I have been your client for more than 20 years (mobile communication and home internet).
On March 14th, I bought a samsung a35 mobile phone and charger at a1 office. On the first charge, it became clear that something was wrong with the charging. After 10 minutes, it heats up, you can not pick it up. I took the charger to where I bought it, and when we put it in for repair, my office representatives and I put another gadget on this charge and again for 10 minutes and charged with boiling water (this fact was described in the repair certificate). After a while, charging returned, where it was indicated that serviceability had not been established. I immediately asked the staff at the office to put my phone on this charge, and voila, 10 minutes and it's hot, to which the office representative responds (we don't decide anything, it's a call to the service center). I immediately call the c/c and describe the situation, to which the operator replies with a mockery that I am not an engineer to decide whether charging is working properly or not and if I don't like something, go to an independent expert examination. To put it mildly, I was fucked up by this attitude.
Dear representatives, I am 36 years old and I have had a lot of exercises. Yes, I understand that a little heating is the norm, but not in this case. I am very disappointed that the quality of your services has decreased so much.
I've never met a worse service quality company in my life!!! I connected the TV wok and regretted it a hundred times. Constant and regular failures in broadcasting. The sound disappears, the picture disappears and in general the broadcasting of channels also disappears due to malfunctions. The most terrible caller. I do not recommend anyone to cooperate with them. Technical support is not component-based, specialists cannot do anything, understand and solve the problem. They sell a beautiful cover and that's all. Nothing has been brought to mind. That's all it is!