A very nice girl who worked on March 2, 2025 (at about 13:30) - appreciate her, because this is the first understanding and calm employee you have..
In the past, when I picked up parcels that the girls were not sitting there, they rolled their eyes, they did not want to give the parcel back because the last name was in Belarusian (although the last name in the passport is indicated in two languages in Belarusian, English, and Russian), she was too lazy to overdo it. the page..
Therefore, appreciate this girl who worked on this date, she is your Sweetheart!
A small compartment in a spacious room. The staff works strictly according to the rules, pleasantly polite.
I will single out Alexander's Specialist separately, pleasantly, politely, with explanations, inhuman restraint and benevolence. Thanks!
29.11.24
I used this service for the first time and I don't want to anymore. IT'S JUST TERRIBLE.
After telling the employee that I want to send the parcel, I received a dissatisfied "I need to make an application on the website.
" Because I sent it for the first time, I did not know about it.
By asking the employee if she could arrange my parcel.
She rolled her eyes and said that well, I can, but of course it's better on the site.
The management of Europost, please pay attention to the work of your employees!
It is impossible to think of a worse department. Always, always a queue. The staff-the girls are all rude. They are rude, they communicate disrespectfully. Everyone has their own standards for packaging, each has its own rules. After filling out the site, you don't even have to ask, they will send you a glance. The HR department is just minus 10 points for the selection of such employees.
By the fact that different girls are sitting every time, it is clear that the turnover is crazy.
It seems to me that the employees of this department need to be paid more wages, otherwise I do not understand why services are provided with such a dissatisfied person.
A small room, plus the shopping center is very stuffy because of this. And there are often a lot of people in line. But these are all disadvantages.
The staff is friendly and works quickly.
Disgusting! There are not enough words for indignation!!! You have to stand and listen for half an hour while the employees decide among themselves who will sweep today. Is this normal? Relations between employees are terrible, why should we listen to this and wait for them to sort it out among themselves? They answer any questions with such disgust, as if I got into their personal life, and not asked after the departure! When it came to packaging, this circus should have been seen! It is indicative to look for a long time for a box that lies under your nose. The feeling that they are being trained to annoy and adequate people are not being hired for this job. There is no desire to return here!!!!
The department used to be quite good, but now it has slipped a lot
I stood in line to be told about my poor package of the parcel (although I always sent it without problems before)
, the parcel was packed as always in 2 thick bags, which were rewound with tape
It seems that they have an additional payment for the purchase of additional packaging.
Vera Semenchuk was especially impressed
The argument was that to lose the bonus
There were never any problems with Euromail before visiting Tivali! An offended girl, aged 18-25, served 02.08 — rude, raises her voice and sits with a dissatisfied face (it's a pity that it can't be called anything else here). I stood in a kilometer-long queue to get such an attitude, it's outrageous! The situation is like this: there were a lot of people at the point, there was almost no place at the counter to check the goods, and I went to look at the table. Otherwise, for what purpose was it put there? This creature began to scream hysterically for me to go back and look at the goods behind the counter (by that time people had dispersed a little and there was really more space). But the question is, how should I care if they can't organize enough space at the point? Or maybe check the goods on the floor just so that the employee sees?
Recently, they began to profit from the packaging! I've been sending it for two years, I've never had any problems! Now they find fault with absolutely any little thing, just to buy their packaging! Horror
The staff is very nice and polite. The first time I sent a parcel, they helped me, they told me... Everything turned out to be done quickly. Thank you very much...
The work schedule is specified until 21, but the department itself works until 20! It's closed at 20.32. As a result, a lot of time spent on the road and an unsent parcel. In general, there are problems with Euromail every other time. You are not the first year on the market. Is it really impossible to bring the system to a standstill?
They are unfriendly, and the order cannot be paid with different cards.
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Дмитрий Александрович
Level 10 Local Expert
April 19
The seller did not want to search for the product. I went to the shelf and didn't notice the order. She said he wasn't there. I had to search visually myself.
A wish for employees......with people 2 times their age (I am 70 years old) be more polite and attentive....more smiles and patience...there is a lot to grow for the better
Everything came on time. An excellent employee gave out the goods, everything was polite and fast!)
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Андрей Т.
Level 8 Local Expert
December 2, 2023
Everything is fine. The first time I sent it, I was prompted, told, there was no queue, I was pleasantly surprised! I read the reviews, I wasn't really in the mood (maybe I got another shift), and then everything turned out fine. Thanks!
I often receive parcels from different branches, but I can't stand this particular European post, every time the staff is unhappy, who forced you to go there to work???learn from Valbiris how to serve customers.
I periodically use the services of Euromail.I have never met such boorish treatment anywhere! I sent 2 parcels yesterday .Outraged by the treatment of a young employee!
Moreover, the parcel went from Minsk to Zhodino for 4 days!!! So also, a husband with a wife's passport cannot take away a cash on delivery that came to his spouse in excess of one base! I ask what time it is possible to pick up today, they said until 21. The wife herself arrives in half an hour, stood in line ... and they announce to her that the day has not passed yet, it's too early to take the money! This is some kind of horror, mockery of people! To immediately give real information is not for our "service"... The service is terrible, we will look for other delivery services. A disgrace and some disadvantages———
Convenient location.
The girls try very hard to serve quickly.
It can be seen that a lot of ozone arrives for delivery (the entire corridor is often filled with bags and carts), which made a lot of people.
Basically 2 people work, they would have taken another employee for parcels, there would not have been such a queue. And the customers are happy.
But overall a good department.
The service is disgusting. There are technical breaks for an hour, huge queues, but we go and drink tea instead of serving customers. God forbid to order again at the Prytytsky branch
Queues. Slow work of employees. Rudeness. Belpost works faster even then. I'll add from the last campaign; TIN. An hour to just pick up the parcel from the Ozone. AN HOUR! Why do I fill out my passport details every time? Why do you need to know when and by whom my passport was issued? Call Belpost and ask how you can do without it. They're getting by. Ozone has entered a QR code in the application. For whom did Ozone introduce this? How long are you going to work in such a disgusting way?
Despite the low rating of the eternally dissatisfied and whining, the branch on Prytytsky str., 29 performs its function, always good service. Yes, there is a queue at rush hour, but it is not critical.
I will never order via Euromail again. Boorish behavior of the staff. The queue is more than 50 people. We searched for the parcel for 10 minutes. The packaging of the product is crumpled.
The Euromail service itself is fine, but this branch is terrible. There are only 2 workplaces, constant huge queues, irritated operators who do not care about customers, computers that hang or do not show information. It is difficult to find the department itself in the building, except for a huge ornate queue. It's better to order at another pick-up point.
The department on Gashkevich 3, not only did I not send the parcel, because the sender wrote the wrong patronymic, but also, he behaves rudely, Belpost is much better, I will never use this service again!
Terrible service, communication with customers at the lowest level! They are rude and insubordinate.
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Anonymous review
August 31, 2021
Spending 35 minutes in the 21st century queuing for a package... it's just tinny. Next time I will think very hard about whether it is worth contacting this organization or whether it is easier to use the services (I can't believe I'm saying this myself) of Belpost. The previous experience of visiting Belpost was less time-consuming.
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Рука Лицо
Level 8 Local Expert
September 14, 2023
Everything is OK, thanks for your work, the only wish is to buy a PPL for the goods of export / acceptance staplers to nail the cash register and the receipt
The parcel was lost, moreover, when it arrived, they reported that they could not deliver it, and offered to pick it up from the pick-up points, agreed, and after the phrase: what will I additionally be informed when the parcel is delivered to the pick-up point, safely lost ........, for 3 weeks now, they have been looking for ......, probably. This is the first time I use it, hopefully for the last time.
Congratulations! the winner in the nomination "the worst post office"!🥳 if there are any problems, you will have to figure it out yourself) and if God forbid you order from ozone, make sure that you have a passport with you, which will not help you even if technical support for ozone says that the customer's name can not be changed, and it does not matter who takes the order) they do not they scan, the track number does not mean anything, the mail with the first and last name as in the passport is not indicated, the phone number is also indicated) and the orders that you show on the screen and the rest of the information probably suggest to the workers that you definitely came to steal this face mask!!! yeah! The last name in the passport is Korablev! and in the application you are signed as a Ship! Hey, brother, get out of here, your orders will go back! ozone definitely made a mistake by changing the pick-up points!))
The service is at zero, the employees are rude and do not try to understand the problem in any way. The package is lost. They say to get through to some warehouses where "they never pick up the phone." There is zero reaction to the complaint on the website. I do not recommend this item, and the management of Europost is asking for a more competent attitude to the selection of employees, explaining what is included in their duties and a little courtesy from them towards the client. Good luck with your development!!!
It is very difficult to find the first time. Unfortunately, only the branch address is listed on the Europost website. But at this address there is a large shopping center with 4 floors. The branch itself turned out to be on the ground floor, where the Euroopt store is. And I had to search for an hour!!!! I hope this flaw on the site will be corrected for all branches.
It's a pretty convenient service, but the point itself is terrible. Huge queues, constant plugging, when 15-20 minutes are spent on one client (and usually both the client and the employee just stand and look at each other and nothing happens), it's time to put an electronic queue.
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Anonymous review
December 6, 2020
I agree with all the negative reviews. I confirm all the problems described in other reviews.
Disgusting mail.
The parcel was lost, the support phone is unavailable or the wait is long.
I do not recommend sending and receiving parcels by this mail, well, only if there is no choice. Consider the Cdex option better