately pay 10 rubles (transfer it to me to pay for my phone). This service was imposed by the bank in the interests of the bank itself, since the grace period begins ONLY from the moment of making the first purchase (that is, the 10 rubles that the bank representative imposed on me to pay for the first transaction - payment for my phone services and opened only one month for preferential interest-free lending). Then it's even more interesting. After I spent 14,000 rubles on purchases in the first four days of using a credit card, the bank unexpectedly announced in an SMS that the installment plan for 1 year was suspended, and the credit limit was reduced to zero rubles. Allegedly, the bank unexpectedly revealed , according to information received from the credit history bureau, my debts of some kind . But I don't have any debts at all to third-party organizations. The bank was unable to provide any OFFICIAL data or documents. THUS THE BANK:
1. Deliberately misled me and imposed on me the early opening of a grace period immediately after I received a bank card by forcing me to transfer 10 rubles to my phone and opening a grace period for purchases with installments for 365 days.
2. Without explaining the reason, in his own interests, he deprived me of the opportunity to receive an interest-free period for all purchases in the first month. That is, while there will be correspondence and clarification of all the circumstances, and this is at least a month (given by alfa-bank for installments) expires. This bank did not provide any documents confirming the dishonesty of the bank (bank employees came three times and through their own fault could not hand over the cards to me) and repeated facts (three times) of checking my credit history. Scans of the answers are attached . Thus, the bank avoids providing an interest-free installment plan for 1 year with which they lure customers for themselves. Be careful not to get caught by these scammers from Alfa-bank.
Don't fall for their tricks. You'd better go to another bank.
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2
October 26, 2024
There are always queues to get to the cashier for an operation that takes 2-3 minutes, you have to wait about half an hour. And this is considering that none of the cashiers were at lunch
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1
August 8, 2024
There are so many ads everywhere, it's scary to imagine how much it all costs
You come to the bank, and there are queues of 20 people, because 1-2 employees are at work
Maybe it's better to hire more people?
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2
February 14, 2024
> You have been a customer of the bank for 2 years
> They take you into the army for a year
>After the army, you find a stable place of work, for obvious reasons, the experience did not accumulate even two months
> Refusal to apply for an installment plan and an offer to try again in a year
Thank you, but until today I thought that alfa was the best bank in the Republic of Belarus, but it turned out that it was just an office... Insert the word yourself.
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3
1
December 13, 2024
Good service, it's a pity there are not enough parking spaces
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June 14, 2024
I'm sorry, but they don't do that, They drove away an old woman with sore legs, and even refused to issue a debit card.We have three km on foot from one end of the village to the other.Although they were supposed to deliver it home.
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3
November 18, 2024
Super, I really enjoyed this collaboration, thank you very much
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December 21, 2023
On 12/20/2023, at about 9 o'clock in the evening, I went to the bank to use their ATM, which should work around the clock. I urgently needed to withdraw money, but the ATM was not working, there was a sign on it saying "not working". As a result, thanks to this, I did not have to search for another Alfa ATM in the city for about an hour, and urgently use an ATM of another bank with a huge commission (to withdraw a small amount)
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7
2
November 22, 2024
Do not contact us, you will be blacklisted even with early repayment. The credit history after this bank is completely zero and crazy interest rates
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July 30, 2024
In the department for legal entities, specialists and cashiers contradict each other. I waited in line for 50 minutes to find out at the cashier that the payment should be made through the cashier for individuals.
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2
March 5, 2023
Everything is always on the level!
The specialists are friendly, they will always help!
There is a 24-hour ATM where you can top up your card and withdraw cash, and this is undoubtedly a huge plus!
In general, for 5 years with Alpha, no questions have arisen.
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1
7
August 18, 2023
I would like to leave a review of gratitude to the work of employee Anastasia Yakimovich. A very pleasant person who understands what he is doing. She helped me, prompted me, and told me everything. We did everything we needed, as a nice bonus - a good mood!
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5
August 10, 2024
Thanks a lot to the specialist Daria Korozhan, it was very nice to talk)
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3
May 25
The worst bank. By the way, you won't get to the ATM on weekends.
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May 12, 2023
I am a regular customer here, as I prefer to solve issues physically.Specialists are professionals in their field, always answer questions clearly, individually approach the solution. The last time I opened a deposit, we did everything quickly, the rate is very pleasant.
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6
December 28, 2023
Good afternoon. I applied to the bank twice to arrange an installment payment. The refusal came twice. Having a stable salary and work experience in one place for more than 24 years, working in a government structure and having the bank refuse to receive an installment card.
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7
June 26, 2024
The worst department is always queuing
Only one person works at the entrance, the rest are sitting at their workplaces and it is not clear what they are doing
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3