Zhasybai sheltered us in difficult times, it was the only hotel with free rooms in the whole of Astana. Thank him for that. And thanks to the Kazakh guard, he told us a lot of interesting things then and gave us the opportunity to stay at this hotel
The only advantages are the availability of towels and toothbrushes. Everything else is a fat minus:there are no chairs or bedside tables in the room (there is nowhere to put small things even). There is not even a towel hook in the toilet, the hot water runs out in an hour. Dirty, dilapidated room, not a well-maintained hotel
For its price, the hotel is good, the food is good, but I do not advise, in winter it is cold in the rooms, especially in the extreme ones, the TVs work poorly, but in general there are more pluses than minuses
The hotel is weak. The rooms are old. They haven't been cleaned once in a week. We came in 1 time, but it was inconvenient for me, I asked to clean it the next day, but no one came.
The door lock was locked every other time. There was no towel hook. Wi-Fi, we can assume, did not work at all. During the whole week, access was only 3 times. The rest of the time, there was not even enough signal to upload an image.
The only good thing about this hotel is the kitchen. Very friendly restaurant staff, delicious food. But I do not recommend staying in it. Just come in for lunch.
I didn't live here. But I tried. I didn't get through for 2 days, not once, when I arrived, a terrible smell of some socks hit my nose, a lot of people on the porch, young and screaming guys. No one came to the admin desk in 10 minutes. I thought it was a sign and went to another place.
In principle, it's not bad.I want to say that if you are not satisfied with the area, you should not come here.The staff is excellent, I added two stars for them, the minus of the hotel itself is only in small things
A suite is not a suite at all. Furniture is broken, bed linen with holes, the shower is leaking. The breakfast is continental, with no choice at all. So the waiter constantly hurried us to leave. The price is unreasonably expensive.
The service is excellent.Special thanks to the Receptionists Zhanat Zhanare and other girls.Very cultured , polite and responsive girls .The hotel is quiet, calm and comfortable, no one makes noise, does not rowdy. We stayed at this hotel with our daughter several times, slept well, no one interfered, did not make noise. I recommend it to everyone.
Not a hotel, but a real bedbug. We woke up in the morning all bitten!!! It's just tin. The room is smoky, it stinks everywhere. Everything is torn, blankets, curtains, towels. It is not known whether laundry is washed there at all. The bathroom is dirty, dried oil is smeared on the toilet.
I stopped by once, I was on a business trip, I was very upset, the bed was stained, the bed was not comfortable at all, the pillows were not clear whether they were there or not
A good hotel, cozy and comfortable rooms, friendly staff. The disadvantage is that you rent a 2-bed room for a day, and breakfast is included only for 1 person.
It's cozy and clean. The most important thing is Silence. IT'S really COOL.
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Anonymous review
June 19, 2017
We booked rooms for a group of 50 people for June 24-25, agreed that we would pay upon arrival, we were told that it was possible. We decided to clarify whether breakfast is included, to which they replied that breakfast is included, only our reservation was canceled, since another group paid for it! Amazing attitude!