We rode Madame's yacht on July 13 in a large company. The captain was Mikhail. We were lucky with the weather, it got better, so to speak, but not so much with the captain. A person who is engaged in recruitment would do well to pay attention to the communication skills of your employees. Since this is the first point in the service sector. Rudeness is not welcome at all and spoils the impression of the trip. And as far as we know , we should not wash the dishes and clean up , since the yacht docks 10 minutes before the end , so that the captain can prepare the yacht for the next ride . And we were rudely asked to clean up the trash and wash the glasses . Since we had a large company of dancers, the manager was warned in advance that we needed music for the entire two hours of skating, but the speaker ran out in less than an hour. And in a rough form, we were told that since it was raining a little, if the column breaks, but you will be obliged to buy a new one and gave it to us in the rain. The captain did not help us solve the problem with music. He said he didn't know who was going to ride here because he hadn't been warned. And we had to solve the issue of music on our own.

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Ирина Нестерова

Level 3 Local Expert

07.09 went for a ride with a guy on Madame's yacht. We were very impressed. Such a pleasant change of picture and a departure from everyday life. The yacht itself is clean and tidy, it pleased me. Our captain was a silent and smiling Mikhail)

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Анна М.

Level 3 Local Expert

Skipper Mikhail on Madame's yacht spoiled the whole impression of the walk. The whole company had the feeling that we had come to visit him without asking. The receptionist was warned at the time of booking that we would have a company of dancers, and it is very important for us to have music throughout the walk. The result is that in less than an hour the column was discharged (the duration of the walk is 2 hours). When asked what could be done, Mikhail began to resent that he was rolling people in the morning, and it was not his problem that the column was not charged. We docked 10 minutes earlier, Mikhail rudely forced everyone to clean the yacht. Later we found out that they dock 10 minutes before the end of the walk in order for the employee to clean the yacht on his own. And in general, throughout the entire walk, the skipper showed maximum disregard for the guests. Service is the weakest point 👎🏼

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