A decent store. We took the cat a tray, filler and food. There is a large selection of everything, the prices are normal. The staff is polite and attentive. They served us quickly and explained how to apply for a discount.
I buy everything I need for everyone's pet cat in the store, from trays, filler to treats, toys, and food.The store staff is always friendly. A small, but still discount is provided.
The range of feeds and sweets is wide, and there are many related products. The sellers are pleasant to talk to. I am very pleased to have such a store near my house.
Good afternoon. Please tell me, is it normal that your employees come up with their own lunch time and close the doors? I wanted to go to the store on the evening of 08.01, at 19:20, and the employee has lunch until 20 o'clock!
If you add lunches to employees and they close the doors of the store, this must be indicated in the schedule of the facility's operating hours!
The sellers are competent in the direction of the store's activities, friendly, always prompt and even provide advice in veterinary medicine. I'm happy!
I used to like the store up to a certain point. On February 22 , I bought a dog leash .The leash broke at the base in less than 10 days. On March 8, I came to the store with a request to exchange the leash or return the money. There was no necessary leash for the exchange, and I wrote an application for a refund.I waited for a response for more than a month, then my patience ran out and I wrote a complaint.It took about a month again and there was no response to my complaint again, although the seller informed me that the statement had been read.Therefore, I will have to resolve the issue through the Consumer Protection Service.
Sometimes they just give up their nerves. The employees are slow, as if they are doing everything barely on purpose. If there had been another store nearby, I would never have returned to this one. You need to spend half an hour to buy a bag of food when there is 1 customer in the store.
We bought dog food by weight. At the very beginning, they said that for 55 rubles. As a result, they weighed 67, and did not want to remove what they outweighed, because you see the queue. Terrible attitude towards customers.
Thanks to the Pet Store. A wide range of feeds and all kinds of accessories for comfort for various animals. There is a discount for regular users. Assistance is always provided in the selection of goods.
A disgusting service and a disgusting web application.
The search result page displays products that cannot be ordered, you will find out about it on the checkout.
I checked with the operator for the presence of filler in Grodno within 5 minutes, the operator said that it was available, as a result, I placed an order, but before the day of delivery they called me and said that it was not there. They can also change the order without warning you, for example, they ordered a filler of 15l, they brought 10l. I highly recommend not using this service!
There have been no basic packages in the store for the last three months....Although they are available for delivery. That is, taking for example 10 bags of food, you have to carry them, drop them in your hands. I would like to ask you to solve this problem, since the store is very convenient in location, but I am going to other stores of this chain at other addresses, since the problem is not being solved
Positive:
1. I found what I was looking for.
Minuses:
1. The availability of fish products in the stores of this chain is deplorable, very.
2. This network has a website where the list of products is larger. But the pick-up points are not all the stores of this chain, but only a few (for example, on Kozyrevskaya the store is not a pick-up point, which is incredibly inconvenient and incomprehensible for me).
3. It is difficult to find this store on maps. The address is Hegumen tract 16B, but this is a completely different building.
4. You can simply be dropped on the phone. Seriously, I'm calling to clarify the address, they tell me to wait, and after a minute they just reset it. Very sullen ladies answer the phone.
5. 2 sellers in the store with their masks down, they say, and so it will go. Provide sellers with a sufficient number of masks.
6. Delivery from 30 rubles. Or it would be possible to simply increase the coefficient for smaller amounts.
In general, it will work out of hopelessness, but this is not a very good network. The whole quest turned out to feed the fish.
I made an order for pickup from the store. I received a confirmation SMS that the order can be picked up. The store said your product has not been available for a long time, we do not know how it happened. They didn't even apologize.
-1 client.