Izzzi u Gostinogo dvora
February 2025 •
2
A novice and dishonest hotel that I would definitely not recommend. First of all, when I arrived at the hotel to check in, they tried to give me a different room other than the one I had booked. When I refused, they told me to contact Ostrovok. Although I insistently told them that I had a long flight and that they should give me the room I had booked, they directed me to the site I had booked. I told them that I would not accept this and that they should show me my reservation on their screen. They tried to deceive me by showing me someone else's reservation. I immediately realized this and after I told them they were liars, they gave in and gave me the right room. But the problems did not end. One midnight at 3 a.m. the fire alarm went off and we were woken up in a hurry. We called the lobby and asked for information but the phone was hung up on us. After waiting for a while, we went to the lobby and got information and they said it was a system error and apologized. Apart from these, I was not satisfied with the hotel at all. We were given 2 single beds instead of a double bed and the beds were constantly separated from each other and there was a gap between the beds. Our sleep was not pleasant at all. Room cleaning was done in a sloppy way. When we first checked in, I saw that the toilet and shower were dirty and cleaned them myself. So in summary, I definitely do not recommend this hotel. I had a very bad experience.