They're charging money for packaging! At first, I didn't understand why she was saying that the packaging didn't fit and needed to be packed, but the third time, when the delivery amount became 7 rubles, I realized that they were taking money off for packing something there, even if the goods were packed normally!!!
It rarely works. It is closed almost all the time. When the queue is open, there is a queue along the entire street. I am very sorry for the people who work there. Or rather, who are being sent there. Their nerves are made of iron. Maybe it makes sense to close this point altogether, since there is no one to work?! And so it turns out that employers use their employees as "cannon fodder"