The room is small, sometimes there are queues. They serve promptly, the staff is friendly. The location of the point is convenient, next to the control station, where there is a lot of transport.
The staff are polite, adequate people.
But if you are going to interact with this department, then you will be prepared that 20% of your trips here will be one of the most incompetent ways to spend time.
1) For example, I arrived on a trolleybus with a 20 kg parcel, but it turns out that today the department closes two hours earlier or does not work at all.
2) you arrive 15 minutes before closing time - no one is there.
3) you come, you sit in line for 15 minutes, the lights turn off, you go home.
Of course, I understand that this has its reasons, perhaps they are more important, but you, gentlemen, managers of this department were not in the right to waste a few hours of my precious time in a mediocre way (it is only my right to waste it in a mediocre way)
Moreover, after such cases, I returned home in a bad mood, which I also consider moral damage. If I was in a bad mood, I could ruin my relationship with my relatives, spoil their mood too.
It is unclear what the word EURO means in the name, the same huge queues, the same slow service. A small room, for two people, you have to wait your turn outside. So also lunch for an hour