Not all of the operators work professionally, and the service time can be very long. Although there are people to whom I say A BIG THANK YOU FOR THE QUALITY WORK.
See original · Русский
3
Show business's response
Ы
Level 4 Local Expert
May 27
I'll start with the maintenance.
It's excellent if you're not lazy and know how to use the Internet. I like the electronic format of filling out forms, unlike Belpost, where everything needs to be filled out manually. All the necessary information can be found on the website or in the call center. There is also a convenient cash on delivery booking service for over 1,000 rubles.
Of course, there are downsides, but they are all related to the people who are queuing in front of me. I've been using this department since it opened, and I think I've seen it all.
Most often, problems arise with people who come for parcels or money without identity documents, although the notifications indicate that they must be with them. Because of this, conflict situations sometimes arise, which delays the queue.
Another category of people is those who cannot independently form an application or log into their personal account on the website. This is due to their unwillingness to learn and use modern technology, which again delays the queue.
There are also those who bring absolutely unpacked parcels. While the branch staff is packing them, time passes in which you can serve other people. These are the main problems that I see.
In addition, there are people who are not familiar with the company's services and the list of prohibited items. I once saw a man trying to send a mouse in a box. It's good that they noticed this and refused to send it. The question arises: why do people older than me, without problems with their heads, not understand the obvious things? After all, there is a website where everything is specified.