I'm still in shock from what happened... I ordered a large package of 13 kg dog food for the promotion (I've been buying this kind of food for seven years now), I was a little confused by the price, so I specifically asked in the order to pay attention to the integrity of the package!!! It was delivered on time, the courier is polite, BUT when you click on the package, the air began to whistle over the entire area of the package. At my request, the courier called a man named Natalia Yurchko to find out if it was possible to replace it with a normal one..
And then I learned a lot of new things for myself, the lady, not in a very polite way, convinced me that these were technological holes for air discharge from the package. Even if this is the case, they are located either in the upper or lower edge of the multilayer polyethylene bag, and the air whistled throughout the package. As a result, the bag of food was not replaced for me, referring to the fact that they are all like that. There was an unpleasant aftertaste and the question of the quality of the product that they are trying to sell us under the guise of promotional.
It's also a shame that I'm a regular customer of this store, and the desire to visit it has disappeared.
A wonderful store with wonderful staff.How many times have I gone to other stores, but I only chose this one.Girl consultants are professionals in their field.They will always advise you, as well as answer all your questions.Thank you very much.
Stale goods are often found. There is no consultant in the room. Completely ill-mannered people work in the department where fresh meat and poultry are served
There is a very large range of products, many of which do not have price tags. The girls are very young, they are busy with something all the time, as a result, there is a lot of fuss, and there is no one to get advice from. If you leave only the youth, then you will not get rid of the chaos. There is something to work on.
Irresponsible attitude towards the product being sold, the buyer and the pet. They didn't even talk about the quality of the food that the dog was poisoned with. I do not recommend it
It is difficult to wait for service, there are few employees, so one person places the goods and serves customers at the checkout. Therefore, there is always an expectation. They also do not understand much about products, they are constantly confused and slow down.
Promotions are often held. And now we have ordered goods for our pets via the Internet, on the same day we received an alert that the order was completed. The staff is very polite. They explained very clearly how to use the drugs correctly. I will recommend it!
See original
1
2
Show business's response
Светлана П
Level 3 Local Expert
November 19, 2023
I was very disappointed, the seller refused to sell Sanabel food (she did not want to open a new pack), although large packs come, so that it would not be very pleasant to sell by weight
See original · Русский
Show business's response
delovaJAkolbasa
Level 4 Local Expert
April 12, 2024
they sell a product with a suitable expiration date, and they don't talk about it anywhere. I do not recommend it