Excellent PVZ. The staff is always friendly and the service is within acceptable limits. Given the size of the item itself, it's safe to say that the pace of work is quite fast. The staff are respectful and don't keep you waiting too long. The order was given as soon as I received the receipt, I didn't wait at all. Thanks

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Машка

Level 3 Local Expert

Good afternoon! For so many years of shopping in the 21st century, there have been different situations, but this one has surpassed just all of them. On March 8, I ordered a coffee machine from this store. It took a week to unpack the product. The coffee machine turned out to be not working - it did not grind grains. I contacted the store, and the product was taken to the service center. From there, they informed me that this was not a warranty case and offered me to return the defective product back or make a paid repair. PAID REPAIR OF A NEW PRODUCT. The store delivered the wrong product, did not make a replacement or refund. And, even, he did not recognize this situation as a warranty case. Considering that the car was a week old, 6 days of which the goods were in the box. I argued for a long time, but I came to the conclusion that the market is full of other shops. A BIG DISADVANTAGE FOR THE STORE. I was their regular customer. There were different situations: with the completeness of the goods, with their delivery, with the delay in delivery, with the quality... but to deliver a completely non-working product and say it's my fault was too much! I STRONGLY DO NOT RECOMMEND THIS STORE!

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Денис Стасевич

Level 2 Local Expert

It's very bad, the only advantage is that they are everywhere, they spend a lot of money on advertising and it's really convenient and fast to find this or that product, but that's the end of it, for today it's better to spend a little more time and order elsewhere, the first damn lump is ordering children's bicycles in advance of OTHER children, but the valiant 21st century accepted the order, set a shipping date, but on the day of shipment they called and said that there would be no such goods and this was the day before the holiday! It is not known why it was impossible to report this initially, while the price turned out to be too high. Also, the incident came out with the rack, the rack arrived, there was no time to approach it, when I started assembling it, it turned out that the parts were mixed up and some of them were duplicated, but some parts were missing! I left a request for a refund, it was magically lost in their system, then again, wasting time calling the complaints department doesn't solve the problem, but only makes the situation worse! As a result, they called back on the 15th day and happily informed you that we would not bring you the correct part) Well, of course, there's no way to make a refund, either, and the one that was originally issued on their website was never found - you wouldn't expect such a service and relationship from a major market player, but in fact they just ate too much!

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21vek.by

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