“I had a really bad experience at this shop, especially in the ladies’ section. The staff was completely unhelpful, and when I asked for assistance, they seemed uninterested in helping me. To make things worse, the manager, Sofia, was not truthful about resolving the issue. It felt like she was more concerned with defending her staff than actually helping a customer. Overall, very disappointed with the service.”
Zara in Tashkent is located in a modern and beautiful shopping mall!Just like anywhere else in the world, it meets the standards of the network! The staff is friendly, which is always very important and accommodating! I don't write about clothes, you know everything.
This is of course a very low level of service, compared to Zara stores in other countries. The margin is 30% compared to Europe. You can buy something here if you find something in the hall, otherwise there are no options. Finding a consultant in this store is a whole quest, if you find and ask something, they either pretend not to understand, or say look in the hall. I'm not talking about the checkout line. And online delivery is generally a separate story, be patient, because you need to wait at least a month for your order.
To the delight of the residents of the capital, the clothing store opened in the city center was a long-awaited event. We are pleased with the diverse assortment and adequate prices for the global brand. Unfortunately, the service in the store suffers a lot. I went to buy shoes, a shirt, trousers. Not a single consultant was in sight. When asked by the cashier for help finding a consultant, they answer to look for them in the fitting room. In the fitting room, I still found a girl who said that the requested size 45 was not there, but I found it myself on the shelf after looking around a little. Of course, I would really like the level of service to be at least close to the countries in which this brand has been present for a long time. I think this is primarily the work of the administration.
Disgusting service! They seem to have serious logistical problems. Not getting a January order at the end of March is too much! The order has not been received! Online cancellation is not possible!Contacting an online chat with support is a mess! However, the staff at the checkout, as in all of Uzbekistan, are completely incompetent in matters of service and maintenance! I highly recommend not ordering anything through Uzbekistan! If you don't ask anyone in the store, no one knows anything! Set up the service! It sucks, not the store
We haven't been able to deliver any orders from the online store yet. For the first time, they kept the same status for a month and answered only "sorry, we don't know what the reason for the delay is." It was never delivered. Now the order has been handed over to the courier, but the courier has been lost and there has been no news about delivery for two days.
In the store itself, there is always a queue at the checkout, which moves very slowly, since two of the three cashiers work at best, one of which always has a super slow cashier.
A high-quality brand that has proven itself well. We never leave Zara without shopping. The prices are reasonable and correspond to the quality. We buy, among other things, outerwear.
It is good that this pleasant store has appeared in Tashkent. I was a little surprised by the division into female and male parts, well, yes, these are nuances. The choice of clothes is large, the prices are reasonable, the quality is good. Small queues at the ticket offices indicate good demand. Great place!
I will never order delivery from this store again. For 2 weeks, the order was in processing mode and was not even sent. Support is brushed off with general phrases without helping in any way. For two products at once, and for my friends, the order simply cannot be processed.
A good selection of clothes, beautiful things. The disadvantage is that the locker room is small, even on a weekday there are queues.
I especially liked their application, where you can view the entire range available.
not maintenance, but figure it out. Why make a person run twice if they can't make a refund the first time, can't they tell you right away? the product was sold with a defect, no refund, no exchange. money and goods are in the trash.
The store is full of people, but there are very few employees, we stood in line at the checkout for more than 40 minutes.
When asked to look for another size, employees go through the things on the racks with their hands, their system only allows you to find out whether it should be somewhere in the store or not, nothing more.
The things that I asked to be put aside at the checkout for 10 minutes while I walk around their store were taken back and I had to look for them again.
In addition, a waterfall from the ceiling and electrical wiring are incredibly safe in the room, see the video.
With such monstrous margins on things, the store is just incredibly bad.
Employees expel customers 15 minutes before the end of the store, and ask them not to touch the goods. The apotheosis of laziness and incompetence. I recommend that you take a more careful approach to personnel selection.
I bought a full bow: top, bottom, shoes for 600k on liquidation)) all sizes are suitable for me))
Shop for discounts gentlemen))
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2
Игорь И.
Level 14 Local Expert
February 24
The range is meager compared to the Prices in Kazakhstan and Turkey. We can say that there was practically nothing required for my girls. And this is despite the fact that prices are higher than in Kazakhstan. Work on the content, there is still room to grow.
T-shirts for 500k soums burned down in 2 weeks (the color is losing).
The linen trousers also faded after a couple of socks.
Cheap materials are used for the Uzbek market. In Russia, the quality was normal. Sorry.
Well, they obviously didn't prepare here. They threw off the old collection without taking into account the local climate) The apples are thick as chapan) In general, I am disappointed, knowing what kind of boutiques they have in the shopping center.
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2
Владимир Т.
Level 15 Local Expert
July 17, 2024
Very bad, I do not recommend ordering online.
The stated support for Humo and UZcard cards is not true, Mastercard and Visa are working. The delivery is beyond praise, 13 days for delivery and the status has not changed these days. That's great, it's so bad that it's even good.
14 days of delivery - from all over the world, as if the order is being collected.