Very disappointing experience at Zafferano Restaurant.
We visited at noon, a time when most people are usually hungry, but surprisingly, the restaurant was completely empty — now I understand why.
I checked the menu and saw pizzas priced at 75,000 UZS. I specifically asked the staff about the size, and he said it was 45 cm. In reality, the pizza was much smaller, around 35–40 cm.
We also ordered green tea without checking the price, assuming it would cost no more than 15,000 UZS. However, when the bill arrived, we were shocked to see they charged 30,000 UZS for a single pot of green tea — something I’ve never seen priced even at half that amount.
When I tried to speak with a manager, the staff member attending us said the manager wasn’t available and that he was on a “higher” position than a manager. He was rude, unprofessional, and clearly lacked basic hospitality and customer service skills. He made no effort to resolve our concerns.
In the end, we had no choice but to pay and leave, feeling completely disappointed and disrespected.
I do not recommend Zafferano Restaurant to anyone looking for good service, honesty, or a pleasant dining experience.
I liked the design of the restaurant. I would also like to mention the staff, all friendly and very nice. From food and drinks: everything that was ordered was insanely delicious. I've added this restaurant to my list of favorite places in Tashkent) here I ate the best kebabs, kutabs, steaks in my life, everyone should definitely try it) I'm ready to put a separate star for the playlist!