I'm not a fan of writing bad reviews, people work understandably, but I have a request and just a cry of the soul to the developers, make you communicate directly with the driver, your answering machine system works disgustingly, the third time I couldn't get in touch with the driver, the taxi was waiting, it's not clear where out of 10 taxis at the station did not find its own and after the third attempt to contact , she spat and canceled .
Another case was waiting for the car, I contacted the driver, he told me that he was driving and he drove along the way following my route, like he was fulfilling an order... and so he left.. plus, I'll say that the money was returned through support in both cases, but so far I haven't been able to call a Yandex taxi without nerves.
Dear driver, if you can be addressed like that at all! Why did you act like such a pig with an elderly man and her escort?!The situation is as follows: my mother and grandmother (85 years old) were in the medical center for bandaging after certain medical manipulations, they called a Yandex taxi, the driver arrived, they got out and walked slowly arm in arm, the driver was standing across the street from the medical center, my mother did not see him at first and called, he picked up the phone and said that I I see, but you're supposedly low-mobility (although you were walking on your own, just slowly), look for another car! His right - he doesn't want to - he's not lucky, OK! But - he did not cancel the order himself , but simply drove 2 meters forward and the paid wait was ticking! He had been standing there all this time and brazenly staring at these unfortunate two! Mom was not immediately able to cancel the trip, although not by her will (waiting for 148 rubles ticked) to call another taxi! If the driver didn't want to take it (for his own reasons, you never know) - well, cancel the order yourself, why stand two meters away and watch with a paid wait!
Shameless !
Dear Yandex Taxi service users, if you come across a driver in a white Hyundai Solaris ⚠️TOROBAYEVANARBAY ⚠️ E963NM156, I recommend that you cancel the trip immediately. The driver is aggressive and inadequate. It's not safe to ride in the same car with him! 🗣️🗣️🗣️
How was he hired?! Disgusting behavior! He switched to "you", almost ran over another passenger, did not turn off standby mode, started shouting at us, suddenly kicked us out of the car and filmed without permission. The last point is already a "criminal offense". We wanted to figure it out by calling the traffic police. The driver started to take on weakly and stood still, snapping at the same time. As soon as I heard that an acquaintance had called and asked him to come down to us, Torobayevanarbai immediately got into the car and drove away.
The conflict started with a simple question, why didn't the driver turn off the standby mode. We were already in the car, and he was minding his own business and in no hurry at all. Then the paid waiting started. After our questions, he immediately began to behave aggressively. Then he canceled the trip, took another order, and kicked us out of the car. One of us got out, and he almost ran her over by backing up! We refused to go out to call and wait for the traffic police. So he stepped on the gas and drove off with the door open on our side. And in response to our filming of his license plate, he started filming our faces.
I consider this behavior to be extremely abnormal and even dangerous. The question is already with Yandex itself, because hiring drivers who should be responsible for passenger safety. it requires some attention. In this case, obviously, they didn't notice.…
The money was returned (the fee was charged for the fact that the driver canceled the trip himself...), bonuses were credited. The problem has been solved financially. The consultant promised that the issue with the driver will be considered. But re-completing the training? A promise that there is a possibility of revoking this driver's license? It's all useless. Absolutely. If a person is not being trained, then does it make sense for him to take some courses again?.. I hope they won't turn a blind eye to this case, and none of the people will face the same situation.
The review applies only to the Yandex.Taxi service in Moscow. There are no complaints about the driver, on the contrary, thank him for his help. We were in Moscow, called a taxi to the hotel, the driver parked the car in a slightly different place, since there is a paid parking in the place where they were called. Since there were fans in the city, plus passersby gave incorrect information, we went in the wrong direction. We called the driver, he was in touch all the time, explained how to go, thank him very much. But for waiting, about 250 rubles have accumulated. I think this is unfair, and there was no warning about it. They called the operator, first they said call from the number from which the order was made. They called from the number from which the order was made, and said pay for the service first. No customer orientation.
It is better to ride a bike in rainy weather!!!
I called a taxi, immediately asked the driver to go along a certain route because I was very late. As a result, the driver still drove down the street where there are constantly huge traffic jams. This is the first thing. Secondly, I made a stop where the river was running, as it is raining in Sochi. I got wet and my child is a schoolboy. When I got out of the taxi, I realized that I had left my umbrella in the back seat. As a result, I was soaked to the knees, my head was wet, and I barely called an additional taxi. And the phone also got wet when I tried to additionally call a taxi.
They offered only 100 rubles in general class 👍
What strange people you are, the program writes that it does not find a car and raises the price every time for every attempt to find it , but I did not cancel the program itself writes that there are no cars.
Then why are you raising the price? Is it growing by the minute? I do not agree with the price and just want to write choke on the huge amount of 442 rubles for a 3-minute trip was 200 , so is it possible? I got a call through the number and the price was crazy Also another Yandex driver.The taxi is just a cunning man standing in front of them, he's coming looking for me, I'm not picking up. And the price will rise, is that what you're teaching them? What's with the app?why does he raise the price every time, I didn't cancel, I expected to find a car, he writes there is no car and the price will rise in a minute, what are you doing?
Review of inappropriate behavior of a Subaru Levorg K724MX driver with a customer. A taxi was called to the address of Enthusiasts 14, to the Maria-RA store.Since there were a lot of things, I asked to drive closer, 300 meters, where my son and I were with bags. To which I received a rude answer that he was not my brother, not my relative, in order to park the car closer, he put it where it was convenient for him, although there was a lot of free space nearby. And other cars drove there calmly. When I told him that I would write a negative review on him, he pulled our things out of the trunk and said that he would not take us anywhere. The money has already been transferred to him, even during the waiting period. I'm happy. taxi, Maxim, a decent driver arrives to us in less than 3 minutes. Your driver remains standing. I didn't lose anything, I even saved money on travel, your taxi service lost it. In the future, I will not use your taxi service, and I will tell my friends about this case. A person who does not know how to communicate with people should not work in the service sector. Barnaul
Don't fall for their scams. Namely.
At 7.30. I'm ordering a car. She stands still for 10 minutes, and within 10 minutes she writes to me that she will arrive in 4 minutes. I'm canceling and ordering another one. I wait 10 minutes, the driver cancels the trip. I'm already late for work, which is what they wanted, delaying time, and the third time I order a car, the price is already 300-400 rubles higher. The fraudulent scheme clearly worked, given that the customer is late and will order at any price. What kind of deception is this. Set a high bid right away, why mock the customers!!!!!
Amazing!!!!!!
Disgusting staff selection! I ordered a taxi with a card payment, I forgot that I had it on reissue, and the payment failed accordingly. I had only cash with me, I offered the driver to pay in cash, he agreed, it was not possible to change the payment method in the application itself, you could only add another card. After completing the purchase, there is a debt in the application, the support service could not resolve this situation, and the volunteer does not respond to either them or me. The support service specialist arranged to pay for the order with a card. Not only did the driver not provide the change from the trip, but it also costs me twice as much!!!
Hello. I just want to leave a review about the service. Disgusting service, I had to make an order to the court today from another account. It took 32 minutes to find a car. I also made an order last time, I had to go to the military enlistment office there. It took 27 minutes to find a car, even though there were 5 cars nearby. I understand that in Belarus, the priority for skipping an order from the driver's side does not play any role at all. The service is poor for both drivers and passengers. Patience to Yandex employees))
I was driving a taxi once and we got into an accident through no fault of the taxi driver, I got a call from Yandex, found out if everything was okay and promised to give bonuses, but they never came. Today I order a taxi, it says in the application that the car is waiting, but it was nowhere to be found, I ran after the second car, changing the parking spot to leave faster, but the car passed the turn and the time increased by 10 minutes.
This is an estimate only for Yandex. taxi Gubkin. In other cities, this taxi was constantly called and everything was fine. And in Gubkin, it was not possible to call more than once, the last time (11/22) I tried to call a taxi for half an hour, as a result, I called a local one who arrived in 3 minutes. And the price turned out to be the same
So, if you want to get nervous, order a Yandex taxi! The driver is rude for the most part, 80% "only work for three days at Yandex" and "we don't know the cities from other cities." They arrive at the wrong address of the order and turn on the counter for a customer who is waiting for a taxi somewhere ((
Dear developers, bring the application to mind, because the addresses on the Yandex map do not fall into the real addresses of the city, and the driver does not really see and understand where to go and where the client is.
If there was an opportunity, I would put minus 5 stars.
This is the most terrible service, they are the mounties and can dictate their terms, the driver just left us in the rain with two aunts. This is the most terrible service!!!
Dear Taxites!! Why do you take an order when you arrive at Andres, and you immediately refuse? Don't you want to make money? This situation is constant!! Administration take action!!!
02.08.24 a car was called for an urgent trip at a child fare. A grey Kia Rio 8230CA-7 has arrived. He drove into the yard and on my way with a small child in his arms turned around and drove away. He didn't answer my calls. When the free wait ended, I sent a message to cancel the order. With a small child in her arms and an urgent trip, and the order was in advance of the right time, I had to deal with all this. As a result, we didn't have time to go anywhere. I think there is a lot of one star for this.
Prices have been raised 3 times. Previously, it was associated with rush hour, but now they just set these prices as they please! When the price is lower (5 rubles), they don't even want to take orders, they have to wait 10 minutes to be accepted.
On October 11, a taxi was called for a trip around the city. A white Skoda Octavia 4985IN-6 arrived. He stopped to board passengers in the wrong place, while from the very first words he framed it as the fault of the passengers themselves. When boarding the cabin, he said that he would not be lucky with overloading, because he works on his car and he needs to replace the shock absorbers. Overloading is 4 passengers without luggage!!! After a request to clarify what the new rules were and about the "overload", they set off, but they could not bear the driver's whining and rudeness and left at the next intersection. As a result:
Spoiled mood
Being late for an event
Debiting money from the card
Taxi ride around the city with a transfer
You have a rating of passengers, but it would be better to have a rating of drivers! I would not give this driver a single star, but there is no such option
Bad tvcsi in Minsk. Deception. The money was withdrawn, but the taxi did not arrive.
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Инкогнито 7709
Level 4 Local Expert
October 8, 2024
Today I got a very undifferentiated driver on a white argus at 907 that is very confused, when asked to move the front seat, he began to wear out as I do not know who is just a psycho, it is very unpleasant to always use your taxi well, the impression remains bad and the sediment too
I had such a situation, money was charged for the call by card, but I did not pay attention and paid in cash. I saw an SMS about debiting money after 10 minutes and began to call back the driver Pasko Vitaly Alexandrovich Renault Logan 3616 IK6, he blocked me, then I texted from another number, he blocked it too. Next, I contacted the support service, the specialist gave the wrong number of the car park in Bobruisk 3 times, they refused to influence the driver with some measures (call back, block orders ...), it turns out they could not help in any way, they said to contact the police)). Moreover, the bill came for 4 calls to the number 7220 to the support service for 9 rubles., I was shocked to ride a taxi while the driver went unpunished... while.