On a day that's meant for love and memorable experiences, my wife and I were met with nothing but disappointment at Extra Virgin. Despite our foresight in making a reservation 3 weeks in advance, our efforts to ensure a seamless Valentine's celebration were in vain. Upon our arrival, we were greeted with the unsettling news that our reservation had vanished into thin air – lost, with no trace or explanation.
What was supposed to be a romantic evening turned into a scramble, leaving us to question the restaurant's management and organizational skills. Not only did this oversight mar our Valentine's Day plans, but it also showed a lack of respect for their patrons' time and special occasions.
In a competitive industry where customer experience is paramount, such blunders are not just oversight; they are a testament to a business's disregard for its clientele. A simple apology might not suffice to erase the disappointment of a ruined Valentine's Day. I hope Extra Virgin takes this feedback seriously and implements measures to ensure no other couple experiences what we did.
