I decided to order my father an electric razor on Dr. Soocas S31, order number 290892. The application was made on 02/03/25. It was written that the delivery would be on 02/07. In fact, the razor arrived on 02/08.
02/09/2025 I went to the store to pick up the goods. Since it was as a gift, I decided not to unpack. After handing over the gift and unpacking, it turned out that the razor would not turn on and would not charge at all.
On the 10th, I contacted the store again with this problem. The seller accepted the product and offered to re-order the razor, I agreed, he ordered it with me on his own. He said that an SMS should be sent on Thursday (13.02). On the 13th, the SMS did not arrive and I decided to check by phone number where my order is. It turns out that there is no product. They replied that it was in Vitebsk on display in the latest copy and would not be brought🤡
I'm sitting like a fool and waiting for my order, but they didn't even bother to call me and warn me that it was like that, the problem is that they might have offered something else in connection with this situation. No, complete ignorance and indifference. Plus, for the first time I went to get a razor and spent 25 km back and forth, and tomorrow I have to re-deliver the defective product. There is no compensation for the time and fuel spent, nor sorry. I applied to the store for the first time and for the last time. Not customer-centric, but careless.
History is a good store. Excellent sales consultants. I bought two vertical vacuum cleaners from them, one for myself and the other for my mother. TV, microphone with bracket. I recommended this store to my neighbor, she also bought a vertical vacuum cleaner. Everything is working fine. You can buy using a halva card. There are installments and a loan. Points are accumulating. Thanks
Hello! I want to share the unpleasant impression of visiting this store.
We received an SMS about the delivery of the goods to the store, the opening hours were indicated (Fri and Sat until 22:00) and we entered the store on Friday at 21:05. The seller immediately kicked us out with the words "we are not working, you were deceived about the store's opening hours." We were very disappointed with this misinformation, because we had to drive through the whole city, as well as the complete indifference of the seller.
Terribly framed. We wanted to buy a cleaning vacuum cleaner as a birthday gift, but there was no availability. We placed the order on Sunday, the consultant said on Thursday after 15:00 they will bring it and they will call us. We also clarified "will they be delivered before Thursday?", to which the answer was in the affirmative. They took all the necessary data and told me to wait for the call. Thursday came, no one called us back until 20:00 and we decided to come and clarify. It turned out that the order had not even been placed. A terrible consultant set us up very badly and spoiled our attitude to this service. Thank you very much to him
The store is wonderful. The seller Dmitry advised both on the purchase of the device and on setting up an existing device. The mood after visiting the store was at its best. We were satisfied with the purchase and the courtesy of the staff.
The choice of goods is small. The quality is acceptable. The staff is friendly, but I would like them to understand more about the product being sold to customers. It's just that sellers often can't answer customers' questions.
The store is not very bad, everything can be taken in hand, as they say)))), but the staff with the faces " I'm tired of you, what are you the smartest here," somehow not very much and less sitting in gadgets)))) And so it's not bad
When buying, they told us everything in detail, they were very polite and friendly! The discounts are great! I really liked it, the mood, after the visit, was at its best!
A good store for Xiomi fans. But the warranty service was very disappointing. We changed the screen under warranty, so it began to peel off after a month. I thought that the protective glass eventually came off completely after six months and broke the train. As a result, the phone turned into a brick. The store has 5 stars, but the warranty service is a solid zero.
Negative feedback, because when I arrived from the other side of the city, I found out that I could not buy a phone on credit for the period I was interested in. Although the website indicates that lending for this period is available. The consultants could not answer anything clearly.
The latest and even interesting versions from redmi. There are insanely many smart devices and vacuum cleaners. Sellers are always welcome, even if you go to the store two or three times.
I am happy with the purchase.
Very attentive staff. They try to ensure that every customer leaves, if not with a purchase, then with the full amount of information about the store's products. They work for the future
I don't understand the point of a store where you can only buy new models.
Like if there is already a second kettle, then there is no first one.... Where the hell is the logic ...
A great store. I changed the glass under warranty. Everything was quickly changed and they also gave a 120-day warranty and pasted a protective screen as a gift!)